Aparthotel Adagio Vienna City 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 706 รายการ

Aparthotel Adagio Vienna City - Image 1
Aparthotel Adagio Vienna City - Image 2
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Aparthotel Adagio Vienna City

Uraniastrasse 2
1010 VIENNA
Austria

พิกัด:48.211084, 16.38384

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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

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เรทติ้งบน ALL  4.5/5  รีวิว 706 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,166 รายการ

Certificate of excellence ปี 2023

Superb location, room, and specially breakfast

คะแนนจาก Tripadvisor 5.0/5

Samira M รีวิวที่ได้รับการรับรองจาก TripAdvisor

I've been in many hotels throughout the Europe, and I was really amazed of the excellence of breakfast.. The variety and the freshness, ... And a special thanks to dear lovely sussane The location was perfect The view from the room was touching, We could see the river from our room The facilities were complete. Everything you need was prepared. The room was neat. We arrived 3 hours earlier than the check in but we kindly received our room Many thanks

Dear Samira, Thank you for taking a moment to review your experience. We are thrilled to hear that you were amazed by the excellence of our breakfast, as well as the variety and freshness of the offerings. Our team, especially Susanne, is grateful for your kind words. It's great to know that you found our location perfect and enjoyed the beautiful river view from your room. We take pride in providing complete and well-prepared facilities for our guests, and we're glad that you found everything you needed during your stay. Thank you for mentioning our neat rooms and the early check-in that we were able to accommodate for you. We all certainly look forward to seeing you in the future. Best wishes,

Not a Hotel

คะแนนจาก Tripadvisor 3.0/5

Companion02014785771 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed at the Adagio for 6 nights. Several things were bothersome. One of the night clerks is rude and not helpful. Wish I knew her name to tell you. This is not a hotel. So don't think of it as one. Upon arrival you have to sign a contract about ways they will fine you. They don't clean the rooms unless over 7 days. You take out your own garbage. Need toilet paper - go to the front desk. The breakfast service has to be reserved a day in advance. My partner was not feeling well and after several days requested new sheets and told they don't do that unless you pay. Not even to put them on yourself. The front door locks and you need to get buzzed in somewhere after midnight. That wasn't reviewed at check in. We requested top floor. The roof is angled so you lose half the room ceiling. The Adagio is old and the rooms are fine but the carpets and walls in hallways are awful. Dirty and old. Overall for the price it is not worth it. Only saving grace is day desk clerk. She is great.

Dear Guest, Thank you for these comments concerning your visit. We are glad to hear that you found our day desk clerk to be great and helpful during your stay. However, we regret to learn about the issues you encountered. As an aparthotel, our services differ from traditional hotels, and we provide weekly cleaning for stays longer than 7 days. We apologize if this was not clear upon your arrival. We are sorry to hear about your experience with one of our night receptionists and the misunderstanding regarding the breakfast service. We will address these concerns with our team to ensure better communication in the future. Regarding the room and hallway conditions, we continuously work on maintaining and updating our facilities, and we appreciate your feedback as it helps us improve. We hope that the convenient location and the amenities provided in our units, such as the kitchenette and the fitness center, contributed to a comfortable stay. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Kind regards,

Perfect

คะแนนจาก Tripadvisor 5.0/5

Hrjolls Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Hotel Wien Already at arrival we were met by the most service minded and smiling receptionist. The room is large and well furnished, and so clean so you could smell the cleaning. We always want two duvets and after asking these were provided within 10 minutes. Whatever you want just ask the reception she said - we did and was never disappointed. Only thing missing was a toaster to bread in the kitchen. Thanks for a wonderful stay I had to leave early in the middle of the night, and the receptionist ordered a taxi from his own phone because phone systems were down. Excellent service

Dear Guest, Thank you for this review of your recent stay. We are thrilled to hear that our friendly and service-minded receptionist made a great impression on you. It's fantastic to know that you found the room to be spacious, well-furnished, and impeccably clean. We're also glad that we could provide you with extra duvets promptly upon request. Your satisfaction is our top priority, and we're always here to assist you with anything you need. We appreciate your feedback regarding the toaster in the kitchen. While our kitchenettes are equipped with various appliances such as a fridge, heating plates, dishwasher, and microwave, we understand that a toaster would be a valuable addition. We will take your suggestion into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay. We look forward to welcoming you back in the future. Take care,

Rude and incompetent night staff

คะแนนจาก Tripadvisor 1.0/5

Bizzle101 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I have stayed here before and have nothing negative to stay about the hotel. The rooms are perfectly decent and the price is reasonable. However, the girl on duty in the evening was the rudest and most incompetent person i encountered during my time in Vienna. At night she definitely did not want people coming in or out after midnight. The card reader to gain entry had clearly been turned off, you had to bang on the window to get anyone to come out and let you in. And on one evening I was unable to leave the hotel because 'the door wasn't working'... I mean seriously!! She completely ignored me and walked straight past me even tho i was calling out to her and was clearly trying to exit the building. Rude!!

Dear Guest, Thank you for taking the time to share your candid feedback. We are glad to hear that you find our rooms to be decent and reasonably priced. Our location in the heart of Vienna is indeed ideal for exploring the city and we are happy that you appreciated it. However, we are truly sorry to hear about your negative experience with our night team member on this occasion. We take all feedback seriously and will address this issue with them to ensure that it does not happen again. Our reception is open 24/7 to assist our guests, and we want to make sure that everyone feels welcome and comfortable at all times. We apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards,

dangerous area rude and not helpfull staff

คะแนนจาก Tripadvisor 1.0/5

pawe_kO3297SV รีวิวที่ได้รับการรับรองจาก TripAdvisor

Be careful and avoid this hotel.I spent there one night(planning the whole easters time).I made a reservation with all accor.During reservation i asked them for parking place for a big car(ram 1500).They told me they have a parking place formy car.When i arrived it happend that the parking place is to small for my car.Because of it they told me to leave my car right on the street.They told it is a safe for my car.Thats why i left my car on the street near to the hotel and we went for eating.When we went back it apperad that my car was spray painted.I called a police and they told me that the whole situation is a fault of the hotel and that i can acuse them of it The next day i went to the hotel menager,He told me that there is not their fault and that they cant do anything about it.They offer me a botle of wine as an appologise....for damaging my car costing a few thousends of zlotych I told them that i dont need their wine and left their hotel imadietly

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