Novotel Brisbane Airport 4.5 stars

Customer review rating (ALL Rating) 4.5/5 261 reviews

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6-8 The Circuit, Brisbane Airport, Queensland, 4008 BRISBANE, Australia

Description

Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Our accommodation(s)

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Hotel location

Novotel Brisbane Airport

6-8 The Circuit, Brisbane Airport, Queensland
4008 BRISBANE
Australia

GPS:-27.414713, 153.082886

Telephone
Fax +61 7 3175 3199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CATALINA RESTAURANT

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  261 reviews

TripAdvisor Rating  4.0/5  2,572 reviews

Amazing

TripAdvisor rating 5.0/5

Darren B TripAdvisor review

As I come here regarly working for Rex airlines I appreciate all your staff from checking with the Amazing Ladies TJ Sarah and others and also Ben from the restaurant who helps me microwave my food when need he is great guy and has no issues in helping out I appreciate that as its hard when travelling alot and we all just want to relax and eat food in.our rooms . Thank you for everything as ill be here again in 2 week . The reception staff are top notch and really look after us and help out alot as I always request memory form.pillow and its always here when ordering it. So God bless and thank you all. Darren Batten

Dear 340darrenb, Greetings from the Novotel Brisbane Airport. It is an absolute pleasure to read of your recent experience staying with us. I am pleased that our team were welcoming and hospitable and that you had the opportunity to enjoy your room and relax. I will certainly share your comments with our team as i am sure it will serve as encouregement fro the future. We greatly look forward to the opportunity to welcome you back in two weeks. Kind regard, Brett Hutson General Manager

Great Location

Customer review rating 5.0/5

Jasmine K. Families - Confirmed reviews ALL

Used the Novotel to stay after arriving back in at 11.50pm from an International flight. Location is great, staff (at 1.20am by the time we got there) were great. Room Service was quick and yummy for that early and the Room - Family with 2 beds - was huge!! Great breakfast and again perfect location across from DFO to do some shopping before leaving. This is my 4th stay at Novotel Brisbane airport and I wouldn't hesitate in recommending it.

Dear Jasmine K., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's delightful to hear that our team provided a warm welcome and ensured your stay was comfortable. Your positive comments about the dining experience and the late-night arrival reception are greatly appreciated. Your feedback is valuable to us, and as previously mentioned we will make sure to share your kind words with the team throughout the hotel. We apologize for the inconvenience you experienced with the Wi-Fi, and we will strive to rectify this issue for your next visit. We appreciate your feedback and look forward to the opportunity to welcome you back soon. Kind Regards, Alexandra Sales Coordinator.

Great Location

TripAdvisor rating 4.0/5

Jaz411 TripAdvisor review

Used the Novotel to stay after arriving back in at 11.50pm from an International flight. Location is great, staff (at 1.20am by the time we got there) were great. Room Service was quick and yummy for that early and the Room - Family with 2 beds - was huge!! Great breakfast and again perfect location across from DFO to do some shopping before leaving. This is my 4th stay at Novotel Brisbane airport and I wouldn't hesitate in recommending it. The only issue was that I couldn't connect to Netflix - it just kept searching for the Wifi (not a big deal at 1.30am but annoying when the kids just wanted to watch something and have a meal).

Dear Jaz411, Thank you for taking the time to share your feedback on your recent stay at Novotel Brisbane Airport. It's delightful to hear that our team provided a warm welcome and ensured your stay was comfortable. Your positive comments about the dining experience and the late-night arrival reception are greatly appreciated. Your feedback is valuable to us, and I will make sure to share your kind words with the team throughout the hotel. I apologize for the inconvenience you experienced with the Wi-Fi, and we will strive to rectify this issue for your next visit. We appreciate your feedback and look forward to the opportunity to welcome you back soon. Kind regards, Brett Hutson General Manager

No hot water

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

It seemed known to hotel staff that there was an issue with the hot water system and that it would not cope when the hotel was full. We were compensated with a complimentary breakfast, but really one of the core functions of a hotel is to provide a working hot water system. The fact that there was no hot water available all evening was very disappointing.

Dear Kathryn F., Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alexandra. Sales Coordinator.

A quick business trip

TripAdvisor rating 5.0/5

Bill M Business - TripAdvisor review

Nearly faultless business trip. The hotel even reserved a powered parking site so I could recharge the Audi Q5eTSI PHEV battery.

Dear Bill M, It is a pleasure to read of your recent experience at the Novotel Brisbane Airport. Your satisfaction matching your expectations is truly delightful. I am thrilled that we could meet your specific requirements, especially concerning recharging your car. Thank you again for taking the time to review our hotel and we look forward to welcoming you back in the future. Kind regards, Brett Hudson General Manager

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Other web-users rate our hotel

  • 1,086 reviews 9.2/10 Location
  • 867 reviews 7.9/10 Room
  • 1,017 reviews 8.6/10 Service
  • 12 reviews 5.3/10 WiFi
  • 423 reviews 7.2/10 Food
  • 366 reviews 8.6/10 Cleanliness
  • 277 reviews 4.4/10 Value
  • 192 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.