ibis Antofagasta

ibis Antofagasta

Customer review rating (ALL Rating) 3.9/5 1,337 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Ibis Hotel is located in Avenida Brasil district near the city's business area, only 5 minutes from the centre. Ibis Antofagasta is 25 minutes from Cerro Moreno Airport and 10 minutes from the terminal

Hotel location

ibis Antofagasta

Av Jose Miguel Carrera 1627
1240000 ANTOFAGASTA
Chile

  • Terminal de Buses:  ANTOFAGASTA

  • By plane

    CERRO MORENO AIRPOR At 30km / 18.64 miles - Shuttle paying

GPS:-23.659678, -70.401893

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Antofagasta

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,337 reviews

TripAdvisor Rating  3.5/5  727 reviews

For holidays but not work travel

Customer review rating 2.5/5

Natalie Business - Confirmed reviews ALL

It’s a simple place. No good enough wifi on rooms. No vegan option in menu.

good stay, nice place, very clean.

Customer review rating 4.5/5

Chris Business - Confirmed reviews ALL

Great place to stay. Very clean. The breakfast is not so great, so, I strongly recommend going somewhere else.

good stay

Customer review rating 4.0/5

Hans M. Business - Confirmed reviews ALL

Hotel is a a good location

Nothing comfortable

Customer review rating 2.0/5

Katherine Business - Confirmed reviews ALL

I don't recommend this hotel. I have had better experiences at other similarly priced hotels. The room was tiny, mattress and pillows uncomfortable, poor housekeeping, water leaks from the shower, low water pressure, noisy room, doesn't have a 24 hour food service, bad breakfast, messy indications from the person at the front door about COVID measurements. The hotel never took the calls made to the number indicated on its page, because of it, I had to book through Booking travel website.Even though the experience was awful (I didn't get to rest as I planned to continue my busy work schedule the next day), I can say that the person who made my check in at the front desk was very nice and polite.people who did my check out don't even look at me at the face.

Well located

Customer review rating 4.0/5

Paulina Families - Confirmed reviews ALL

One night experience

Estancia agradable

Customer review rating 5.0/5

Ninoska Couples - Confirmed reviews ALL

Estancia agradable

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excelent gast reception and very gentle

Agradable

Customer review rating 4.0/5

Claudia Families - Confirmed reviews ALL

Tranquila

Fair Price Good Service, everryhting I expected from an Ibis Hotel

TripAdvisor rating 4.0/5

Alexandre V Business - TripAdvisor review

Pretty good hotel, this was the third time in Ibis Antofagasta. My first time was really disappointing. But I can tell the hotel has improved a lot an now it is one of my favorite Ibis in South America. Congratulations to the Ibis Antofagasta Team.

Service quality exceeded expectations

TripAdvisor rating 5.0/5

juanpablito Solo travel - TripAdvisor review

I have complained several times about service quality in the city of Antofagasta. I am glad to have found the opposite at Ibis hotel Antofagasta. Service quality is better than other Ibis hotels in Chilean cities such as Santiago or Copiapó. Check in was fast and they offered me a complementary drink for my Accor Hotels membership. I didn't have to ask for it and that was appreciated. One problem I found at the room was the security box didn't work. This was the opportunity to test if they solve any problem within 15 minutes, as they advertise. I called the reception desk and in less than 10 minutes, the technician was at the room fixing the box. Problem solved. Restaurant personnel were very efficient. I would like to give a special mention to Maria for her kindness. Breakfast includes the IBIS basics such as bread, scrambled eggs, cheese, a variety of ham, variety of fruit, juice, coffee. I would like to highlight the pastries, prepared sandwiches, scrambled eggs with ham and waffles. Room and bathroom were clean. The TV worked with no problems. Fast internet connection. No problems at all during check-out.

Making our difficult trip a little bit better

TripAdvisor rating 5.0/5

Madison G Couples - TripAdvisor review

We were passing through Antofagasta on our way to the Atacama desert. The staff were all quite friendly, however not a lot of English. Gabriel is completely fluent and who you want if you need assistance in English! We ended up having our bags stolen, including my boyfriends passport, and having to stay extra nights before being rerouted back to an embassy in Santiago. Gabriel was absolutely a life saver, he let us stash our remaining bags there, directed us to the police, gave us his number to call incase the police did not speak English (they didn't), he was so friendly and helpful and almost single-handedly got us through this difficult point in our travels! The hotel is clean and nice, the food is great, breakfast too, but the five stars are for their customer service. We could not be more grateful for the help.

Comfortable room, ocean views, helpful friendly staff

TripAdvisor rating 5.0/5

Susan G Couples - TripAdvisor review

We count on Ibis hotels to be predictably excellent. Service is good, rooms are functional and comfortable, clean and offer all the amenities needed for a night or several. The Ibis in Antofagasta is located just a block away from the shore so views of the Pacific are wonderful. The hotel is a bit far from the centre but there are plenty of buses going there. We ate most meals in the nice hotel dining room since we did not find nearby restaurants. The desayuno buffet is especially abundant for a fair price. Be sure to visit the Museo Desierto Atacama if you go!

There's Room for improvement

TripAdvisor rating 3.0/5

mauriciou100 Business - TripAdvisor review

The building and the rooms stick to the Ibis formula: minimalistic, but appropriate for business. Bathroom was not clean to begin with and dinner was definitely disappointing. Check out was very slow. There were three service positions, but there was only one clerk on duty at peak hour (8:00).

Average hotel, problems with the charges, these are unclear

TripAdvisor rating 3.0/5

Pedro_juarex Business - TripAdvisor review

- This is an average hotel, - Small rooms, a bit noisy - However, the major problem for me was the unclear charges. The total charges are not clears, because breakfasts are not included in the invoice.

Dear Pedro. If possible you can contact me ate the hotel, so we can check your invoice and the charges you had. For us is very important to check and be sure that everything that is charged has an invoice. Regards Pap Pablo Patricio

good and bad

TripAdvisor rating 3.0/5

Alex C Business - TripAdvisor review

I have mixed opinions. on one hand it is a good hotel, but some of the employees could be better trained. The 15 minutes money back warranty does not work! other than that I fortgot my wallet and received it back with everything inside (including an importat sum of money) congrats to that (to de hotel manager)

Good confortable hotel.

TripAdvisor rating 4.0/5

Pablo F Business - TripAdvisor review

Except for some noice guests at my floor one the nights, the rest was quite good. Rooms are confortable but a bit small. Breakfast is good, but the restaurant is a bit small when hotel is full. Service during lunch was less than expected. Too few waiters for all the people.

Thank you very much for letting us know about your experience at Ibis Antofagasta! We are glad knowing that we are headed to a great service! We´ll focus our efforts towards a better service! We hope to receive you back soon! Kindly Luciano Marquardt Hotel Ibis Antofagasta

Average

TripAdvisor rating 2.0/5

Roger W Families - TripAdvisor review

Check in was extremely slow; it took at least 20 minutes for two staff to check in four guests. Information in the rooms claimed that hot food was available 24 hours but after the restaurant was closed, only crisps and chocolate were available. Wifi worked in my room only if I sat by the door, and later did not work at all. Would not stay here again, I think there are better options in Antofagasta.

Thank you very much for sharing with us your impressions! we will focus our efforts for offering a better service to our guests!. Kindly Luciano Marquardt Hotel Ibis Antofagasta

Would not stay again but if you are single or a couple likely absolutely fine

TripAdvisor rating 2.0/5

jonathan_smoker Families - TripAdvisor review

Hello, The hotel has many positive points, including: o Good value on a weekend; 32,000 pesos (about 70 US dollars) without breakfast for a double room. o Rooms are clean (not big) with a good shower and modern if simple. Some toiletries are included. o Car parking is free in the subterraneo. o Good night's sleep. o Friendly male night receptionist and porter were friendly and helpful. However, we would never stay here again. We booked a cradle (crib/cot) two nights before and double checked the night before when it was confirmed that it would be available. The cot *was* available but it was broken. The guys at night tried their very best to fix it, but could not. They were friendly and helpful and in the end the little one could sleep in the small bed after we made a few arrangements to make it more or less safe. In the morning the staff had changed to two women who charged us for breakfast (even though that at night we were informed it was included) and made no apology for the cot. It all ended in an argument; the first major one I have ever had at a hotel (and as you can see I have about 20 tripadvisor reviews). It left a sour taste and no way we would return. So, if you are single or a couple then likely you will find this hotel absolutely fine or good (indeed, a friend recommended it to me), but once was enough for us. Jonathan

Dear Guest: Thank you very much for sharing with us your impressions on your stay at Ibis Antofagasta. We are deeply sorry for not fullfilling your expectations and you can rest assure we will take the measures needed in order for the situation you told us about, not to happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kindly Luciano Marquardt Hotel Ibis Antofagasta

Just Like Any Other Ibis Hotel In The World

TripAdvisor rating 3.0/5

Valertin Couples - TripAdvisor review

If you have stayed at an Ibis somewhere else in the world, then you know what you will get when you stay at the Antofagasta location: small rooms, but fairly clean, in a central location. It is fine for a 1-2 day stay. Antofagasta is a booming mining town and accommodation is on the expensive side, so the Ibis is a good value. My only complaint was that our toilet was leaking and didn't smell nice. Breakfast was below average, but the locals normally don't eat breakfast anyway. We would stay at this hotel again if we were to come back to Antofagasta.

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