Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 343 reviews

Novotel Bangkok Platinum Pratunam - Image 1
Novotel Bangkok Platinum Pratunam - Image 2
Novotel Bangkok Platinum Pratunam - Image 3
Novotel Bangkok Platinum Pratunam - Image 4

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  343 reviews

TripAdvisor Rating  4.6/5  6,660 reviews

Customer review rating 5.0/5

Andri K. H. Families - Confirmed reviews ALL

Near Big C

Customer review rating 4.0/5

Rajib D. Families - Confirmed reviews ALL

We had a wonderful stay at Novotel Bangkok Platinum Pratunam during our recent trip, which coincided with our 10th wedding anniversary. As a Gold member, we were delighted to receive an upgrade to a Superior Room — a thoughtful gesture that made our celebration even more special. Although late check-out is a perk of the Gold membership and we were initially assured of it, we unfortunately could not receive the extended timing and were later informed that check-out would be at 2 PM. While this was slightly disappointing, we understand that peak season often brings high occupancy and operational challenges. The breakfast spread was beautiful, offering a wide variety of options to suit different tastes. The hotel’s direct access to Platinum Mall and its proximity to major shopping areas make it an absolute haven for shoppers — truly a “shop till you drop, rest, and repeat” experience! As a family-friendly hotel, we did feel that the kids’ play area fell a bit short of expectations. However, this was a small hiccup in an otherwise excellent stay. Overall, we experienced great service and warm hospitality. Despite a minor inconvenience here and there, our visit was memorable, comfortable, and perfectly located for anyone looking to indulge in Bangkok’s vibrant shopping scene. ⭐ A lovely stay overall, and we would gladly return.

Dear Valued Guest, Thank you for choosing us for your 10th anniversary! We are thrilled you enjoyed the upgrade and our proximity to the Platinum Mall. We appreciate your honest feedback regarding the late check-out and the kids' area. We strive to provide the best experience for our Gold members, and your comments help us refine our services during busy periods. It’s wonderful to know that despite these minor points, you had a memorable stay. We can’t wait to welcome you back for another round of "rest and repeat! With best regards, Siriporn Pa. Rooms Division Manager

Customer review rating 5.0/5

Zhongwei L. Couples - Confirmed reviews ALL

Everything went smoothly during check in and check out

Dear Valued Guest, Thank you for the perfect 10/10! We are so pleased to hear that you enjoyed our prime location and found the beds comfortable. We strive to make arrival and departure as seamless as possible, so it's great to know our team hit the mark. We look forward to seeing you again! With best regards, Siriporn Pa. Rooms Division Manager

Customer review rating 4.5/5

Miguel R. S. J. Friends - Confirmed reviews ALL

Great location even greater staff. Everyone was attentive to my needs and went out of their way to make my stay comfortable.

Dear Valued Guest, Thank you for your feedback. Providing attentive, personalized service is our top priority, and we are thrilled our team hit the mark during your stay. We are glad you enjoyed our location and look forward to your next visit! With best regards, Siriporn Pa. Rooms Division Manager

Super friendly and helpful staff!

TripAdvisor rating 5.0/5

Tour25033017932 TripAdvisor review

I arrived very tired and had this very warm welcome at reception with staff members Pierre, Nina and Dream. They are very professional and helpful! I felt immediately at home! Thanks a million for the upgrade I surprisingly got!

Dear Valued Guest, Thank you very much for your wonderful review! We are so happy to hear that Pierre, Nina, and Dream provided such a warm and professional welcome after your long journey. Knowing that you felt immediately at home is the highest compliment we can receive. We will be sure to share your kind words with them—it will truly make their day! We are also delighted that the surprise upgrade added a special touch to your stay. We can’t wait to welcome you back to your "home away from home" very soon! With best regards, Siriporn Pa. Rooms Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,154 reviews 9.7/10 Location
  • 1,403 reviews 7.7/10 Room
  • 2,753 reviews 9.2/10 Service
  • 24 reviews 7.9/10 WiFi
  • 616 reviews 8.2/10 Cleanliness
  • 590 reviews 8.7/10 Breakfast
  • 389 reviews 8.1/10 Vibe
  • 373 reviews 6.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok