SO/ Vienna

Great hotel, very nice design. The staff is very pleasant and helpful. Got a super upgrade with my All Accor loyalty program. The room was awesome, really spacious and great design. The tv had a screen mirroring option that actually works 😅. Minibar ( no alcohol) is included in the stay. Breakfast was good, location is great. Enjoyed my stay. Would definitely stay again when I visit Vienna.

Although this hotel lacks the personal touch, and you feel as if you are staying in an apart-hotel, we were incredibly happy with our stay. We booked a SO Cosy room which gave the impression it was going to be small however, it was anything but small and cosy. A great size, super clean and many little surprising touches. The bed was wonderfully comfortable, something we always struggle to find in hotels, the room was dark in the morning enabling us to get a great nights sleep. We arrived late and went straight to the bar for our complimentary drink. The cocktails were a little strange and not for everyone. They could do with including some regular cocktails on the menu. Breakfast was included for us, and there was a lot of choice. The only downside was that they haven't quite masterminded how to run the breakfast room and service was a little slow but this just gives you more time to admire the incredible view of the city. The spa was clean and peaceful with friendly and helpful spa hosts. It was very welcome after a day of exploring the city on foot. The hotel location was excellent. It is close to the town centre and also some lovely bars and restaurants along the river bank. Overall, this hotel gave us everything we needed and wanted for a city break and we highly recommend a stay here for those who prefer to just get on and enjoy their break without the pomp of a 5star hotel. We would also advise to book directly on the hotel website and join as a member to receive discounts and complimentary touches such as room upgrades and drinks.

Hotel is very modern and clean. Ultra-modern rooms, a well-thought-out combination of a bathroom and a hall with a room. Very well equipped, also with good quality TV and music equipment. Free mini bar and set of high quality cosmetics. The view of the city from room's window was great! But the real attraction, however, are breakfasts in a glass restaurant with a breathtaking view of the old town and St. Stephen Cathedral. The hotel is in the center of the city and is a great place as a starting point for sightseeing. It also has an underground car park (unfortunately not free of extra charge, at this price per room, parking could be free). There is one, the only thing that can be bad - waiting too long for a table in the restaurant and too long waiting for the ordered dishes. We got the impression that the staff can't cope with the chaos that prevails there.

I recently visited Vienna for the first time and was pleased to be welcomed warmly by the SO/Vienna staff. The entire staff was friendly, helpful and kind. Anousha in particular went out of her way to make our stay special. We were celebrating a milestone family occasion and the staff sent us off with a decorated table, a lovely note and champagne toast which was a complete surprise. Should I return to Vienna I would definitely stay there again and highly recommend it for anyone looking for a well-located, clean, comfortable, friendly stay.

During our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. They were kind, attentive, and clearly well-trained in providing good service. They offered us several rooms, but there was nothing they could do as all rooms we saw had more or less the same problems. Breakfast: The breakfast buffet offered a wide variety of options, and most of the time, the breakfast staff provided excellent service. Location: Prime location near Donaukanal and 5 minutes walk from the Schwedenplatz metro station. It is within walking distance to Stephansplatz. The area feels safe and friendly at night. The sum it up I would not recommend a long stay at this hotel because of the rooms' low quality and the cold, dark, complicated and not user-friendly design. However, to come only for breakfast at the 18th floor is certainly worthwhile.