Mercure Padang 4 stars

The front desk & service staff very nice & friendly. The negative feedback I have is when the I received a call from reservation staff who was trying to move my reservation to Ibis hotel/ inferior hotel. But I insist to remain in Mercure as per my booked reservation

Nice Place, friendly Staff and Nice People. Although the hotel is close to the hustle of the city, the hotel is very convenient for a place to rest and very close to the beach. Very strategic place to stay. The food menu in the restourant is very delicious. And a comfortable place also to relax, because this restaurant is adjacent to the pool.

The hotel located in quite area, good for relaxation & looking at open sea. During evening can scroll by the beach side to by snack & others. Good for morning walking. Shop is quite far from here. Staff very friendly.

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

The location is near with the beach and the room is good. Will be back to this hotel again when I visit Padang. Breakfast is also good (the taste and variation). Me and my family are satisfied with the Hotel

The highlight of the visit was the breakfast. This chef could show a thing or 2 to other Accor Hotel chefs. Fantastic. The low light was being an Accor Club Platinum member I am requested to fill in preferences for rooms when booking, 1 of which was away from the elevator. Where was my room? Right next to the elevator! People coming and going from early to late. Disappointing, don't know why Accor ask for such preferences when they are frequently ignored.

the hotel was amazing from start to finish, management and staff should be applauded on amazing service. which translates to a fantastic experience for us.the rooms are unbelievable, the hotel is so clean and staff always look happy which means it is being well managed and a happy workplace.

Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.

Nice hotel..

Good quality at a good price. Fulfilling the standard of Accor hotels. Please enhance the breakfast menu variety. The hotel may consider to put Padangnese authentic food.

Our check-in on Jan 5 was greeted by Tommy, who was very pleasant and helpful. However the reception manager was not al all nice. He was abrupt and defensive in his service attitude. When we went to the reception again to get some information, he was peeping through the small glass window of door leading to the office area. We have asked specific questions to the Seafood Restaurant, we were not told that it was not opened but was told to have the taxi running the meter so that we could catch the same cab back. In the end we paid IDR 50,000 for a round trip back to the hotel.l without dinner. We did not bother to embarrass Ridho. Another occasion, after spending minutes talking to the reception about calling a cab at 5 pm she did not bother to pass it on to her colleagues when she left for the day. We had to start all over again. However, the Housekeeping and F&B staff are simply fantastic! They were always eager to serve attentively. The reception staff need full training to understand what Customer Service is. The manager was unimpressive and we did not see him after checking in. We spent 7 nights and had to tolerate the inefficiency of the reception staff. We were in the same property in Singapore before that, the reception there was nothing short of warmth and welcoming. It was excellent!

Kind staf. Clean and amazing room.

In overall services is satisfied and I have stayed twice, except services from Restaurant, i.e : Waiters are GOOD but Kitchen Chef need to be improved his services particularly food ordering like Omelet, Fried Egg etc. I ordered 3 times but failed since the order given to other person when the food ready while I was in the table to eat. It is important for the commitment and when some one order must be treated first come first service. I though first,second were forget but when came to the third, then I was up set and cancelled at all. Waiters then tried to help me but I have been unsatisfied. It was small incident but shall not happen at Hotel services.

It's exquisite

The room is very clean and makes a good impression for someone when he / she gets into the room. Unfortunately, the wi-fi speed is very slow (at the room and lobby).