Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.5/5 11,203 reviews

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Description

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

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Hotel location

Novotel Auckland Airport

Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Access and transport

Hotel services

Check-in from - Check out up to

THIRTEEN50 Kitchen & Bar

THIRTEEN50 Kitchen & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  11,203 reviews

TripAdvisor Rating  4.5/5  5,563 reviews

Certificate of excellence 2023

Great night’s sleep after a late flight

TripAdvisor rating 5.0/5

LynR209 Couples - TripAdvisor review

The Novotel at Auckland Airport is just across the road from the international terminal. We arrived just after midnight and were given a quick efficient check in and then straight up to bed. The room was beautifully equipped, very clean and with a large comfy king bed. Great bathroom, all toiletries, good view of airport. Recommended.

Kia Ora - Dear LynR209, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future. Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Cairns to Perth via Outback Way 2024

TripAdvisor rating 5.0/5

MarkE20 Couples - TripAdvisor review

Great hotel and just across the road from Auckland International Airport. Easy walk. We had an early flight in and were able to get our room early. Good bed, spacious room, big bathroom and shower. Very comfortable. Very clean. Check out was quick and simple.

Kia Ora - Dear MarkE20, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Average

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Accommodation was good, but we didn't receive a copy of the invoice. There were six in our party so we all had to call to get the invoice emailed. Breakfast was great. We booked a meeting room for two days and were disappointed in the service. My requirements were not noted regarding meal times and dietary requirements. the food was very basic for the price, especially the celiac.

Dear Guest, Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that I will take the appropriate measures to address the issues concerned with our Conference & Meetings Team to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

I always enjoy my stays at the Novotel, as I usually have connecting flights therefore making it easier and convenient.

Customer review rating 5.0/5

Jennifer R. Families - Confirmed reviews ALL

I find the rooms very spacious and clean

Dear Jennifer, Thank you for sharing your experience regarding your recent stay at Our Place; we appreciate your kind words of encouragement. It is pleasing to know that when our guests leave Our Place, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future. Naku Noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

The experience was good

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The room was great however I did not think the food was up to standard. Although I had an entree for dinner, it did not meet my expectations. The meat was dry and chewy.

Dear Faith, Thank you for sharing your experience regarding your recent stay at Our Place; we appreciate your kind words of encouragement. It is pleasing to know that when our guests leave Our Place, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future. Naku Noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

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Other web-users rate our hotel

  • 3,951 reviews 9.3/10 Location
  • 5,505 reviews 8.7/10 Room
  • 5,450 reviews 8.2/10 Service
  • 64 reviews 7.5/10 WiFi
  • 2,630 reviews 8.6/10 Comfort
  • 2,392 reviews 6.2/10 Food
  • 1,378 reviews 8.9/10 Cleanliness
  • 1,016 reviews 4/10 Value

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