Mercure Vienna First

The only problem I had was the constant noise in the room - day and night (I must mention that we stayed here only during the weekend, maybe during the week things are better). Right outside the hotel there are a lot of bars and people are actually screaming, it’s like an ongoing party. And in respect to the hotel, the walls are so very thin that I could hear the neighbours sneeze and the water moving in their bathtub. This makes it difficult to have a good night sleeep. Also, in the morning, while we were still sleeping (approx 9AM) the cleaning lady literally walked inside the room.. I think that it’s kind of early for cleaning.. If you wake me up, I don’t care you leave afterwards. Pillows need to be completely changed, they are worn out and awful. Otherwise the hotel is located in the city center, close to everything - walking distance. It’s fairly furnished, and you won’t miss anything in the room.

A typical Mercure hotel, clean, comfortable, average size room and a decent price. Close to a metro station but in a busy and touristy part of town. We liked the bathroom which was modern and had a powerful shower.

My wife stayed here with 3 friends and the overall experience was excellent. Rooms are not the largest however that doesn't matter when the rooms are spotlessly clean and fully equipped. Friendly staff who are always ready to assist. Location is perfect for exploring Vienna.

The weird combo of pillows so soft they’re non-existent, a mattress so hard your ribs hurt in the morning and single duvets on a double bed that aren’t big enough to cover a grown man individually. Also there was some mix up at booking that should have been easily ironed out but when we tried to discuss this with receptionist she was so rude and dismissive - wouldn’t even entertain letting us discuss it with a manager. Hotel was including breakfast but only for one half of the couple! So one free, one paying €23 for breakfast a day?!? Clearly just burying the price of two in that. We did it - once. So take our tip and skip breakfast here: it’s an uninviting buffet of not-quite mix of offerings to make a meal served in the atmosphere of a library during a funeral. (That said, the breakfast team were the friendliest staff at this hotel). Location was good, ensuite was good, but bed comfort and friendliness sorely lets it down.

Very nice hotel situated right in the junction between a peaceful maze of old town streets, the glitzy but also historic centre, and the more rough-and-ready party zone. We stayed here a few nights for a celebratory weekend and very much enjoyed ourselves. The staff were invariably friendly and helpful (although somewhat oddly, I don't think we ever saw the same person twice). We had an excellent room (suite) on the top floor, very nicely appointed and very clean and tidy. The bed was impressively comfortable. For once, the shower was actually positioned high enough for a tall-ish man (6'4") to use it without squatting, although some ducking to avoid exit signs was required in teh hallways. The windows (fairly high velux-type) opened in three different directions for excellent airflow, although in the evenings the nearby streets, packed with bars and revellers, could get a little rowdy for some tastes (closing the windows blocked the sound pretty much completely). Incredibly handy for just about anything you could want, and no more than a 10-15 minute walk from most of Vienna's main attractions. Didn't try the breakfast as it seemed a little pricey, and we were mostly off meeting friends at nearby cafes anyway, but did try the bar one evening only to learn that it closed for new business at 11pm, ruling out a post-opera nightcap. Confusingly close to another Mercure where our cab dropped us off, but literlly a one-minute walk. Will be our first choice next time we're in the city.