Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 751 reviews

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9 Cat Linh, Quoc Tu Giam, Dong Da, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  751 reviews

Customer review rating 5.0/5

Da H. B. Families - Confirmed reviews ALL

In particular, the lounge staff were kind. As requested by pre-mail, it was inconvenient not to receive a high-rise room, but the room was changed after one night.

Dear Ms. Da H. B., Thank you very much for sharing your feedback with us. We are delighted to hear that you found our lounge staff kind and attentive during your stay. Your kind words will certainly be shared with the team as encouragement. Regarding your room preference, we sincerely apologize for the inconvenience caused by not initially receiving a high-rise room as requested in your pre-arrival communication. We are glad that we were able to accommodate your request and change your room after the first night to better meet your expectations. Please rest assured that guest comfort and satisfaction are our top priorities, and we appreciate your understanding. We look forward to welcoming you again and providing an even more seamless experience. Warm regards, Nguyen The Quang Front Office Manager

Customer review rating 4.0/5

Jiayu L. Couples - Confirmed reviews ALL

对服务效率和服务水平非常满意，酒店地理位置也不错，离老城区中心10分钟车程。主要有2点待提高，一是淋浴水压低，体验不太好，二是酒店楼道及房间内都有少许潮湿气味

Dear Ms. Jiayu L., Thank you very much for your kind words and for taking the time to share your feedback with us. We are delighted to hear that you are satisfied with our service efficiency and service level, and that you found our hotel's location convenient, just a 10-minute drive from the old city center. We also appreciate your constructive comments regarding the low water pressure in the shower and the slight damp smell in the corridor and room. Please accept our sincere apologies for any discomfort these issues may have caused during your stay. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back soon, providing you with an even more comfortable and enjoyable experience. Warm regards, Nguyen The Quang Front Office Manager

Customer review rating 5.0/5

Megandran N. Couples - Confirmed reviews ALL

Excellent breakfast spread, comfortable rooms.

Dear Mr. Megandran N., Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed our excellent breakfast spread and found your room comfortable during your stay. Your satisfaction is our top priority, and it is rewarding to know that our efforts to provide a pleasant and welcoming experience have met your expectations. We look forward to welcoming you back for another enjoyable stay. Warm regards, Nguyen The Quang Front Office Manager

Customer review rating 5.0/5

Giap V. N. Business - Confirmed reviews ALL

Not the 1st stay.. but amazed by recent stay exceeding Platinium Accor member status benefits courteous treatment. This is not unfortunately the case of several Accor hotels

Dear Mr. N. Giap V., Thank you sincerely for sharing your feedback. We are truly delighted to hear that your recent stay exceeded your expectations and that you felt the Platinum benefits and service were delivered with the courtesy and professionalism you deserve. It’s especially gratifying to know this experience stood out positively compared to others. We also appreciate your honest observations regarding the sustainable toothbrush and toothpaste. Your perspective is valuable, and we understand the balance between sustainability initiatives and guest comfort must be carefully maintained. We’re also pleased that you found the shaving amenities up to the high standard you expect from Sofitel. It’s encouraging to hear our team handled the business booking and Accor eligibility with clarity and efficiency. Your recognition of this effort means a great deal to us. We look forward to welcoming you again soon—and thank you for continuing to choose Accor hotels. Warm regards, Hannah Phan Guest Experience Manager

Customer review rating 4.0/5

Joanna C. M. Families - Confirmed reviews ALL

This is a good modern hotel. A little far from the old town to walk safely- the roads are really an experience (actually quite dangerous with children). Taxis are readily available and extremely cheap (about 5usd to old town but 20 mins due to traffic). Room was well presented and very very large. Beautifully decorated in Asiatic style. We struggled with all the light switches. Odd smell from bathroom at times. We could hear road noise at night (10th floor) it was soso, if you are a light sleeper then ask for higher room. My children enjoyed the pool but water was cold (end April). Very large breakfast spread. Very good.

Dear Ms. Joanna C. M., Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to hear that you found our hotel modern, enjoyed the spacious and beautifully decorated room, and appreciated the large breakfast spread and the pool for your children. Regarding your comments about the location, we understand that walking to the Old Town can be challenging and potentially unsafe, especially with children, due to the roads. We recommend using the readily available and affordable taxis, which typically take about 20 minutes to the Old Town, as you experienced. We apologize for the inconvenience caused by the light switches in your room and the occasional odd smell from the bathroom. We will look into these issues to improve our guests\' comfort. Additionally, we regret that road noise disturbed your night; for future stays, we suggest requesting a higher floor room to minimize noise, as you noted. Thank you again for your valuable insights. We hope to welcome you and your family back soon for an even better experience. Warm regards, Nguyen The Quang Front Office Manager

Other web-users rate our hotel

  • 308 reviews 8.6/10 Location
  • 549 reviews 9/10 Room
  • 758 reviews 9.2/10 Service
  • 9 reviews 7.7/10 WiFi
  • 336 reviews 9.7/10 Vibe
  • 312 reviews 9.3/10 Amenities
  • 212 reviews 8.9/10 Breakfast
  • 179 reviews 9.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.