Hotel Mercure Wien City 4 ดาว

It was such a lovely stay at the hotel , the staff was super friendly as well ☺️ The hotel is located just a few minutes away from centre . It’s such a lovely walk from the hotel to the main centre . Also the breakfast was so so delicious Well done to mercure hotel staff ❤️

Loved this hotel! It was really central and only 50 metres from train, u bahn and trams. Easy to get to the old city and really lovely breakfast too. The room we had was clean and comfortable. Free WiFi and an excellent bar in the evening too

I go to Vienna once a year, for a week during the month of April (except for the past few years due to covid) and I always come to Mercure Wien City. It is well located, i) outside the really busy central area, but still close enough to get there in a 5 min walk, ii) close to the metro, iii) close to the airport bus terminal, and iv) in a relatively quiet street. It is a Mercure hotel and it gives everything you would expect from a Mercure hotel. Receptionn staff is friendly. Breakfast is great, with attentive and friendly staff. All in all a very good price/quality ratio. So, yes... it is my preferred place to stay in Vienna. This time... I have a few complaints though. I will not complain about the refurbishing works going on in the hotel. I received an email alerting me that that would be the case... although I did not expect that the refurbishing would actually take place on the floor where I was staying... which was covered in black plastic. But OK. Those things happen. There are a few other things... 1) A few times housekeeping entered the room without any warning. They knocked on the door and opened it, without waiting for a response. Even WITH the "do not disturb" sign on the door handle. This is totally unexceptable. I complained at the reception, but it happened again, a few times. The final time was when I was packing to check out and it made me lose my temper. 2) The elevator is very slow and not efficiently programmed (e.g. on its way up, it stops on all floors on which someone called it to go down). It is already slow and inefficient when only the customers and housekeeping staff are using it (normal conditions), but now it was also used by the refurbishers. I know there is another elevator at the other end of the corridors, but this was not available due to the refurbishing works... so everyone had to use that one slow and inefficient elevator. In the end, I started using the fire escape staircase... 3) When booking I asked for a slightly later check-out time. I am an ALL Platinum Member. When I asked about the late check-out at the front desk, they simply said "No". 4) The room (with the heating off !!) was incredibly hot. The first night, I kept waking up soaked in sweat. Eventually, I took the duvet out of the duvet cover and slept with the window open... and kept doing that during my entire stay. Up to now, I still don't know where the heat came from !?

Hotel Mercure wien City has great location, 3 minutes away from the most famous St. Stephen's Cathedral. Rooms of modern design are quiet and comfortable. I have chosen the option with breakfast, which was a very good decision. There is something for everyone. Fresh and tasty food is easy to recommend. The Hotel staff was very helpful and nice. On Saturdays Hotel is offering a two-hours walk with a guide. The topic "Vienna at second glance". It is worth any time as you will never discover the tiny streets on your own!

We stayed here for a long weekend in January for both of our birthdays. My boyfriend is a huge Welsh football fan so as a birthday treat we requested a framed photo of Chris Gunter in the room… Not only did they fulfil that request but they also gave us balloons and chocolates! The staff were very friendly and gave a great recommendation for an Austrian restaurant nearby. The room was spacious and comfortable with plenty of storage space. It’s located about a 10 minute walk from the city centre and there’s a Spar nearby for breakfast if not included or any snacks. Thoroughly recommended.