ibis Aguascalientes Norte 3 stars

Customer review rating (ALL Rating) 4.3/5 290 reviews

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Description

Hotel extras

  • Buffet breakfast

  • Located 8.5 km from the city center

  • Close to companies: San Marcos, Mahle, Marelli, Silbec and Toyo Kasei

  • Place to buy: Altaria Shopping Center

  • Attractions to visit: Santa Elena Winery, the Wine Route and the Victória Stadium

Our accommodation(s)

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Room 1

Hotel location

ibis Aguascalientes Norte

Bvld Aquascalientes Zac km 6, Fracc Arroyo el Molino
20123 Aguascalientes
Mexico

GPS:21.935701, -102.29059

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

IBIS BAR

The Ibis bar is a friendly place, where everyone can get together and relax. Don't think twice, take some time to relax! We will serve you a drink and our snack service at the bar is available 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  290 reviews

Customer review rating 0.5/5

Galvan O. Business - Confirmed reviews ALL

Dear Galvan O., Thank you for taking the time to describe what happened. We sincerely apologize for the confusion, frustration, and inconvenience caused while coordinating your colleagues’ reservations. After reviewing the situation, we identified that the reservations were incorrectly registered by the reservations call center under the same guest name and linked to your email address. This error affected the confirmations and created unnecessary complications for both you and the travelers. We have reported the case to the appropriate team so the process can be reviewed and corrected. We would also like to clarify that check-in begins at 3:00 p.m.; guests are not required to arrive at exactly that time. However, reservations without a valid payment or credit card guarantee may only be held until the cutoff time stated in the booking conditions and can subsequently be released when the hotel is fully occupied. Regardless, this policy and the status of each reservation should have been explained clearly and respectfully, and we regret that you did not receive consistent information or effective assistance. We are particularly concerned by your comments regarding the attitude of our staff. Arrogance or indifference is not consistent with our service standards, and your feedback will be addressed with the teams involved. We understand that this experience affected your confidence in our hotel and your willingness to book future stays for your colleagues. Please accept our sincere apologies for the reservation errors, the inadequate communication, and the inconvenience caused. Edir Andrés CANO General Manager Edir Andrés Cano Valles General Manager ibis & ibis budget Aguascalientes Norte

Customer review rating 5.0/5

Edward G. Families - Confirmed reviews ALL

Dear Edward, Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to know you enjoyed the cleanliness, comfort, security, and overall atmosphere of the hotel, as well as our lobby and breakfast service. At ibis budget, we focus on providing practical, comfortable, and clean spaces for a great rest experience, so it is very rewarding to know we met your expectations. We truly appreciate your kind comments and look forward to welcoming you again soon. Kind regards. Edir Andres CANO General Manager Hotel ibis & ibis Budget Aguascalientes Norte

Customer review rating 2.0/5

Anna R. L. Business - Confirmed reviews ALL

Estimada Anna, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our front desk team. This is certainly not the level of service we strive to provide, and we regret that you felt unsupported during your stay. Your comments are very important to us and will be shared with our team so we can review what happened and work on improving our service and communication with our guests. If you could please share a bit more information with us so we can better understand what happened. We sincerely apologize for the inconvenience caused and hope you might consider giving us another opportunity to provide you with the welcoming experience we aim to deliver. Atentamente, Edir Andres CANO General Manager Hotel ibis & ibis Budget Aguascalientes Norte

Customer review rating 4.5/5

Jose L. A. Business - Confirmed reviews ALL

Estimado Jose L. A., Agradecemos sinceramente su comentario positivo. Nos complace saber que su estancia fue satisfactoria y agradable. Su satisfacción es nuestra prioridad y esperamos volver a recibirlo en el futuro. Edir Andres CANO Gerente General Hotel ibis & ibis Budget Aguascalientes Norte

Customer review rating 4.5/5

Rogelio M. Business - Confirmed reviews ALL

Estimado cliente. Agradecemos mucho su disposición para hacernos saber sobre su experiencia y cómo la podemos mejorar. Puede tener la seguridad de que atenderemos a sus observaciones en espera de que nos de la oportunidad de atenderle nuevamente. Le deseamos un feliz regreso a casa.

Other web-users rate our hotel

  • 86 reviews 8.2/10 Location
  • 268 reviews 4/10 Room
  • 402 reviews 8.9/10 Service
  • 39 reviews 0.4/10 WiFi
  • 133 reviews 5.6/10 Cleanliness
  • 120 reviews 2.5/10 Comfort
  • 99 reviews 8/10 Food
  • 79 reviews 7.5/10 Breakfast

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Ibis Budget Aguascalientes 2 stars

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