Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 482 reviews

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Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  482 reviews

TripAdvisor Rating  3.5/5  91 reviews

Quite enjoyable ..good location

Customer review rating 2.5/5

Deborah S. Friends - Confirmed reviews ALL

Quite enjoyable..no coffee or coffee pods on arrival had to ask for them ..spa great but 20 minutes to fill as water pressure weak ..

Dear Deborah, Thank you for taking the time to share your feedback. The comments mentioned are well noted and has been passed on to the housekeeping manager to take action.We do apologies if this has caused you an inconvenience. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Well located

Customer review rating 4.5/5

Kitty Solo - Confirmed reviews ALL

Overnight stay. Arrived before reception closed in the evening and went out for a walk in the evening. Returned and reception was closed but easy access with room key swipe near front door. Room was recently renovated and was very clean and comfortable.

Dear KERRY L., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Decent location

Customer review rating 2.0/5

Piot M. Couples - Confirmed reviews ALL

Booking.com said property had a shuttle, it did not. The bathroom layout with door was strange. Biggest issue was spotty internet in room. Kept getting kicked off, every few minutes. Front lobby not too friendly.

Dear TIMOTHY M., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Nice quiet location

Customer review rating 4.0/5

Joe B. Couples - Confirmed reviews ALL

Staff very accommodating, breakfast was very nice, good location.

Dear Joe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Unhappy with room, customer service good

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Room was I'm a terrible location, no sound proofing and room rattledS cars went by. Wifi internet did not work.

Dear Guest, Thank you for taking the time to share your feedback. We do apologies you were disturbed by the noise from outside. As our hotel is located right in the heart of the city, there might be some noise disturbance. The next time we will surely allocate your room into a quite side. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 334 reviews 8.8/10 Location
  • 492 reviews 6.2/10 Room
  • 417 reviews 7.7/10 Service
  • 41 reviews 3.1/10 WiFi
  • 234 reviews 4.8/10 Cleanliness
  • 92 reviews 7.2/10 Vibe
  • 89 reviews 6.5/10 Breakfast

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