Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,435 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,435 reviews

TripAdvisor Rating  4.7/5  7,794 reviews

Good location, very friendly personnel

Customer review rating 4.0/5

George Couples - Confirmed reviews ALL

High quality services, room met our expectations, excellent location

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Fantastic service

Customer review rating 5.0/5

Claire S. Couples - Confirmed reviews ALL

Fantastic service, the room was amazing and very clean. 🤗

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Great location friendly staff

TripAdvisor rating 4.0/5

soleilmontagne Families - TripAdvisor review

Easy access to Dubai Mall, nice staff, great pool, big and clean rooms. Housekeeping staff Sunil was a star. Always there to help with a smile. Good selection for breakfast . Easy access to airport as well . We wanted to be close to the Dubai Mall so this hotel was perfect.

Dear Valued Guest, Thank you for taking the time to share your kind feedback. We are thrilled to hear that you enjoyed your stay with us and found the location, facilities, and service to be just what you were looking for. Being so close to Dubai Mall is indeed a great convenience, and we are glad it suited your needs perfectly. A special thank you for highlighting Sunil from our housekeeping team — we are proud to have him on board and will be sure to pass on your lovely words. We look forward to welcoming you back to Sofitel Dubai Downtown for another memorable stay in the near future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Fabtastic family stay

TripAdvisor rating 5.0/5

simonlZ7697LF Families - TripAdvisor review

Fantastic stay and great value for money. Location great (downtown, next to metro line, short walking distance to Dubai Mall). Pool superb with amazing view on surrounding skyscrapers. Pool staff very attentive. Rooms spacious and modern with very big bathrooms. Family rooms ideal for families with smaller kids. Cleaning and turndown service (Lizon) fantastic. Overall very recommendable. Only feedback for improvement would be the breakfast with is less good and with less variety than other comparable hotels.

Dear Valued Guest, Thank you very much for your kind and detailed feedback. We are delighted to know you had a fantastic stay and found great value in our location, facilities, and service. It’s wonderful to hear that you enjoyed the convenience of being close to the Dubai Mall and metro, the breathtaking views from our pool, and the comfort of your spacious room. A special thank you for recognizing Lizon from our housekeeping team – we will be sure to pass along your kind words. We also appreciate your constructive feedback regarding breakfast. Rest assured, your comments have been shared with our culinary team as we continuously strive to enhance our guest experience. We truly hope to welcome you and your family back again soon for another memorable stay. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Lovely stay at Sofitel

Customer review rating 4.5/5

Mr D. Couples - Confirmed reviews ALL

We loved our 5 night stay at the Sofitel. We had room 1218 which faced over the city including Burj Khalif. From the moment we arrived staff were welcoming and made sure you had everything you need. All the staff , cleaners, housekeeping , pool, reception, breakfast etc etc could not do enough for you, all exceptional. The hotel is so handy for the mall, 2 min walk to metro and then use the walkway.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,896 reviews 9.5/10 Location
  • 2,339 reviews 8.7/10 Room
  • 3,725 reviews 9.3/10 Service
  • 17 reviews 5.6/10 WiFi
  • 963 reviews 8.4/10 Breakfast
  • 916 reviews 8.2/10 Comfort
  • 789 reviews 9/10 Cleanliness
  • 652 reviews 8.9/10 Vibe

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