Novotel Tangerang Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 4,736 reviews

ALLSAFE approved hotel

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Novotel Tangerang
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+ 20 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground, pool, and rooftop garden

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining Tangcity mall with shopping, dining options

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS:-6.194012, 106.633935

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Enjoy a true dining experience 24/7 at our European and Asian-styled restaurant. There is a large choice of Asian and international specialities, à-la-minute cooking, which are served freshly to you.

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, our rooms in Novotel Tangerang is suitable for business, leisure, and staycations, making it perfect for your needs. Our Superior Rooms measure 32 m2, while our Suite Rooms are 64 m2. Both room types feature modern comforts with flat-screen tv, free WIFI, safe and fridge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600

  • Maximum capacity: 2500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

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ALL Rating 4.4/5

4,736 reviews

TripAdvisor Rating 4.5/5

1,135 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The staff very helpful n charmed, the food its tasty, the room also clean and big its

Customer review rating 4.5/5

Asima S. Families - 22/01/2022 Confirmed reviews ALL

It's good n nice to stay here.

Dear Asima s. Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Asima s.., Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

Excellent Customer Service but inadequate wi-fi speed to support internet connection with VPN.

Customer review rating 2.0/5

Debrina Solo - 21/01/2022 Confirmed reviews ALL

Customer service is excellent, and I am very impressed with that. During my quarantine period staying at the hotel, I had to use a company-provided laptop to work remotely. The connection requires downloading emails from the mail server, downloading files from file server, and connecting to database servers. All those servers are located in US since I work in US. The wi-fi at the hotel is extremely slow and inadequate to provide that kind of support. The IT support person came in to my room to try to fix it but unable to. So I was not able to work during my stay. After the quarantine ended, I continued my flight and stayed in Surabaya in Royal Tulip hotel. What a difference in the wi-fi speed. I was able to work 8 hours straight from the hotel with acceptable wi-fi speed. I am glad that I am finally able to find a hotel that allows me to perform my job remotely. Of course the wi-fi connection is not perfect but it’s acceptable.

Well located not far from Soetta Airport.

Customer review rating 4.5/5

Ainul S. Couples - 21/01/2022 Confirmed reviews ALL

Everything is very good,good service,friendly staff,good location,nothing need to complained.

Dear Ainul S., Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

Good stay

Customer review rating 3.5/5

Leona A. Solo - 21/01/2022 Confirmed reviews ALL

The room was nice, the staffs were friendly and kind. The only thing that not satisfied me was the food, the rice a little bit dry and there’s not so many side dishes variation, I even found a hair in my food but fortunately they said sorry and give me a complimentary.

great service

Customer review rating 4.5/5

Daniel R. 6. Business - 20/01/2022 Confirmed reviews ALL

did 5 day quarantine great service excellent food good size room to exercise nice view fast internet at beginning then on off

Dear Daniel, Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

It was amazing !!! Good job

Customer review rating 5.0/5

Gayatri C. Solo - 20/01/2022 Confirmed reviews ALL

It was amazing !!! The staff was so polite and sweet !! They helped me throughout the whole stay even when I made an odd request they helped me

Dear Gayatri C. Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

good stay and the finest services in the hotel from all concerned

Customer review rating 4.5/5

Nabil W. Solo - 20/01/2022 Confirmed reviews ALL

i will be happy to recommend your excellent hotel including management ,staff, services etc.

Dear Nabil W. Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Mr Nabil W., Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

Good

Customer review rating 4.5/5

George P. Business - 16/01/2022 Confirmed reviews ALL

Excellent and very helpful.

Dear George P. Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

Good stay

Customer review rating 4.0/5

Steve R. Business - 15/01/2022 Confirmed reviews ALL

Good service

Dear Mr. Steve R., Greetings from Novotel Tangerang! We are grateful and appreciated that you took the time out to leave us a review for your recent visit. Delighted to know that you are having a great experience with us. It would be nice if we could also have your memorable experiences to be shared on our another review platform on TripAdvisor in order spread your kinds word that you are happy with your recent stay by click on below link : http://bit.ly/NovotelTangerangHotelReview Mr Steve, Kindly check your email after write the review on the TripAdvisor and simply click the link to confirm that the review from you. Thank you for choosing Novotel Tangerang and We look forward to always welcome you back! Warm Regards, Windiarto General Manager

The foid made me sick

Customer review rating 2.0/5

Stuart F. Business - 15/01/2022 Confirmed reviews ALL

I became sick while there and 2 other people in my company who stayed there were also sick. You need to improve your foid

Dear STUART JAMES f., Warmest Greetings from Novotel Tangerang, Thank you for taking the time to share your recent experience at the Novotel Tangerang. I am very sorry to hear that your experience did not meet your expectations; Please allow me to express my most sincere apologies. We strive to deliver an exceptional guest experience; Therefore your constructive feedback is very important for us to learn and improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We highly appreciate your effort in sharing your concerns, and I hope that you will give us the opportunity to serve you with better service that meet your standard of excellence in the near future. Sincerely, Windiarto General Manager

Standard services

Customer review rating 4.0/5

Aris S. Business - 15/01/2022 Confirmed reviews ALL

There are no issue during stay, the food was standard...overall the service were standard

Dear Aris S. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good enough

Customer review rating 3.0/5

Hansen Solo - 14/01/2022 Confirmed reviews ALL

Pros: good size room, quiet Cons: The food wasn't good, the housekeeping needs improvement.

Dear Hansen, Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Outstanding service, recommended for business & family staycation.

Customer review rating 5.0/5

Hienissie G. M. Families - 13/01/2022 Confirmed reviews ALL

Service : all staff serve friendly smile and very helpful, that's good hospitality. Cleanliness: very clean and comfortable Food: very varied and delicious

Dear HIENISSIE G. M. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

good stay

Customer review rating 5.0/5

Irene Families - 10/01/2022 Confirmed reviews ALL

good service, good food

Dear Irene Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Well Located

Customer review rating 3.5/5

Fenty Families - 04/01/2022 Confirmed reviews ALL

good location, nice view, clean room but carpet a bit dull. thanks to the hotel as a platinum member i got a room upgrade. the lack of this hotel is on the TV which seems old-fashioned, small and the picture is not good. Also on a small parking lot. maybe it can be fixed next future

Dear Fenty Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Novotel Tangerang easy to access and good view

Customer review rating 3.5/5

R S. Solo - 03/01/2022 Confirmed reviews ALL

Service was good, food served timely and hygienically Front office staff responded as you called and coordinated to room service immediately to attend. During my stay the Front office staff do call few times asked of my comfortability. In general had good hospitality during 9 days stay.

Dear RAVICHANDRAN S. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Well located

Customer review rating 4.5/5

Lina Families - 03/01/2022 Confirmed reviews ALL

Fun with family

Dear Lina, Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

The hotel rooms are very clean and the foods menu are the Best. All staff are very friendly and very profesional.

TripAdvisor rating 5.0/5

DjohanG1 05/12/2021 TripAdvisor review

Novotel Tangerang is really the Best hotel in Tangerang. The rooms are really very clean and very spacious. We stayed in Novotel Tangerang for Quarantine staying which is can go out from our rooms, but the hotel staffs are really very helpful, they provided whatever we need during our stay. We have plenty of mineral waters. We also have welcome fruits and variety snack to be enjoy during the day. And we have many choices meals for breakfast, lunch and dinner. Indonesian meals and Western meals are all very delicious taste. Thank you so much for all the Best services we experienced as a sweet memories staying at Novotel Tangerang. We will give our recomendation to our friends to stay at this hotel.

Dear Pak Djohan Gazali, Warmest Greeting from Novotel Tangerang, Thank you for your Loyalty . We highly appreciate your comments regarding your quarantine stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G 15/10/2020 TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

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