Novotel Bangkok Ploenchit Sukhumvit

The hotel is in a prime location, newly built with amazing and welcoming staff. Hotel staff acknowledged my platinum membership and upgraded my room with late check out. Many thanks to Nelly, Sona, Som O, Kamal and Ponq along with all the staff that made my stay memorable

The hotel was well situated and easy to navigate the neighborhood. The staff was friendly and helpful.

We stayed at the hotel for 5 nights in Nov. On the 1st day of our stay, we spotted some small cockroaches in the room but did not take it too seriously thinking it could be a one off incident. On the 2nd day, we were informed by the hotel front desk that we need to have a change of room. We were told to vacate from our room before the check-out time on the following day and the check-in again after their check-in time later in the afternoon, subject to room availability. They did not give us a fair explanation as to why we need to go through the inconvenience until we requested to speak to the front desk supervisor. We were then told that there will be some deep cleaning due to cockroaches issue. We requested for a replacement room to be ready before we move our luggage to save us from the inconvenience of checking in and out (subject to room availability) but was unfortunately rejected. It was after much dispute, they reluctantly 'upgraded' us to the higher floor - the staff also did not forget to remind us that our benefit type remains to same as our original room type. The cockroaches issue was unpleasant, but the poor customer service we experienced was worse. Having said that, the location of the hotel is conveniently located next to the subway station.

Very good sojourn: rooms are very well set up, allowing for both relaxing and work. Breakfast is legendary.

Booked about 6 days as an all platinum. Service is great at all levels, breakfast is average but lounge is nice well maintained and quite exclusive. Location is excellent. Rooms are large by today’s standards,. Nice handwritten note for platinum members. Pool decent size and functional gym. Major drawback is internet connection which is one of the slowest ever experienced in Bangkok. Even budget hotel wifi has stronger connection. Please fix this