Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 984 reviews

Best price
guarantee
Mercure Cairns - Image 1
Mercure Cairns - Image 2
Mercure Cairns - Image 3
Mercure Cairns - Image 4
15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  984 reviews

TripAdvisor Rating  3.5/5  102 reviews

Great venue and service.

Customer review rating 5.0/5

Sarah S. Couples - Confirmed reviews ALL

Great to See Micki back !

Dear Sara, Thank you always for the great reviews of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Close to hospital and the centre of towns

Customer review rating 3.0/5

Sara Solo - Confirmed reviews ALL

Good location close to what I needed. Comfy bed. There was no recognition of Platinum Accor Plus Status, no upgrade, no welcome gift on the room. I had to ask at reception for information on the welcome drinks and if I was to receive and welcome gift. The person on reception was not very friendly on check-in really. No welcome to Mecure or anything. And on check out the same. Very matter of fact no friendliness etc. Had to ask for information on the Wifi as well as there was no information pack given to me on check in. The television in my room didn’t work and there was no in room phone to ring down to reception to get assistance. When I spoke to them the next morning, no apology or anything but we will get someone to fix it now was the reply. Which wasn’t super helpful as I was checking out after breakfast. The lady in the bar/restaurant was very lovely and gave assistance when I had no where to charge my phone. She charged it for me! Which was very nice. There are no easily accessible power sockets in the room and no alarm clock or charging ports and station for your phones so make sure you bring the wall adapter. No information in the room, no pen or notepad or anything like that. Breakfast was lovely and made to order. And dinner was also nice and reasonably priced. Overall it was an ok stay for my requirements. Just Doesn’t seem up to the usual mecure standard and I only received 67 points for staying there for one night which is an unusually small amount even though I charged everything back to the room.

Dear SARA R., they help us improve our services and ensure we provide the best experience possible. We're pleased to hear that you found the location convenient, the bed comfortable, and enjoyed the breakfast and dinner. However, we sincerely apologize for the issues you encountered during your stay. Your feedback regarding the lack of recognition for your Platinum Accor Plus status, the absence of a welcome gift, and the challenges you faced with the television and room amenities are concerning to us. We understand how these aspects can impact your overall experience, and we regret that we did not meet your expectations in these areas. We will address the points you've raised with the relevant departments to ensure better communication and attention to detail moving forward. Please be assured that we take your concerns seriously, and we're committed to enhancing our service to reflect the standards you expect from a Mercure property. We’re also grateful for your kind mention of the team member in the bar/restaurant who went out of her way to assist you with your phone charging. It’s always wonderful to hear when our staff members make a positive impact. Once again, thank you for sharing your experience. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Mercure Cairns Team

Comfortable

Customer review rating 4.0/5

Antonio Families - Confirmed reviews ALL

Generally well presented. Comfortable beds. Aircon is in the wrong place and did not cool the room down well enough. Restaurant was clean and the food was well presented and nice.

Dear TONY V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

good stay but still didn' get any points

Customer review rating 1.5/5

Nam-gyu L. Business - Confirmed reviews ALL

I was enjoyed to stay with this hotel but still I didn't get any status points and status nights. my membership already they have.

Dear L., Thank you for taking the time to share your feedback. We sincerely apologies for this. The points were not done due to a system error. Your points are now credited to your account. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Friendly staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The staff were always willing to help. Nothing was a problem for the staff. Rooms were clean. Great location

Dear NICOLE C., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 444 reviews 8.4/10 Location
  • 776 reviews 6.1/10 Room
  • 632 reviews 7.5/10 Service
  • 77 reviews 1.4/10 WiFi
  • 348 reviews 5.2/10 Cleanliness
  • 149 reviews 7.3/10 Vibe
  • 146 reviews 6.1/10 Breakfast
  • 144 reviews 6.3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairns

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.