Novotel Bangkok Platinum Pratunam 4 stars

Customer review rating (ALL Rating) 4.5/5 400 reviews

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220 Petchaburi Road, Ratchathewi, 10400 BANGKOK, Thailand

Description

Hotel extras

  • Connecting to Platinum Shopping Mall with 3 mins walk to Centralworld, Big C and BTS sky train

  • Rooftop bar and infinity pool with city views, serving Mediterranean dishes and cocktails

  • International Breakfast Buffet with Thai, Japanese, Indian, Mediterranean and Western options

  • 5 flexible newly renovated meeting spaces with high resolution 8-metre LED screen

  • Kid's corner available with nearby family attraction such as Siam Ocean World.

Our accommodation(s)

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Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road, Ratchathewi
10400 BANGKOK
Thailand

GPS:13.749701, 100.54007

Telephone
Fax +66 2 160 7200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  400 reviews

TripAdvisor Rating  4.6/5  6,599 reviews

โรงแรมสะอาดและสะดวกสบายพนักบริการรวดเร็วทันใจ

TripAdvisor rating 5.0/5

Sulawan N TripAdvisor review

Noy Patcharee is a polite🥰🥰🥰🥰🥰🥰, good service and lovely employee. She cleans very well. All services provided by the hotel and the staff are very good. Beautiful view, very clean pool water. Room nr 1501 ☺️☺️ ขอบคุณมากค่ะกับบริการ

Fantastic hotell, good pool, near shopping , helpful staff

TripAdvisor rating 5.0/5

roart2017 Couples - TripAdvisor review

Nice hotel Very nice breakfast . Fantastic swimming pool . Nice helpful staff. Very nice service from staff.Specially Noy Pacharee….She cleaned very well, very well and so serviceminded .room nummer 1501. Men aircondition var litt svak og ikke kald nok. Men det fikser de nok. Vi måtte booke en dag til her..

[Honest Review] An Excellent Family Holiday Stay Experience

TripAdvisor rating 5.0/5

astaamran TripAdvisor review

Location: Ideally situated for guests interested in shopping and culinary tourism. Room Type: (I stayed at standard room & superior room) Both room types provided ample space, high-quality bedding, large windows, bathrobes, ironing facilities, and other thoughtful amenities. Cleanliness: The rooms were impeccably clean, with full carpeting and spotless, dry bathrooms. Facilities: The swimming pool offered stunning city views and was one of the highlights of the stay. The gym was clean, cool, and comfortable. Atmosphere: The hotel provides quiet area, creating a peaceful and homely environment. It is directly connected to the mall below, offering easy and convenient access. Value: The overall cost of the stay was in line with the quality and services provided. Additionally, the breakfast menu was extensive, including a delicious Thai tea. Service: Excellent and highly satisfying service, especially for room service, luggage trolley assistance during check-in and check-out, and fulfillment of additional in-room amenity requests. Other Notes: Luggage storage was available both before check-in and after check-out. A special thank you to Ms. Jeni and Mr. Dream for making the check-out process particularly pleasant. Special Case: I had made a mistake by placing two reservations under the same name and dates—one with payment at the hotel and another with immediate payment. I would like to extend my gratitude to the hotel’s reservation team, who handled the issue smoothly via email, from start to finish. I encourage others not to hesitate to contact the hotel by email should any issues arise. I highly recommend this hotel to anyone looking to stay in the heart of Bangkok.

Dear astaamran, What an absolute delight to read your thoughtful and detailed review! We’re overjoyed that your family holiday with us was such a memorable one. From the spacious, comfortable rooms to the serene atmosphere and jaw-dropping city views from our pool, it sounds like your stay hit all the right notes. A huge thank you for recognizing our team—especially Ms. Jeena and Mr. Dream—who went above and beyond to make your check-out experience smooth and pleasant. They’ll be glowing from your kind words. And we’re so happy to know the reservation team was able to handle your booking hiccup with ease—no stress, just smiles, as always. 😊 We love helping our guests and making sure everything is seamless, so thank you for highlighting that. We truly appreciate your high recommendation and are already excited to welcome you and your family back for another perfect stay in the heart of Bangkok. Until next time, we’ll be here, ready to create more unforgettable memories! With warm regards, Pranravich L Director of Rooms

Very Friendly Reception staff

TripAdvisor rating 5.0/5

patelhetal83 Families - TripAdvisor review

Very polite and friendly service at the reception by Palmy, Toon, Bambin. Welcome with a drink and gave a room with water view which my mother wanted. Room was clean and up to date. Breakfast had huge variety or all the Thai tea and desserts and continental breakfast options. Loved the breakfast variety. Also order room service the food was good. Will definitely recommend this hotel for its breakfast options and location for the serial shoppers at platinum mall and pratunam market. Also has Big C walking distance for grocery haul when in Bangkok.

Dear patelhetal83, Thank you so much for your heartwarming feedback. We’re absolutely delighted to hear that your stay was filled with friendly service, delicious food, and a beautiful water-view room for your mother — how thoughtful of you! A special shoutout to our Reception stars Palmy, Toon, and Bambin — they’ll be thrilled to know they made your arrival experience so memorable with their warm hospitality. We're also over the moon that you enjoyed our extensive breakfast selection, from Thai tea and local desserts to continental delights — there’s nothing quite like starting the day with a full, happy heart. And yes — for all the serial shoppers, there’s no better location than ours with Platinum Mall, Pratunam Market, and Big C just steps away. We truly appreciate your recommendation and can’t wait to welcome you and your family back for another memorable stay in the heart of Bangkok. Warm regards, Pranravich L Director of Rooms Novotel Bangkok Platinum Pratunam

Disappointing and Unacceptable – Guests Come Last Here

TripAdvisor rating 2.0/5

NorthStar14085608691 TripAdvisor review

Disappointing and Unacceptable – Guests Come Last Here Well… where do I even begin? Our first impression of this “luxury” hotel was a man clipping his toenails in the lobby while the hotel staff just stood there watching, doing absolutely nothing. Completely disgusting and beyond unprofessional. We specifically booked this hotel to enjoy the rooftop pool – one of the main selling points – only to find it was closed off for a private birthday party for a 12-year-old girl. Yes, you read that right. Paying guests were denied access so the hotel could rent out the space to a private event. That is completely unacceptable. We didn’t pay to be treated like background noise while private guests take over the facilities. The hotel looks nice, and the room was actually very pleasant, and the guys who work downstairs helping guests book transport etc was SO helpful and amazing! Which makes it even more frustrating – because this could have been a great stay. But ultimately, what’s the point of booking a hotel for its amenities if you’re not allowed to use them? This was a waste of money and a major letdown..

Dear Northstar14085608691, Thank you for taking the time to share your feedback. We deeply regret that your recent experience did not meet the expectations we strive to provide to all our guests. We sincerely apologize for the incident you witnessed in the lobby, as well as the inconvenience caused by the pool being unavailable due to a private event. These are certainly not the experiences we aim to deliver, and we can understand your frustration. Your comments regarding the pool and the unfortunate situation you encountered have been taken very seriously. We will review our policies on amenity access to ensure that future guests can enjoy our facilities without disruption, and we’ll take appropriate measures to prevent similar situations from occurring again. We are, however, grateful that you appreciated the efforts of our transport assistance team and the room itself. We’ll make sure to pass along your kind words to them as they are always eager to ensure your comfort and convenience. Please accept our sincerest apologies for letting you down in this instance. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future with a more enjoyable and seamless experience. With warm regards, Pranravich L Director of Rooms

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Other web-users rate our hotel

  • 2,219 reviews 9.7/10 Location
  • 1,424 reviews 7.6/10 Room
  • 2,177 reviews 9.1/10 Service
  • 28 reviews 8.1/10 WiFi
  • 644 reviews 7.9/10 Cleanliness
  • 583 reviews 8.6/10 Breakfast
  • 427 reviews 8.8/10 Food
  • 351 reviews 8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.