Novotel Kochi Infopark 5 stars

Name: First International hotel in Kakkanad Novotel Kochi Infopark - ALL
Address: Kakkanad, KOCHI, 682030, IN
Telephone: +914846766666
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 1,119 reviews

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Kakkanad, 682030 KOCHI, India

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Novotel Kochi Infopark

Hotel that makes every moment matter

Welcome to the enchanting city of Kochi and Novotel Kochi Infopark! With us, every moment beckons you to immerse yourself in LIMITLESS hospitality, business or leisure? We've got it all covered. Novotel Kochi Infopark is a five-star hotel positioned as a premier destination at the heart of Kochi, inviting guests to indulge in luxurious comfort and unparalleled hospitality. Experience sophisticated luxury as you unpack in our chic and functional rooms. Relax and make the most of your stay as you unwind.

Awarded the TripAdvisor Travelers' Choice Award for 2020, Novotel Kochi is strategically located in Infopark which is hub for corporates like Ernst & Young, Tata Consultancy Services, Sutherland, Mariapps, Wipro, KPMG, to name a few. Looking to explore the place? The beautiful city of Kochi features tourist attractions like Fort Kochi, Marine Drive, Hill Palace, Kerala Folklore Theatre & Museum, Kumbalangi village, Jewish synagogue and more.

Welcoming and taking care of our guests is at the very heart of what we do. We have meticulously redesigned all touch points to ensure the utmost safety and comfort while maintaining our highest standard of service.

AMIT GOSAIN, Hotel Management

Hotel extras

A premier 5-star business hotel in Kochi
Dine at The Square, a perfect mélange of local and international cuisine
128 modern guest rooms with connecting rooms available
Versatile meeting spaces can accommodate upto 200 guests
In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Our accommodation(s)

Room

Superior Room with 1 king size bed.

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

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Room

Superior Room with 2 single beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Premier Room with 1 king-size bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Premier Room with 2 single beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Suite

Deluxe Suite with 1 double bed and sofa

3 pers. max
56 m² / 602 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Superior Room with 1 king size bed.

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 KOCHI
India

GPS:10.01525, 76.362833

+91 484 676 6666

+91 484 676 6600

Railway station
Bus stop
Airport

INFOPARK BUS STOP

Bus stop

Access: 0 m / 0 mi 3 min walk / 1 min drive

ERNAKULAM TOWN

Railway station

Access: 10 km / 6.21 mi 30 min drive

ERNAKULLAM STATION

Railway station

Access: 12 km / 7.46 mi

CIAL

Airport

Access: 23 km / 14.29 mi 40 min drive

WONDER LA

Amusement park

Access: 6 km / 3.73 mi 1 hrs walk / 15 min drive

CINEMAX

Cinema district

Access: 6.5 km / 4.04 mi 1 hrs 10 min walk / 18 min drive

KERALA MUSEUM

Art and Culture

Access: 7.5 km / 4.66 mi 1 hrs 20 min walk / 20 min drive

FORT KOCHI

Historic monument

Access: 26.1 km / 16.22 mi

MARINE DRIVE

Beach area

Access: 11 km / 6.84 mi

FORT KOCHI

Beach area

Access: 26 km / 16.16 mi 50 min drive

ALLEPPEY

Beach area

Access: 65.3 km / 40.58 mi

LULU MALL

Shopping centre/mall

Access: 7 km / 4.35 mi 25 min walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

THE BAR

The perfect setting to unwind and catchup with friends with soothing music to set the mood right

THE SUN DECK BAR

Unwind and relax near the infinity pool. Your kind of space where you can have your favourite drink with a breath of fresh air and sink into scenic views.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 231 m² / 2486.461 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 1,119 reviews

Rajesh K. Business - 8/24/2026 Confirmed reviews ALL

Dear Rajesh K., Thank you for your feedback regarding your recent experience at this hotel. We strive to maintain a high standard of service, and I regret that you felt our staffing did not meet your expectations. Your comments will be reviewed to enhance our guest experience. Sincerely, Jabir Sayyed Assistant Front Office Manager Novotel Kochi Infopark

Sudeshna S. Couples - 8/22/2026 Confirmed reviews ALL

Dear Sudeshna S., Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay with us and appreciated our cordial staff and quality food. Your satisfaction is our priority, and we hope to welcome you back soon. Best Regards, Jabir Sayyed Assistant Front Office Manager Novotel Kochi Infopark

Vaishnav N. Solo - 8/22/2026 Confirmed reviews ALL

This is my second stay in a year at Novotel Kochi Infopark, and I am deeply disappointed to see that nothing has improved except for a few isolated room updates. Staff behavior across the board has noticeably degraded, making it impossible to recommend this property for its customer service. The entire front-of-house and housekeeping staff seem completely uninterested in working, treating basic guest requests as a nuisance rather than a responsibility. Front desk personnel are blunt, unwelcoming, and indifferent, with the night-shift staff being particularly dismissive, unhelpful, and rude. Calling the front desk or lobby from guest rooms is frustratingly useless, as internal phones ring continuously without anyone picking up across the entire property. Dining and kitchen operations are equally mismanaged. The morning breakfast buffet suffers from zero management oversight during peak corporate event influxes, such as BNI groups. Empty food platters around 10:00 AM are simply left empty and never replenished. In-room dining options like upma are dull and tasteless, and careless kitchen errors occur, such as serving a Non-Veg Club Sandwich on brown bread without guest consent or request. Additionally, the main building structure shows clear signs of age and needs a property-wide aesthetic overhaul. The lobby has a severe evening mosquito issue, and single-staffed bar coverage leaves the counter completely unattended for 10 to 20 minutes at a time while staff fetch items from the kitchen. Apart from the newly added Smart TVs, updated charging plug points, and functioning room locks, nothing about the overall stay feels like a welcome upgrade. The only true bright spots remain the front security guards and the bar management. The security team provides the most authentic hospitality on site, remaining remarkably warm, polite, and welcoming throughout. At the bar, Mr. Amit (Assistant Manager – F&B) and Mr. Ronit (Barkeep) deserve high praise for exemplary, personalized service and seamless Accor Plus perk redemption. VERDICT: Book "Room Only", skip the breakfast buffet, order via Swiggy or Zomato, and set minimal expectations for staff interaction

Dear Vaishnav N., Thank you for taking the time to share your detailed feedback. I sincerely regret that your stay with us was disappointing. This is certainly not the experience we want our guests to have. I have taken note of your specific concerns regarding the front desk, housekeeping, breakfast, in-room dining, and overall upkeep of the hotel. These points will be discussed with the respective teams, with a clear focus on improving both service standards. I am also grateful for your kind words about our security team, Mr. Amit, and Mr. Ronit. I will personally share your appreciation with them. Your feedback is invaluable as we continuously seek to improve our services and facilities. Thank you once again for your insights. Best Regards, Novotel Kochi Infopark

Abdulla N. Families - 8/20/2026 Confirmed reviews ALL

I had a fantastic experience during my stay at Novotel Kochi Infopark, and I want to give a special shoutout to Amit, the Restaurant Assistant Manager. From the moment we walked into the restaurant, Amit went above and beyond to ensure our dining experience was seamless and memorable. His exceptional attention to detail, warm hospitality, and proactive service truly set a high standard. He made great menu recommendations, checked in on us regularly without being intrusive, and made sure every request was handled with genuine care and a warm smile. The food and overall ambiance were great, but it’s the outstanding service from team members like Amit that makes this hotel stand out. Thank you, Amit, for making our meal so delightful! Highly recommended to anyone visiting Kochi—will definitely be back

Dear Abdulla N., Thank you for taking the time to share your positive experience at Novotel Kochi Infopark. We are thrilled to hear that you had a fantastic stay and that Amit, our Restaurant Assistant Manager, left a lasting impression with his exceptional service. It is our goal to provide a memorable dining experience, and it is gratifying to know that Amit's attention to detail and warm hospitality contributed to your enjoyment. We appreciate your kind words regarding the food and ambiance, and it is wonderful to hear that our team's efforts made your visit a memorable one. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another delightful experience. Best Regards, Jabir Sayyed Assistant Front Office Manager Novotel Kochi Infopark

Varun G. Business - 8/19/2026 Confirmed reviews ALL

The room and facilities were decent enough. No complaints there. But the staff was completely disorganized. I had a corporate booking through the GBT portal so it was expected that a GST number can be expected from me. However while checking in to the hotel my card was charged for the entire stay inclusive of GST. The guy at the reception desk didnt even ask me for a GST number. I thought he was blocking funds on my card. Later that night I called for in-room dining. Again a credit card machine was thrust in my hands as if I was going to run off without paying. I asked the guy if the bill would be included in the final bill while checking out and he said yes. So I didn't bother taking the bill or payment slip from him. Fast forward to my check out time, turns out my food bill wasn't included and even though I provided a GST number, nothing could be changed for the GST amount charged because my office's GSTIN is linked to an SEZ unit. So the reception desk made it very clear that it was my headache to sort out and they couldn't do anything. When I asked for the food bill they were lost and confused. I checked out on 12th August and got the food bill on WhatsApp on 14th August after 5 phone calls to 2 different people. The first person didnt bother following up at all. The second person suggested I call their F&B team to get the bill from them which was a ridiculous suggestion for a dinner I had in Novotel itself. After I explained all of this I got the bill the next day. Nothing in my experience suggests that the staff are informed to think things through from the customer's point of view. And such experiences are apparently common when I spoke to people in my office. So needless to say I'll probably choose not to stay at this Novotel property in the future when I travel for work.

Dear Varun G., Thank you for sharing your feedback regarding your recent stay. I appreciate your acknowledgment of the room and facilities, however, I sincerely regret to hear about the disorganization you encountered with our staff. I understand how important it is for corporate bookings to be handled efficiently, especially concerning GST-related matters. Your experience at check-in and during in-room dining does not reflect the standards we strive to uphold. It is concerning to learn about the confusion regarding your billing and the delay in providing the food bill. I can assure you that this is not typical of our service, and I will be addressing this matter with the team to ensure improved communication and procedures in the future. We value your feedback and are committed to enhancing our guest experience. Thank you for bringing these issues to our attention, as they help us improve our services. Best Regards, Team, Novotel Kochi Infopark

Web-users rating

Other web-users rate our hotel

267 reviews 8.3/10 Location
954 reviews 8.1/10 Room
2,829 reviews 9.1/10 Service
10 reviews 7.1/10 WiFi
1,296 reviews 8.4/10 Food
542 reviews 7.6/10 Cleanliness
451 reviews 8.3/10 Breakfast

22 reviews 8.1/10 Location
80 reviews 6.8/10 Room
120 reviews 7.8/10 Service
39 reviews 6.3/10 Cleanliness
27 reviews 7.5/10 Breakfast

17 reviews 8.4/10 Location
82 reviews 5.7/10 Room
133 reviews 6.4/10 Service
78 reviews 6.9/10 Food
29 reviews 6.7/10 Cleanliness
27 reviews 7.8/10 Breakfast
6 reviews 7/10 Bar

9 reviews 8.4/10 Location
39 reviews 7/10 Room
49 reviews 7.5/10 Service
27 reviews 7.2/10 Food
14 reviews 7.2/10 Breakfast
14 reviews 6.3/10 Value
12 reviews 7/10 Cleanliness

7 reviews 8/10 Location
21 reviews 7.7/10 Room
25 reviews 9/10 Service
9 reviews 7.6/10 Cleanliness
6 reviews 8/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Kochi Infopark, check-in is available from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Kochi Infopark regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

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