Pullman Dongguan Changan Hotel

Customer review rating 4.4/5 1,718 reviews
Pullman Dongguan Changan
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • The Changan area's only international 5-star hotel

  • Enjoy our high-ceilinged Grand Ballroom (1,700 sq.m)

  • Only 20 min. from Shenzhen Baoan International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SHENZHEN BAOANPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Dongguan Changan

NO.38 Jinghai Zhong Road,Shatou
District,Changan Town,
523862
dongguan
china

Tel: +8676981668888

Fax: (+86)769/81666888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHENZHEN BAOAN At 30km / 18.64 miles - Shuttle paying

  • By car

    GUANGSHEN HIGHWAY At 5km / 3 miles

GPS :22.778017, 113.765386

Our accommodations

The 259 spacious guest rooms offer 4 room types options. All guest rooms feature panoramic floor to ceiling windows with ample natural light. High speed Internet access and WIFI are available in all rooms.

Superior Room with 1 king bed

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 1 king bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Junior suite, 1 king bed

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Deluxe Suite with 1 king bed

  • Max. number of persons: 3
  • Area: From 68
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BANQUETING HOUSE CHINESE REST.

Type of cuisine: Regional

Total 550 seats which including 38 private rooms, brought to you by the famous master chef with experienced Cantonese cooking.

Lunch

08:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAKE MOTO JAPANESE RESTAURANT

Type of cuisine: Japanese

Take Moto is born with the essence of the authentic Japanese traditional cuisine and incorporating a certain Mediterranean touch in order to obtain satisfying food pairing restaurant.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN SPOON ALL DAY DINING

Type of cuisine: International

All-day dinning with European-style and all kinds of delicacies A La Carte menus on International cuisine, premium-selection of various wines

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AT8-LOBBY BAR

Photo non contractuelle / Strictly non binding

This American styled bar serves various fine beverages and comes complete with a 'live' band.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Wine Bar

Photo non contractuelle / Strictly non binding

Wine Red Wine

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,700

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Pullman Dongguan Changan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,718 reviews

tripadvisor

TripAdvisor Rating 5.0/5

533 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Room too warm

Customer review rating 4.4/5

George L. Business - 22/12/2019 Confirmed reviews ALL

Room temp too warm. Can’t have good sleep. Temp cannot control. No point complaining as i have complained previously but still same

Dear Kwee Ang L., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Clean and nice people

Customer review rating 4.4/5

Andy Business - 19/12/2019 Confirmed reviews ALL

Very helpful staff, that could speak English. the food was very good.

Dear Andrew Philip B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfy but room to be improved

Customer review rating 4.4/5

Michael Business - 16/12/2019 Confirmed reviews ALL

The hotel room temperature is much colder inside than the hallway, there's no heater for the air conditioner system. But the front desk was able to provide a small heater....barely able provide some heat with 1 meter around it.

尊敬的 Jen Wei C.: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 前台大副Danny 谨启

Very good hotel

Customer review rating 4.4/5

Silvano Business - 14/12/2019 Confirmed reviews ALL

Very warm hotel. The room was clean and un-noised . The bed very confortable and breakfast good

Dear Silvano B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good business hotel

Customer review rating 4.4/5

Steve Business - 28/11/2019 Confirmed reviews ALL

Everything went well.

Dear Steven Bruce L., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

The Best Hotel for Business Travellers in Changan, Dongguan

Customer review rating 4.4/5

Srekumar B. P. N. C. Business - 21/11/2019 Confirmed reviews ALL

As always - being a regular guest everything from Checking in to check out with personal preference goes smoothly. Wit happy and ready to help staff it is a great pleasure to come back to Pullman Hotel. I look forward to my stay. Wendy, Manager of housekeeping is extremely helpful and the room will be equipped with all special items I require for my stay without asking for it. The welcome flower arrangement is heartful - feels like welcomed in your family. I would further recommend following people: Louis at Urban spoon, Howard, Watsonz and off course David - manager of the food area is extremely mindful to ensure my preference is met. Also Andy at AT8 was pleasant to talk to. I highly recommend Aaron - assistant manager front office - great in spoken English - extremely efficient in dealing with reservation - and he is one of the reason I book directly with the hotel - to ensure I get the best service and price.

Dear Srekumar Bandyopadhyay, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team,Thank you for the praise of our employees Louis, Howard, Watsonz, David, Andy and Aaron, we will tell them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

Modern Hotel with good rooms

Customer review rating 4.4/5

Ozking Business - 11/11/2019 Confirmed reviews ALL

Overall, it was a nice stay. The hotel is fairly new, clean and morden. There are a couple of issues I had - 1. The WIFI speed is very bad - if you intend to rely on this - you are going to be in trouble. I had to use my phone as the hot spot at times. 2. Cleaner mistakenly add a Evian Water bottle to my room charge when I had never touched it. The soon to be launched railway line linking Shenzhen and Guangzhou airports is right next to the hotel, so I guess this will make this hotel a nice choice for those who come from the airports. The surrounding is kind of low end, but nevertheless this possibly makes the hotel a little cheaper than other 5 star hotels.

Dear Garrison Wei H., Thank you very much for your candid review of your recent stay at our hotel . We are delighted to know that you found our hotel is fairly new, clean and modern. I have taken note of your mention our WIFI speed is very bad, Cleaner mistakenly add a Evian Water bottle to your room and assure you that I have shared this with the our management team. We appreciate your valuable feedback as they help us continue to strive to upkeep our services. We will planning to updating the WIFI issues and refresh training to cleaner. I look forward to personally welcoming you back to our hotel. Sincerely, Aaron Ma Director of Rooms

Very good

Customer review rating 4.4/5

Petri Business - 31/10/2019 Confirmed reviews ALL

Otherwise very good. Just at dinner the sirloin steak was somehow not good.

Dear Mr.Petri Anttoni S., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang
Customer review rating 4.4/5

Orlino A. Business - 19/10/2019 Confirmed reviews ALL

Too noisy. You can hear the car horns inside the room on a regular basis.

Dear Orlino A., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.4/5

K.w.y. Business - 17/10/2019 Confirmed reviews ALL

Barely meet the expectation of staying in Pullman.

Dear Kien Way Y., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely,

ok except breakfast

Customer review rating 4.4/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

reception, room are ok. Breakfast service needs improvement definitely

Dear Zu Guo L., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Enjoy the stay

Customer review rating 4.4/5

Xavier R. Business - 01/10/2019 Confirmed reviews ALL

Nicely welcomed

Dear Xavier R., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

Best hotel in town

Customer review rating 4.4/5

Maurice E. Business - 01/10/2019 Confirmed reviews ALL

Have been away for a while, due to career changes. Was nice to be back. Staff was very friendly and kind. Staff managed to look beyond the " guest" and at the "person". Compliments for their people skills.

Dear Maurice Jozef Godfried Marie E., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang
Customer review rating 4.4/5

Andy W. Business - 05/09/2019 Confirmed reviews ALL

Breakfast is poor.

尊敬的 Kwok Kuen W.: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 大堂副理 Danny

good, but need to improve in some area

Customer review rating 4.4/5

Nice Business - 30/08/2019 Confirmed reviews ALL

overall good. but need to improve the sanitary conditions, such as the glasses in the canteen.

Dear Mr L., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren

Excellent place to stay in Dongguan

Customer review rating 4.4/5

Ed Business - 29/08/2019 Confirmed reviews ALL

Have stayed at this hotel several times during the last 2 years and he service is excellent. The facilities are always clean, the personnel are polite and helpful.

Dear Edward Duane W., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good - as expected

Customer review rating 4.4/5

Anonymous Business - 20/08/2019 Confirmed reviews ALL

Team, room and overall service was as expected

Dear Alan John W., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

Great Hotel welcoming business travelers

Customer review rating 4.4/5

Srekumar B. P. N. C. Business - 05/08/2019 Confirmed reviews ALL

Smiling and friendly people eager to help. If you have little language problem just use WeChat and it will be resolved instantly. Aaron is the greatest asset of this hotel in from office - efficient - well in spoken English, friendly - always helpful with a smiling face. As soon as you enter the room you will feel Wendy's welcoming arrangement (Only if you are a frequent traveler) - wonderful and helpful. If you want room service call Louis to take your order - speaks English as well as York. If you are eating at Urban Restaurant of the hotel - for communication always ask for Stella. Another name at Restaurant to mention is Howard.

Dear Srekumar Bandyopadhyay, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your affirmation of the service to our colleagues Aaron,Wendy,Louis,York,Stella and Howard, we will convey your praise and suggestions.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant manager Jueren Zhang

Overall good, internet sucks

Customer review rating 4.4/5

Glenn A. Business - 29/07/2019 Confirmed reviews ALL

The hotel was nice and welcoming, the restaurant for dinner and breakfast was good, the room was very nice, just very poor internet.

Dear Glenn Steven A., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as you mentioned. We will strive to continuously improve the internet issued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Alan Wu

Good as always

Customer review rating 4.4/5

Janero Business - 26/07/2019 Confirmed reviews ALL

Keep going

Dear Jin Ning Zhao We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dongguan