Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,437 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel.

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,437 reviews

TripAdvisor Rating  4.5/5  1,516 reviews

Certificate of excellence 2023

A product was stolen from my room, most probably by room clearing Staff. The hotel did not believe me, ignored my loss a

TripAdvisor rating 1.0/5

Zuzanna L TripAdvisor review

A product was stolen from my room, most probably by room clearing Staff. The hotel did not believe me, ignored my loss and entire situation despite multiple attempts of contact and requests to solve the situation. Extremely unpleasant experience.

Friendly hotel well located

Customer review rating 4.5/5

Michael Business - Confirmed reviews ALL

I stay regularly and always find the staff to be friendly and helpful. The rooms are spacious and the breakfast has good options and fresh

Dear Michael, Thank you for your kind review. We're delighted to hear that our staff's friendliness and helpfulness stood out during your regular stays. It's great that the spaciousness of our rooms added comfort to your visit, and we're glad that our breakfast selection met your expectations with its variety and freshness. Rest assured, we continuously strive to provide an exceptional experience for all our guests, and your feedback is invaluable in maintaining our high standards. We hope we have the opportunity of seeing you again in the future. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

1 train stop from Schiphol

Customer review rating 4.0/5

Pascal Business - Confirmed reviews ALL

Nice, modern hotel that is well located. Some technical difficulties during my stay.

Dear Pascal, Thanks for sharing your point of view. We're delighted to hear that you appreciated our hotel's convenient location just one train stop from Schiphol Airport. It's wonderful that our modern design contributed to a pleasant stay. However, we regret to hear about the technical difficulties that affected the breakfast service. While this was an unusual situation, we have taken steps to ensure our kitchen operates smoothly to provide our guests with a delightful dining experience and regret that we were not able to have this done in time for you to enjoy your breakfast. For any significant issues during your stay, we encourage you to contact us directly so we can find a timely solution. We are looking forward to welcoming you again. All the best! Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Good stay, but restaurant could be open till later

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very well located for those who want to stay close by the Schiphol airport and also not depend on hotel buses, as the hotel is right next to the Hoofdorp railway station. The hotel has a lovely lobby, good atmosphere, and the room is nice. The only qualm for me was that the restaurant closes a bit too early for a hotel which caters to a lot of airport transfer guests. The bar remains open, but the restaurant closes early, and this is an issue as there is nothing nearby that is also open.

Dear Guest, Many thanks for your feedback. We're delighted to hear you appreciated our convenient location next to Hoofddorp railway station, our welcoming lobby, and our comfortable rooms. Your feedback on the restaurant hours is valuable to us, and while we strive to cater to the various schedules of our guests, we'll certainly consider your suggestion as we continually seek to enhance our services. It would be a pleasure to welcome you again. Kindest regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

Worst experience i had from front desk

Customer review rating 0.5/5

Frequent G. Business - Confirmed reviews ALL

Worst experience i had from g. services from desk, Mr Rain or Mr. Ray (could nit get his name clearly)

Dear g., Thank you for taking the time to share your feedback with us. We apologize for any inconvenience this may have caused and would appreciate your understanding and cooperation in resolving this matter. To address this matter promptly and effectively, we kindly request that you provide us with the details of your concern by reaching out to us directly at H7… Rest assured, our team is committed to resolving any issues you may have encountered during your stay or regarding your reservation. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Mark Mosselman General Manager Novotel Amsterdam Schiphol Airport

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,404 reviews 8.7/10 Location
  • 1,788 reviews 7.4/10 Room
  • 1,823 reviews 7.5/10 Service
  • 29 reviews 7.9/10 WiFi
  • 897 reviews 8.4/10 Breakfast
  • 808 reviews 7.2/10 Cleanliness
  • 480 reviews 9.6/10 Vibe
  • 429 reviews 8.4/10 Amenities

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