Novotel Lodz Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,773 reviews

Best price
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Novotel Lodz Centrum - Image 1
Novotel Lodz Centrum - Image 2
Novotel Lodz Centrum - Image 3
Novotel Lodz Centrum - Image 4
al. Piłsudskiego 11a, 90-368 LODZ, Poland

Description

Hotel extras

  • 5 minutes' walk to Piotrkowska street and close to Galeria Lódzka (shopping mall)

  • Winner of Travellers TM Choice 2015 Award

  • Free bicycle rental for guests

  • Playroom for kids with games console

  • Self-service business center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 Queen Bed and Single Sofa Bed

Photo out of - Superior Room with 1 Queen Bed and Single Sofa Bed

Comfort and space. Our Superior room is the embodiment of Novotel. Standard equipment: free internet access, air conditioning, safe, tea and coffee facilities, TV. Max. 2 adults and 1 kid.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

Comfort and space. Our Superior room is the embodiment of Novotel. Standard equipment: free internet access, air conditioning, safe, tea and coffee facilities, TV. Max. 2 adults and 2 kids.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Enjoy work and tranquility. Executive room is modern and comfortable: coffee machine, slippers, bathrobe, toiletries, safe, free internet, local calls, and water. Accommodates up to 2 adults and 1 child.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our Superior Room is excellent example of what Novotel is all about. It offers comfort and space, free Internet, air con, safe, tea and coffee facilities, TV. For up to 2 adults and 1 child.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Had a tough day? Stay with us and we'll take you to an oasis of peace, quiet and deep relaxation. And after that you'll be ready to set off and conquer the new day.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

An unforgettable experience! Large, well-designed suite including bedrooms, living room and a bathroom with a bathtub and shower. It offers unbeatable facilities: two flat screen TVs, espresso machine, kettle and free WIFI. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 49 m² / 527 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Lodz Centrum

al. Piłsudskiego 11a
90-368 LODZ
Poland

GPS:51.759264, 19.462527

Telephone
Fax +48 42 254 39 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 161 rooms
  • 2 rooms for people with reduced mobility
  • 36 family rooms
  • 20 connecting rooms
  • 161 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service

Business

7 Meeting rooms

Family

Services for children

  • Bicycles with children''s seats
  • Indoor playground for children
  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 70 PLN 70 PLN Per day
  • Parking for a month

Services & equipment

  • Stairs

Security

  • Video surveillance in parking

Accessibility

  • Elevators

NOVO SQUARE LOUNGE BAR

Non contractual photo

Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Novo2 bar lounge - perfect place to relax and meet-both socially and for business which serves light dishes from different parts of world, including organic, gluten-free, and vegetarian options.

4 options for you to chose from depending on your tastes. A snack at reception from 4am. A buffet breakfast. For those in a hurry, hot drinks, orange juice and croissants served at the bar. Room service.

Whether you want to meet with your family in a small group or plan a wedding for hundreds of guests, our hotels will meet all your needs. Let us make your dreams come true...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,773 reviews

Customer review rating 4.5/5

Dennis V. E. Business - Confirmed reviews ALL

Dear Dennis, Thank you for your feedback regarding your breakfast experience. We are pleased to hear you had a relaxed stay. We appreciate your understanding as large groups occasionally may impact seating availability during peak times. We hope that you will visit us again in the near future! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Patricius V. B. Business - Confirmed reviews ALL

Dear Patricius, Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our comfortable rooms, breakfast, and parking facilities. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 3.5/5

Dominik S. Business - Confirmed reviews ALL

Dear Dominik, Thank you for sharing your feedback regarding your recent stay at Novotel Lodz Centrum. I appreciate your observations, as they are valuable to us in enhancing our services. I understand that the reservation process was not as seamless as expected, and I apologize for any inconvenience this caused. While our online confirmation system is designed to be user-friendly, I regret that it did not meet your expectations on this occasion. Your feedback about the parking situation is noted. I am pleased to hear that you found the room clean and appreciated the water dispensers in the hallway. We aim to provide a comfortable environment for our guests. Thank you again for your comments, and I hope you will consider staying with us in the future. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Piotr S. Solo - Confirmed reviews ALL

Dear Piotr, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our location, the cleanliness of your room, and the service provided by our staff. Your feedback about the parking costs is appreciated and will be noted for future consideration. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Jens S. Business - Confirmed reviews ALL

Dear Jens, Thank you for your kind words regarding your recent stay. We are delighted that you appreciated the efficient check-in and check-out process, as well as the quality of your room and breakfast. Your feedback encourages our team to maintain high standards. Best regards, Izabela Baranowska Guest Experience Manager

Dear Dennis, Thank you for your feedback regarding your breakfast experience. We are pleased to hear you had a relaxed stay. We appreciate your understanding as large groups occasionally may impact seating availability during peak times. We hope that you will visit us again in the near future! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Patricius V. B. Business - Confirmed reviews ALL

nice hotel, good parking facility, comfotable rooms, good breakfast

Dear Patricius, Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our comfortable rooms, breakfast, and parking facilities. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 3.5/5

Dominik S. Business - Confirmed reviews ALL

Let's start from the beginning: - Booking via the website—we have a corporate contract with Accor. - I couldn’t confirm my reservation online on the day of arrival—I had to dictate my credit card information to the front desk clerk—communication was mediocre here as well - To get to the hotel, in my case, I had to drive an extra kilometer to be able to turn around. - The parking lot was very crowded and cramped, and it’s poorly marked—there are no arrows pointing to the exit. - I had to wait a moment when checking in, the procedure itself was pretty standard. - The location is okay if you want to go to Piotrkowska Street. - The room was clean, and there was water from dispensers in the hallway.

Dear Dominik, Thank you for sharing your feedback regarding your recent stay at Novotel Lodz Centrum. I appreciate your observations, as they are valuable to us in enhancing our services. I understand that the reservation process was not as seamless as expected, and I apologize for any inconvenience this caused. While our online confirmation system is designed to be user-friendly, I regret that it did not meet your expectations on this occasion. Your feedback about the parking situation is noted. I am pleased to hear that you found the room clean and appreciated the water dispensers in the hallway. We aim to provide a comfortable environment for our guests. Thank you again for your comments, and I hope you will consider staying with us in the future. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Piotr S. Solo - Confirmed reviews ALL

Very close to Piotrkowska street. Underground parking (unfortunately a bit expensive) available. Nice clean rooms, at least mine was soundproof. Very nice staff, efficient and smiling. One of best Novotels in Poland

Dear Piotr, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our location, the cleanliness of your room, and the service provided by our staff. Your feedback about the parking costs is appreciated and will be noted for future consideration. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Jens S. Business - Confirmed reviews ALL

Easy Check-in and check-out. Good room and nice breakfast.

Dear Jens, Thank you for your kind words regarding your recent stay. We are delighted that you appreciated the efficient check-in and check-out process, as well as the quality of your room and breakfast. Your feedback encourages our team to maintain high standards. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 3.5/5

Bartosz Z. Friends - Confirmed reviews ALL

Clean rooms, helpful staff, well located. But the Air Conditioning in the room barely works. There’s no air circulating and the room gets quite stale.

Dear Bartosz, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location and cleanliness. I apologize for the inconvenience you experienced with the air conditioning; we value your input as it helps us improve our services. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Olesniewicz J. Business - Confirmed reviews ALL

Very nice and comfy stay

Dear J., Thank you for your kind words regarding our location and your comfortable stay. We are delighted to hear that you enjoyed your time at Novotel Lodz Centrum and appreciate your positive feedback. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 5.0/5

Daniel A. Couples - Confirmed reviews ALL

Stayed for 5 days and had a wonderful time, excellent service, very nice breakfast, great location.

Dear Mr. A., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our excellent service, breakfast, and location. Your feedback means a lot to us and motivates our team to continue providing exceptional experiences. We hope you'll visit us again in the near future! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 5.0/5

Adrian K. Couples - Confirmed reviews ALL

Great Team, great hotel, fantastic location. Thank you for the hospitality.

Dear Adrian, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location and the hospitality provided by our team. Your kind words motivate us to continue delivering exceptional experiences to our guests. We hope you'll visit us again in the near future! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 3.5/5

Adam G. Friends - Confirmed reviews ALL

The location is excellent and the room is clean. The breakfast is satisfactory but the lack of fresh orange juice is a significant concern. The use of a cheap juice replacement with an artificial sweetener flavour is detrimental to the Novotel brand.

Dear Adam, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location and room cleanliness. We're sorry that you didn't like our juices. However, I should point out that our juices and other products come from recommended suppliers. We hope you'll visit us again in the near future! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Nigel R. Solo - Confirmed reviews ALL

Great room, looked as though it was opened yesterday. Good breakfast. Next to tram stop and shopping centre.

Dear Nigel, Thank you for your kind words regarding our modern facilities and excellent location. We are pleased to hear that you enjoyed your stay and the breakfast offerings. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Vilnis V. Families - Confirmed reviews ALL

Restaurants and store nearby. Parking at the basement. Perfect experience.

Dear Vilnis, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, nearby amenities, and parking facilities. It is always our goal to provide a perfect experience for our guests. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Stephane L. Business - Confirmed reviews ALL

All ok calm

Dear Mr. L., Thank you for your positive feedback regarding our location and value for money. We appreciate your suggestion about parking for members; we continuously evaluate our services to enhance guest experiences. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Anna M. Families - Confirmed reviews ALL

Super location, super breakfasts. Spent 2 nights there and cant complain! Maybe just the sofabed was very hard

Dear Anna, Thank you for your kind words regarding our location and breakfast offerings. We appreciate your feedback about the sofabed and will certainly take it into consideration as we continually strive to enhance our guest experience. We can't wait for your next visit! Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 5.0/5

Krzysztof M. Business - Confirmed reviews ALL

🤩

Szanowny Panie Krzysztofie, Bardzo dziękujemy za pozytywną ocenę. Cieszymy się, że Pański pobyt w Novotel Łódź Centrum był udany i spełnił oczekiwania. Zachęcamy do ponownej wizyty! Pozdrawiam, Izabela Baranowska Guest Experience Manager

Customer review rating 5.0/5

Helene J. Families - Confirmed reviews ALL

Very good client service before and during the stay Rooms are like the pictures and clean, good for families. Breakfast buffet is various and restaurant is very good Location is great 2 min from Piotrkowska I recommend !

Dear Helene, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our client service, the cleanliness of our rooms, and the variety offered at our breakfast buffet. Your recommendation means a lot to us. We hope that you will visit us again in the near future. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 3.0/5

Mehul B. Families - Confirmed reviews ALL

Before check in we found a cheaper price on another website. It was surprisingly difficult to get the hotel to honour the best price direct for members policy. Kuba at reception was excellent. I am vegetarian and there were no labels on the food at breakfast. The coffee was shockingly bad but Natalia sorted everything for us and was a star. The room was noisy with car traffic all night (5th floor) and the blackout curtains should be replaced. Water carafe and complimentary self service is great idea.

Dear Mehul B., Thank you for sharing your feedback regarding your recent stay at Novotel Lodz Centrum. I am pleased to hear that you found our staff, particularly Kuba and Natalia, to be excellent in addressing your needs. I sincerely apologize for the challenges you encountered with our best price policy and the breakfast offerings. Your comments regarding the lack of food labeling and the quality of coffee have been noted and will be addressed with our team. Additionally, I regret the disturbance you experienced due to traffic noise and the condition of the blackout curtains. Your observations are invaluable as we strive to enhance our guest experience. Thank you once again for your insights. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 5.0/5

Ignacio V. D. C. Families - Confirmed reviews ALL

Excellent location, great breakfast, very friendly staff. I had a small issue with my reservation and they provided all possible help to solve this situation.

Dear Ignacio, Thank you for your kind words regarding your comfortable stay and our excellent location. We are pleased that our staff was able to assist you with your reservation issue. Your feedback is invaluable to us, and we hope to welcome you back soon. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Air conditioning was not working and we had hot night, night costed us close to 900 PLN and for that price it all should be checked. We noticed this quite late.

Dear Michal, Thank you for your feedback regarding your recent stay. I regret that the air conditioning was not functioning properly, impacting your comfort during the night. We appreciate your comments and take them into account for future improvements. We believe that in the near future you'll visit us again, and the next experience will be much better. Best regards, Izabela Baranowska Guest Experience Manager

Customer review rating 4.5/5

Haris K. Business - Confirmed reviews ALL

It was a Comfortable stay, good location.

Dear Haris, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found your stay comfortable and appreciated our location. Your satisfaction is very important to us. Best regards, Izabela Baranowska Guest Experience Manager

Other web-users rate our hotel

  • 574 reviews 9.3/10 Location
  • 582 reviews 8.5/10 Room
  • 731 reviews 9.7/10 Service
  • 12 reviews 7.8/10 WiFi
  • 452 reviews 9.3/10 Food
  • 416 reviews 9.6/10 Breakfast
  • 218 reviews 9.5/10 Cleanliness
  • 179 reviews 9.3/10 Vibe

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