Sofitel Dubai Downtown

Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,229 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
Dubai
United Arab Emirates

  • BURJ DUBAI METRO STATION: 

  • BURJ KHALIFA METRO STATION:  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS:25.200693, 55.269153

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Our guest reviews

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,229 reviews

TripAdvisor Rating  4.5/5  6,499 reviews

Business trip

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I loved the feel of the room, comfortable, spacious, good view and quiet. But services were pretty slow, the coffee machine and the safe were both malfunctioning and I had to call in several times for someone to fix it, yet no one came I sent items to get pressed, i was told all will be back at a specific time, yet some items were returned and some weren't (which thankfully wasnt a big deal but a bit of an inconvenience as I returned late to my room and had to wait for the rest of the items) Other than that staff were helpful and friendly The lunch and dinner buffet (that was booked for the event and conference) needed different options, food wasnt much appealing to us and our guests I didnt have the time to use the other facilities but overall had a good stay

Great Location, nice hotel

Customer review rating 4.0/5

Russell A. Business - Confirmed reviews ALL

Nice modern hotel. Front desk staff were very helpful, although checkin was a bit understaffed when I arrived. Only a breif one night stay and was enjoyable. Very nice club lounge.

Nice but no air conditioning

Customer review rating 3.5/5

Joe Business - Confirmed reviews ALL

Good stay as always. But room was hot. No AC. Limited room service menu is an issue for those who work late hours.

Great Downtown Location

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

Everything was great about this stay. From the location close to the Burj Khalifa to the Metro on the doorstep. Room was superb with a great view and we had top service. Really happy with everything.

Good stay and great room design

Customer review rating 5.0/5

Ghaithan Solo - Confirmed reviews ALL

Prefect room and services

Dear Ghaithan A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Great stay, very clean

Customer review rating 4.5/5

Natalia Couples - Confirmed reviews ALL

The hotel is absolutely beautiful, very clean, and the breakfast is absolutely amazing. The staff and service was amazing, the housekeepers did a fantastic job at cleaning out room, and the front desk and concierge were extremely helpful. I have only good things to say about Sofitel Downtown.

Well located", "Good stay

Customer review rating 4.0/5

Keith Business - Confirmed reviews ALL

Pleasant, staff very friendly, good experience

Dear Keith Arnold W., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Nice room, breakfast was great although it would have been better if you add Benedict eggs to the buffet, overall a very good experience and will try it again

Dear Hosam Mosfer A A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Customer review rating 2.5/5

N/a Business - Confirmed reviews ALL

It was ok. Room service was inconveniently time for my stay Concierge experience was poor, and hotel transfers are expensive and badly administered

Dear Richard G., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

Good location, within walking distance to the Mall

Customer review rating 5.0/5

Peter Business - Confirmed reviews ALL

Great gotel, very quiet and has everything you need

Dear Peter C., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Fantastic staff

Customer review rating 5.0/5

Jens B. Couples - Confirmed reviews ALL

Best stayed we ever had Food and staff the best

Dear Jens Christian B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Overall very good stay. No issues

Customer review rating 4.5/5

Kk Business - Confirmed reviews ALL

very nice hotel. Clean. Nice size room. No issues. Breakfast was good. A little noisy due to the train and road noise at night when trying to go to sleep. But nothing too significant.

Dear Kenneth Edward K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We have been not happy with our stay at your hotel and would never come back. pse delete us from all mkt and other emails. one time in a live experiance and never some back

Good location and stay

Customer review rating 4.5/5

Rene Families - Confirmed reviews ALL

Experience was good. Well located

Dear Rene N., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Disappointed to leave

Customer review rating 5.0/5

Richard P. Solo - Confirmed reviews ALL

Stayed for a month, great location, friendly and helpful staff, great breakfast.

Dear Richard p., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Great stay

Customer review rating 4.5/5

Stephen Business - Confirmed reviews ALL

Excellent room,the ambiance was great

Dear Stephen O., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Wonderful hotel - great staff - service at its finest

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The Sofitel offers everything you want from a downtown luxury hotel. The rooms are spacious and well furnished. The bathrooms are very elegant. The Apero Bar even allows you to sit outside in a cool environment. Gym and Pool roundup a great stay!

Dear Christian R., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

top luxury hotel

TripAdvisor rating 5.0/5

647abdullaha TripAdvisor review

very clean hotel with best location not too far from Dubai Mall just use the tunnel of the dubai mall metro the hotel just 700 meters from dubai mall there is a private car parking for the hotel , the rooms are amazing the bathroom fantastic the size of the rooms perfect

Fabulous stay!

TripAdvisor rating 5.0/5

CatherineTSU TripAdvisor review

From reservation to our departure. The staff is very helpful, calling a taxi service via an application to order one for us instead of booking one. The latter is 3 times dearer. The buffet is a treat for the eyes and the palate. We’d ordered a club sandwich from room service once, haven’t had one as good ever! The metro as well as the Dubai Mall is just next door. If ever we return to Dubai, this will without a doubt be our hotel! A big thank you to everyone with whom we’d crossed paths!

Dear CatherineTSU, Thank you for choosing to stay with us at Sofitel Dubai Downtown and for sharing your feedback on Tripadvisor. It was overwhelming to read your wonderful feedback and we appreciate your kind compliments. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team. On behalf of the entire team, we thank you for sharing your experience on TripAdvisor and we look forward to welcoming you back in the near future. Sincerely yours, Sofitel Dubai Downtown Management

Outstanding location

TripAdvisor rating 5.0/5

moustafaahmedtal2022 TripAdvisor review

Relaxing stay at pool Loung looking at burg khalifa , delicious wide variety breakfast at morning then had brunch at la peer Loung at noon then went to Dubai mall 10 min walk . Clean spacious room , staying at the loopy to listen to piano music

Dear moustafaahmedtal2022, Thank you very much for sharing with us your experience following your recent stay at Sofitel Dubai Downtown. We highly appreciate your time in posting the review on Trip Advisor and we are delighted to hear that you enjoyed the entire stay especially our excellent facilities and services. Thank you for your kind acknowledgement of our opulent hotel and highly recommending us to fellow Tripadvisor travelers. We certainly look forward welcoming you back and to impress you once again by providing such fond memories. Sincerely yours, Sofitel Dubai Downtown Management

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