Novotel Kochi Infopark Hotel 5 stars

Nice staff very good service nice bar and good service. very nice gym keep it up. Good luck.

Had issues with air conditioning...but was later resolved Shower was getting water logged.

It's always a good time at Novotel infopark campus

We had a great time. Well located, great stay, great service, great breakfast, everything was really good

Booking was quite easy. Friendly treatment at front office. However experienced non attention at the bar. Bar staff was extremely hard to find

Always love to come back to this hotel..Friendly,professional and polite staffs..Amazing customer service..

It is a good place for stay with family. The staff are extremely cooperative. The housekeeping team were so patient with our children's demands for various amnetiesThr gym, pool area etc are well maintained. The security system of the hotel is also commendable. We felt safe to leave our kids in the hotel alone while me and my husband had to go out. The assurance from the reception staff was also relieving. Overall we had a great time staying in your property and will definitely choose the same in our next trip too

The rooms, bathrooms etc were great. But the wifi was very poor and you won't even get 1 mbps speed. When you pay a premium, and the amenities mention 'wifi' , it should have been better

It is the best value 5 star experience one can get in Kochi

The overall stay experience was great. Checking in was hassle free and staffs were professional. Rooms were clean and tidy. Finding parking was an issue as the hotel was filled with natives visiting the Bar.

Check-in took a bit of time, 1-2 toiletries provided were expired by 2 weeks, but other than that everything was perfect. Ther guest service was fast, the room was impeccably clean. would love to stay again.

It was quite disappointing for a five-star international hotel. I actually choose this 5-star hotel over a 3-star thinking I would have a grant experience. You can imagine who became the fool. Hotel management was extremely poor. The staff there barely had any experience in hotel management. Even there language and tone were not professional. Making lame excuses for there incompetence. The so-called restaurant looks more like a cafeteria. I do understand this a pandemic period. Corona is no excuse for mediocre service in a 5-star hotel. Why do you run a 5-star hotel if weren't prepared for it. When some hear 5-star there expectation would be 5-star. There was some confusion in reception and they made me wait almost half an hour to get the room I prebooked and they had an arrogant tone. What did I do for there confusion on reception? There was another guy in reception but both were attending one person. He could have at least checked on me if mine could have been cleared faster. At least they could have given me a nicer room or at least a quiet one. First time in my life I was not able to sleep in the hotel due to noise within the corridor. The neighbours so loud it kept waking me up all night. I tried calling nobody attended. Why did they assign someone right next to my room when there was an entire hotel with empty rooms. I called a day before to let them know I was coming still when I came to the rooms it was seriously stained and dusty. How can a five-star hotel be stained or be dusty? I even tried calling the staff to do the cleaning while I was there in my room. The guy was like he never clean a room before so had to let him go so he won't ruin my mood any more. The only reason I am not giving a lower rating than what I have given is that breakfast was available on time and it tasted good, they didn't delay me at checkout and some five-star appliances and interiors outside the room. Even those showed signs of wear and tear. Thanks for letting me know to give feedback now I shall remember where not to go or recommend.

Lovely and comfortable Must comment on how great the staff is especially Habeeba at the desk.she directed me to all accor app

Doesn't have the amenities of a 5star hotel. Okay as a 3 star business hotel.Nothing great or remarkable.

We stayed at Novotel Indopark Kochi four nights and we had a very good stay. The rooms were spacious and clean. The breakfast was awesome and was much above our expectations. We also ordered lunch and dinner some days and those food were also good. The staffs are compassionate, courteous, polite and helpful. Our daughter fell sick in between the stay and we had to call the housekeeping staffs many times. Not only they sent the staffs immediately but also the staffs who cam were also polite and helpful. The kitchen also made some food customised for my daughter while she was sick. We also experienced their weekend barbecue and that was also really nice. Overall, we are extremely satisfied with the service and quality of the hotel, behaviour of the staffs and their food.