Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,541 reviews

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 344 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,541 reviews

TripAdvisor Rating  4.5/5  7,306 reviews

Certificate of excellence 2023

Bhupender singh

TripAdvisor rating 5.0/5

arieli996 Friends getaway - TripAdvisor review

It's very good hotel room was very clean and room was great bhupender Singh doing a great job Wan I come enter the room he provides any things like water etc hotel was very ner by dubai mull and metro also very ner


TripAdvisor rating 5.0/5

Oliver_Queen7 Business - TripAdvisor review

Very nice hotel in a great location that is central. The quality and standard is really high. Really pleased with the service, especially from Awais in housekeeping who was very polite and helpful! I would definitely come back to the Sofitel Hotel.

Spa services

TripAdvisor rating 5.0/5

Mohammed A Solo travel - TripAdvisor review

Sujan at the spa is the best masseur and amazing service. My 3rd time there and will definitely be back. The spa facility is great as well. The massage was very relaxing and good and I highly recommend this place and it’s amenities and Sujan the masseuse

Dear Valued Guest, We thank you so much for posting regarding your experience at Sofitel Dubai Downtown. We are always delighted when guests speak of our 'Heartist's' dedication in creating a wonderful guest experience by providing an exceptional service. We look forward to welcoming you back soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Hospitable and delightful

TripAdvisor rating 5.0/5

Go25198004172 TripAdvisor review

The room is spacious and the staff is very hospitable. Service in general is very thoughtful. Great view, great gym, great cleaning service. The cleaning staff did an excellent job in my room each time I asked it to be done within a certain time slot. Appreciate it Bhupender, I had to have those tight time slots due to work! Recommended. Oh yeah, they have several Gluten-Free Options in this hotel.

Dear Valued Guest, Thank you for choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on TripAdvisor. We are extremely pleased that you thoroughly enjoyed your stay with us. It is even more wonderful to learn that our 'Heartists' provided amazing service and turned out to be exceptionally helpful and supportive. Bhupender is very happy to see your review. We look forward to welcoming you again soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Beautiful hotel in a good location with very friendly staff

TripAdvisor rating 5.0/5

Max d TripAdvisor review

The interiors of the entrance and the rooms are tastefully designed and there are a lot of amenities in the hotel to make the stay comfortable and fun. The area is perfect, just next to the metro station, the mall and the Burj Khalifa. The staff is amazing! During breakfast, everybody smiles and make lovely interactions / conversations. The room cleaning are doing a very good job with all the details, Winnie came by to check if everything was alright after cleaning the room. The lobby staff is very welcoming and cheerful. Wilson, the hotel driver, offered to bring us to the Jetski accommodation while we were looking for an Uber. He and was an amazing driver, took a nice route and told us about the neighborhoods. Great conversations, friendly and helpful. After entering the jetski place, he quickly checked in with us to see if we were okay. We felt very safe and had a great time. In the lobby we visited the tour organizer for a desert safari. Very convenient and helpful. We have only positive stories about this hotel!

Dear Valued Guest, We thank you so much for sharing with avid readers on the platform how amazing your experience was at Sofitel Dubai Downtown. We are always so pleased when guests speak of our dedication to creating a memorable guest experience. We know that personalized experience is the key, and it is very rewarding when guests such as yourselves comment on our 'Heartists' professionalism and friendliness. We are also delighted to know that our 'Heratists' Wilson and Winnie made sure to take an extra care and were exceptionally dedicated in performing their duties. Thank you again for sharing your experience and all the kind compliments and we look forward to seeing you again soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,496 reviews 9.5/10 Location
  • 1,837 reviews 8.4/10 Room
  • 2,697 reviews 8.9/10 Service
  • 29 reviews 5.3/10 WiFi
  • 968 reviews 9.3/10 Breakfast
  • 782 reviews 7.9/10 Comfort
  • 669 reviews 8.4/10 Food
  • 566 reviews 8.2/10 Cleanliness

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