Novotel London West 4 estrelas

My husband and I have stayed here a number of times and have always had such pleasant service, and a comfortable nights sleep. This time was no different on that front, staff were all very pleasant, and this time I am 7 months pregnant and the firm mattress was perfect! The only reason I haven't marked this as 5* is due to some defects in the room. I feel it has become dated and some small changes could be made to make the rooms feel fresh again. A couple of the tiles in the bathroom were cracked, the fronts of the knobs for the shower are missing, there is some sign of wear and tear on and around the bath area, the light switches and plug sockets in the room have had better days. The whole room feels like it needs a bit of TLC. Nevertheless we have had a lovely relaxing evening, with a superb breakfast.

Stayed here for one night in February 2023. On arrival the hotel was busy as there was an anime convention on the same weekend. I'd booked and accessible room as I have mobility issue. From the car park to the room is completely step free access and the bathroom was well equipped with grab rails and perching stool. However the room its self was quite small so it was a struggle to find space for my mobility scooter. You will definitely struggle if you are in a wheelchair. I did mention this to the hotel and they suggested next time I might consider booking a suite, which I'm sure I would have to pay extra for. We decided to ask reception to book us a taxi that evening to take us to the Royal Albert Hall. This was a mistake! Oddly the receptionist had never heard of the Royal Albert Hall even though it is a major tourist attraction that is located 10 minutes away by car and I had to show her on google maps where I wanted to go. We were told that we just need to come to the foyer when the taxi was due and the driver would meet us. We alerted the reception staff when we arrived and again were told just to wait in the foyer. When the taxi was 15 minutes late we managed to get the reception staff to ring the taxi and apparently we were standing in the wrong area of the foyer! This ended up with is us being 20 minutes late for our dinner reservation. And the taxi cost us £20! Honestly, we should have just got an Uber, it's far simpler and half he price! In general the hotel its self is clean and the rooms are average. The bar area is quite pretty and it wasn't crowded. For a busy hotel it wasn't noisy in the evening. The beds are ok but not the comfiest. I don't think I'd stay here again next time I visit London though. Finally the parking is extortionate but if you do use it, don't forget to get the hotel to validate you ticket which will reduce the price slightly.

We came at 7am without a booking. They helped accommodate us even though the hotel waa fully booked The location was great for us. Using transportation we arrived everywhere we wanted really fast. You have everything you need 5-10 min walk away We will come back for sure!!

Midday visit for lunch and coffee, excellent food and service on 22 March 2023 - unfortunately the payment system was playing difficult for hours, but Paz and the team were extremely helpful and persistent to try sort it out. In any case, Mirror Bar in Novotel West is a good chill location if one is in Hammersmith.

Great location, smooth check in, clean tidy rooms, lovely bar, had the buffet dinner with great choices and good quality, busy breakfast service but so much selection. The snack bar with crisps and drinks also offers a wide choice, but rather pricey