Pullman Dongguan Changan

Pullman Dongguan Changan

Customer review rating (ALL Rating) 4.7/5 320 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The Changan area's only international 5-star hotel

  • Enjoy our high-ceilinged Grand Ballroom (1,700 sq.m)

  • Only 1 minute from Changan metro and 20 minutes drive from Shenzhen airport.

  • Located in Binhaiwan New District of Changan Town. Convenience for business trip.

  • 24-hour fitness service, hanging gardens, and outdoor pool.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Dongguan Changan

NO.38 Jinghai Zhong Road,Shatou, District,Changan Town,
523862 DONGGUAN
China

  • By plane

    SHENZHEN BAOAN At 30km / 18.64 miles - Shuttle paying

  • By car

    GUANGSHEN HIGHWAY At 5km / 3 miles

GPS:22.778017, 113.765386

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The 259 spacious guest rooms offer 4 room types options. All guest rooms feature panoramic floor to ceiling windows with ample natural light. High speed Internet access and WIFI are available in all rooms.

Our guest reviews

Our guest reviews for
Pullman Dongguan Changan

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  320 reviews

TripAdvisor Rating  5.0/5  824 reviews

Certificate of excellence 2022

Great stay here

Customer review rating 5.0/5

Brethie Business - Confirmed reviews ALL

Came here for business,fast check in and warm-hearted service,updated to suite for free,good view of room.Zed’s English is not bad,see you .

Dear L. Qin L., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

normal

Customer review rating 2.0/5

Quin K. Business - Confirmed reviews ALL

1、damp smell in the room 2、annoying noise of cleaning from corridor and other room every morning 3、old decoration and equipment,especially the hair dryer,the twisted wire so difficult to use 4、too many fast food in breakfast,even flying insects around fruits!

Dear Mr.G., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The location of Hotel is very convenient due to it is just beside railway. it only takes 10 mins from Shenzhen airport to here.

Customer review rating 5.0/5

Shawn Y. 杨. Business - Confirmed reviews ALL

The Hotel staff is very friendly, they provide very good service to the guests. Not only in check in counter but also in in restaurant. I always try to stay in one or two nights in this Hotel when I travel to Donguang or Shenzhen area.

Dear Shu Heng Y., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Normal

Customer review rating 3.5/5

Zhen W. Business - Confirmed reviews ALL

Normal business stay in dongguang changan

Dear Zhen W., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Can't call it a five-star level hotel

Customer review rating 3.0/5

Velonica H. Business - Confirmed reviews ALL

Too few options for breakfast and coffee bar. The room decor and settings are too old. Poor gym facilities (especially can't not understand why would a five-star hotel running swimming course for public that everyday the swimming pool is full of noisy children who are not hotel guests at all).

Dear Xiao Wei H., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not recommended

Customer review rating 2.5/5

Jiayi D. Business - Confirmed reviews ALL

the room had some small problems, although we reported the problem and the staff had come to fix, but the problem was still not solved till the day we left. My friend and I were attacked by a drunk man of next table when we were drinking in the hotel bar, but the staff didn't do effective actions to stop the drunk man, and he threw a glass towards me for the second time. We called the police, and neither the manager nor the staff offered to help during the investigation.

Dear D., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just so so

Customer review rating 3.0/5

Ivan W. Business - Confirmed reviews ALL

Just so so

尊敬的汪先生: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

good stay, quiet

Customer review rating 5.0/5

Philip Business - Confirmed reviews ALL

staff at reception and restaurant are really nice to me:-)

Dear Yu C., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good service, well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good service, well located

尊敬的 Julien D.: 感谢惠赐有关下榻 Pullman Dongguan Changan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 大堂经理 Tom

Good Stay

Customer review rating 4.5/5

Z. K. Business - Confirmed reviews ALL

The room is quiet.

Dear Kun Ming Z., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

nice

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Bath room area need to improve

TripAdvisor rating 3.0/5

Hong P Business - TripAdvisor review

First, I'll said that the hotel room is spacious, but the bath room area need to improve and no replenish of toiletries for 1st & 2nd & 3rd nights, I'm called housekeeping to feedback on 2nd night, they said will replenish everyday. But 3rd night still "No". Feedback to front desk staff, they said will look into this case, but till check out, no people get back to me what happen. For bath room area, I'm stay for 4 nights, 1st night I tot that I'd turned on the water pressure too high that water leak out from the bath area and wet the bath room and no drainage for water to flow, then I need to use toilet paper to wipe it. 2nd night, I tried to turn the water pressure lower , water still leak out, no choice wipe the floor again. 3rd & 4th night still the same, release that the door unable to close it tide that caused the water leakage out. Hopefully, maintenance staff can look into this case.

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. We will pay much attention on the problems of replenish of toiletries and cleaning in bathroom.And will try to improve it soon. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much pleasant than the previous one. Sincerely, Vivian Qi Assistant Front Office Manager

Home away from home

TripAdvisor rating 5.0/5

srekumarb2018 Business - TripAdvisor review

Great Hotel for business traveler also. You have two great friendly, knowledgably, extremely helpful people at front desk with warm smiles - Vivian and Aaron. When you come to your room you see great welcoming flowers & treats for frequent guest - I am lucky to be one of them prepared by all specially Wendy - in charge of hose keeping with great support team consists of Lisa and Xu Yu Ping. Then you move to Urban Spoon food area with helpful people who remember your likings like Howard and York as well as the Chef. For a drink when you go to Lobby bar you will get efficient help with smile from Cindy. All has been possible for the mentor and the GM Richard Rennie - who has hand picked and trained how to best serve the guest. Thank you Pullman staff.

Dear Mr. Kumar, Really appreciate your warmly comment and high score!Hotel is the home away from home,we strive to providing comfortable environment for guest!And we are so glad to receive your positive feedback!Our team will be encouraged by your feedback for sure.Looking forward to seeing you back soon! Best Regards Vivian Qi Assistant Front Office Manager

Good hotel

TripAdvisor rating 4.0/5

linlinglan Business - TripAdvisor review

I’m a frequent business traveler. This is my 2nd time staying at Pullman Dongguan Changan. Overall, the hotel is good. However, hotel front desk was short staffed. Check out line instruction was not clear. People cut in and formed a 2nd line but 2 front desk staff was too busy to pay attention on who arrived first. Definitely need hotel management team to spend more time on the ground to understand customer needs and provide better customer experience.

Dear linlinglan, Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Qi Assistant Front Office Manager

Home away from home

TripAdvisor rating 5.0/5

srekumarb2018 Business - TripAdvisor review

The professional and detail oriented staff will give you the feelings of your home - being away from your own home. Smart quick thinking of Vivian Qi impressed me. Aaron Ma organized and made sure everything is taken care of what I need. They always go beyond your needs. A positive change with engaged staff - more international oriented by speaking English - was a great accomplishment by Renee Richard the GM - my putting the right people in right places. Great service from the Restaurant people like Chef Davis Xia. Once they knew what I like I did not need to tell them twice. Great place if your in business or with your family at leisure. I will highly recommend it. Srekumar Bandyopadhyay- President Nexthermal Corporation - Michigan - USA

Dear Mr. Bandyopadhyay, Thank you very much for taking time to post such a glowing review of our hotel and we are delighted that you were satisfied with your stay with us. I will share with the team and we will continue to work hard every day to earn your and every other guests trust in staying at our hotel. We look forward to welcoming you back and if we can be of service to you in the future please do not hesitate to ask. Sincerely, Richard Rennie, General Manager

A great stay at Pullman Dongguan

TripAdvisor rating 5.0/5

jhardin323 Business - TripAdvisor review

I had a great stay at Pullman Dongguan 1/17/18 - 1/19/18. I had a luxury King Room that was fantastic. I hope I always ge the same room. The gym and food were perfect and all of the staff were nice. I had a 2 hour massage at the spa from DongDong and it was the best. I really enjoyed my stay and look forward to returning. Thank you! JH

We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Lower service but

TripAdvisor rating 5.0/5

Wyatt C Business - TripAdvisor review

Most of staffs were been changed to new. They seems not well trained before they on duty. Event the manager of front desk ~ New and do not how to help checkin things, do not listen to customers. Concererge~ same problem, no one is wwilling to help even open the huge door also with no passion. But David is as usual, help everyone no matter if new or old customers. Queenie and Rebecca, they are also doing great with efficiency. The three staffs, David, Quennie, Rebecca are no doubt to be good. Hope we could meet them everytime when we arrived. :) Anyway, keep improving as you could.

尊敬的客人: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Ma Ma Fu Fu

TripAdvisor rating 2.0/5

Juan T Business - TripAdvisor review

Forgot the Welcome Drink to begin with. Does not feel that Welcoming if you have to ask for the Welcome Drink (which I avoided doing). Room smelled musty. Unfortunately I needed to extend my stay. Booked another two nights online via AccorPlus web site. When I informed the reception, one "Jay", of my extention and provided the AccorPlus confirmation number he told me my booking number was incorrect as their booking numbers are "six digits". Some Manager then came out and straightened Jay out. When I asked Jay why did he initially advise my booking number was incorrect he told it was non of my concern. "Middle Kingdom" New Rich Ignorant Arrogance !

尊敬的客人: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Nice for business

TripAdvisor rating 5.0/5

Wyatt C Business - TripAdvisor review

It is the first time that I felt so confortable stay in this hotel. every staff were eager to helo on everything. even the concerge, front desk, room service, restaurant. they changes most staff this time. But tnot the staffs in the breakfast restaurant, they seems to be lazy and not friendly especially the omlate, egg stand.....

Dear Wyatt C,We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan.And We hope that you had a safe and pleasant home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And about the performance in the restaurant ,I will feedback to them to take action.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

++ AAAAA ++ (WOW)

TripAdvisor rating 5.0/5

Kiwiwithwings888 Business - TripAdvisor review

Quite remarkable. Astounding accommodations, restaurants and food, concierge and hotel services. Internet connections that worked simply and in an instant. All at a very affordable price. Likened to a castle, an oasis, and secure zone in the middle of the mayhem of a Chinese city. Yes - remarkable.. And the Accor Card honored to full value.

Dear Kiwiwithwings888, First of all, let me thank you for taking the time to give us feedback about your recent stay on TripAdvisor. Your invaluable comments are very important to us as they allow us to maintain the high standard of quality , service and comfortable for Pullman Chang'an Hotel is renowned Reviewing your feedback we noticed that you have enjoyed hotel service ,at the same time thank you for your recommendation and the loyalty to Accor Group. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Zhu Front Office Manager

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