Pullman Vung Tau 5 stars

Customer review rating (ALL Rating) 4.6/5 284 reviews

Pullman Vung Tau - Image 1
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15 Thi Sach Street, Vung Tau Ward, 78000 Ho Chi Minh City, Vietnam

Description

Hotel extras

  • The international 5-star hotel and convention centre in Vung Tau City

  • Complimentary maximum 02 children under 06 years old sharing bed with parents.

  • More than 2,000 m² meeting rooms and convention centre

  • Only hotel in Vung Tau that has Executive Lounge

Our accommodation(s)

Hotel location

Pullman Vung Tau

15 Thi Sach Street, Vung Tau Ward
78000 Ho Chi Minh City
Vietnam

GPS:10.34872, 107.094469

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  284 reviews

TripAdvisor Rating  4.6/5  1,210 reviews

Certificate of excellence 2025

Disappointing Experience for a Premium Brand

TripAdvisor rating 1.0/5

Inspire29063314224 TripAdvisor review

This was, without question, one of the worst service experiences we have encountered at a so-called 5-star hotel. From meeting operations to gala dinner execution and group check-in, Pullman Vung Tau demonstrated poor service culture, untrained staff, and a complete lack of hospitality professionalism. Staff were unwelcoming, slow, uncooperative, and in some cases outright discourteous to guests. Basic operational standards such as: On-site event support Guest guidance Timely banquet service Proper portion control Dedicated group check-in were consistently ignored. What is most concerning is that this occurred during non-peak occupancy, where service quality should have been at its best. Accor frequently promotes itself as one of the best hospitality management groups globally. If this is an example of Pullman’s “premium” service standard, it seriously contradicts that claim. Ironically, Ibis hotels under Accor’s economy segment deliver far warmer and more genuine service. This raises a legitimate question: Is premium branding an excuse for poor attitude? A professional hospitality-trained staff member should instinctively apologize and recover service failures immediately. Unfortunately, no apology was offered until our team had to initiate a lengthy discussion post-event — making it feel insincere and procedural. We do not recommend Pullman Vung Tau for corporate events or group stays. Our company will never return nor cooperate again.

Customer review rating 4.0/5

Bao T. N. Solo - Confirmed reviews ALL

Overall the experience was very good, staff was very friendly and helpful.

Unexpecting 5 stars Hotel Level.

TripAdvisor rating 3.0/5

Khahuy2007 TripAdvisor review

I have been in Pullman Vung Tau with family trip from 26 Nov to 30 Nov 2025. I have some reviews to highlight below: 1/ At the date I came to check in, I need to ask for the welcome drink, no welcome drink station or any staff provide the welcome drink until I request. So different with other International 5 Star Hotels, only Pullman Vung Tau is International 5 Star Hotel in Vung Tau as I knew. 2/ Spa and Massage is not available, TV in room can not access to Youtube. 3/ The FO staff no have smile, face look like so stress. 4/ The Beach under Pullman support is quite far, about 1km to the Hotel, need to go buy Pullman van, we buy the Beach service but the driver still not pay attention on the band, he drop somewhere at beach until I asking him why I buy the beach package and wear the band, he just saw our Hotel Band and then send to the Pullman Beach area, during transportation he mention about traffic jam condition, very hard bla bla...etc so if we can come back by taxi is good. This is not professional as you are the 5 Stars Service, another negative point. 5/ About Housekeeping Team: She just put the towels on top of the drawer, why not hang for the customer, this just take 1 min 6/ Staying 4 nights with 1 laundry bag in room, when I ask for 1 more laundry bag, the Receiptionist told me that hotel will charge 100,000VND/bag 7/ The restaurant less of staff, want to order something need to wait so long and need to looking for waiter or waitress, they all busy, they focus on their job but nobody to look around monitor the customer request. 8/ I went to restaurant for dinner with 2 water bottle from my room, during waiting for food, I go to take water from the water dispenser inside restaurant, I think this is for everyone, suddenly 1 waiter come to stop me when I come back to my table, he mention the water dispenser is for Breakfast Buffet tomorrow that I can not take, I say apologize to him, I did not know because no have any signed board there, after I come back to my place another waiter come to ask me about my 2 bottle of Aquafina on my table, he mention "Are these water bottle from the previous customer? not from you ?" I kindly explain to him these 2 water bottle I bring from room because I plan to go out after dinner, after I explain then he go, but this conversation make me feeling the training process here have some problem. How come International 5 star Hotel staff not get the good train like that. 9/ Parking area at the Basement floor, need to facilitate with fans and complete the ground construction, as I feel smell of cement or concrete, put more light please, so dark. Good Point is the Room is new, beautiful room, Lobby high level of great decoration, I will come back to stay in another day in future to see the improvement as you are only one International 5 Star Hotel in Vung Tau until now.

Every things good!

TripAdvisor rating 5.0/5

Khanh N TripAdvisor review

Good ambient Friendly staffs diversity morning Buffet Also many good points! Recommend for relax, also business trip

Dear Khanh N, Thank you for your positive feedback. We are delighted to hear that you enjoyed the ambiance, our friendly staff, and the diverse breakfast options. Your recommendation means a lot to us, and we hope to welcome you back in the future for both relaxation and business. Kind regards, Pieter DE-WEERD General Manager

Customer review rating 0.5/5

Quoc T. M. Business - Confirmed reviews ALL

I was really disappointed with the service at this hotel. The staff response time was extremely slow, and in several cases, my requests were completely ignored.

Dear Mister M. Quoc T., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay at Pullman Vung Tau. Providing prompt and attentive service is our priority, and we regret that we fell short of your expectations. Please be assured that your comments have been taken seriously, and we will address these issues with our team to improve our response times and overall service quality. We truly value your feedback as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Kind regards, Tin Nguyen Front Office Manager

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Other web-users rate our hotel

  • 113 reviews 8.7/10 Location
  • 232 reviews 7.7/10 Room
  • 238 reviews 8.3/10 Service
  • 121 reviews 8.6/10 Breakfast
  • 78 reviews 6.1/10 Cleanliness
  • 59 reviews 3.8/10 Pool
  • 21 reviews 4.3/10 Wellness Area
  • 9 reviews 2.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.