Novotel Wien City 4 ดาว

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We are thrilled to hear that you found our beds to be extremely comfortable and that our staff provided excellent service. Our team works hard to ensure our guests have a pleasant stay, and your kind words are greatly appreciated. We are also glad that you found our hotel to be reasonably priced and well-located for exploring the city. We apologize for the noise caused by the roadworks during your stay. While this was beyond our control, we understand the inconvenience it may have caused. Our hotel offers soundproof rooms, and we recommend requesting a room on a higher floor or facing the backside for a quieter experience in the future. We hope this will help enhance your next stay with us. We look forward to welcoming you back to our hotel in the future. Kind regards, Markus Koller, Cluster General Manager

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We understand that bed comfort is a matter of personal preference, and we apologize if you found your mattress too firm. Our rooms are designed to provide a modern and comfortable atmosphere, and we regret that the cleanliness of the towels and carpet did not meet our usual standards. Our housekeeping team works diligently to maintain a high level of cleanliness, and we will address these concerns with them. Regarding the breakfast refund, our cancellation policy depends on the rate booked, and we apologize for any inconvenience this may have caused. We strive to provide a variety of breakfast options to suit our guests' preferences, and we hope you will consider giving our breakfast another chance in the future. We look forward to welcoming you very soon. Best regards,

Dear Guest, Thanks for taking the time to share your review. We are thrilled to hear that you found our hotel clean and neat, and that our front desk staff provided a warm and welcoming atmosphere. It's great to know that you appreciated our convenient location, within walking distance to both the city center and the Prater park. We're glad you enjoyed our breakfast selection, although we apologize if it did not fully meet your expectations. We continuously strive to improve our offerings and appreciate your feedback. Regarding the restaurant, we're happy that you had a fabulous dinner and enjoyed the food and service. We apologize for any inconvenience caused by the separate billing system, as the restaurant is indeed a partner establishment. As for the room size, we have various room types available, some of which are more spacious than others. In the future, please feel free to inquire about our different room options to ensure a comfortable stay. We hope we have the opportunity of seeing you again in the future. Kind regards,

Dear Guest, Thank you for taking the time to review your stay. We are sorry to hear about the issues you faced during your stay, particularly with the washbasin and the coffee sachets. Our housekeeping team is committed to maintaining a high standard of cleanliness, and we will address these concerns to ensure such incidents do not occur in the future. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we apologize for any inconvenience you experienced. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,