ibis Malabo Hotel 3 stars

Beds and rooms are ok, including reception and service. African dishes are amazingly expensive.

For he price I was paying I expected at least minimal amenities. I was offered this “foam” as a substitute.

The experience was very homely as the rooms were well maintained and good furniture too. In addition, the food was very delicious and matched home cooking.

After paying a huge sum for per night I stayed in a small room which had very basic features. Bathroom made up of complete plastic with total size of 15-20 sqft was a big disappointment. Buffet breakfast was good and overall Hotel ambiance was good. Swimming pool was good and the Garden was huge place to walk. The staff was very annoying as i had bought an prepaid voucher but still they keep asking for the Money.

This hotel unequivocally has the most unfriendly staff I have encountered in my world travels. They found it impossible to say hello, good morning, how was you stay so far. I had breakfast everyday for 12 days and only one of the bus boys said "good morning" to me. Most of the staff appeared as if they wished they were somewhere else. Very poor training if any...

The staff were very friendly and accommodating, the air conditioner did not work ,even after several attempts to repair it. The internet was terrible. It was slow I could not load e-mails onto my laptop.

Very friendly staff Wifi very bad TV not good at all as channels shown on pamplet not same as what is actually available

Very good experience. Nothing bad to highlight except the fact that i did not succeed in calling the hotel before my trip to book the shuttle and i did not have the shuttle to drop me at the airport after my check out due to a strange rule (the guest needs to book the shuttle 48 hrs before which was not possible for me because i came for one night only and i was not able to reach the hotel over the phone before). Last point, this one is one of the most expensive ibis i ever see in my whole life around the world. Even the food is very expensive.

Nice experience with nice personnel, eager to help.

First room I found the room full of mosquitoes, while in a country that has Malaria. So how it could be full of mosquitoes... F&B at the restaurant are doing good... Chef and food was tasty and clean... Room linen is in a bad condition and pillows so OLD

- Facilities are very poor - Very bad wifi - Staff are polite but nor professional, I think they should have some customer service training - the airport shuttle car is not appropriate and was not even available on my leave and I had to pay for a private taxi at 5 AM in the morning while free airport shuttle is already included in my room rate

My stay at Ibis Malabo has always been excellent

peaceful and friendly atmosphere.

This is a very good comfortable hotel at a great price. Restaurant serves simple, but very good value meals that were well presented by courteous well trained staff. Front desk staff could use a bit more English language and other training on dealing with international customers but the price is right and the facility is brand new and very comfortable. By more front desk training, I mean, they were not very good at recommending shuttles or advising on getting to and from airport. Not a huge issue but one that could use a bit more proactive training to ensure that they are proactive and eager in thinking of solutions to guest queries.

I found the staff to be very helpful, and my English to be acceptable. In comparison to other hotels available, Ibis is the best value. The facility is simple, but very workable, clean, everything works. Wifi was very good.