ibis Kassel Melsungen

ibis Kassel Melsungen

Customer review rating (ALL Rating) 4.1/5 59 reviews

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Description

Hotel extras

  • Snacks and drinks served in the bistro 24 hours a day

  • 50 free parking spaces at the hotel

  • Free WIFI in all rooms and public areas

  • Only 0.6 miles (1 km) from highway A7

  • Cycling and hiking trails right next to the hotel

ALLSAFE approved hotel

Hotel location

ibis Kassel Melsungen

Am Buerstoss 2a
34212 MELSUNGEN
Germany

  • Bundesstrasse:  B253 Hotel

  • By plane

    FRANKFURT/MAIN At 149km / 93 miles

  • By plane

    PADERBORN At 100km / 62 miles

  • By train

    MELSUNGEN At 1km / 0 miles

GPS:51.131545, 9.522808

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

BISTRO

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  59 reviews

TripAdvisor Rating  3.5/5  338 reviews

Hotel Okay, Staff Outstanding

Customer review rating 5.0/5

Marc L. Solo - Confirmed reviews ALL

Arrived very late at the hotel, as I travelled from Ireland through France to Germany. So I was looking for a hotel in the lower price segment to get some sleep in, as I still had few hundred miles left to drive. Upon arrival, the front desk member was very welcoming and super friendly - which gave the stay a complete different level of experience. The room was as expected at an ibis, nothing special but comfy beds and very clean. Thanks again for a pleasant experience, and kudos to the front desk member (sorry, cannot remember your name) for an outstanding, out-of-norm experience. If I ever need to stay in the region again, I'll certainly will come back!

Dear Marc L., We very much appreciate your comments regarding your stay at the ibis Kassel Melsungen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Dagmar GM

Forgettable stay in a fairly run-down hotel

Customer review rating 3.0/5

Andrea Couples - Confirmed reviews ALL

The staff was friendly but the hotel has seen better days, and it was not overly clean.

Dear Andrea B., Thank you for taking the time to tell us about your experience at the ibis Kassel Melsungen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Dagmar Weigand GM

Very good Welcome

Customer review rating 4.5/5

Jorgen Families - Confirmed reviews ALL

Nice to be welcomed late in the evening.

Dear Jorgen N., We very much appreciate your comments regarding your stay at the ibis Kassel Melsungen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Dagmar GM

Nice stay

Customer review rating 4.0/5

Just. Couples - Confirmed reviews ALL

Friendly staff.

Dear Mr. J., We very much appreciate your comments regarding your stay at the ibis Kassel Melsungen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar Weigand

No water or heat

Customer review rating 0.5/5

Nick Solo - Confirmed reviews ALL

I came in late and when I got to the room, it was freezing. I turned both wall radiators all the way up figuring it would be warm in a bit. I used the restroom and even I tried flushing, nothing happened. Whatever, I'll let them know in the morning, I am really tired and cold. The next morning, I woke up and the room was still freezing, luckily both blankets kept me warm enough. I checked the heaters and they were barely putting out any heat. Okay, at least the warm shower will make up for it. Tried turning on the water and barely a trickle came out. I tried the toilet and it still wouldn't flush. I went downstairs and showed the receptionist that there was no water. She offered a breakfast and refund but couldn't refund because I booked it online. The breakfast only had stale eggs that has been out all morning and a little bread left. I asked if I could at least use the toilet/shower in another room. But I think it was lost in translation. She just explained that this was only the second day they were open in over 18 months. So, dirty, tired and hungry, I went to find burger king and abbey hotel for the rest of the trip.

Dear Nick H., Thank you for taking the time to tell us about your experience at the ibis Kassel Melsungen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dagmar Weigand GM

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