ibis Aguascalientes Norte Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,901 reviews

ALLSAFE approved hotel

Information message

ibis Aguascalientes Norte
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+ 14 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Aguascalientes Norte

Bvld Aquascalientes Zac km 6
Fracc Arroyo el Molino
20123 aguascalientes
mexico

Fax: (+52)4492002501

Check-in from 15h00

Check out up to 13h00

  • By plane

    AGU JESUS TRAN At 25km / 15.54 miles

  • By train

    CENTRAL AUTOBUSES At 6.4km / 3.98 miles

GPS:21.935701, -102.29059

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN PASTA & GRILL

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Aguascalientes Norte

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,901 reviews

TripAdvisor Rating 3.5/5

251 reviews

GREAT PLACE

Customer review rating 5.0/5

Brenda Families - 03/11/2021 Confirmed reviews ALL

ALL OUR EXPERIENCE WAS VERY NICE THANK YOU

Dear Brenda, We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

Great stay

Customer review rating 4.5/5

Patty Families - 27/07/2021 Confirmed reviews ALL

Very clean and tidy

Dear Patricia Ordoñez Beattie, We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

Poor - Austere

Customer review rating 1.5/5

Nestor M. Business - 23/06/2021 Confirmed reviews ALL

I don't like my stay there, my access card broke every time than I go out of my room or uses the elevator , lack of in the rooms soap towels and water.

Dear Nestor M., Thank you for taking the time to tell us about your experience at the ibis Aguascalientes Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

ok

Customer review rating 3.5/5

Joshua Business - 08/06/2021 Confirmed reviews ALL

It's average, a little dirty, needs to some maintenace

Dear Joshua G., We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

Agradable

Customer review rating 5.0/5

Edgar R. D. G. Business - 26/05/2021 Confirmed reviews ALL

Agradable

Estimado Edgar Ricardo Diaz G., : Muchas gracias por compartir su experiencia en Hotel Ibis Aguascalientes Norte. Es un placer saber que logramos cumplir con sus expectativas de confort y descanso. Le esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

well located, fair price

Customer review rating 4.0/5

Ismael Q. Couples - 16/03/2021 Confirmed reviews ALL

stayed a couple of nights, comfy place, sadly too noisy

Dear David Ismael Q. Montes, We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

Good stay and good confortable

Customer review rating 4.5/5

Jose Solo - 11/03/2020 Confirmed reviews ALL

My experience was excellent and confortable.

Dear Jose F., We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General

excelente

Customer review rating 5.0/5

Tomas S. C. Business - 02/03/2020 Confirmed reviews ALL

si volveria a regresar

Estimado Sr. Tomas S.: Agradezco se haya tomado el tiempo para compartir su experiencia en el Hotel. Me complace especialmente el que reconozca el esfuerzo de los que trabajamos en Ibis Aguascalientes Norte por lograr nuestro objetivo, el hacer de su estancia una experiencia confortable y especial. Esperamos tenerla de vuelta con nosotros en sus próximas visitas a la Ciudad. Gerente General Encuentre las mejores tarifas en ibis.com

Good Stay

Customer review rating 4.5/5

Miguel Business - 25/02/2020 Confirmed reviews ALL

I had a good time at the hotel, I would go back anytime I will be in Aguascalientes

Dear Miguel A., We very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerente General Encuentre las mejores tarifas en ibis.com

15 days vacation

Customer review rating 0.5/5

Helen Families - 16/01/2020 Confirmed reviews ALL

I had to beg for some one to make the omelet she was to busy on the phone texting. Breakfast was boring I didn't use it for 10 days. No choices. My ac doesn't work because the hotel turns on heater automatically. I was changed to ibis blue budget because there a/c did work. I paid more and no one would discuss price difference. Staff did not care. Mgr must of been on vacation. I really don't know how so many things went wrong. I paid extra during the holidays and yet I was in budget blue

It was ok.

TripAdvisor rating 3.0/5

Peter B Couples - 17/12/2019 TripAdvisor review

On my first night I spilled a green sauce on my blanket ,2 days later I noticed the same spilled . The housekeeping lady didn't replace my blanket , all she did was turned them around. Overall my stay was ok just that problem.

Very convenient

TripAdvisor rating 4.0/5

Experience748525 Business - 29/09/2019 TripAdvisor review

One of the best hotels price/quality I’ve been in a while. I found very useful having a dinner service at the bar until 10:30pm and the breakfast buffet was correct. Location is not ideal but well communicated if you have a car.

Dear Guest I appreciate the time you took to share your experience with other travelers. I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation. We hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

COMPLAINT FOR BAD SERVICE

TripAdvisor rating 1.0/5

EDGARDORIVAS Business - 09/11/2015 TripAdvisor review

Reservation name : Mr. Edgardo Rivas Reservation number : CTKBVQXF On November 4th, we arrived to the hotel around 11:30 with our reservation number and we were informed in the front desk that the check in would be after 15:30 hrs with the guarantee that the reservation would be available up to 18:00 hrs. Therefore we left the hotel to our business meeting, by 17:25 hrs I called the hotel to guarantee our reservation with my credit card due that we were delay in the meeting. When the people at the front desk answered my call they told me that we lost our reservation by order of the hotel general manager Mr. Abel Vargas because the hotel was overcrowded and If I had any doubts she can be able to contact me with Mr. Vargas. I was surprised when Mr. Vargas told me that one of the rooms had a water leak and they had to repair taking the furniture, the wood floor and the tapestry wall out of the room. In the way Mr. Vargas gave me this explanation I immediately suspected he was lying and ask him to show me the room, he told me that it wasn't possible and and we confirmed he was lying. WE FEEL REALLY DISAPPOINTED BY THE WAY WE WERE TREATED FROM THE HOTEL AND THAT WE HAD TO LEAVE THE MEETING TO START TRAVELING FROM HOTEL TO HOTEL ASKING FOR A ROOM WHEN WE HAD A RESERVATION.

Dear Mr. Rivas Thank you very much for taking the time to share your comments regarding your reservation in Hotel Ibis Aguascalientes Norte. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our plumbing installations in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Abel Vargas General Manager

Going down hill

TripAdvisor rating 2.0/5

alwaysdata Family - 03/07/2013 TripAdvisor review

I've been staying at this hotel for 4 nights or more the last few years and in my opinion the hotel is going down hill. The towels look to be the same as 4 years ago and 2 out of the 4 days that I stayed at the hotel there was no towels in the room and I had to request them. Also the air conditioning unit leaked (I have encountered this problem in previous stays as well) It's a shame as it was a good place to stay, good location, good value but it appears that mgmt is letting it go down hill. My only other complaint is that the hotel charges you approx $100 dollars to store personal valuables in their safety deposit boxes.

Average hotel, terrific location.

TripAdvisor rating 3.0/5

Twnty20 Friends getaway - 25/03/2013 TripAdvisor review

Not the best, but good price, good value, good location, few amenities, small rooms, small bathroom, safe, and "we did just fine there", if you mainly leave in the a.m., and return to sleep. I would most likely stay there again.

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