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Sofitel Malabo Sipopo Le Golf Hotel 5 stars

Customer review rating 4.6/5 955 reviews

ALLSAFE approved hotel

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Sofitel Malabo Sipopo Le Golf
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+ 20 Services

Hotel extras

  • Close to the Sipopo Conference Center.

  • Hotel with private beach

  • Best buffet barbecue in town

  • The only one 18 holes golf course in Malabo

  • Best location for open air wedding ceremony

Hotel location

Sofitel Malabo Sipopo Le Golf

Zona Sipopo
P.O. Box 209
00209 malabo
equatorial guinea

Tel: +240240350091010

Fax: (+240)240350091011

Check-in from 14h00

Check out up to 12h00

  • By plane

    MALABO INTL AIRPORT At 25km / 15.54 miles - Shuttle free

GPS :3.762222, 8.898889

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 3 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 200 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 160 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • SSG
    • MALABO INTL AIRPORT
  • Hotel Parking
    • On site
    • 250 parking spaces
    • Private
Well-being
  • Horacio
    • Outside
    • On site
  • So Spa
    • On site
    • Massage
    • Sauna room
Boutiques/shopping
  • Art gallery

Our accommodation(s)

Sofitel Malabo Sipopo Le Golf offers 200 spacious guests rooms of which 10 suites. Deftly conceived, all rooms offer spectacular views to the sea and private botanical island or the golf course, but also a peaceful haven for business and relaxation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 311

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Malabo Sipopo Le Golf

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

955 reviews

TripAdvisor Rating 5.0/5

534 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Exceptional service

Customer review rating 5.0/5

Sinforosa O. Families - 12/10/2021 Confirmed reviews ALL

Overall my stay was great, the hotel grounds and rooms are very comfortable, just as I expected. The unexpected was the exceptional employee service, I was truly impressed.

Dear Sinforosa O., Firstly we would like to thank you for choosing our Sofitel Malabo Sipopo Le Golf hotel for your holidays in Malabo, all of your kind words about your stay with us are great to hear I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager
Customer review rating 4.5/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

All great but sometimes during the day the internet was slow.

Dear Wilrich L., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback from our repeater's guest. We could not avoid noting your comment on the wifi, rest assured we are working on it to fix it. Our colleagues appreciate greatly your feedback i am sure they will be happy for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Well serviced

Customer review rating 4.0/5

Cristobal Business - 28/09/2021 Confirmed reviews ALL

I enjoyed the stay at the Sofitel hotel: a variety of meals have been included compared to my last stay, access to a balcony to get fress air and have a chat with colleagues, and most important, any personal request were fulfilled satisfactory and on time.

Dear Cristobal O., Thank you for reviewing your recent stay in our Sofitel Malabo Sipopo Le Golf. It is wonderful to hear we were able to make your last stay special compared to previous one. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

good stay

Customer review rating 3.5/5

Jose A. A. E. Business - 19/09/2021 Confirmed reviews ALL

warm welcome. comfortable and inspiring room and bed. Meals up to standard with few shortages. e.g. lack of tropical pepper. Shortage of TV channels. neither football nor spanish speaking TV channels.

Dear Jose Antonio Asumu E., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback. Regarding the tv channel unfortunately we have 2 sport channel among the variety offered, we will look into the shortage of pepper to avoid any further repetition with other guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

my last stay was not the best stay at Sofitel Sipopo

Customer review rating 1.5/5

Olivier L. Business - 16/09/2021 Confirmed reviews ALL

in quarantine without having pre set menu offered for selection ......I was left with room service order for food delivery. Sometimes ..no one replies to the calls. End up sleeping several nights without dinner. Friday evening between 7h30 and 8.30 various room service calls were placed and remained unanswered. Once out of quarantine and free to eat with end of quarantine certificate in hands I was refused to order in the restaurant downstairs....reason..it is a buffet day and an order can be placed for a salade mixte only from the bar....I asked the order to be placed and moved to the bar area...to find out after 1 hour waiting that it was not placed......Didn't ever have an excuse word for the person overseeing the restaurant......

Dear Olivier Benoit Ekue L., Thank you for taking the time to tell us about your experience at the Sofitel Malabo Sipopo Le Golf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your company in charge of your stay has instructed to not restrict your choice with a fix menu but to give you the choice to order from room service, nonetheless it is clear that we have had a complete failure in the service in the room service department, reason for which we are presenting our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Houot General Manager

excellent

Customer review rating 5.0/5

Serafin E. M. Business - 07/09/2021 Confirmed reviews ALL

very nice

Estimado Serafin E., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Malabo Sipopo Le Golf. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Houot Director General
Customer review rating 3.5/5

Alejandro N. Business - 06/09/2021 Confirmed reviews ALL

I really don't know if these surveys mean anything to you or you just want add that to your program, I have done this several times complaining about the TV channels limitation, you cannot watch sports and I don't how hard is it for you to do that, anyway thank you , everything else is good but that

Dear Alejandro N. E., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback and critics. On the channel offer for the tv we have increased the number of sport channel and will continue to give more choice in the futur. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Very Good Stay

Customer review rating 5.0/5

Efren Business - 20/08/2021 Confirmed reviews ALL

Very good stay in Sofitel Malabo, staff are very friendly and helpful.

Dear Efren D., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback. I am greatful to hear that you have enjoyed our hotel and the staff, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Fantastic staff. Always a pleasure to be back

Customer review rating 4.0/5

M. Business - 06/08/2021 Confirmed reviews ALL

Very pleasant.

Dear Boguslaw M., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Picturesque location!

Customer review rating 4.5/5

Mandar Solo - 08/07/2021 Confirmed reviews ALL

I have stayed with them for 10 days on company paid basis - the rooms are spacious and clean. I happened to stay in the same room twice and the lights which were fused were not repaired. This is not a deal breaker though and would like to stay here again next time.

Dear Mr Mandar, Bonjour! Mandar We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

The worst ever hotel in my life among all hotels I tried in different destinations

Customer review rating 0.5/5

Hosam S. Business - 10/06/2021 Confirmed reviews ALL

The worst ever

Dear Mr S., Thank you for taking the time to tell us about your experience at the Sofitel MalaboSipopoLeGolf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback on the restaurant service, the cleaning and your check-in are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Houot General Manager

Good stay, Location good.

Customer review rating 4.0/5

Anonymous Business - 30/05/2021 Confirmed reviews ALL

Great room service, Room needs maybe to get fresh repaint.

Dear Icko D., Thank you very much for sharing this great review of your recent stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback. We appreciate your feedback on the guest room service, we also value your critics on the rooms, once again thank you for sharing Thank you again for making us your choice of hotel, and we hope your next visit will be more pleasant than the previous one. Sincerely, Eric Houot General Manager

Was not Sofitel I used to know

Customer review rating 2.0/5

Juan J. Business - 26/05/2021 Confirmed reviews ALL

Nice bed and tidy room ok, great balcon, good clime in the room. Bad management, I spent full day with breakfast I asked bath gel in a day, and they brought it second day, When you call them they seems to hear you very well but they don't know what your requested. Some waitress even interchange some bad conversations with guests.

Dear Juan J. N., Thank you for taking the time to tell us about your experience at the Sofitel Malabo Sipopo Le Golf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on the service is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you'have mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Houot General Manager

Company quarantine stay

Customer review rating 3.5/5

Anthony T. Business - 16/05/2021 Confirmed reviews ALL

Required quarantine period prior to travel offshore

Dear Anthony T., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Great Stay

Customer review rating 5.0/5

Anonymous Solo - 10/05/2021 Confirmed reviews ALL

I’m a regular guest... always a treat!

Dear Eleanor W., We very much appreciate your comments regarding your stay at the Sofitel Malabo Sipopo Le Golf. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager

Should be more competent as a 5* Hotel - nearly a good hotel....

TripAdvisor rating 3.0/5

misterg308 09/03/2020 TripAdvisor review

Stayed in January 2020 for 3 days. Pool good, room ok, restaurant service has strange rules about where you could eat and not all restaurants were available. Staff try to be helpful. For an Accor hotel the systems are very poor - check out took a very long time as they couldn't find the credit card machine, the machine would then not print receipts, and most importantly the booking confirmation on the Sofitel system said credit card payment had been taken and there was nothing to pay, but then later they find the system did not take payment. This creates much confusion and aggravation when they look for payment once you get home! One would expect much more competence from an Accor hotel. So a good hotel, let down by unexpectedly poor systems. Double check their paperwork!

We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Sofitel Malabo Sipopo le Golf hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.

Beautiful hotel & property

TripAdvisor rating 5.0/5

klfarnsworth Business - 11/12/2019 TripAdvisor review

Very friendly and professional staff. Hotel was beyond expectations. Hosted a company golf tournament and pool side dinner. All expectations were exceeded. I will certainly be coming back in the future.

Again we thank you for this wonderful review, it has been a pleasure for us to welcome you and we look forward to serving you again soon

Malabo Sofitel

TripAdvisor rating 4.0/5

DayTrip61410419315 Business - 23/06/2019 TripAdvisor review

Great stay apart from the last night when about 1am someone came into the room, having been given a key that opened my room door. He excused himself and left but it is worrying from a security point of view that it could have happened.

Thank you for sharing a review of Sofitel Malabo Sipopo le Golf. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention See you soon

Pay close attention to the invoice. Teach some manners to your staff...

TripAdvisor rating 3.0/5

anyini Family - 14/09/2015 TripAdvisor review

This is a very nice hotel, however the staff needs a serious customer service training, starting by the staff in the reception. They are not courteous at all, and somewhat clueless about their duties. The morning I was checking out, I had an 0800 flight, thus by 0550 I came to the reception to check out. There was nobody to take care of me, after couple of minutes a sleepy guy came to process my check out. While checking my invoice, I noticed a charge of a meal for 107.00 CFAs (that is over $200.00 usd) meal. I requested the invoice to be revised and to show me all the receipts of the meals I have signed for. It took him over 10 mins to get the receipts. Another gentleman came in trying to explain to me why that was my charge, without evidence. Finally they verified that charge didn’t belong to me, and issued a new invoice that to this date I am still not cleared on what I was charged for. When I try to pay with the rewards hotel voucher, they refused to receive them, claiming I can’t use the vouchers there. It was already 0620 and I had a 30 minute ride to the airport. At this point, I had no time to enter a discussion with these gentlemen to accept my vouchers, nor to get a clearer explanation of the total charges, otherwise I would have missed my flight. In the bar, someone named Robert I believe, I wrote down in the receipt a tip of 4 usd, to what he said, “you have to give me this in cash because the hotel is not going to give me anything”. I was disgusted by that comment, and reluctantly gave him the tip in cash. The following morning, my dad and I had a coffee and some pastries. He brought the invoice and I gave him 20,000 cfa (around 40 usd.) the bill was something like 12,000…he said you have to sign, which I did. After 5 minutes, I noticed he started to take care of other customers and I was still waiting for my change. When I asked for it he said..”oooh, I thought it was a tip!! “ HELLO???!!! A 40.00 USD TIP FOR A 20 SOME USD COFFEE AND PASTRIES???, you must be kidding me!!! and yes….this is the same guy who asked me the day before for a tip in cash. I don’t think I will stay there again.

Dear Anyini, First of all let me express my sincere apologies for all the unpleasant moments that happened during your stay, on my behalf and on my team. All management team from Sofitel Sipopo Le Golf, works daily to train all the ambassadors of the hotel, in art de vivre and French recevoir offering a cousu main service that goes beyond the expectations of all our guests. I deeply regret the misunderstanding suffered while staying at the hotel bar and upon check out in your departure. I can assure you that the service offered to you is not the usual service we give to each and every one of our guests. I supposed you have seen the high numbers of excellent comments on tripadvisor and that is maybe why you chose Sofitel Sipopo. Now, after carrying out investigations, would not be the slightest doubt about the lack of professionalism of my ambassadors. As you said you have been extra charged for no reason and this amount will be definitely returned to you. I hope anyway you enjoy the rest of your stay. It is just a pity you did not ask for the duty manager who would have solved immediately your problem without allowing you to leave the hotel with a bitter taste. Obviously you are saying that you would not come back anymore to the hotel nevertheless let me offer you my email address and ask you to come back to experience another week-end: H8212-GM@sofitel.com. The service you experience is unacceptable and I invite you to be my guest another week-end and I am sure you will post another tripadvisor review in line with the other 270 reviews as “Excellent”. Again thank you for telling us exactly what happened, it is the only way for us to improve. Again, accept my sincere apologies. I remain at your disposal. With my best regards Sylvain Chauvet General Manager

Great View n peacefull

TripAdvisor rating 4.0/5

Roca386 Solo travel - 19/06/2013 TripAdvisor review

nice luxury hotel, just base in the middle of no were land, great view, the beach the place can be great for a short term visit, if you plan to stay longer you'll get bore out of your mind. i stayed on a weekend when there were not activity going on. but am sure there's a lot event happening there every now n then

Dear Roca, Thank you for your comment. That's true that it was quite during your week-end that was not the case the week end after :-) We hope to welcome you again soon for a relaxing time. Best regards Sylvain chauvet General Manager

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