Novotel Kochi Infopark 5 stars

Customer review rating (ALL Rating) 4.0/5 861 reviews

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Novotel Kochi Infopark - Image 1
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Kakkanad, 682030 KOCHI, India

Description

Hotel extras

  • A premier 5-star business hotel in Kochi

  • Dine at The Square, a perfect mélange of local and international cuisine

  • 128 modern guest rooms with connecting rooms available

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Our accommodation(s)

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 KOCHI
India

GPS:10.01525, 76.362833

Telephone
Fax +91 484 676 6600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  861 reviews

TripAdvisor Rating  5.0/5  1,316 reviews

Pathetic service

TripAdvisor rating 1.0/5

Discover38448414942 TripAdvisor review

Novotel kochin is a business hotel with most unprofessional, badly trained and highly unorganised Front desk. Actually I felt sorry for those youngster who were standing and pretending to be Front desk managers at a Five star hotel when they have no clue what they are doing.. sadly no one to guide them.. I was getting late for my flight and was unable to book cab (dnt why may be because of the remote location or being Sunday). So requested front desk if they can arrange a cab. Front desk Person didn’t even blink and just said No. Had to ask hotel security guards for help, they were so kind to arrange the auto to reach on time. Thanks to those two kind men. Coming to hospitality- Pathetic hospitality, had to call 4 times to restaurant and house keeping to get in room dining menu.. which took them exactly one hour to bring. Upon trying to inform the front desk- every time response was “ will forward your request to concern department”… @Novotel kochin is a joke on the name of 5star. Been a loyal customer @ Taj hotels, I did a mistake of staying there. @Novotel learn something about hospitality and customer care from some good hotel groups.

Excellent stay

Customer review rating 5.0/5

Sanjeev Families - Confirmed reviews ALL

Truly memorable and full satisfied.

Dear SANJEEV, Greetings from Novotel Kochi Infopark!!! The entire team at Novotel Kochi Infopark joins me to thank you for choosing to stay with us and posting your kind feedback! We look forward to having the pleasure of welcoming you back again!! Regards, Sanjeev Ashok Pillai Asst. Front Office Manager

Excellent stay

Customer review rating 5.0/5

Thomas Families - Confirmed reviews ALL

Excellent stay Pragati and Sanjeev made everything possible with their efforts. I must commend the team on all support given. Stay was excellent comfortable

Dear Thomas, Guests such as yourself inspire us to exceed expectations in every way and thank you for your kind words, the rest of our team and specially Pragati will be thrilled once I will pass on your positive remarks! We hope to see you soon! Regards, Sanjeev Ashok Pillai Asst. Front Office Manager

Worst staff arka

Customer review rating 0.5/5

Hardik G. Families - Confirmed reviews ALL

Arka is unprofessional and should not be at the front desk at any cost... His unprofessional and erratic behaviour spoilt the whole experience of staying at the place.... He tried to cheat us by selling a costly room n told a lie by telling room is not available.

Dear Hardik, Thank you for choosing Novotel and for taking the time to provide feedback about your experience at Novotel Kochi Infopark. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards, Sanjeev Ashok Pillai Asst. Front Office Manager

Good stay

Customer review rating 4.0/5

Saurabh A. Couples - Confirmed reviews ALL

The check-in was disaster. Except that everything was extremely satisfying.

Dear Saurabh, Thank you for choosing Novotel and for taking the time to provide feedback about your experience at Novotel Kochi Infopark. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards, Sanjeev Ashok Pillai Asst. Front Office Manager

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Other web-users rate our hotel

  • 228 reviews 8.1/10 Location
  • 730 reviews 7.1/10 Room
  • 1,286 reviews 8.4/10 Service
  • 11 reviews 8/10 WiFi
  • 327 reviews 5.5/10 Cleanliness
  • 159 reviews 7.5/10 Breakfast

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Our other establishments nearby

ibis Kochi City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 (555 reviews)

At 9.557 km

See the hotel
All our hotels in Kochi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.