Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.6/5 454 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  454 reviews

Amazing Oasis in the bustle of Hanoi

Customer review rating 5.0/5

Steve L. Friends - Confirmed reviews ALL

We stayed here for our 1st night, left for Halong Bay and returned for 3rd night. For both stays, the experiences were equally amazing and personalised. Quang at front desk checked us in on both occasions and he remembered us by our first names when we stepped into the lobby. This is the first win. His sincerity in welcoming us to the Grand Mercure Hanoi can be felt immediately, not those surface remarks which are commonly experienced even in other luxury upscale hotels. He offered us to contact him via whatsapp if we do need any assistance during our stay in Hanoi. And indeed he did. He responded quickly to our whatsapp request for help at anytime - transport, direction, suggestion for good dining venue, venue suggestion for forex. And of course last minute spa booking at the Song Spa in the hotel (i have also reviewed it separately). Does he work 24/7 we wonder...... For our returned stay, we booked the Executive Room and were upgraded to the Deluxe Suite. This is another level of comfort and luxury where all team members at the club floor were equally amazing. Hannah (guest experience manager) came to welcome us and has also become our "ambassador" of Hanoi in the short 2 days. She made us feel so welcome with her smile and demeanour. We were treated like VIP. If you are visiting Hanoi and need a good base to explore this exciting city, i strongly recommend the Grand Mercure Hanoi. (Did i miss out on the ideal location of Grand Mercure Hanoi which is away from the noise of Old Quarter and French Quarter yet only an economical and short 5 mins ride away via taxi. Couldnt have been better....)

Customer review rating 5.0/5

Harry H. Business - Confirmed reviews ALL

good location, nice room, friendly staff

Wonderful stay with luxury lounge enjoy for premium member

Customer review rating 5.0/5

Gx D. Business - Confirmed reviews ALL

The executive lounge is luxurious with many special coffees and special drinks. It is suggested to taste all of them! Defeat many famous coffee shops in famous Vietnam land. Premium members can check in at the lounge and enjoy the beautiful city view from the top floor. Bed is comfortable, and the wooden floor in the rooms is beautiful with South-Eastern characteristics.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good experience over all

Dear Ms. Maria Teresa V., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Good hotel with convenient location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Clean, well equipped hotel

Dear Mr. Tommi Olli Petteri K., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 171 reviews 8.9/10 Location
  • 367 reviews 9/10 Room
  • 470 reviews 9.4/10 Service
  • 5 reviews 6.5/10 WiFi
  • 233 reviews 9.8/10 Vibe
  • 174 reviews 9/10 Amenities
  • 159 reviews 8.9/10 Food
  • 131 reviews 8.9/10 Breakfast

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