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ibis Merida Hotel 3 stars

Customer review rating 4.4/5 6,074 reviews

ibis Merida
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+ 15 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located very close to the Convention Center, next to the American consulate

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Conventions hotel
  • Self service business centre
Information message

Hotel location

ibis Merida

Calle 58 A 495
Colonia Centro
97000
merida
mexico

Tel: +529992543800

Fax: (+52)9992543801

Check-in from 15h00

Check out up to 13h00

  • By plane

    (MID) MANUEL REJON At 12km / 7.46 miles

  • By train

    CENTRAL AUTOBUSES At 3.2km / 1.99 miles

GPS :20.988889, -89.617973

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 6 m² / 65 sq ft
  • Wireless internet in your room
  • Direct dial telephone

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 6 m² / 65 sq ft
  • Wireless internet in your room
  • Direct dial telephone

Room with 2 double beds

Accessible room
  • Max. number of persons: 4
  • Area: From 6 m² / 65 sq ft
  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN PASTA & GRILL

Type of cuisine: International

Lunch

14:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Non contractual photo

The Ibis bar is a friendly place, where everyone can get together and relax. Don't think twice, take some time to relax! We will serve you a drink and our snack service at the bar is available 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Merida

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,074 reviews

tripadvisor

TripAdvisor Rating 4.0/5

657 reviews

good for price

Customer review rating 4.4/5

Sergio Couples - 19/03/2020 Confirmed reviews ALL

In general it was a good stay as expected but it could be better, room cleanliness good, personnel support great, breakfast very good, price excellent, great location. Three items for your consideration: 1. Almost every day if not all, the walls and floor of the elevators were not clean or were stained. 2. We were assigned to a handicapped room which has the bed on the side of the wall, I had to crawl to get to my side and it is annoying during midnight specially. 3. Bath towels are old and have a weird smell and they are not white any longer.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Well located to the US consulate

Customer review rating 4.4/5

Anonymous Solo - 06/03/2020 Confirmed reviews ALL

It was really close to my appointment at the US consulate

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager
Customer review rating 4.4/5

Erica Families - 05/03/2020 Confirmed reviews ALL

We enjoyed the location, cleanliness and wonderful breakfast

Dear Erica E., We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Many good things but one problem.

Customer review rating 4.4/5

Linda Friends - 04/03/2020 Confirmed reviews ALL

Staff was very helpful and were bi- lingual. Room was clean with good lighting and windows that actually open! I love fresh air. The location is terrific. The restaurant food was good, as was the service. However the one problem I had was the bed. I like a firm mattress but this was hard and uncomfortable, somewhat like a futon cushion. Caused severe lower back pain. (I did not have any pain when I arrived. And I have no history of lower back pain.). I requested a foam pad but all they had was an extra blanket that I could put under the sheet. This helped slightly but did not relieve the pain. I recommend they purchase some foam egg crate pads or memory foam to have on.hand. For this reason only I regret that I would not be able to stay at Ibis again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Convenient Location for conference at a good value

Customer review rating 4.4/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Clean comfortable room albiet small. Breakfast adequate. Service adequate. Great price for value.

Dear Shaun P., Thank you for taking the time to share your comments concerning your stay at the ibis Merida. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

Well located and suited.

Customer review rating 4.4/5

Carlos A. G. C. Solo - 05/02/2020 Confirmed reviews ALL

The hotel is well located and the rooms have everything you need to be comfortable, the problem I got was te lack of drinkable water in the room service and the bathroom hygiene products.

Great

Customer review rating 4.4/5

Alex R. Friends - 29/01/2020 Confirmed reviews ALL

Great Service, spotless room, pillow amazing, I want to go again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Normal

Customer review rating 4.4/5

Flavio M. Business - 17/01/2020 Confirmed reviews ALL

No satisfactoria

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Maratón Mérida 2020

Customer review rating 4.4/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Excelente.

Excellent

Customer review rating 4.4/5

Yf Families - 04/01/2020 Confirmed reviews ALL

Good stay, clean and excellent location

Cómoda

Customer review rating 4.4/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

Agradable,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

very bad pillows

Customer review rating 4.4/5

Hugo C. Business - 11/12/2019 Confirmed reviews ALL

very bad pillows, i asked for a good pillow, they gave the same old bad pillow.

Loved It

Customer review rating 4.4/5

Michael Couples - 26/11/2019 Confirmed reviews ALL

The staff were so polite, they bent over backwards to help in any they could. The restaurant staff was even better. Everthing was so inexspensive. The rooms were very clean and modern, with the exception of no mini frig. Overall GREAT TRIP.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Great Experience.

Customer review rating 4.4/5

Luis Friends - 01/11/2019 Confirmed reviews ALL

The service and location of the hotel is great. Breakfast is very good but not great. The rooms are on the small side but with all ammenities. Bed a little hard but not too bad. Everything very clean and staff very friendly.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Comfortable and perfect

Customer review rating 4.4/5

Areli Business - 24/10/2019 Confirmed reviews ALL

It was a short stay but definitely worth it

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

genial

Customer review rating 4.4/5

Andres Couples - 22/10/2019 Confirmed reviews ALL

agradable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

VACACIONES EN MERIDA

Customer review rating 4.4/5

Fernando D. L. C. R. T. Families - 08/10/2019 Confirmed reviews ALL

DE UNA MANERA NORMAL, MI ATENCION SE INTERESO POR LA CIUDAD DE MERIDA

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager

Excellent

Customer review rating 4.4/5

Sergio Friends - 02/10/2019 Confirmed reviews ALL

Wonderful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aidé Castellanos General Manager
Customer review rating 4.4/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

I would appreciate more supplies in the room, like soap, lotion and shampoo. Some of us customers don’t really bring any with us. Also, the toilet was leaking water. I checked out before it was repaired.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager

Dr. Sriram s.

Customer review rating 4.4/5

Sriram S. Families - 24/09/2019 Confirmed reviews ALL

GREAT MEMORABLE EXTRAORDINARY

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aidé Castellanos General Manager
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