Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.1/5 897 reviews

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ALLSAFE approved hotel

Hotel extras

  • Within Platinum Mall, close to Central World, Siam Paragon, BTS Chidlom, Siam train stations

  • Rooftop bar and infinity pool with city views

  • International cuisine availble

  • 5 flexible meeting spaces for casual/business purposes.

  • Free WIFI & spacious working and meeting spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi

GPS:13.749701, 100.54007

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The Square @ Novotel Bangkok Platinum Pratunam offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites "A la carte" menu, All Day Dining and Family Sunday Brunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  897 reviews

TripAdvisor Rating  4.5/5  6,090 reviews

Certificate of excellence 2023

Overall very welcoming staff

TripAdvisor rating 5.0/5

Scenic48718637686 TripAdvisor review

Was treated with a welcoming smile the moment I walked through the door. Staff were brilliant. Even the housekeeper, Aoe, was very helpful and friendly. Excellent service great location. Will stay again.

Lovely stay and easy access to platinum pratunam big C and Central world

TripAdvisor rating 5.0/5

AndrewSantoso Families - TripAdvisor review

This hotel is very strategic for those of you who spend the day shopping at Platinum Mall or Pratunam Market because when you are tired or it rains you can go straight back to the hotel. Just go downstairs and you can find street food, Starbucks, Seven Eleven, McDonald's, even dessert after you. To get to the lobby we need access using the elevator. Unfortunately that day there was a private party so the swimming pool could not be used. Given 3 welcome drink vouchers and explained that there is afternoon tea from 13.00-15.00 and cocktails and canapes from 17.00-19.00. To access the platinum mall, you can use the escalator next to the restaurant The rooms are well maintained. The interior is typical Novotel, especially in the bedhead section. There are work tables and chairs, as well as armchairs. There are 4 pillows, 2 regular pillows, 2 pillows which are quite strange because they have bends. The 2x2m bed is comfortable to sleep on. Two free bottles of mineral water are provided every day with Dilmah brand tea and coffee sachets. The Wifi speed is quite fast and the TV is large and the TV service is very clear. In the room there is an iron and bathrobe. Very complete for a 4 star hotel. Room view towards Big C and central world. We rested for a while because we were tired of moving hotels. Someone knocked and apparently delivered a welcome letter and a snack platter containing cherries, strawberries, pudding jars and apple cake. The bathroom is equipped with a shower sink and closet. For amenities, use a deep nature brand dispenser with fresh ocean citrus aroma. Amenities in the room are not provided with toothbrushes but we can request them. Towels are provided: 2 body towels, 2 hand towels, 2 face towels For platinum member benefits I got a free welcome drink, free late check-out 2 PM, free afternoon tea and cocktail hours in the lounge. Hotel facilities include a Mini Kids Club, swimming pool, gym which of course people rarely use because people usually choose this hotel because it is close to Platinum Mall and Pratunam so choose the route For breakfast, the variant is considered excellent for the Novotel class, but for taste it's just standard. Variants include: 1. Bread, muffins, pastries, donuts, cereal, jam, milk 2. Juice (orange, guava, apple, pineapple), infused water 3. Waffle, salad bar, cold cut, cheese, fruit 4. Porridge, dimsum, noodle station, fried rice, satay, fried noodles, chicken, vegetables 5. Beans, corn, potatoes, bacon, egg station, ham, sausage, eggs benedict 6. Yogurt, rosella juice, chrysantenum, lemon grass juice, watermelon juice, coffee tea 7. Indian food hala station Pita Bread, Greek salad, chickpea salad, potato curry, shakshuka, idli, allo bhaji, samber

Great view from our room and executive lounge

Customer review rating 4.5/5

Ayu S. Couples - Confirmed reviews ALL

A wonderful stay in Novotel Bangkok . All staff very friendly and helpfull. Amazing breakfast with international, asian, arabian cuisine. Walking distance to night market food street. Souvenir shop just go down through the elevator same building in Platinum.

Dear Mrs. Diah Ayu A., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Alin U. Guest Experience Manager

Awesome family room!

TripAdvisor rating 5.0/5

island085 TripAdvisor review

Awesome family room! We stayed at the Novotel platinum as a family of 5 and booked the family room with one king bed and a bunk bed. Our kids were so excited to see the bunk bed made up with soft toys and character sheets! They also included little packs with kid amenities. Location was great, above the Platinum Mall, Mcdonalds and Starbucks underneath, easily accessible to the walk way to BTS, although consider it a long walk when with kids. Breakfast was an amazing spread, with a view and catered well for kids. Very reasonably priced too! Kids ate free! Pool was chilled and relaxed, we loved the view from the infinity pool and lastly the staff are exceptional and super friendly! We wished we stayed longer than 2 days!

Dear island085, Thank you for taking the time to share your experience with us. We are so glad to hear that you had a wonderful stay with us here at the Novotel Platinum Pratunam. We are delighted to hear that your family of five loved the family room and our kid amenities, as well as enjoying the breakfast spread with a view and the amazing staff. We take pride in providing guests with great customer service and are pleased that you thought highly of our team members. Our location is indeed ideal for those looking to explore Bangkok; it is also great to know that you found our pool relaxing and enjoyed the infinity pool view. We appreciate your kind words and thank you for choosing Novotel Platinum Pratunam for your stay in Bangkok. Regards, Pranravich L Rooms Division Manager

Well located

Customer review rating 4.0/5

Janicia Families - Confirmed reviews ALL

Location is good, room is clean and comfortable.

Dear Mrs. Wan Shu L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Alin U. Guest Experience Manager

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