Sofitel Dubai Downtown

Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,179 reviews

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Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,179 reviews

TripAdvisor Rating  4.5/5  6,827 reviews


TripAdvisor rating 5.0/5

287junak Friends getaway - TripAdvisor review

Visited L’apero for lunch with a friend. It’s beautiful interior. I wouldn’t be impressed as had higher expectations regarding the menu, if not your employee Prashant. I would like to thank him for his wonderful service, he did his best to let us leave place with smile.

Great Hotel

TripAdvisor rating 5.0/5

SaschaHildebrand Families - TripAdvisor review

We stayed at this hotel for a week with our three year old daughter. The hotel is really beautiful. the staff is extremely friendly and helpful. we felt we were in good hands. When we checked in, we were greeted by Ruby, who was really very nice and friendly. We were especially happy about the free transfer to the beach. The hotel's own bus was driven by Wilson, whom we would like to expressly mention again at this point. a really wonderful, friendly and helpful person who we find very likeable and at this point we would like to say hello. We can absolutely recommend this hotel, especially to everyone who would like to live centrally and explore Dubai from there.

Pwc Event

TripAdvisor rating 5.0/5

756ganeshg Business - TripAdvisor review

we were at sofitel downtown for business meeting, Servers from banquet really helpful, Always ready to help,Glad to arrange soya latte for my colleague, Food was delicious,especially raspberry financier, Thank you sofitel!

Dear Valued Guest, We very much appreciate your comments regarding your experience at Sofitel Dubai Downtown. Our dedicated team of 'Heartists' are always eager to provide the best possible service to all our guests. We are happy to learn that you enjoyed the food and that your colleagues were taken care of as well. We hope your next visit/meeting will be as Magnifique as the previous one. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Solved the problem immediately

TripAdvisor rating 5.0/5

Heidi I TripAdvisor review

Subject: Hotel staff rectified their mistake and later provided a better service. We came for 4 days.Im from Australia my husband is from Egypt. We liked the hotel, there was a problem but then Ruby Director of rooms solved it immediately . she gave me free service Mr wilson took us to the shopping mall. wilson is a great kind he’s the hotel driver . He also drop us to airport it was Wilson's day off but still he came to drop us to the airport. I'm very happy with Ruby and Wilson. We will come in Dec back to the hotel with our family. Big thank you to Mrs Ruby, And consignee team Excellent Service Sofitel down hotel Staff

Dear Valued Guest, We very much appreciate your comments regarding your recent stay at Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. We are glad to know that the team with Ms. Ruby's leadership was able to rectify all the touchpoints and meet your expectations. Wilson is always genuine and caring in his approach to our guests. We sincerely hope on your next visit we will be able to create an exceptional experience for you and your family. Please feel welcome to contact me directly at for future bookings/special requests Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Lovely pool, great food, great staff

TripAdvisor rating 5.0/5

sammmmm101 Solo travel - TripAdvisor review

I spent the day at the Sofitel rooftop pool and it was amazing. The staff were very attentive and friendly, especially Hamze who made sure I had everything I needed. The food was excellent and the poolside world cup fan zone was an added bonus. I will be back again soon for sure!

Dear Valued Guest, Thank you for taking your time to post a review on your recent stay at Sofitel Dubai Downtown. We appreciate your kind compliments to our 'Heartists' and especially Hamza. They are all very passionate about what they do. We are also excited to learn that you enjoyed the specially crafted Fanzone. We are looking forward to have you back with us soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,208 reviews 9.4/10 Location
  • 1,485 reviews 8.1/10 Room
  • 1,886 reviews 8.4/10 Service
  • 27 reviews 5.5/10 WiFi
  • 755 reviews 8.9/10 Breakfast
  • 655 reviews 7.6/10 Comfort
  • 435 reviews 7.4/10 Cleanliness
  • 344 reviews 8.7/10 Pool

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