Novotel Kochi Infopark

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Novotel Kochi Infopark 5 stars

Customer review rating (ALL Rating) 4.2/5 891 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 KOCHI
India

Telephone +91 484 676 6666

Fax +91 484 676 6600

Contact email

  • NOVOTEL KOCHI INFOPARK: 

  • By plane

    COCHIN INTERNATIONAL AIRPORT At 25km / 15 miles - Shuttle paying

  • By train

    ERNAKULAM TOWN At 10km / 6 miles

  • By train

    ERNAKULLAM STATION At 12km / 7 miles

GPS:10.01525, 76.362833

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, 49" LED TV, health faucet, minbar, tea and coffee machine, WIFI & access to fitness centre. Premier room offers additional features & facilities such as enhanced bathroom amenities, bathrobe, and slippers. You are sure to have a comfortable stay.

Our guest reviews

Our guest reviews for
Novotel Kochi Infopark

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  891 reviews

TripAdvisor Rating  5.0/5  606 reviews

Certificate of excellence 2022

A mess

Customer review rating 2.5/5

Aaron Families - Confirmed reviews ALL

We arrived at 6.30pm and our suite was not ready. Waited 15 min and were offered a complimentary juice at the restaurant in return. May I add that our welcome drink (as promised in the booking) was never given. We didn’t accept the juice and waited 30 min for our room. Room was great though. We had booked the suite and it was well furnished and the AC was fantastic. Large TV and the tub were good too. Went for a swim in the pool with my 5 year old. The water was cold - not a heated pool. But the worse was yet to come. They didn’t have towels. There were a few used towels here and there but no fresh towels and no one manning the pool. We waited a bit and then walked down to our room all wet and cold. Room service dinner was great. We ordered local food for us and Italian for our child and both were wonderful and had good quantity. Breakfast again was a mess. Tasteless to say the least. The waffles were rock hard, there cakes and croissants were tasteless. And there were flies all over the buffet food. Only good thing was the kesari milk shake that we had on the particular day. We had to wait 15 min for the bill (breakfast was not included) and we had to explain repeatedly to the person billing us that the buffet was 50pc off according to our room rate- he didn’t believe it and was mighty rude about it - as if we were trying to fleece the hotel. I thought these things just popped up in your computer when you enter the room number! We were also not given the 15pc discount on other F&B as per our room rate. We had to ask repeatedly and they gave it for the food. There was no mention of alcohol not included in the discount. It was strictly written F&B and nothing more. But they refused. Overall we felt this was a 3 star hotel. Service needs to improve leaps and bounds. Rooms were great. Food was a hit and miss.

Proximity to businesses

Customer review rating 4.0/5

Ram M. Business - Confirmed reviews ALL

It was a pleasant stay, merci! Suggestions: 1) English communication skills of some of the staff could be improved at the front desk, especially in the night shift 2) The Accor brand comes through only visually in the logo. Could the brand feel/presence for the customer be extended to the staff's way of speaking and handling guests? Par exemple, quand un client de France, Belgique ou Canada arrive a Novotel, est-ce qu'on pourrait lui saluer "Bonjour", avec un grand sourire!

Good Stay

Customer review rating 3.5/5

Parameswaran N. K. Business - Confirmed reviews ALL

Stay was kind of OK.

Dear Parameswaran N., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

Great people. Good rooms. Horrible food

Customer review rating 3.0/5

Ramanan Families - Confirmed reviews ALL

People were excellent. Rooms were fantastic. Staff and house keeping were brilliant. Food, left much to be deserved. Imagine that in a calibre of this hotel, the Maggi served was a passable dish. Appams were rubbery. Other items don’t even deserve a mention. I had to buy food outside and eat. If I say worst food that’s an understatement. It’s below worst.

Dear Ramanan N., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

Great stay

Customer review rating 4.5/5

Sarah D. Families - Confirmed reviews ALL

We enjoyed staying here! The food was very good and the staff were friendly and helpful. Only minor hitches were having to get our room key card reactivated around 3 or 4 times, and the room service got it wrong with the number of plates and cutlery sets for us couple of times. Nothing major though.

Dear Sarah D., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST General Manager

Good Stay

Customer review rating 4.0/5

M. V. M. Families - Confirmed reviews ALL

Breakfast is good

Dear Mohandas M., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have noted the point you mentioned about bath towel not placed, we have briefed the respective necessary steps will be taken to address the issue not to be repeated Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri Bist General Manager

Not satisfied due to the reasons given below

Customer review rating 1.5/5

T. Couples - Confirmed reviews ALL

Bedsheets were dirty, and no towels were provided. Had to ask them to change the bed sheets and bring towels. The safe was locked and had to get this opened to keep our documents. Checked in by about 2.30 pm but till about 4 pm we had to wait to get all this fixed. For an old couple this is a bit taxing. I hope the staff will set this right for other guest. One of chefs uniform was quite dirty when we went for Breakfast. It shows poorly for a hotel of your standard. The food was good. The toilets were clean. The housekeeping needs to look into the above before your welcome guest.

Dear Chandy Thommen T., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

Pleasant stay

Customer review rating 5.0/5

Manas S. Families - Confirmed reviews ALL

It was good stay, awesome service We were happy for the cake, that was awesome

Dear Manas Kumar S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST General Manager

Good stay

Customer review rating 4.0/5

Akhilraj Families - Confirmed reviews ALL

Stay is good.Rooms are well maintained and cleaned.But customer relationship can be improved especially on front desk reception .During my stay there is intermittent power failure happend and do room services in timely way.

Dear Akhil raj b., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

Location - Good; Rooms - Good; Food Menu - Very good (includes authentic Kerala food) restaurant service was not up to standard.

Customer review rating 3.5/5

Murali K. M. C. Business - Confirmed reviews ALL

Front desk staff were very courteous and helpful. Laundry delivery had issues. Restaurant staff need better training.

Dear Murali Krishnan M., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST 'General Manager

Good stay

Customer review rating 4.0/5

Ss Couples - Confirmed reviews ALL

Overall experience was good, especially the person who greeted me in the morning while bringing the sachet..really happy to see his enthusiasm in the morning totally loved it

Dear Sooraj S., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST General Manager

Good service

Customer review rating 3.5/5

Tessa Couples - Confirmed reviews ALL

As it was our anniversary, I was happy to see towel structures made by the hotel staff in our room. But our entire stay we were disappointed because we found used earbuds in the vanity kit.

Dear Tessa A., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

comfortable staay

Customer review rating 4.5/5

A T. Couples - Confirmed reviews ALL

Proffessional and helpful staff; clear rooms

Dear Antony T., We very much appreciate your comments regarding your stay at the Novotel Kochi Infopark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gayatri BIST General Manager

Good Stay

Customer review rating 4.0/5

S. Business - Confirmed reviews ALL

Good Location, Good Spacious Rooms. Service quality needs improvement. Vegetarian food spread can be improved.

Dear subramaniam Venkataraman S., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

good stay - but they don't honour Accor ALL membership

Customer review rating 3.0/5

Ismail F. Business - Confirmed reviews ALL

i had a good stay, only thing i didn't like was they don't recognise Accor loyalty club members. As a platinum member I had my expectations and I'm entitled to certain benefits, but they failed to reach any of that.

Dear Ismail F., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

Delayed response

Customer review rating 3.0/5

Sivadasan Business - Confirmed reviews ALL

I had to check out Novotel before 5.15 am and despite request also I had to wait more than 30 minutes for a tea. I left Novotel without having tea in the morning which in turn spoiled my day.

Dear Sivadasan N., Thank you for taking the time to tell us about your experience at the Novotel Kochi Infopark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gayatri BIST General Manager

comfortable stay

TripAdvisor rating 4.0/5

ManoRanjiniPR TripAdvisor review

Good - location - breakfast spread - bar, pool & gym - The staff is courteous, requests are well recieved. Mr.Dhananjay at front office helped with my early morning checkin and confusions on the booking. Breakfast is scrumptous, has lots of options on local food. English bf is also available. The trainings manager Pallavi is a professional and does her job well. Restaurent staff is courteous. One has to clearly specify the diet requirements My first room allocated was not that great - The shower in bathroom needed great strength ti turn on and off, The work chair seat had stains on it, no house keeping for one day. I requested change of room and that was only for a day so cannot say much about housekeeping as I didnot get one.

Dear Manoranjini, We are humbled to receive your valuable and wonderful feedback that you have shared on Trip Advisor. We are happy to know that you enjoyed dining with us and loved our hospitality, food offerings and services. I will extend my appreciation to the team especially Dhananjay & Pallavi on your behalf for providing you with a memorable experience with us. we have noted your concern regarding the shower and stain on chair and it has been shared with concern person. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Warm Regards Chandan Thakur General Manager

Feedback

TripAdvisor rating 1.0/5

ramachandranprakash Families - TripAdvisor review

Not as per expected as the rooms were not cleaned no toiletries provided and although booked for 4people but was provided single bed And the staff has very little knowledge We struggle to sleep can be improved Break fast again was limited options

Dear Ramachandran, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. We assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

Good Experience

TripAdvisor rating 5.0/5

raheefrahim Business - TripAdvisor review

All the staffs were very good, hey have taken care of every minuet things that i like. Special thanks to Sachu, Allan, Habeeba, Dhananjay - DJ and Rejin from restaurant. Keep up the good work guys. You guys rock... :)

Dear Raheef, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. We consider our people to be our greatest assets and I am elated to know that our team members especially Sachu,Alan, Habeeba, Dhananjay and Rejin who is able to provide you with true experience of hospitability. I thank you for extending such kind words towards the team, we will certainly convey the same. We are proud to have an ambassador in you and look forward to welcoming you back in near future. Kind Regards Chandan Thakur General Manager

Very bad housekeeping and room service

TripAdvisor rating 1.0/5

Praveen B Families - TripAdvisor review

Myself and my family totally disappointed with the stay in your hotel. Help desk was not really helping for any room services, no towels given, no dental kit given, no hot water for shower, didn’t turn up for many requests.

Dear Praveen, Thank you very much for staying with us and for taking the time to share your experience. I deeply regret that you were not satisfied with all aspects of your stay. The gaps that your feedback has highlighted in terms of room service and amenities, hot water issue and guest requests have been carefully noted and we assure you the necessary steps have been taken to improve the quality of service and avoid re-occurrence. We hope this experience will not alter your confidence in Novotel Kochi Infopark, and that you will give us the opportunity of welcoming you again soon. Kind Regards Chandan Thakur General Manager

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