ibis Lodz Centrum 2 stars

Customer review rating (ALL Rating) 4.6/5 1,559 reviews

Best price
guarantee
ibis Lodz Centrum - Image 1
ibis Lodz Centrum - Image 2
ibis Lodz Centrum - Image 3
ibis Lodz Centrum - Image 4
Al. Pilsudskiego 11, 90-368 LODZ, Poland

Description

Our accommodation(s)

Hotel location

ibis Lodz Centrum

Al. Pilsudskiego 11
90-368 LODZ
Poland

GPS:51.759665, 19.462428

Telephone
Fax +48 42 638 67 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,559 reviews

Customer review rating 3.5/5

Alberto C. Business - Confirmed reviews ALL

pros: Well located, very clean, breakfast good, Parking under the hotel, cons: Rooms are very old

Dear Alberto, Thank you for sharing your feedback. We’re glad to hear that you appreciated our convenient location, cleanliness, breakfast, and the parking available under the hotel. We also appreciate your comment regarding the rooms. Guest feedback is very important to us and helps guide our plans for improvements and renovations. We hope to have the opportunity to welcome you again in the future. Best regards, Gabriela Muszyńska Guest Experience Manager

Customer review rating 4.5/5

Mark P. Solo - Confirmed reviews ALL

As in the title. It was perfect value for money

Dear Mark P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean and our staff helpful, as we strive to provide excellent service and value for our Guests. We cordially invite you to visit our hotel again. Best regards, Gabriela Muszyńska Guest Experience Manager

Customer review rating 3.5/5

Julia J. Families - Confirmed reviews ALL

I booked two rooms under a family promotion via the Accor app. The reservation was confirmed with a specific total, part of which was covered using AccorAll points. However, upon arrival, the receptionist insisted on a significantly higher rate and kept my family waiting. I declined to pay the increased amount, as it contradicted my booking confirmation. Ultimately, the staff member accepted the original reservation price, but did so in an unprofessional and dismissive manner. As a returning Accor customer, I typically receive a welcome drink voucher, which was not provided during this stay. Furthermore, despite waiting for an extended period with two small children, I did not receive an apology for the delay or the dispute regarding the rate.

Dear Ms Julia, Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Łódź Centrum. First of all, I would like to sincerely apologize for the situation you experienced upon arrival. I can only imagine how frustrating it must have been to discuss the room rate after a journey, especially while traveling with two small children. The price presented at reception should always match the confirmed reservation made via the Accor app, including the use of your ALL – Accor Live Limitless points. Please rest assured that this is not the standard we aim to deliver. Although the booking was ultimately honored at the correct rate, I am truly sorry if the way the situation was handled felt unprofessional or dismissive. This is certainly not the level of service we expect from our team, particularly towards returning and loyal Guests. I have personally discussed this matter with our Front Office team to ensure greater attention to communication, accuracy, and empathy during check-in. Regarding the welcome drink, it appears that a misunderstanding occurred. For about a year now, the welcome drink benefit has been available in digital form in the Accor application and is no longer issued as a printed voucher at reception. However, we fully understand that this may not always be clearly explained. For this reason, we have already reminded our Reception Management to ensure that receptionists proactively inform eligible Guests about this benefit during check-in. At Accor, we truly value the loyalty of our returning Guests, and it is very important to us that every stay begins smoothly and pleasantly. I am genuinely sorry that this was not the case during your recent visit. Thank you once again for bringing this matter to our attention. Your feedback is extremely important to us and has been shared with the relevant department heads to help prevent similar situations in the future. We sincerely hope to have the opportunity to welcome you again and provide you with the seamless and pleasant stay you expect. Kind regards, Gabriela Muszyńska Guest Experience Manager

Customer review rating 5.0/5

Sebastian B. Business - Confirmed reviews ALL

Very comfortable hotel.

Dear Mr. B., Thank you for your positive feedback regarding your stay at ibis Łódź Centrum. We are delighted to hear that you found our location convenient and the hotel comfortable. Your satisfaction is very important to us. Best regards, Gabriela Muszyńska Guest Experience Manager

Customer review rating 4.5/5

Billy W. Business - Confirmed reviews ALL

Hotel was clean and rooms were clean and warm

Dear Billy W., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness and warmth of our rooms, as well as the amenities we offer. Your satisfaction is important to us. Best regards, Gabriela Muszyńska Guest Experience Manager

Other web-users rate our hotel

  • 713 reviews 9.3/10 Location
  • 699 reviews 7.6/10 Room
  • 802 reviews 9.8/10 Service
  • 11 reviews 8.6/10 WiFi
  • 516 reviews 9.3/10 Breakfast
  • 246 reviews 9/10 Cleanliness
  • 6 reviews 1/10 Beach

Powered by Trustyou

Our other establishments nearby

Novotel Lodz Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 (1647 reviews)

At 45 m

See the hotel
All our hotels in Lodz
Legal information PDF