ibis Merida Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 6,345 reviews

ALLSAFE approved hotel

Information message

ibis Merida
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+ 15 Services

Hotel extras

  • Located very close to the Convention Center, next to the American consulate

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Merida

Calle 58 A 495
Colonia Centro
97000 merida
mexico

Fax: (+52)9992543801

Check-in from 15h00

Check out up to 13h00

  • By plane

    (MID) MANUEL REJON At 12km / 7.46 miles

  • By train

    CENTRAL AUTOBUSES At 3.2km / 1.99 miles

GPS:20.988889, -89.617973

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN PASTA & GRILL

Closed for remodeling

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Merida

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,345 reviews

TripAdvisor Rating 4.0/5

669 reviews

Customer review rating 4.0/5

Sandra Couples - 27/12/2021 Confirmed reviews ALL

Everything was good but the pillows were horrendous! Not up to Ibis standards.

Good stay with minor issues

Customer review rating 3.5/5

Philip M. Solo - 18/12/2021 Confirmed reviews ALL

Clean comfortable room except for pillows which were atrocious. Even using both was barely adequate. Breakfasts could use a little more variety but were tasty and staff were great.

Excelent

Customer review rating 5.0/5

Allan M. Business - 17/12/2021 Confirmed reviews ALL

Everything very clean, highly recommended

estancia agradable

Customer review rating 5.0/5

Anonymous Business - 23/11/2021 Confirmed reviews ALL

muy satisfactoria mi estancia

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Aidé Castellanos General Manager

Well located, calm and nice place

Customer review rating 5.0/5

Carlos A. H. Couples - 18/11/2021 Confirmed reviews ALL

It was reserved with a very short period of time, it was really easy and friendly. We had a very good nigth resting my Wife and me. Keep having this place nice and clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Hotel access under remod works.

Customer review rating 3.0/5

Jaime Couples - 13/11/2021 Confirmed reviews ALL

Very dissapointed. I wasn't warned of the remodeling works that went underway during my stay. Very uncomfortable to walk through all that dust, that eventually was brought into our room with our own shoes. Had I known about this before, I would've chosen a different hotel.

Good Stay

Customer review rating 4.0/5

Leonardo Families - 10/11/2021 Confirmed reviews ALL

Good stay, a bit suprised about the ongoing renovations without any advanced notification on the reservation.

average stay

Customer review rating 3.0/5

Jeremy Friends - 11/10/2021 Confirmed reviews ALL

Hotel is under maintenance, not very clean. Room very samll for 3.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

.

Customer review rating 1.5/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

.no comoda

Horrible service

Customer review rating 0.5/5

Nelson C. Solo - 11/09/2021 Confirmed reviews ALL

Over the phone I was given one price and when I got there the price change and they made it higher they never told me that they will charge to have a pet.

We've stayed @ this Ibis many times!

Customer review rating 4.5/5

Alan Couples - 08/09/2021 Confirmed reviews ALL

We return because of the cleanliness and reliability: always high-pressure HOT water and great plumbing. The staff at reception consistently helpful and courteous. Quality + Value.

Ibis Merida Mexico, was a great stay

Customer review rating 5.0/5

Efren G. Z. Families - 25/07/2021 Confirmed reviews ALL

The rooms are perfect, very clean and free corona virus, the clean control from the breakfast was a perfect and so delicius.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Well located

Customer review rating 5.0/5

Kevin Couples - 14/07/2021 Confirmed reviews ALL

It is a great hotel located close to the main avenue and access to the mexican passport offices

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Well located, clean

Customer review rating 5.0/5

Anonymous Business - 20/06/2021 Confirmed reviews ALL

It was what I expected to be

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Returning to HIE in Merida is Like Returning to See Family.

TripAdvisor rating 5.0/5

notmuchifnotDutch Solo travel - 04/01/2018 TripAdvisor review

This is an absolutely fantastic HIE. The friendliness and professionalism of the employees are remarkable. The employees are hard working and gracious. The room was spotless and I love the availability of nearby outlets by the bed. Keep the great work going. I will be back in March (D.V.)

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

Good Value in Merida.

TripAdvisor rating 5.0/5

MARK D Solo travel - 24/10/2017 TripAdvisor review

All staff were polite and attentive. No hesitation on staying again. Very friendly overall. Location near good public transport. Price point is excellent value.All systems worked OK (elevator, AC, TV Wi-Fi etc).

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

Mr

TripAdvisor rating 4.0/5

Salvador C Family - 23/03/2017 TripAdvisor review

Very good accommodation and treatment the distance about center of Merida is not good is very long trajet not heavy a it takes a lot of time to wait for the taxi. The value of breakfast is very high. There no iron in the rooms.

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

Great Outer Location but still close enough

TripAdvisor rating 4.0/5

Gregory R Solo travel - 08/03/2017 TripAdvisor review

The hotel is a very nice modern facility. The staff is superior and is always ready to support your needs. The rooms are a bit small but functional and clean- very clean. After my 2 week stay, I was ready for more space. The shower in the bathroom is poorly designed, as it is small and the water comes from a rain head not allowing for easy out of water sudsing.. Meal service is adequate but nothing special. Finally, the location was perfect for my needs- but would be a bit of a distance for travelers looking for a tourist visit of El Centro and the tourist activities. That said, everything is a short and cheap taxi ride away. Overall the hotel was good not great. I would stay again.

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

american abroad

TripAdvisor rating 4.0/5

Christopher T Couples - 25/02/2017 TripAdvisor review

while going to the yucatan was pleasure, I still wanted to see where the US consulate/embassy was incase I apply myself to this area. i also do like to present myself as a goodwill ambassador in any area I travel to and immerse myself in. the hotel Ibis was a great building, situated near the north end of the main walking promenade through the city: the Paseo de Montejo. the rooms were very clean, and the staff was VERY friendly. the wifi to me was astoundingly good (as was the free wifi broadcasted all the way down the Paseo); however, I live in the remote mountains of Colorado; so anything above 2-4mbs is GREAT. I had pre-booked prior to arrival in Mexico; stayed two nights, and upon returning to the city, walked in and stayed the last evening prior to flying out. it was an overall wonderful experience. (not a paid review; real person- chris thomas)

Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager

Merida Ibis

TripAdvisor rating 5.0/5

Geliani L Couples - 09/09/2016 TripAdvisor review

This Ibis provides all the basic necessities one would need while traveling. The entire hotel was clean, they offered a satisfactory breakfast for a good price, and the staff was very pleasant, The room was a decent size, we did not have any large suitcases. The only drawback is that you only get one towel per person, so don't expect hand or facial towels. This hotel does not have a pool. I think this hotel is more than adequate for a few days stay. Enjoy its excellent location and excellent beds for a good nights sleep.

Estimado Cliente, Mucho le agradecemos los comentarios referentes a su estadía en el Ibis Merida. Siempre es muy placentero recibir un feedback favorable. Voy a compartir sus observaciones con nuestro equipo. Estoy convencido que ese feedback será un aliciente para nuestro personal, en sus constantes esfuerzos para mejorar la calidad de nuestros servicios. Una vez más, gracias por compartir su experiencia. Esperamos que su próxima visita sea tan placentera como ésta que acaba de realizar. Atentamente, Thierry Pouzargues

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