Hotel Mercure Wien Zentrum

We had a very enjoyable experience in this hotel right from the momemt we booked. The staff were helpful both before we went and during our stay. The facilities were first class with free water available each day in a room fridge. We chose to have our evening meals in the hotel and the staff willingly accomodated our minor requests to suit our health factors. Taxis were arranged to meet us from the airport and take us back. Everything was efficiently organised but in a friendly and relaxed manner. The breakfasts were a bit expensive but there was plenty of choice. The location is excellent near to shops, the underground, the boats, the main sightseeing places. Excellent.

I’ll try to summarize everything I found about this hotel: Pros: -Location is unbeatable. Not in the busy center, but very very close. -Good size rooms. -Staff are great. -coffee, tea, and water free and refurbished every single day. - there is a spar supermarket few steps away, and we bought breakfast every morning from there for decent price instead of having hotel breakfast. Cons: -In construction zone. If you need to open the windows, it will not be quite, starting 7 am. - I found a few dirty things: one dirty towel. The toilet seat had few “yellow spots”. But as usual, I clean the toilets in every hotel before using. The carpet has some burned spots although it was a nonsmoking room. - the room was not vacuumed every day. - breakfast was expensive. - one coffee spoon was dirty on the first day I personally recommend this hotel and will definitely comeback despite the cons.

Our room was uncomfortably hot being on an upper floor, the large window in the roof was angled upwards and acted as a radiator and was too hot to touch by the end of the day. The air-conditioning was totally inadequate. We raised the issue on the first day and every day following having got very little sleep for the first 3 nights. Not until out fourth night were we provided with a fan. The hotel is aware of the problem but seemingly not prepared to do anything about it. During our stay in the first week of June the days were quite warm but in the height of summer the heat in the room would have been unbearable. The room was much smaller than expected and very cluttered. There was only one drawer in the room which knocked over the flimsy bedside table when opened. The breakfast was very disappointing. The bread selection was very good and the cooked meats and cheese selection fine. However, there was a poor selection of fresh fruit, cereals and cooked items, especially on the Monday when a lot of things had obviously run out. Definitely not worth the 24 Euros which the breakfast cost if purchased separately. The free Wifi was also very hit and miss. The staff were very pleasant and friendly and we had a really good meal of BBQ Chicken wings on the last night.

This hotel is in a perfect location within the Innere Stadt. It is around the corner from an U-Bahn station, a short 5-minute walk to the cathedral, and situated very near to a wide range of attractions, restaurants and cafés. Despite this, it is situated on a quiet street and we were never disturbed by any noise outside. The rooms had modern facilities, and if you stay in a Privilege room as we did (we were upgraded), you get a complimentary bar fridge with soft drinks, as well as tea and coffee-making facilities, which is a nice touch considering the heatwave. The breakfast buffet provided a suitable range of warm and cold food as well as beverages. Nothing super fancy but it was good enough for us to have a good start to the day. Overall, this hotel is in a very convenient location, close to transport links and attractions, and suitably appointed for an enjoyable stay.

Amazing variety of food in an upscale eclectic restaurant. We had the Wiener schnitzel and Viennese paprika chicken with rocket salad and Apple strudel… everything was cooked to perfection Would highly recommend seeing GO!Wien out while you are here.