Pullman Dongguan Changan Hotel

Customer review rating 4.4/5 1,946 reviews

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Pullman Dongguan Changan
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+ 23 Services

Hotel extras

  • The Changan area's only international 5-star hotel

  • Enjoy our high-ceilinged Grand Ballroom (1,700 sq.m)

  • Only 1 minute from Changan metro and 20 minutes drive from Shenzhen airport.

  • Located in Binhaiwan New District of Changan Town. Convenience for business trip.

  • 24-hour fitness service, hanging gardens, and outdoor pool.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SHENZHEN BAOANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • TennisPaying
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Dongguan Changan

NO.38 Jinghai Zhong Road,Shatou
District,Changan Town,
523862 dongguan
china

Tel: +8676981668888

Fax: (+86)769/81666888

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHENZHEN BAOAN At 30km / 18.64 miles - Shuttle paying

  • By car

    GUANGSHEN HIGHWAY At 5km / 3 miles

GPS :22.778017, 113.765386

Our accommodation(s)

The 259 spacious guest rooms offer 4 room types options. All guest rooms feature panoramic floor to ceiling windows with ample natural light. High speed Internet access and WIFI are available in all rooms.

Superior Room with 1 king bed

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 1 king bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

URBAN SPOON ALL DAY DINING

Type of cuisine: International

All-day dinning with European-style and all kinds of delicacies A La Carte menus on International cuisine, premium-selection of various wines

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BANQUETING HOUSE CHINESE REST.

Type of cuisine: Regional

Total 550 seats which including 38 private rooms, brought to you by the famous master chef with experienced Cantonese cooking.

Lunch

09:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAKE MOTO JAPANESE RESTAURANT

Type of cuisine: Japanese

Take Moto is born with the essence of the authentic Japanese traditional cuisine and incorporating a certain Mediterranean touch in order to obtain satisfying food pairing restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AT8-LOBBY BAR

Non contractual photo

This American styled bar serves various fine beverages and comes complete with a 'live' band.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Azure Bar

Non contractual photo

White Wine, Red Wine, Beer, Cocktail, Whiskey etc.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,700

  • Maximum capacity: 1200 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Pullman Dongguan Changan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,946 reviews

tripadvisor

TripAdvisor Rating 5.0/5

676 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay, quiet

Customer review rating 5.0/5

Philip Business - 25/04/2021 Confirmed reviews ALL

staff at reception and restaurant are really nice to me:-)

Dear Yu C., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good service, well located

Customer review rating 4.5/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

Good service, well located

尊敬的 Julien D.: 感谢惠赐有关下榻 Pullman Dongguan Changan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 大堂经理 Tom

Good Stay

Customer review rating 4.5/5

Z. K. Business - 22/03/2021 Confirmed reviews ALL

The room is quiet.

Dear Kun Ming Z., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Anonymous Solo - 04/01/2021 Confirmed reviews ALL

nice

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Room too warm

Customer review rating 3.5/5

George L. Business - 22/12/2019 Confirmed reviews ALL

Room temp too warm. Can’t have good sleep. Temp cannot control. No point complaining as i have complained previously but still same

Dear Kwee Ang L., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Clean and nice people

Customer review rating 4.0/5

Andy Business - 19/12/2019 Confirmed reviews ALL

Very helpful staff, that could speak English. the food was very good.

Dear Andrew Philip B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfy but room to be improved

Customer review rating 3.5/5

Michael Business - 16/12/2019 Confirmed reviews ALL

The hotel room temperature is much colder inside than the hallway, there's no heater for the air conditioner system. But the front desk was able to provide a small heater....barely able provide some heat with 1 meter around it.

尊敬的 Jen Wei C.: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 前台大副Danny 谨启

Very good hotel

Customer review rating 4.5/5

Silvano Business - 14/12/2019 Confirmed reviews ALL

Very warm hotel. The room was clean and un-noised . The bed very confortable and breakfast good

Dear Silvano B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good business hotel

Customer review rating 5.0/5

Steve Business - 28/11/2019 Confirmed reviews ALL

Everything went well.

Dear Steven Bruce L., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

The Best Hotel for Business Travellers in Changan, Dongguan

Customer review rating 5.0/5

Srekumar B. P. N. C. Business - 21/11/2019 Confirmed reviews ALL

As always - being a regular guest everything from Checking in to check out with personal preference goes smoothly. Wit happy and ready to help staff it is a great pleasure to come back to Pullman Hotel. I look forward to my stay. Wendy, Manager of housekeeping is extremely helpful and the room will be equipped with all special items I require for my stay without asking for it. The welcome flower arrangement is heartful - feels like welcomed in your family. I would further recommend following people: Louis at Urban spoon, Howard, Watsonz and off course David - manager of the food area is extremely mindful to ensure my preference is met. Also Andy at AT8 was pleasant to talk to. I highly recommend Aaron - assistant manager front office - great in spoken English - extremely efficient in dealing with reservation - and he is one of the reason I book directly with the hotel - to ensure I get the best service and price.

Dear Srekumar Bandyopadhyay, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team,Thank you for the praise of our employees Louis, Howard, Watsonz, David, Andy and Aaron, we will tell them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

Modern Hotel with good rooms

Customer review rating 4.5/5

Ozking Business - 11/11/2019 Confirmed reviews ALL

Overall, it was a nice stay. The hotel is fairly new, clean and morden. There are a couple of issues I had - 1. The WIFI speed is very bad - if you intend to rely on this - you are going to be in trouble. I had to use my phone as the hot spot at times. 2. Cleaner mistakenly add a Evian Water bottle to my room charge when I had never touched it. The soon to be launched railway line linking Shenzhen and Guangzhou airports is right next to the hotel, so I guess this will make this hotel a nice choice for those who come from the airports. The surrounding is kind of low end, but nevertheless this possibly makes the hotel a little cheaper than other 5 star hotels.

Dear Garrison Wei H., Thank you very much for your candid review of your recent stay at our hotel . We are delighted to know that you found our hotel is fairly new, clean and modern. I have taken note of your mention our WIFI speed is very bad, Cleaner mistakenly add a Evian Water bottle to your room and assure you that I have shared this with the our management team. We appreciate your valuable feedback as they help us continue to strive to upkeep our services. We will planning to updating the WIFI issues and refresh training to cleaner. I look forward to personally welcoming you back to our hotel. Sincerely, Aaron Ma Director of Rooms

Very good

Customer review rating 4.5/5

Petri Business - 31/10/2019 Confirmed reviews ALL

Otherwise very good. Just at dinner the sirloin steak was somehow not good.

Dear Mr.Petri Anttoni S., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang
Customer review rating 2.5/5

Orlino A. Business - 19/10/2019 Confirmed reviews ALL

Too noisy. You can hear the car horns inside the room on a regular basis.

Dear Orlino A., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.0/5

K.w.y. Business - 17/10/2019 Confirmed reviews ALL

Barely meet the expectation of staying in Pullman.

Dear Kien Way Y., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely,

ok except breakfast

Customer review rating 4.0/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

reception, room are ok. Breakfast service needs improvement definitely

Dear Zu Guo L., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Enjoy the stay

Customer review rating 4.5/5

Xavier R. Business - 01/10/2019 Confirmed reviews ALL

Nicely welcomed

Dear Xavier R., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager Jueren Zhang

Bath room area need to improve

TripAdvisor rating 3.0/5

Hong P Business - 04/03/2019 TripAdvisor review

First, I'll said that the hotel room is spacious, but the bath room area need to improve and no replenish of toiletries for 1st & 2nd & 3rd nights, I'm called housekeeping to feedback on 2nd night, they said will replenish everyday. But 3rd night still "No". Feedback to front desk staff, they said will look into this case, but till check out, no people get back to me what happen. For bath room area, I'm stay for 4 nights, 1st night I tot that I'd turned on the water pressure too high that water leak out from the bath area and wet the bath room and no drainage for water to flow, then I need to use toilet paper to wipe it. 2nd night, I tried to turn the water pressure lower , water still leak out, no choice wipe the floor again. 3rd & 4th night still the same, release that the door unable to close it tide that caused the water leakage out. Hopefully, maintenance staff can look into this case.

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. We will pay much attention on the problems of replenish of toiletries and cleaning in bathroom.And will try to improve it soon. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much pleasant than the previous one. Sincerely, Vivian Qi Assistant Front Office Manager

Home away from home

TripAdvisor rating 5.0/5

srekumarb2018 Business - 03/01/2019 TripAdvisor review

Great Hotel for business traveler also. You have two great friendly, knowledgably, extremely helpful people at front desk with warm smiles - Vivian and Aaron. When you come to your room you see great welcoming flowers & treats for frequent guest - I am lucky to be one of them prepared by all specially Wendy - in charge of hose keeping with great support team consists of Lisa and Xu Yu Ping. Then you move to Urban Spoon food area with helpful people who remember your likings like Howard and York as well as the Chef. For a drink when you go to Lobby bar you will get efficient help with smile from Cindy. All has been possible for the mentor and the GM Richard Rennie - who has hand picked and trained how to best serve the guest. Thank you Pullman staff.

Dear Mr. Kumar, Really appreciate your warmly comment and high score!Hotel is the home away from home,we strive to providing comfortable environment for guest!And we are so glad to receive your positive feedback!Our team will be encouraged by your feedback for sure.Looking forward to seeing you back soon! Best Regards Vivian Qi Assistant Front Office Manager

Good hotel

TripAdvisor rating 4.0/5

linlinglan Business - 02/07/2018 TripAdvisor review

I’m a frequent business traveler. This is my 2nd time staying at Pullman Dongguan Changan. Overall, the hotel is good. However, hotel front desk was short staffed. Check out line instruction was not clear. People cut in and formed a 2nd line but 2 front desk staff was too busy to pay attention on who arrived first. Definitely need hotel management team to spend more time on the ground to understand customer needs and provide better customer experience.

Dear linlinglan, Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Qi Assistant Front Office Manager

Home away from home

TripAdvisor rating 5.0/5

srekumarb2018 Business - 30/01/2018 TripAdvisor review

The professional and detail oriented staff will give you the feelings of your home - being away from your own home. Smart quick thinking of Vivian Qi impressed me. Aaron Ma organized and made sure everything is taken care of what I need. They always go beyond your needs. A positive change with engaged staff - more international oriented by speaking English - was a great accomplishment by Renee Richard the GM - my putting the right people in right places. Great service from the Restaurant people like Chef Davis Xia. Once they knew what I like I did not need to tell them twice. Great place if your in business or with your family at leisure. I will highly recommend it. Srekumar Bandyopadhyay- President Nexthermal Corporation - Michigan - USA

Dear Mr. Bandyopadhyay, Thank you very much for taking time to post such a glowing review of our hotel and we are delighted that you were satisfied with your stay with us. I will share with the team and we will continue to work hard every day to earn your and every other guests trust in staying at our hotel. We look forward to welcoming you back and if we can be of service to you in the future please do not hesitate to ask. Sincerely, Richard Rennie, General Manager

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