An LCAH SAFE certified hotel
Extravagant, luxurious Lifestyle hotel
Ideal location in the heart of the city
The LOFT Restaurant, Bar & Lounge with 360° views of the city
Eight meeting rooms for every occasion with natural lighting
โรงแรมนี้เข้าร่วมกับ Planet 21 และดำเนินการเพื่อการบริการที่ดีเยี่ยม
เข้าถึง: 0 m / 0 mi
เข้าถึง: 1.7 km / 1.06 mi 5 min drive
เข้าถึง: 6.2 km / 3.85 mi 40 min walk / 10 min drive
เข้าถึง: 7 km / 4.35 mi 15 min drive
เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง
Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.
Great hotel, awesome stay.
คะแนนจาก Tripadvisor 5.0/5
Maxo-1987 รีวิวที่ได้รับการรับรองจาก TripAdvisor
Great hotel, very nice design. The staff is very pleasant and helpful. Got a super upgrade with my All Accor loyalty program. The room was awesome, really spacious and great design. The tv had a screen mirroring option that actually works 😅. Minibar ( no alcohol) is included in the stay. Breakfast was good, location is great. Enjoyed my stay. Would definitely stay again when I visit Vienna.
Dear Maxo-1987, Thank you for sharing this wonderful feedback! It was a pleasure to welcome you at SO/ Vienna and to prepare you this excellent experience Your nice words are very much appreciated Looking forward to see you soon again! Best regards, Christian E. Klaus General Manager
Best nights sleep for a city break
คะแนนจาก Tripadvisor 5.0/5
cocostravelsdotcom รีวิวที่ได้รับการรับรองจาก TripAdvisor
Although this hotel lacks the personal touch, and you feel as if you are staying in an apart-hotel, we were incredibly happy with our stay. We booked a SO Cosy room which gave the impression it was going to be small however, it was anything but small and cosy. A great size, super clean and many little surprising touches. The bed was wonderfully comfortable, something we always struggle to find in hotels, the room was dark in the morning enabling us to get a great nights sleep. We arrived late and went straight to the bar for our complimentary drink. The cocktails were a little strange and not for everyone. They could do with including some regular cocktails on the menu. Breakfast was included for us, and there was a lot of choice. The only downside was that they haven't quite masterminded how to run the breakfast room and service was a little slow but this just gives you more time to admire the incredible view of the city. The spa was clean and peaceful with friendly and helpful spa hosts. It was very welcome after a day of exploring the city on foot. The hotel location was excellent. It is close to the town centre and also some lovely bars and restaurants along the river bank. Overall, this hotel gave us everything we needed and wanted for a city break and we highly recommend a stay here for those who prefer to just get on and enjoy their break without the pomp of a 5star hotel. We would also advise to book directly on the hotel website and join as a member to receive discounts and complimentary touches such as room upgrades and drinks.
Dear cocostravelsdotcom, Thank you for your stay at SO/ Vienna! We are delighted that you had a wonderful time at our hotel enjoying the bed comfort and our relaxing spa offer in particular. Your positive feedback is very much appreciated. Besides we are glad that you shared some minor issues with us, too. Of course, waiting times at breakfast as well as a quite distant and unpersonal service must be improved. We kindly apologize for the inconveniences. Indeed, the ALL loyalty program from Accor offers different benefits depending on status levels. Our reservation team is happy to assist with requests and bookings. Many thanks for mentioning it! We hope to see you soon again. Best regards, Christian E. Klaus General Manager
คะแนนจาก Tripadvisor 4.0/5
P B รีวิวที่ได้รับการรับรองจาก TripAdvisor
Hotel is very modern and clean. Ultra-modern rooms, a well-thought-out combination of a bathroom and a hall with a room. Very well equipped, also with good quality TV and music equipment. Free mini bar and set of high quality cosmetics. The view of the city from room's window was great! But the real attraction, however, are breakfasts in a glass restaurant with a breathtaking view of the old town and St. Stephen Cathedral. The hotel is in the center of the city and is a great place as a starting point for sightseeing. It also has an underground car park (unfortunately not free of extra charge, at this price per room, parking could be free). There is one, the only thing that can be bad - waiting too long for a table in the restaurant and too long waiting for the ordered dishes. We got the impression that the staff can't cope with the chaos that prevails there.
Dear PB1975, Thank you for your great feedback, we will share it with our team! We are happy that you had a wonderful stay with us, enjoying the view. Your nice words are very much appreciated. We very much look forward to warmly welcoming you again to the SO/ Vienna anytime. Kind regards, Christian E. Klaus, General Manager
Terrific hotel in the heart of Vienna
คะแนนจาก Tripadvisor 5.0/5
MsBibaFrog รีวิวที่ได้รับการรับรองจาก TripAdvisor
I recently visited Vienna for the first time and was pleased to be welcomed warmly by the SO/Vienna staff. The entire staff was friendly, helpful and kind. Anousha in particular went out of her way to make our stay special. We were celebrating a milestone family occasion and the staff sent us off with a decorated table, a lovely note and champagne toast which was a complete surprise. Should I return to Vienna I would definitely stay there again and highly recommend it for anyone looking for a well-located, clean, comfortable, friendly stay.
Dear MsBibaFrog, Thank you so much for taking the time to share your wonderful experience at SO/Vienna. We are thrilled to hear that you had such a memorable stay and that our team, especially Anousha, made your visit to Vienna truly special. Once again, thank you for your great review. We can't wait to welcome you back to SO/Vienna for another exceptional stay whenever your travels bring you to this beautiful city. Kind regards, Christian E. Klaus, General Manager
Very disappointing room quality
คะแนนจาก Tripadvisor 2.0/5
Elad O รีวิวที่ได้รับการรับรองจาก TripAdvisor
During our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. They were kind, attentive, and clearly well-trained in providing good service. They offered us several rooms, but there was nothing they could do as all rooms we saw had more or less the same problems. Breakfast: The breakfast buffet offered a wide variety of options, and most of the time, the breakfast staff provided excellent service. Location: Prime location near Donaukanal and 5 minutes walk from the Schwedenplatz metro station. It is within walking distance to Stephansplatz. The area feels safe and friendly at night. The sum it up I would not recommend a long stay at this hotel because of the rooms' low quality and the cold, dark, complicated and not user-friendly design. However, to come only for breakfast at the 18th floor is certainly worthwhile.
Dear 5starlovertlv, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit. Your feedback is extremely valuable to us as we continuously strive to improve our guests' experiences. We deeply regret that the room quality fell short of your expectations and disrupted your vacation. We understand that the issues you encountered negatively affected your overall stay. We would like to address each concern you have raised: Malfunctioning Reading Lamp: We apologize for the inconvenience caused by the malfunctioning reading lamp. Our maintenance team should have responded more promptly to address this issue. Non-functional Phone Hand-Set: It's disappointing to hear that the phone in your room was unusable. We understand how important communication is during your stay, and we apologize for the inconvenience you faced. We will review our procedures to ensure all room amenities are in proper working condition before guests check-in. Unstable and Noisy Beds: We apologize for the discomfort caused by the beds. Your feedback will help us assess the quality of our furnishings and make necessary improvements to ensure a peaceful sleep experience. Confusing AC Usage: We understand how important it is for our guests to have control over the room environment. We will take steps to improve the clarity of our AC controls and instructions. Water Supply Disruption: We apologize for the disruption in water supply. While we do our best to minimize such occurrences, we will work on better communication and scheduling to ensure minimal inconvenience to our guests. Random Light Switches: Your feedback about the light switches is duly noted. We will work on labeling and streamlining the controls to avoid confusion. Once again, we apologize for the disappointing experience you had during your stay. Your feedback is invaluable to us, and we are committed to using it to enhance our guests' experiences. Thank you for giving us the opportunity to address your concerns. We hope to regain your trust and provide you with the exceptional experience you initially expected from our hotel. All the best, Christian E. Klaus, General Manager
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