ibis Kochi City Centre Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 1,782 reviews

ALLSAFE approved hotel

Information message

ibis Kochi City Centre
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+ 17 Services

Hotel extras

  • The hotel is pet friendly!

  • Longest breakfast from 4am to noon

  • Well-equipped 24/7 fitness centre

  • Meeting space for up to 50 delegates

  • Pay a little more and enjoy room with extra benefits at INR 499.

Hotel location

ibis Kochi City Centre

Padma Junction
M G Road
682035 kochi
india

Fax: (+91)4847137130

Check-in from 14h00

Check out up to 12h00

  • M G ROAD METRO STATION:  M G Road

  • By plane

    COCHIN INTL AIRPORT At 30km / 18 miles - Shuttle paying

  • By train

    ERNAKULAM JUNCTION At 2km / 1 miles

GPS:9.981147, 76.28272

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

SPICE IT

Indulge in simple, authentic flavours with a twist! Enjoy family celebrations, social gatherings or just unwind with your crew over a drink & quirky selection of bar bites at the bar next door, all within your reach.

Our accommodation(s)

Your sleep is our priority in our 115 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 75

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
ibis Kochi City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,782 reviews

TripAdvisor Rating 4.5/5

345 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not So Pet Friendly

Customer review rating 3.5/5

Sreejith Families - 11/01/2022 Confirmed reviews ALL

Stay was good. Rooms are pretty small. Food needs lot of improvement. The sandwich I had was the driest one in my life. Being pet friendly is helpful; but there is no ear marked space for walking the pets or a designated poop yard.

Dear Sharath S., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted your dissatisfaction in regards to pet friendliness rest assured that the same has been shared with the concerned team for immediate action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Good stay, Good staff, Good location, Good food, neat and clean rooms.

Customer review rating 5.0/5

Arun S. N. Business - 10/01/2022 Confirmed reviews ALL

Amazing stay. I thank Mr.Hrishikesh, Ms. Aleena, Ms. Tejaswini for assisting me with all the services. They were of great help and cleaning. Everybody deserves a promotion here. I would like to thank Mr. Prince, Mr. Visakh, Mr.Libin, Mr. Donbok and others for offering me good food. Housekeeping staffs Ms. Arya, Mr. Akhil, Mrs. Prabjod for taking care of my room needs.. And chef Mr. Subin, Mr Asif, Mr. Athul, Mr. Mathew, Mr. Shyam and others for preparing me good food with my requirements... Overall great stay. Love Ibis forever .. ❤

Dear Arun Surendren N., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Poor service

Customer review rating 0.5/5

Anonymous Couples - 10/01/2022 Confirmed reviews ALL

We paid a decent amount to stay in Ibis but where is is service. I find other hotels are better than ibis. Worst experience and recommended all colleagues and family not to stay in ibis.

Dear Basil T., Thank you for taking the time to tell us about your experience at the ibis Kochi City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sita Lekshmi General Manager

Excellent stay :)

Customer review rating 5.0/5

Maria J. Families - 06/01/2022 Confirmed reviews ALL

Stay was amazing and property location is excellent

Dear Maria J. Joseph, We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Great experience worth a stay

Customer review rating 5.0/5

Ronald S. Families - 05/01/2022 Confirmed reviews ALL

Right from booking our stay online till departure everything was perfectly managed.

Dear Ronald S., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Prime location

Customer review rating 2.5/5

Sibi J. Families - 03/01/2022 Confirmed reviews ALL

Rooms are smaller in size, Room consumables are less in number, sometimes items are not available on request too.

Dear Sibi S., Thank you for taking the time to tell us about your experience at the ibis Kochi City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sita Lekshmi General Manager

Good

Customer review rating 4.0/5

Vinay Families - 02/01/2022 Confirmed reviews ALL

Satisfied

Dear Vinay S., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager
Customer review rating 4.0/5

Anthony A. J. Families - 01/01/2022 Confirmed reviews ALL

The staff are really good polite, the room is small and dinghy, laundry needs attention, one guest got mould infections, rooms need sanitation, the spring mattress are sagging, the towels are old, the laundry needs update, toilets are clean, need to provide kit like brush, comb e.tc. moisturiser.

Dear Antony Aneel J., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Beautiful stay

Customer review rating 4.0/5

Anju M. Families - 31/12/2021 Confirmed reviews ALL

No disturbances and good facilities.

Dear Anju Sandhya P., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Good stay

Customer review rating 4.5/5

Ibis K. C. Families - 31/12/2021 Confirmed reviews ALL

Safe and Secure hotel within good budget, only need improvement in breakfast items if extra charges to be paid by Customers.

Dear Endrakesh S., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

GOOD CUSTOMER SERVICE

Customer review rating 4.0/5

Zeeshan A. Families - 30/12/2021 Confirmed reviews ALL

OUR FAMILY OF FOUR STAYED FOR 2 DAYS TO ATTEND A WEDDING CEREMONY OF OUR FRIEND. THE GOOD: CHECK-IN AND OUT WAS QUICK AND EASY. ROOM SERVICE WAS FAST. FOOD WAS SUMPTUOUS AND TASTY, THE BROWN PAYASAM /PUDDING (BANANA?) WAS MOUTH WATERING. STAFF WERE VERY COURTEOUS AND HELPFUL. EVEN MY REQUESTS FOR EARLY MORNING BREAKFAST AT 4AM WERE CATERED FOR WITH A SMILING FACE (TANYA). HOTEL ITSELF LOCATED IN CENTRE OF CITY NEXT TO MANY SHOPS AND MALLS. SCOPE FOR IMPROVEMENTS: ROOMS ARE BARELY ENOUGH SIZE AND FEELS LIKE THEY WERE DESIGNED FOR BUSINESS TRAVELLERS AND NOT FOR FAMILIES. REQUEST FOR ROOM UPGRADE COULD NOT BE MET AS ALL ROOMS WERE OF SAME SIZE. BEDS ARE SMALL SIZE AND BARELY FITS 2 PEOPLE. REQUEST FOR ADDITIONAL BEDS COULD NOT BE ACCOMODATED AS THE ROOM ITSELF HAD LITTLE SPACE. I HAD TO SLEEP LIKE A MUMMY ALONG WITH MY WIFE AND TWO BABIES DUE TO BED BEING SMALL.

Dear Sqn Ldr Zeeshan A., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

good location, comfy beds and room, but..

Customer review rating 3.5/5

Kizhakkan Business - 29/12/2021 Confirmed reviews ALL

The one problem was a drilling on the wall at around 12-12.30 am disturbing a hard day's sleep. would like to add- As soon as I called the receptions staff Ms Alena, she managed to stop the ongoing maintenance work in the kitchen.

Dear Shiju K., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

well located

Customer review rating 3.5/5

Mathew Families - 29/12/2021 Confirmed reviews ALL

Good

Dear Mathew Varghese K., We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sita Lekshmi General Manager

Average

Customer review rating 1.5/5

Fazal Families - 28/12/2021 Confirmed reviews ALL

Rooms are too small for this price. The overall ambience is not that great compared to other Hotels in that area.

Dear Fahad K., Thank you for taking the time to tell us about your experience at the ibis Kochi City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sita Lekshmi General Manager

Excellent stay

TripAdvisor rating 4.0/5

csd2435 14/11/2021 TripAdvisor review

Was there for a short stay.. loved the excellent location in heart of the city.. mg road metro station is just around.. good room.. courteous staff.. thorough professionals. Breakfast was sumptuous. Keep up the good work guys. Cheers

Un Trained staff.

TripAdvisor rating 1.0/5

arshadhussain77 Business - 20/08/2021 TripAdvisor review

Filthy breakfast, the quality of break fast served was very bad. staff at the reception looked like security guards, untrained and unpleasant, not flexible even you ask any help their answer would be I need to check, for anything I need to check, I can't, I don't know, these kind of answers are unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at ibis Kochi City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sita Lekshmi General Manager

Rooms are average ...

TripAdvisor rating 3.0/5

bijucgeorge Business - 04/02/2021 TripAdvisor review

Hotel need to have some more Malayalam Channels like Flowers TV. I have asked the customer service to add the channel, but they are not helpful. Sports channels are very few... Rooms are OK. though location is very good..however if we look out of the window, you can see only concrete buildings..No good scenery..Value for money is average....

Dear Guest, Thank you for taking the time to tell us about your experience at ibis Kochi City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sita Lekshmi General Manager

👍🏼 Great place to overnight

TripAdvisor rating 4.0/5

jessicagK2326AY Friends getaway - 04/01/2020 TripAdvisor review

The hotel is very centrally located. Staff were very helpful in accommodating our needs. The bed was very comfy and just what we wanted. The room itself was a nice size. This is probably one of the better ibis hotels we stayed at.

Dear Jessica, Thank you for choosing to stay with us and sharing your appreciative feedback! I am glad to learn that you had a memorable stay at the hotel. I look forward to welcoming you again at Ibis Kochi City Centre to experience bespoke services and unmatched hospitality. Sincerely, Ajit Jose General Manager

VALUE FOR MONEY

TripAdvisor rating 5.0/5

Srini1958 Family - 09/06/2019 TripAdvisor review

We stayed for three days. Hotel is at the heart of the city and is ideal for shopping. The boarding and lodging was excellent. Staff is smiling and courteous. Food is delicious and varied. Full value for money spent.

Dear Srini, We very much appreciate your comments regarding your stay at the ibis Kochi City Centre. It is always a pleasure to receive positive feedback. I will share your comments with Ms. Surya. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajit Jose General Manager

Comfortable Stay with Service Glitch

TripAdvisor rating 4.0/5

nivedvarma Business - 05/06/2019 TripAdvisor review

The hotel doesn't have all TV channels, they want you to see channels of their choice I don't understand this kind of cheap tactics to save cost. When hotels make tall claims about everything why deprive customers from choice of TV channels.

Dear Nivedvarma, Thank you for taking the time to tell us about your experience at the ibis Kochi City Centre. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Also the television channel list is finalized through the corporate office which decides after studying the clientele of Ibis hotels. However, as a special case we do arrange single television channels as per guest request for which you may contact the Duty Manager on your future visit. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajit Jose General Manager

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