Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 413 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  413 reviews

Great stay

Customer review rating 5.0/5

Damien Families - Confirmed reviews ALL

Wonderful service, facilities - swimming pool, rooftop bar, massage/ treatment facilities, and the restaurant on level two was brilliant.

Dear Mr. Damien William Edward R., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

good stay

Customer review rating 5.0/5

Andy Business - Confirmed reviews ALL

wow

Dear Mr. Bin Othman A., Thank you very much for spending time to share your experience at Grand Mercure Hanoi! We look forward to welcoming you back soon. Sincerely, Hannah Phan Guest Experience Manager

Great stay as usual!

Customer review rating 4.5/5

Pba Business - Confirmed reviews ALL

This hotel is very well located and is quite new with a staff very customer-oriented. As Accorplus member, I am regularly upgraded which increase significantly the value for money of the stay. I recommend this hotel as a frequent traveller to Ha Noi.

Dear Mr. Paul Andre Omer B., Thank you very much for spending time to share your experience at Grand Mercure Hanoi. We are delighted to hear that you enjoy the hotel facilities and services. Your positive feedback will be a huge motivation for us to continuously improve the quality of services. We are sincerely sorry for the inconvenience of Amex payment this time and please be assure that we are working on it to get the normal payment method very soon. We look forward to welcoming you back and your next visit will be more comfortable. Sincerely, Hannah Phan Guest Experience Manager

Amazing Rooms!

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I stayed in a standard twin bed room, and I was very satisfied with the room condition, lightening, amenities and everything. However, I think our event could be improved if I had more professional support from the AV staff of event hall.

Dear Mr. L. Jeongeun, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Tony and Yen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerely apologize for the AV service which was not up to your expectation and please be assured that the services will be improved for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Charming stay

Customer review rating 5.0/5

Kate Couples - Confirmed reviews ALL

Everything was top level. It was a one night stay between trips so we had a very pleasant dinner and could really relax in the hotel. However, if you plan to stay for a long time in the hotel, please, have in mind that there is a construction site next to it at the moment and they have just started to build.

Dear Ms. Ekaterina P., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 159 reviews 8.9/10 Location
  • 350 reviews 8.9/10 Room
  • 435 reviews 9.3/10 Service
  • 5 reviews 8.1/10 WiFi
  • 218 reviews 9.8/10 Vibe
  • 163 reviews 8.7/10 Amenities
  • 126 reviews 8.8/10 Breakfast
  • 111 reviews 8.6/10 Cleanliness

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