Hotel Mercure Brussels Centre Midi 4 stars

Customer review rating (ALL Rating) 4.3/5 401 reviews

Hotel Mercure Brussels Centre Midi - Image 1
Hotel Mercure Brussels Centre Midi - Image 2
Hotel Mercure Brussels Centre Midi - Image 3
Hotel Mercure Brussels Centre Midi - Image 4

Description

Hotel extras

  • 2 min. walk from the international train station Midi

  • Top breakfast

  • Free use of Wellness and Fitness

  • 15 min. walk from the city center

  • 3 meeting rooms with natural daylight

Our accommodation(s)

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Hotel location

Hotel Mercure Brussels Centre Midi

Boulevard Jamar 25 29
1060 Brussels
Belgium

GPS:50.839375, 4.338568

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  401 reviews

TripAdvisor Rating  4.0/5  1,010 reviews

Close to station for main transport

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Helpful staff

Nice hotel

Customer review rating 4.5/5

Elaine L. Couples - Confirmed reviews ALL

Hospitable staff who had no problems speakng English to myself and my husband. Nice breakfast options.. Comfortable bedroom.. We rang reception for pizza at 12 midnight one of the nights, following the pub and this was facilitated.. And tasted so good too!!

Well located with good price, but a bit disappointed with the area

Customer review rating 2.5/5

Kw L. Friends - Confirmed reviews ALL

The location is amazing, right next to the Midi train station, the price are great, getting early check-in at 12pm are definitely amazing, thank you! Room size is decent, perfect for 2 people with still plenty of rooms. Receptionist was great with smile, the gentleman helped us to store luggage at check-out is also very friendly. However, we found the room are bit strange with shower and toilet separated while the toilet do not have a sink. The bedsheets have small stinks on them, and it did not placed well leaving a weird space at the end. Also, the area is a bit scary for first comers, homeless and drunk people walking around, construction site out-front, not a hotel issue but it did affect the stay experience unfortunately. The brand is great but this area just pull it down.

Disappointing amenities

Customer review rating 2.0/5

Louise B. Business - Confirmed reviews ALL

I had both day use followed by an overnight stay at the Mercure. The location is fantastic for the Eurostar, but the general amenities and administration were not to the standard of the price. There is no conditioner or moisturiser provided, only shampoo and "hair and body wash" which only seems to be the same thing in a different bottle - just not what I'd expect for a room which costs almost 250eur, only instant coffee is provided, and to get something that only slightly improved on that from the bar set me back a further 4eur. There was a menu of other things I could request from reception, but none of the things I would have hoped for, however, why they couldn't be supplied in the room for such a price, the mind boggles. Upon check-out, the receptionist said I still owed the additional fee for the overnight stay, which I had paid in full earlier in the afternoon having extended my stay at that time. A somewhat admin poor moment from such an establishment, and not one I had energy to process on a very rapid 24 hour turn around business trip. The receptionist was kind enough to trust me, but it was a stress I could have rather no dealt with. As well as this, my room was not 100% clean - I found several nail clippings on the wc floor and a less than fresh looking toilet.

NTHDHQWS - Jay H. – Refund Request (2 nights)

Customer review rating 0.5/5

Jay Couples - Confirmed reviews ALL

NTHDHQWS - Jay H. – Refund Request (2 nights) We would like to provide you the following feedback about our stay for booking code NTHDHQWS. - Construction Project We were very surprised with the major construction project right in front of the hotel. We weren't informed by email about the major construction. In addition, the hotel's website mentions nothing about the major construction. This major construction makes guests' stay extremely unpleasant. https://all.accor.com/hotel/7233/index.en.shtml - Location & Safety Although we appreciated the location closeness to Midi station, however we felt extremely unsafe and uncomfortable when exploring the hotel's surrounding perimeter. - Bed We couldn't sleep well at all on the night of Nov-25. We woke up with pains in our body. These are due to the quality of mattress and pillows. Mattress & pillows need to be replaced to be on-par with similar-level establishment. - Amenities We tried to use the sauna facility, however weren't able to find towels. The front desk told us where the sauna's location but never offered us any towels and had to return upstairs to ask for towels. Because of those unfortunate reasons above, we decided to cut short our stay and checked out 2 days earlier from our original reservation. Therefore we would like to request a refund of the 2 nights we did not use. Thank you for your attention. Sincerely, --Jay H.

Hello, As answered to your email : Thank you for your email. Unfortunately, you choose to made a prepaid reservation. We cannot refund it due to the cancellation polities. Sorry you felt unsafe in Brussels. Have a nice day,

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Other web-users rate our hotel

  • 1,277 reviews 6.5/10 Location
  • 1,419 reviews 7.7/10 Room
  • 1,175 reviews 8.6/10 Service
  • 39 reviews 2.8/10 WiFi
  • 655 reviews 8/10 Cleanliness
  • 600 reviews 8/10 Breakfast
  • 324 reviews 5.9/10 Amenities
  • 285 reviews 7.4/10 Wellness Area

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