Hotel Novotel London Brentford 4 estrelas

We are regular visitors to this hotel and on this occasion it was a disappointing visit. This hotel is usually a hidden gem - it has great facilities, good modern rooms, great location and very attentive staff. But on this visit over the August Bank Holiday weekend we have to say we were really disappointed with our stay. The cleanliness was the main issue - our room was not cleaned at all during the course of our 3 night stay and we had to call guest services to replenish towels/toilet roll/shower gels and shampoos etc. Our room had a used cup left under one of the pull out beds and we found sweets by the curtains. The swimming pool is starting to look a little worse for wear and there doesn't appear to be anyone cleaning that or the surrounding areas and changing rooms very often. I had to tidy the gym up on one occasion as dumb bells were left strewn everywhere (although I acknowledge this is a guest issue and not a hotel staff issue). Our television barely had any channels working, just a few BBC channels only. Guests were not adhering to the "masks in public areas" rule. A church service on Sunday evening made it very difficult for the children to settle as we could hear the live music being played in our room. As I say, and as an ALL member, we are normally very happy with this hotel but it looks as if the effects of Brexit and the Pandemic are taking its toll on the staff and procedures that the hotel are trying to implement. We may put off visiting for a while until everything begins to settle down a bit. Compliments to the front of house staff who were working that weekend - I think they had a rough ride at times with the demands of some of the guests and with how busy the hotel was. They did a good job under the circumstances.

Cards didn’t work, breakfast cold, given lipstick stained cups on two occasions, sauna not working or at temp, no bathroom mat, had to request it H&S issue, cancelled Accor hotel booked for Dubai later on this year, still haven’t received invoice been 5 days

We had a great time at Novotel Brentford! Well located and excellent service. Breakfast was really good with a good selection to choose from. We’ll only suggest to refill the hand free gel sanitisers.

This will be my 1st ever NEGATIVE review.. we booked this Novotel brentcross with some other friends as a chessington world staycation, the bathrooms leak, The Manager Swinton needs to be RETRAINED! He is very rude and arrogant! .. also not organised, I don't think they can handle group booking, So I will advise others to go elsewhere! The most disappointing part was that we made advance booking to extend our stay for 5pm checkout, as we knew the kids would be way too tired to check out at 12pm.. Swinton refused at the last minute to reactivate our stay. Myself and another family checked in just the night prior, so only 2 families wanted to extend, as others had to leave .. Even after showing him the email confirmation for £20 extra payment, also explained that we had a confirmation from the receptionist at check in (as advised in the email confirmation) that 5pm check out was fine.. He said the Hotel was full! I did not believe this because it was very obvious that it was not busy .. We tried to explain as calm as we could to the Manager as this was in the presence of our disappointed children😞 .. who haven't been on holiday for so long .. Swinton actually said its no big deal that other kids haven't been on break either .. We are not lousy families , we are professionals who know how to conduct ourselves in the public , but Swinton really embarrassed us infront of other guests also ruined the concluding part of our break .. I will also be sending a formal complaint to the Management. I did notify Swinton that I would record his action, and he wasn't remorseful , He prolly thought I was just bluffing.. but So I have a recorded proof. That staycation meant a lot to my family and friends but Swinton ruined it 😒 ..

Excellent service, superb breakfast, staff are very attentive, polite and friendly specially the lady with long hair. Spacious and clean room. Overall we had a relaxing weekend holiday. Highly recommended to stay.

We booked this hotel so we could travel into London (by car) and easy to get back to Heathrow. The hotel is clean and modern. Room is well furnished and facilities like gym and swimming pool are great. The location is great for someone driving, but probably not that great for walking around.

Honestly such a lovely hotel, very clean, very helpful and friendly. If I had to nit pick… Service was abit slow in the restaurant at dinner and the pool was crowded with children when it says no children after 8pm however this did not ruin the stay at all. There’s not much around the area but having the pool and a lovely restaurant keeps us busy enough for one night.

The hotel is amazing, staff were excellent and the room was very nice and thoroughly cleaned . Will come again after the second lockdown is over . The food in the restaurant was very tasty and and amazing as well as the choice of breakfast that was available .

Very good value hotel with very good breakfast and clean, comfortable rooms. Parking under the hotel is very convenient. Location is handy for Twickenham or Central London. Check in and out is easy and efficient.

A pleasant stay at a well appointed hotel. Once you get used to getting there ( Piccadilly line to South Ealing then 65 towards KIngston), it all happens . Welcome, food, etc all up to standard. Room clean and comfortable although it needed maintenance.

The hotel was really lovely, it was clean and the service was great. We enjoyed the breakfast and felt it was value for money. The only aspect of concern is parking, but the hotel were lovely in explaining how it works.

Professional and dedicated team. Listening and action manager. Good for family. Excellent restaurant and room services Upgraded to executive suite due to minor mistake from the check in team. Will surely visit again.

We were 4 families and we were scared initially how this hotel will cope our big group! It did not disappoint us at all, thoroughly enjoyed. Breakfast was great, rooms were spacious ( one of the room was a bit dusty though) , swimming pool was great, sauna was good, staffs were friendly. Parking charging to your own customer is not fair though!

Very comfortable hotel, we enjoy staying here. Plumbing may need some checking though, our room had a drain-y smell coming from the sink on a couple of occasions during our stay. Car park security is also a little concerning as someone through the barrier and equipment while we were staying - presumably stealing a car. The car park had a whiff of cannabis about it too which was not what you would expect from a premium hotel. The car park is solely used by Novotel, however it still reflects badly.

lovely place, and good service! lovely staff too! coming back again and again.. room was clean, exceptional as always. food is delicious. pool and other amenities was excellent. not too far from central london, easy access of bus, and safe!