Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 715 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  715 reviews

Customer review rating 5.0/5

Peter J. P. Couples - Confirmed reviews ALL

Very nice hotel staff very friendly and helpful. Food at breakfast very good ,had one evening meal in restaurant there was a good choice and excellent food and service.

Dear Mr. P., Thank you very much for your kind feedback. We are delighted to hear that you found our staff very friendly and helpful, enjoyed the very good breakfast, and had an excellent evening meal in our restaurant with a good choice of dishes and great food and service. ​ Your positive comments are a great encouragement to our entire team.​ We look forward to welcoming you back to Grand Mercure Hanoi. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Patric O. W. Couples - Confirmed reviews ALL

Amazing High Floor Room. Felt as we have arrived home.

Dear Mr. W., Thank you very much for your feedback. We are delighted to hear that the amazing high floor room made you feel as if you had arrived home during your stay. Your kind words are greatly appreciated by the team. ​ We look forward to welcoming you back to Grand Mercure Hanoi soon. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Lucian B. Families - Confirmed reviews ALL

The hotel is very well located, very clean, the staff very kind, the breakfast is very good and the rooms are very comfortable!

Dear Mr. B., Thank you very much for your positive feedback. We are delighted to hear that you enjoyed our well-located hotel, cleanliness, kind staff, very good breakfast, and comfortable rooms. Your kind words motivate the entire team to continue providing excellent service.​ We look forward to welcoming you back to Grand Mercure Hanoi soon. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Gregory R. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay. The staff were attentive, helpful especially in the executive lounge. Looking forward to coming back.

Dear Mr. R., Thank you very much for your wonderful feedback. We are delighted to hear that you thoroughly enjoyed your stay and found our staff attentive and helpful, especially in the executive lounge. Your anticipation of returning is the highest compliment for our team. ​ We look forward to welcoming you back to Grand Mercure Hanoi soon. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 4.0/5

Duy C. L. Business - Confirmed reviews ALL

Good room and reception service

Dear Mr. L., Thank you very much for your kind feedback. We are pleased to hear that you enjoyed a good room and appreciated the service from our reception team during your stay.​ Your comments are a valuable encouragement to our colleagues, and we will continue striving to deliver warm and professional service to all guests. We look forward to welcoming you back to Grand Mercure Hanoi in the near future. Warm regards, L. Minh Thu Guest Experience Manager Grand Mercure Hanoi

Other web-users rate our hotel

  • 293 reviews 8.4/10 Location
  • 520 reviews 9/10 Room
  • 719 reviews 9.3/10 Service
  • 8 reviews 9.2/10 WiFi
  • 320 reviews 9.5/10 Amenities
  • 302 reviews 9.7/10 Vibe
  • 202 reviews 8.6/10 Breakfast
  • 169 reviews 8.8/10 Cleanliness

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