Novotel Lodz Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,916 reviews

Novotel Lodz Centrum - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • 5 minutes' walk to Piotrkowska street and close to Galeria Lódzka (shopping mall)

  • Winner of Travellers TM Choice 2015 Award

  • Free bicycle rental for guests

  • Playroom for kids with games console

  • Self-service business center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Lodz Centrum

al. Piłsudskiego 11a
90-368 Lodz
Poland

GPS:51.759264, 19.462527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

NOVO SQUARE LOUNGE BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,916 reviews

TripAdvisor Rating  4.5/5  867 reviews

Certificate of excellence 2022

Well located

Customer review rating 5.0/5

Karina Business - Confirmed reviews ALL

Well located, nice design, great smell in the room and my favoirite cosmetics from Rituals

Dear KARINA C., We very much appreciate your comments regarding your stay at the Novotel Lodz Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerzy Boguszewski Guest Experience Manager

Great event experience

Customer review rating 5.0/5

Milena Business - Confirmed reviews ALL

I was organizing an event and everything went vey smoothly, staff was extremely friendly and helpful.

Dear Milena, We very much appreciate your comments regarding your stay at the Novotel Lodz Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerzy Boguszewski Guest Experience Manager

Amazing service by Patrycja

Customer review rating 5.0/5

Bimla Friends - Confirmed reviews ALL

Hotel is well located which is amazing and breakfast was delicious with lots of variety. The highlight of our stay was the amazing service from the staff especially Patrycja. She was amazing and was always assisting us. We would like to say thank you to her. We would return again.

Dear James David S., We very much appreciate your comments regarding your stay at the Novotel Lodz Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerzy Boguszewski Guest Experience Manager

Good but not excellent

TripAdvisor rating 3.0/5

859muneeraa Families - TripAdvisor review

Small hotel nice atmosphere but the service is not a 4 stars hotel the cleanliness is not that much , when I arrived i asked for someone to help with my luggage the front desk neckolas offered to help me he was so helpful and corporative but when checked out asked for help no one is there to help despite that the staff at the front desk has nothing to do. The food is not ok for musilums you have to eat either pancakes or waffles or eggs every day !! Actually I didn’t felt good but it is ok overall

Dear Muneera A, Thank you for taking the time to tell us about your experience at the Novotel Lodz Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerzy Boguszewski Guest Experience Manager

Nice stay

Customer review rating 4.0/5

St Families - Confirmed reviews ALL

The hotel is in a good maintenance condition and well located. The staff was nice.

Dear SAGI T., We very much appreciate your comments regarding your stay at the Novotel Lodz Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerzy Boguszewski Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 523 reviews 9.7/10 Location
  • 521 reviews 8.2/10 Room
  • 661 reviews 9.6/10 Service
  • 12 reviews 9.9/10 WiFi
  • 458 reviews 9.2/10 Food
  • 450 reviews 9.5/10 Breakfast
  • 173 reviews 9.2/10 Cleanliness
  • 118 reviews 9.3/10 Vibe

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