Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,621 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,621 reviews

TripAdvisor Rating  4.7/5  7,950 reviews

Certificate of excellence 2025

The concierge team

TripAdvisor rating 5.0/5

n1dal TripAdvisor review

⭐️⭐️⭐️⭐️⭐️ The concierge team specially Mustafa! was exceptional. They were attentive, knowledgeable, and always willing to assist with any request. They made excellent recommendations for dining and activities and ensured everything was arranged seamlessly. Their professionalism truly elevated the entire stay. Thank you for the outstanding service.

⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Sofitel Dubai Downtown!

TripAdvisor rating 5.0/5

Sobhna C TripAdvisor review

⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Sofitel Dubai Downtown! My brother and I came to Dubai to celebrate my 87th birthday, and it was my mother’s first time visiting — what a wonderful experience we had at Sofitel Dubai Downtown! Huge thanks to Mr. William (Manager) and the entire team for taking such great care of us. Chef Dany and Chef Anbu went the extra mile to prepare special Indian vegetarian meals for my mother — she absolutely loved them! Big appreciation to Tanvir, Toufie, Chaimae, and Speciose at reception for being so kind and helpful. The spa was fantastic — thank you Sem for an amazing massage, and to the lady spa manager who kindly took lovely photos for us. Everyone, from housekeeping to maintenance, made us feel so comfortable and cared for. A truly memorable stay — thank you, Sofitel Dubai Downtown, for making our trip so special! 💖✨

Great place to stay

TripAdvisor rating 5.0/5

Tourist28028375501 TripAdvisor review

We have stayed in various hotels when we have stopped over in Dubai and this is the pick! Best features of our room were the HUGE walk in rainhead shower - the shower was bigger than our entire bathroom on our river cruise boat and the charging ports. We could plug the iPhone and Apple Watch straight in to the bedside connection without messing around with international adapters. Sofitel is walking distance to the huge Dubai Mall and many other downtown attractions. Thanks to Adnan and the team who serviced our room twice a day! We enjoyed our stay and this hotel is highly recommended !

Customer review rating 4.5/5

Leon M. Business - Confirmed reviews ALL

WELL LOCATED , CLOSE TO METRO STATION, AND A BEAUTIFUL VIEW FROM MY ROOM

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location, convenient access to the metro, and the beautiful views from your room. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Khalid Ikourrachen Assistant Front Office Manager

Kind and friendly staff

TripAdvisor rating 5.0/5

Shuaib E TripAdvisor review

We stayed at Sofitel Dubai Downtown in late October. Our room was clean, quiet and had a wide city view. Partway through the trip my wife became unwell. The staff were kind and practical, and Lamya organised a late checkout so we could get medical assistance without rushing — we’re really grateful for that. The location is handy for Dubai Mall and getting taxis was easy from the front. Housekeeping and the front desk were consistently friendly, and the bed was very comfortable. It felt like people were paying attention, not just following a script. We would happily stay again. Thanks again to Lamya and the team.

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Other web-users rate our hotel

  • 1,923 reviews 9.6/10 Location
  • 2,465 reviews 8.8/10 Room
  • 4,067 reviews 9.4/10 Service
  • 12 reviews 5.8/10 WiFi
  • 973 reviews 8.4/10 Breakfast
  • 941 reviews 8.4/10 Comfort
  • 878 reviews 8.8/10 Cleanliness
  • 692 reviews 8.8/10 Vibe

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