Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.5/5 129 reviews

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  129 reviews

Lovely Hotel

Customer review rating 5.0/5

Ron Business - Confirmed reviews ALL

Stayed 2 nights for business. Room was immaculate and comfortable. Enjoyed the excellent service from all the staff who were very friendly. Gym was also good and small swimming pool looked nice although I didn't go in. Very nice buffet breakfast with all cuisines catered for.

Dear Robin Huw P., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Beautiful hotel interior and exterior. Clean and comfortable

Customer review rating 5.0/5

N. C. S. Families - Confirmed reviews ALL

Beautiful hotel interior and exterior. Clean and comfortable.

Dear Chin S. N., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

New hotel, eateries are conveniently available within walking distance. Only downside is the choices of food within the hotel is limited, so we got to eat the same thing over breakfast and lunch for the whole week since we’re there for meeting.

Dear Ms. C. Fu Chia, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you were not 100% satisfied with some aspects of your visit specifically regarding the food varieties that were offered in the hotel. Please rest assured that we are taking the appropriate measures to further improve for future events. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andre Erasmus General Manager

Very compotable

Customer review rating 5.0/5

B. K. H. Business - Confirmed reviews ALL

very compotable and sweet

Dear Kihwa B., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Great experience!

Customer review rating 5.0/5

Matt Couples - Confirmed reviews ALL

Very happy pleasant stay! The manager was very polite, welcoming and helpful! Service in general was amazing!

Dear Zabawski Mateusz R., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager

Other web-users rate our hotel

  • 47 reviews 8.1/10 Location
  • 110 reviews 8.9/10 Room
  • 134 reviews 9.6/10 Service
  • 68 reviews 9.9/10 Vibe
  • 48 reviews 8.9/10 Amenities
  • 37 reviews 9.5/10 Cleanliness
  • 37 reviews 8.3/10 Food
  • 36 reviews 8.9/10 Breakfast

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