Mercure Sydney Liverpool 4.5 stars

Customer review rating (ALL Rating) 4.7/5 550 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The Laneway' family dining precinct and indoor kids play area

  • On-site fitness complex and ice rink

  • Resort-style swimming pool

  • Ample free parking

  • Easy access via M5 and M7 motorways

Our accommodation(s)

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Hotel location

Mercure Sydney Liverpool

424 - 458 Hoxton Park Road
2170 PRESTONS
Australia

GPS:-33.928934, 150.875525

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  550 reviews

TripAdvisor Rating  4.5/5  743 reviews

Nice hotel but disappointing experience

TripAdvisor rating 3.0/5

TraceyG185 Couples - TripAdvisor review

The hotel definitely presents well. I like the nice big showers in the bathroom. Decided to stay here due to the good reviews, it's proximity to where we needed to go and to have a little break but it hasn't gone well. The first room we went in to had a blinking ceiling light. I called reception and they said to come back down and they'd switch our room. Got given a room on the top floor which I thought was great but the air-conditioning was faulty and we didn't realise until quite late so the room was really warm, I couldn't even put the doona over myself and there was a blinking green light all night. I didn't get much sleep. There was also a bit of noise from the lift. Went to reception the next day and they got someone to check it and I got a call saying we would have to switch rooms again. When we got back the person at reception said we would have to cart all our luggage downstairs again and then get keys for the new room and go back up. I asked if we could just take the luggage straight to the new room and fortunately Nathan at reception stepped in and said yes and he would help us. He's been the only helpful and genuinely friendly person here. Got back to the hotel the second night and my hubby drove around for ages looking for a car park but couldn't find one. There's no dedicated spaces for hotel guests so if there's an event on at the attached venue bad luck! He ended up being able to leave the car in the pick up/drop off driveway but went down at 10.20pm which was after the time they said and still no parking so we'll have to stay up late so he can go back down again to move it. I can now hear noise from above us and the lift but luckily have ear plugs as I'm not moving rooms again!! Still have 2 nights here :( Also, if you prefer soft beds as I do, please be aware the beds here are quite firm.

Easily accessible and very clean & tidy

Customer review rating 4.5/5

Stan T. Families - Confirmed reviews ALL

Stayed 2 nights 2 rooms with family. Had previously stayed here and was happy to return. Reality was I actually didn't remember it being so good and we where all very impressed with how clean and tidy the hotel is. We ate breakfast twice and enjoyed dinner

average

Customer review rating 2.5/5

Andrew G. Business - Confirmed reviews ALL

An hour and 40 minutes to get a burger delivered (room service) I followed up after about 50 mins to be told i'll check up and get back to you. 30 minutes later i rang again to be told its on its way,arrived 20 minutes later and was not hot,

Love location and convenience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Awesome, the staff are very accomadating

Always a great stay

Customer review rating 5.0/5

Mimma Families - Confirmed reviews ALL

Mercure is the only place I stay when I come to Sydney. Room is always great

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Other web-users rate our hotel

  • 244 reviews 8.3/10 Location
  • 758 reviews 8.3/10 Room
  • 645 reviews 8.9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 364 reviews 8.2/10 Comfort
  • 354 reviews 7.7/10 Cleanliness
  • 210 reviews 8.4/10 Amenities
  • 194 reviews 7.3/10 Food

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