Customer review rating (ALL Rating) 4.5/5 134 reviews
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Grand Mercure Hanoi
9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam
GPS:21.027828, 105.833532
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Railway station
Access: 100 m / 0.06 mi 1 min walk
Shuttle
Additional charge
Shuttle scheduled
Highway exit
Access: 20 km / 12.43 mi 45 min drive
Shuttle
Additional charge
Shuttle scheduled
Check-in from - Check out up to
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The LỘC-Ally All-day Dining restaurant offers guess all day dining service, international cuisine and themed buffet. A vibrant atmosphere, a casual eatery where diners can grab a bite from over-the-world tastes with friends, family, and colleagues.
Our signature restaurant praises up the Asian gastronomy, offering the Vietnamese soul food and Asian fusion dishes, for the ones who loves food from garden to table. All the ingredients are carefully handpicked by our talented chefs.
Indulge yourself in the authentic yet intimate Executive Lounge while experience our exclusive service from private check-in and out, breakfast buffet to evening cocktails and canapés.
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The VIVU Rooftop Sky Bar features the outdoor space on the highest floor of Grand Mercure Hanoi, provides intimate yet breathtaking views over the vibrant Hanoi and its hidden treasures.
VĂN'S features wide selection of premium beverages with vibrant atmosphere right in the heart of the hotel. Treat yourself a good cup of coffee or enjoy an "after-work" drink while meeting your friends and business partner at our Lobby Lounge.
Non contractual photo
The spa offers traditional Vietnamese massage and a full range of treatments such as reflexology. A steam room and ofuro bath are also available.
Poor service
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
Dear Mr. N. Cao Tri, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very disappointed to learn that you were let down by some aspects of your visit. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have particularly taken this opportunity to review the training and processes we have in place, to ensure that we provide consistently thoughtful and considerate services to all of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andre Erasmus General Manager
Lovely Hotel
Customer review rating 5.0/5
Ron Business - Confirmed reviews ALL
Dear Robin Huw P., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
Beautiful hotel interior and exterior. Clean and comfortable
Customer review rating 5.0/5
N. C. S. Families - Confirmed reviews ALL
Dear Chin S. N., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
Good stay
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Dear Ms. C. Fu Chia, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you were not 100% satisfied with some aspects of your visit specifically regarding the food varieties that were offered in the hotel. Please rest assured that we are taking the appropriate measures to further improve for future events. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andre Erasmus General Manager
Very compotable
Customer review rating 5.0/5
B. K. H. Business - Confirmed reviews ALL
Dear Kihwa B., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.
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