Novotel Kochi Infopark Hotel 5 stars

Food was not up to the mark..the restaurant cleanliness was below par..Non-veg wasn’t cooked well ..buffet setting didn’t look neat at all.Sorry this is my honest opinion,but I really liked the stay at the hotel though

The rooms had no towels - took reminders to get them on both days. The restaurant food options for vegeterian were bad. Service was also bad and took too long. Most staff seemed uninterested in service. Would NOT stay again at this place

Hi sir, the stay was good but service was not well. In-room chappel, towels etc was missing. No problem we got it at midnight. Totally stay was good.

The stay was awesome. Room is spacious. Especially the service and the staff were extremely good.

I stayed in Novotel for 4 Nights. Day 1 :AC was making terrible sound at mid night 2 -3 AM. I could able to sleep that night. 2. Iron box was not working even after informing reception to correct it and also replacing the iron box. DAY2: TV remote was there in room. DAY3: I asked for bathroom slippers, they said no stock available. Hotel accommodations was good.But,service is bad

Check in even after I did online check in took more than 20 mins , when asked the staff said it’s because you are early , I was there 1.45 for a 2 o’clock check in , even if I was early for check in they could have asked me to take a seat, very rude staff and service

I have stayed here a couple of times. Nothing exceptional, but well maintained. Unintrusive service. Meets exepctations.

it was good and comfortable stay.

Good - location - breakfast spread - bar, pool & gym - The staff is courteous, requests are well recieved. Mr.Dhananjay at front office helped with my early morning checkin and confusions on the booking. Breakfast is scrumptous, has lots of options on local food. English bf is also available. The trainings manager Pallavi is a professional and does her job well. Restaurent staff is courteous. One has to clearly specify the diet requirements My first room allocated was not that great - The shower in bathroom needed great strength ti turn on and off, The work chair seat had stains on it, no house keeping for one day. I requested change of room and that was only for a day so cannot say much about housekeeping as I didnot get one.

Not as per expected as the rooms were not cleaned no toiletries provided and although booked for 4people but was provided single bed And the staff has very little knowledge We struggle to sleep can be improved Break fast again was limited options

All the staffs were very good, hey have taken care of every minuet things that i like. Special thanks to Sachu, Allan, Habeeba, Dhananjay - DJ and Rejin from restaurant. Keep up the good work guys. You guys rock... :)

Myself and my family totally disappointed with the stay in your hotel. Help desk was not really helping for any room services, no towels given, no dental kit given, no hot water for shower, didn’t turn up for many requests.

I had went for the second anniversary celebration at Novotel ,at the time of arrival i had inform the front office staff Mr.Sachu that today is my anniversary and requested him that it will be glad if would arrange a candle light dinner for me ,as my dinner was prepaid by the weekend package. After stating this I went to my room , it was a surprise for me that they had taken my request very seriously and full filled my wish along with a complimentary cake with a wish note on it ,I was really happy with approach of the staff to the customer especially Mr sachu and Mr Drubajyothi these to gentleman's had done an extra ordinarily support on my stay.at the check out time they had even given us an anniversary gift which was not all expected (guest relation manger ) ,thanks to all the staff for there support during the stay . sun deck bar was very nice with the best ambiance, good food (pork preparation) and great service by staff ( Mr.Druvajoythi ) *but what went wrong was at the square restaurant, the food at square restaurant was very poor and it was not at all value for money and the staff support and approach to the customer was not up to the mark in the square restaurant . * there was a lag In the information about the package to the staff, I had taken a 5299 member offer where dinner, mini bar(I didn't use it as it was chargeable as per the information from the staff) was complimentary but I had charged for the same but they had offered me 25% discount on the food and soft beverages as complementary , I guess It is the compensation for dinner which was prepaid :-) suggestion :- #kindly give training to the staff on the packages available on the all Accor app #food was not up to the mark not at all value for money #breakfast food taste and quality has to improve

Extremely good all round service . From the Check-in to the Housekeeping and Restaurant staff courteous and efficient service and the constant effort to make ones stay comfortable. But for the issue of soft pillows availability overall a pleasant Novotel stay. Breakfast cud be better 😊

Have failed and/or neglected in the following:- 1. You have not provided the 2 complimentary beer / wine bottle despite written email complaint to GM; 2. The samosa / singhara was full of oil and were returned immediately but still I was charged for the same in the inroom dining bill; 3. You have damaged one garment; 4. After waiting for more than 25 minutes for check out you demanded a sum of Rs.38,179 and when I told that while making the booking you have already adjusted 4000 points you called upon me to provide an email proof for the aforesaid fact. Upon forwarding the email received from Accor the lady at the reception finally made a calculation and charged a sum of Rs.30,057 on my credit card and the said amount was paid without any protest or demur on my part; 5. Other unfair trade practices which have indicated during our stay at the hotel.