Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,091 reviews

Best price
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Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
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Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Netherlands

Description

Hotel extras

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Telephone
Fax +31 23 747 0399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,091 reviews

TripAdvisor Rating  4.5/5  1,570 reviews

Certificate of excellence 2024

Good stay

Customer review rating 5.0/5

Lisette L. Families - Confirmed reviews ALL

Very comfortable and hospitable. Friendly staff ready to help where needed. Quiet rooms, no noice from other guests. Good location, no airplane noice either. Would highly recommend.

Conveniently close to Schiphol Airport

Customer review rating 3.5/5

S. D. J. Couples - Confirmed reviews ALL

Bit disappointed with the size of the bed and the quality of the mattress. Mattress was sagging and due for replacement. That said, it was the first letdown after several stays at this hotel.

well located, good stay. Staff should be better trained on admin follow-up e.g; correct e-mail addresses and correct invoices

Customer review rating 4.0/5

Pb Business - Confirmed reviews ALL

It was a long wait to have an invoice with correct company details. Then I only received an invoice for 1 night not both. so I had to call back to receive the other invoice for the other night and my professional e-mail was not anymore in the system

Good hotel, a little poor reception for l. g..

Customer review rating 2.5/5

Dissatisfied A. A. L. G. Business - Confirmed reviews ALL

Breakfast has a lot of healthy choices. Unfortunately although being a l. a. a. member (almost Platinum ranking) no recognision at check-in, no room upgrade etc. A little disappointing. Discussing wether or not the Breakfast was included in the rate at Breakfast and waiting >1h on ordered food in the Bar adds up the small disappointments. As I haven't had these experiences in the past in this hotel, assuming this was an 'unlucky' stay.

Dear g., Thank you for taking the time to share your concerns. We are pleased that you found our hotel to be good overall. Our team strives to provide a comfortable and enjoyable experience for all our guests. However, we sincerely apologize for the shortcomings you experienced during your stay. As a valued ALL Gold member, we regret that you did not receive the recognition you deserve. We are reviewing our check-in procedures to ensure proper acknowledgment of our l. guests. The delay in food service at our bar is concerning, and we are addressing this with our team to prevent such occurrences in the future. We also apologize for the confusion regarding your breakfast inclusion. We are reviewing our processes and communication to avoid any such misunderstandings. Nonetheless, we are delighted that you appreciated our breakfast offerings. We take pride in providing a wide range of healthy choices to cater to our guests' preferences. We value your loyalty and hope to have the opportunity to welcome you back for a more satisfying experience that truly reflects our commitment to excellent service. Best regards, Mark Mosselman, General Manager

Don't waste your money...

TripAdvisor rating 2.0/5

tjtravels2024 TripAdvisor review

This hotel SHOULD be a winner: good price, next to a train station, lots of amenities (room service, restaurant, snack shop, ice machine on every floor, etc.) But it isn't. I probably wouldn't have bothered to write this review but the staff have been so consistently unhelpful and miserable that I wanted to warn others off staying. From the moment I walked in the lobby, I was left unacknowledged by the lone staff member working. No problem with waiting if he's trying to sort something out, but he could have at least cracked a smile or said as much. An older female employee came over a minute later and after leaving me standing there, grumbled that they were severely understaffed. Not something the customer wants to hear. Not a single smile from the pair of them the entire interaction. Later, I requested some toiletry items via the app. Three hours later I had to chase. A cleaner turned up at my door with the wrong items. The fire alarm went off during our stay. I trudged down several flights with elderly people struggling to descend. When we got to the bottom a laughing maintenance man said it was just a test. Why on Earth weren't guests notified? Absolutely no care or consideration. I was repeatedly sent an offer for late check out (which I wanted). I tried to book it twice, but both times it was rejected with no comment or message. Why keep sending it then? Every single interaction, staff have been so unpleasant it genuinely made me regret my booking. The frustrating thing is, Dutch people are nothing like this. It's a horrible representation of a such a great country. I hope Novotel Management read this and take it seriously.

Dear Thalia, Thank you for sharing your experience with us. We are sorry to learn about the challenges you faced, particularly with the service provided by our team. Our aim is always to offer a warm and efficient welcome to all our guests, and we regret that we did not meet this standard during your visit. Regarding the toiletry items and the fire alarm incident, please accept our sincere apologies for the inconvenience caused. We understand that clear communication is key, especially in situations involving safety procedures, and we will review our protocols to ensure guests are properly informed. Additionally, we regret any confusion regarding the late check-out offer and the lack of follow-through you experienced. We’ll be sure to reflect on your feedback internally to ensure that the issues you’ve highlighted remain isolated incidents. Nonetheless, we truly value your compliments on our reasonable pricing, great location and the comprehensive amenities available at our hotel. We strive to provide an exceptional value for our guests and are glad you appreciated these elements of your stay. We hope to have the opportunity to welcome you back in the future for a stay that truly reflects the high standards of Novotel Amsterdam Schiphol Airport. Warm regards, Mark Mosselman, General Manager

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Other web-users rate our hotel

  • 1,327 reviews 8.7/10 Location
  • 1,702 reviews 7.4/10 Room
  • 1,674 reviews 7.6/10 Service
  • 29 reviews 8.4/10 WiFi
  • 791 reviews 6.9/10 Cleanliness
  • 755 reviews 8/10 Breakfast
  • 445 reviews 9.6/10 Vibe
  • 382 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.