Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.7/5 332 reviews

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Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International, Vietnamese and Chinese cuisine.

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

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Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
Vietnam

GPS:16.048371, 108.227005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  332 reviews

Customer review rating 4.5/5

Cho H. B. Business - Confirmed reviews ALL

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

Ilyassov R. Friends - Confirmed reviews ALL

The room was clean and comfortable, and the overall experience was very pleasant. Thank you for your warm hospitality.

Dear Mr. Ilyassov R., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Customer review rating 5.0/5

N. K. N. Business - Confirmed reviews ALL

Sastified and look forward to welcoming back soon

Dear N. K. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mai Trang Guest Relation Manager

Customer review rating 3.5/5

Jana R. M. Solo - Confirmed reviews ALL

Just an okay stay, less expensive compared to other accor hotels nearby so i guess you get what you pay for, around 30 mins walk to reach the bustling streets with michelin recommended food places, gave me a room upgrade which I appreciated very much but I thought the room upgrade would come with the lounge access lol, also appreciated they gave me the dragon bridge view which was very beautiful at night especially I went here when the country was celebrating a national holiday and I could watch the fireworks display from my window, gym facilities need some upgrade especially the dumbbells, staff are not as warm or could be they prefer specific nationality to be nicer with, appreciated the welcome fruits and macarons but I could not help but compare this with the other 5 star hotel I stayed at in Hanoi, I arrived here and was not directed to the lobby reception and was left to wait then I saw another guest arrive and was assisted right away even if I was an accor+ member as well Overall, really just an okay stay but I do not look forward staying here again in the future

Dear Jana R. M., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your openness, as it helps us better understand our guests’ experiences and identify areas for improvement. We are pleased to know that you enjoyed certain aspects of your stay, particularly the room upgrade, the beautiful dragon bridge view. It is also wonderful to hear that you were able to enjoy the festive atmosphere and fireworks during your visit. At the same time, we sincerely regret that the amenity did not meet your expectations. Your comments regarding the gym facilities and especially the service experience have been carefully noted. We are concerned to learn about your arrival experience and your perception of the staff’s attentiveness and warmth, as this is not the level of service we strive to deliver. To better understand and address this matter internally, we would truly appreciate it if you could share any additional details about your experience with our team, particularly regarding staff interactions. Please feel free to contact me directly at do…, and I will personally follow up to ensure your feedback is reviewed thoroughly. Once again, thank you for your valuable insights. We genuinely hope to have another opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

Saurabh S. J. Couples - Confirmed reviews ALL

Seemless checkin an checkout

Dear Saurabh S. J., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Trang Guest Relation Manager

Other web-users rate our hotel

  • 223 reviews 8.6/10 Location
  • 377 reviews 9/10 Room
  • 494 reviews 9.5/10 Service
  • 8 reviews 4.3/10 WiFi
  • 163 reviews 9.2/10 Food
  • 162 reviews 9.5/10 Breakfast
  • 148 reviews 9/10 Vibe
  • 128 reviews 8.8/10 Cleanliness

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