Grand Mercure Hanoi 5 stars
Customer review rating (ALL Rating) 4.5/5 
134 reviews
Our accommodation(s)
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Hotel location
Grand Mercure Hanoi
9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam
GPS:21.027828, 105.833532
Access and transport
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HA NOI
Railway station
Access: 100 m / 0.06 mi 1 min walk
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Shuttle
Additional charge
Shuttle scheduled
PHAP VAN
Highway exit
Access: 20 km / 12.43 mi 45 min drive
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Shuttle
Additional charge
Shuttle scheduled
Hotel services
Check-in from - Check out up to
On site
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible hotel
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
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LOC-ALLY
The LỘC-Ally All-day Dining restaurant offers guess all day dining service, international cuisine and themed buffet. A vibrant atmosphere, a casual eatery where diners can grab a bite from over-the-world tastes with friends, family, and colleagues.
Signature Restaurant
Our signature restaurant praises up the Asian gastronomy, offering the Vietnamese soul food and Asian fusion dishes, for the ones who loves food from garden to table. All the ingredients are carefully handpicked by our talented chefs.
EXECUTIVE LOUNGE
Indulge yourself in the authentic yet intimate Executive Lounge while experience our exclusive service from private check-in and out, breakfast buffet to evening cocktails and canapés.
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VIVU SKY BAR
The VIVU Rooftop Sky Bar features the outdoor space on the highest floor of Grand Mercure Hanoi, provides intimate yet breathtaking views over the vibrant Hanoi and its hidden treasures.
VAN's- The Lobby Lounge
VĂN'S features wide selection of premium beverages with vibrant atmosphere right in the heart of the hotel. Treat yourself a good cup of coffee or enjoy an "after-work" drink while meeting your friends and business partner at our Lobby Lounge.
Breakfast
Non contractual photo
The spa offers traditional Vietnamese massage and a full range of treatments such as reflexology. A steam room and ofuro bath are also available.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 324 m² / 3487.504 sq ft
- Maximum seats capacity
- 200
- Maximum capacity for banquets
- 200
Our guest reviews
ALL Rating
Poor service
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
Dear Mr. N. Cao Tri, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very disappointed to learn that you were let down by some aspects of your visit. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have particularly taken this opportunity to review the training and processes we have in place, to ensure that we provide consistently thoughtful and considerate services to all of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andre Erasmus General Manager
Lovely Hotel
Customer review rating 5.0/5
Ron Business - Confirmed reviews ALL
Dear Robin Huw P., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
Beautiful hotel interior and exterior. Clean and comfortable
Customer review rating 5.0/5
N. C. S. Families - Confirmed reviews ALL
Dear Chin S. N., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback from our guests. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
Good stay
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Dear Ms. C. Fu Chia, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you were not 100% satisfied with some aspects of your visit specifically regarding the food varieties that were offered in the hotel. Please rest assured that we are taking the appropriate measures to further improve for future events. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andre Erasmus General Manager
Very compotable
Customer review rating 5.0/5
B. K. H. Business - Confirmed reviews ALL
Dear Kihwa B., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre Erasmus General Manager
