Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,849 reviews

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.

Hotel location

Novotel Auckland Airport

Auckland International Airport, Ray Emery drive
New Zealand

GPS:-37.003947, 174.783543

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

THIRTEEN50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and buffet dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,849 reviews

TripAdvisor Rating  4.5/5  5,443 reviews

Total pre-flight relaxation

TripAdvisor rating 5.0/5

66allington TripAdvisor review

I remember seeing this hotel being built and at the time my thoughts were, ‘another over priced dump appearing.’ I couldn’t have been more wrong! The hotel is conveniently positioned right outside the airport entrance. The rooms are quite luxurious. The best sleep I have had for a very long time. Pillows and mattress were bliss. The rooms are large, we were allowed to wheel our luggage up in the airport trolley. The soundproofing must be extremely sophisticated as we heard nothing of air or road traffic. There was a baby in the room next door and had we not seen the young family we would never have known. We chose the buffet for dinner. Great selection, very tasty and surprisingly reasonably priced. Lovely friendly and helpful staff.

Superb location, comfortable stay

TripAdvisor rating 4.0/5

KiwiViajero TripAdvisor review

I stayed here for one night in March 2023. The hotel is located right beside the international terminal - just a few steps away. Walk out the front door and there it is! Despite the hotel's proximity to the airport, I heard no noise. The room was very large with an extremely comfortable bed. There is a restaurant and bar in the lobby. This would be a very good option if arriving late or if having to take an early-morning flight.

Exceeded our Expectations

TripAdvisor rating 5.0/5

Jane P TripAdvisor review

We booked this pre flight hotel with few expectations other than it was well located for hire car drop off and access to the airport the following morning for our 10am flight. In contrast we were well impressed . Check in was easy and friendly, and the room was perfect for a comfortable and quiet nights sleep. Everything felt fresh and fairly new and was spotlessly clean. We booked a table in the evening for dinner where we enjoyed the $42 PP buffet. We thought this was our best value meal of our entire holiday, lots of choice, tasty and well presented. The buzz, happy vibe and ambience of the restaurant added to the experience too, we got chatting to people either side of us who were dining on their own, sharing our holiday and travel news. We did notice a queue of people waiting for a table when we left so we'd recommend booking in advance, especially if you plan to arrive later in the day. The hotel is literally just across the road from the international terminal - less than a minutes walk - perfect! I do agree with another reviewer that the room rate is on the high side (breakfast is not included as standard) but for the quality and convenience we felt it was money well spent.

Great location, great staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

1 night stay prior to flight.

Distinct lack of organisation

Customer review rating 1.5/5

Martin Business - Confirmed reviews ALL

hate to write a negative review, but I was very disappointed in my recent stay. Firstly, I had emailed in advance to ensure my Accor Platinum number was on my booking (last time I stayed it wasn’t, though showing in my app). I was assured this was added, but on check in found it was not. This meant I needed to on check out go back and have it added (even though again they said it was added). Also it meant I was charged for breakfast, something I did not realise until I was checking my invoice I got by email. The room was only serviced once and all they did was change the towels. I had dinner in the restaurant and received an empty pot of sauce on my meal, something the wait staff failed to notice. Its such a shame, as the hotel has a great location and my company uses it for many meetings. I will however need to reconsider future trips and booking meetings here (though service in the meeting room was excellent). Certainly did not feel a valued guest this stay.

Dear Mr Haig, Thank you very much for taking the time to share your feedback with us. Whilst I wish you had a better experience, it is feedback like this that we learn from and use to improve our Product and Service to you. We work hard to deliver an exceptional guest experience, and it's apparent that in this case that we fell short. I have made note of your comments and will share them with our teams as an Ongoing Training Piece. I have also made the necessary corrections to your invoice and have sent the updated for your reference. Mr Haig, I know I cannot turn back the clock on this less than satisfactory experience, but I assure you that this is not typical of the level of service we are known for. We would appreciate another opportunity to earn back your trust and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please feel free to reach out to be directly if I can be of any assistance. Thanks and Best Wishes, Nigel Nazareth Guest Relations Manager Novotel Auckland Airport

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Other web-users rate our hotel

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