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ibis Malabo Hotel 3 stars

TripAdvisor rating 3.5/5 114 reviews
ibis Malabo
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Modern and inviting, the new ibis room boasts all the features you want most: a comfortable bathroom, modern decor, hardwood floor, cozy bedding with duvets, Internet, and a flat screen TV with the best international channels.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • MALABO INTL AIRPORT
  • Reception open 24 hours a day
  • Shoe shine machine
Leisure and activities
  • Swimming pool
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac

Hotel location

ibis Malabo

MALABO II
Malabo 2
Isla de Bioko
BP 202
malabo
equatorial guinea

Tel: +240333098965

Fax: (+240)333/099089

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MALABO INTL AIRPORT At 5km / 3.11 miles - Shuttle free

GPS :3.754267, 8.73662

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room for disabled guests, with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

OOPEN

Type of cuisine: Other cooking style

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus. Our open restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Lunch

12:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OOPEN BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar Restaurante Bioko

Photo non contractuelle / Strictly non binding

Un bar en el interior del Hotel

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 40 m²

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
ibis Malabo

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

293 reviews

tripadvisor

TripAdvisor Rating 3.5/5

114 reviews

Fitted my requirements well

Customer review rating 3.9/5

Alan C. Solo - 14/12/2019 Confirmed reviews ALL

A good stay of 4 nights. The only hitch I had was when I wanted to use an iron. The bottom of it had some sticky stuff on it, which made it impossible to use. But the receptionist ironed my shirt for me and the situation was resolved.

Dear Mr Alan C., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the iron . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very excellent Service

Customer review rating 3.9/5

Festus M. I. Business - 21/08/2019 Confirmed reviews ALL

The environment is super clean and the people are very nice with wonderful manners. Very ready to assist on any issue even before you complete the request sentence/statement

Dear Monday Festus I., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr Innocent O.

Customer review rating 3.9/5

Innocent O. Solo - 05/08/2019 Confirmed reviews ALL

I stayed in Room 208 and I checked out the next morning but I came back again by after 6pm same day and I was allocated room 227 and when I requested to know if room 208 was occupied they said no but it was not cleaned after 10hrs that l left. That was not a good one. Secondly the internet is very poor in the rooms where l lodged. Kindly do something about it to improve on this. Your breakfast was nice and I enjoyed the meals. Keep it up

Dear Innocent O., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a nice experience well satisfied place to be.

Customer review rating 3.9/5

Adjei S. Business - 05/08/2019 Confirmed reviews ALL

Good security system in place for properties in most of the rooms, but I think there internat system must grow but perfect place to be.

Dear Adjei S., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 3.9/5

C. Business - 23/06/2019 Confirmed reviews ALL

We came for a week stay at the Ibis Malabo (we had to book rooms for clients and staff). Prior to our stay the manager and staff have been very helpful, we had requests almost everyday and they showed flexibility and always helped us with a smile! My team and I came to organise an event in Malabo and one day we needed a big room to pack our goody bags for our event attendees, the manager gave us the meeting room without a second thought, I really appreciated! The staff was exemplary (speaking multiple languages, always here to help, always smiling..) but I have to say that it is thanks to the AMAZING manager that the hotel is running so smoothly, she is always behind her staff making sure they are doing a good job, and she does not hesitate to work with them to help if need be (the hotel was very busy at the time because of the African development bank annual meetings), she doesn’t hide behind her office and is always around to greet the clients and make sure they have all they need and more at all time! So thank you to the manager and staff (especially William) for their help and they smile. Ps: the food was also good!

Dear Haasz C., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good experience but expensive african dishes

Customer review rating 3.9/5

Nourein Business - 22/06/2019 Confirmed reviews ALL

Beds and rooms are ok, including reception and service. African dishes are amazingly expensive.

Dear Noureiny T., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No shampoo or soap offered

Customer review rating 3.9/5

Ricardo F. Business - 21/06/2019 Confirmed reviews ALL

For he price I was paying I expected at least minimal amenities. I was offered this “foam” as a substitute.

Dear Ricardo F., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

MEMORABLE EXPRIENCE

Customer review rating 3.9/5

Aminu Y. Business - 18/06/2019 Confirmed reviews ALL

The experience was very homely as the rooms were well maintained and good furniture too. In addition, the food was very delicious and matched home cooking.

Dear Aminu yunusa Y., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not worth the price paid

Customer review rating 3.9/5

Omprakash S. Business - 26/04/2019 Confirmed reviews ALL

After paying a huge sum for per night I stayed in a small room which had very basic features. Bathroom made up of complete plastic with total size of 15-20 sqft was a big disappointment. Buffet breakfast was good and overall Hotel ambiance was good. Swimming pool was good and the Garden was huge place to walk. The staff was very annoying as i had bought an prepaid voucher but still they keep asking for the Money.

Dear S. O., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the size of the room , it is Ibis size . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I found this stay to be quite average

Customer review rating 3.9/5

Rich M. Business - 12/04/2019 Confirmed reviews ALL

This hotel unequivocally has the most unfriendly staff I have encountered in my world travels. They found it impossible to say hello, good morning, how was you stay so far. I had breakfast everyday for 12 days and only one of the bus boys said "good morning" to me. Most of the staff appeared as if they wished they were somewhere else. Very poor training if any...

Dear Richard M., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not satisfied with Air conditioner or internet

Customer review rating 3.9/5

Anonymous Business - 11/04/2019 Confirmed reviews ALL

The staff were very friendly and accommodating, the air conditioner did not work ,even after several attempts to repair it. The internet was terrible. It was slow I could not load e-mails onto my laptop.

Dear Guidry C., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr

Customer review rating 3.9/5

Mr K. Business - 04/04/2019 Confirmed reviews ALL

Very friendly staff Wifi very bad TV not good at all as channels shown on pamplet not same as what is actually available

Dear Konrad G., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good standing for an ibis but too much expensive

Customer review rating 3.9/5

Ludovic Business - 25/01/2019 Confirmed reviews ALL

Very good experience. Nothing bad to highlight except the fact that i did not succeed in calling the hotel before my trip to book the shuttle and i did not have the shuttle to drop me at the airport after my check out due to a strange rule (the guest needs to book the shuttle 48 hrs before which was not possible for me because i came for one night only and i was not able to reach the hotel over the phone before). Last point, this one is one of the most expensive ibis i ever see in my whole life around the world. Even the food is very expensive.

Dear Ludovic N., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ibis_Malabo

Customer review rating 3.9/5

Jean-marc Business - 21/01/2019 Confirmed reviews ALL

Nice experience with nice personnel, eager to help.

Dear Jean Marc K., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.9/5

Amr Business - 16/01/2019 Confirmed reviews ALL

First room I found the room full of mosquitoes, while in a country that has Malaria. So how it could be full of mosquitoes... F&B at the restaurant are doing good... Chef and food was tasty and clean... Room linen is in a bad condition and pillows so OLD

Dear Fahmy Mostafa S., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

not a good experience

Customer review rating 3.9/5

Ahmed E. Business - 26/11/2018 Confirmed reviews ALL

- Facilities are very poor - Very bad wifi - Staff are polite but nor professional, I think they should have some customer service training - the airport shuttle car is not appropriate and was not even available on my leave and I had to pay for a private taxi at 5 AM in the morning while free airport shuttle is already included in my room rate

Dear Ahmed E., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. What concerns the transport to the airport is free as long as the client advises at least 24 hours before departure We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ousman Kemo M.

Customer review rating 3.9/5

Ousman K. M. Business - 22/11/2018 Confirmed reviews ALL

My stay at Ibis Malabo has always been excellent

Dear Ousman Kemo M., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Calm

Customer review rating 3.9/5

K. M. Business - 19/11/2018 Confirmed reviews ALL

peaceful and friendly atmosphere.

Dear Motrandami K., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The hotel is very nice and the staff are friendly

Customer review rating 3.9/5

Clive C. Business - 05/11/2018 Confirmed reviews ALL

I enjoyed my stay and wish to come back again

Dear Clive C., We very much appreciate your comments regarding your stay at the ibis Malabo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Compact and comfortable rooms , Poor dining experience

Customer review rating 3.9/5

Leenus Business - 05/11/2018 Confirmed reviews ALL

Positive: Rooms are compact and comfortable . Negative: Just one English Channel available. Dining experience very poor .... very limited choice and extremely slow service.

Dear Leenus George K., Thank you for taking the time to tell us about your experience at the ibis Malabo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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