Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,154 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,154 reviews

TripAdvisor Rating  4.5/5  7,668 reviews

Certificate of excellence 2023

Perfect all rounder

Customer review rating 5.0/5

Afia Families - Confirmed reviews ALL

Came back after my honeymoon 7years ago. Now with my 5year old. She loved it and we loved it the same as from 2016. Can't fault at all

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a great time staying at Sofitel downtown. Every part of our stay was superb. The only constructive criticism would be maybe the staff around the pool area could use some training in 5-star hospitality. Would definitely stay again

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Nice place

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Nice place in beautiful location

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

wonderful service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

From the beginning till the end of stay was amazing experience!! on check-in date I arrived quite early than standard time but they amended check-in timings with flexible room and warm greetings. It was lady who wearing the jacket I really appreciate to her. Even though Concierge team service was greatest as well include bell team. I felt warm greeted from welcome food also. At last, I want to send gratitude to one of the colleagues who working in “Les Cuisines”. I ordered welcome drink in a late night but they greeted me warmly and shown active service!! I think he is the manager of this restaurant. Thank you for made us happiness moment during stay with sofitel Downtown Dubai!! I will look forward to the fantastic experience when we visit again :))

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

nice stay

Customer review rating 3.5/5

Roger D. Families - Confirmed reviews ALL

All was good except aed 500 extra they invoiced us when they should not have as per agreement.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that your overall stay was pleasant. We regret that there were some concerns regarding your invoice and relevant team had been notified accordingly. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,775 reviews 9.6/10 Location
  • 2,119 reviews 8.7/10 Room
  • 3,470 reviews 9.3/10 Service
  • 26 reviews 5.3/10 WiFi
  • 1,001 reviews 9.2/10 Breakfast
  • 878 reviews 8.4/10 Comfort
  • 702 reviews 8.8/10 Cleanliness
  • 659 reviews 9/10 Vibe

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