ibis Kayseri 3 stars

Customer review rating (ALL Rating) 4.2/5 854 reviews

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Alsancak Mah Kocasinan, Bulvari No 161-2, 38110 KAYSERI, Turkey

Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Easy access to the city center and airport

  • International and Local food offers on ibis Restaurant , 7/24 Bar & Snack Services

  • Web corner and free Wi-Fi in the entire hotel

  • Free private parking area

Our accommodation(s)

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Hotel location

ibis Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-2
38110 KAYSERI
Turkey

GPS:38.735443, 35.497447

Telephone
Fax +90 352 207 30 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

CAFE

Restaurant serving international cuisine as well as a Turkish specialities .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  854 reviews

TripAdvisor Rating  4.5/5  537 reviews

Certificate of excellence 2023

Cigarettes smell

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I was staying at a room which is not allowed to smoke in it but room was smelling cigarettes all the time. I don’t know how!! It was horrible and difficult to handle

Dear Ecem Sultan C., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The personnel's approach was excellent

Dear Bulut E., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Customer review rating 4.5/5

Muhittin Solo - Confirmed reviews ALL

Het was prima

Beste Muhittin, hartelijk dank voor uw positieve feedback. We zijn verheugd dat u een prima verblijf heeft gehad bij ibis Kayseri. We hopen u in de toekomst weer te mogen verwelkomen. Met vriendelijke groet, ibis Kayseri.

stink of cigarettes and worse

Customer review rating 1.5/5

Pasnai Friends - Confirmed reviews ALL

bathroom was filled with cigarette scented from previous guests, aircon didn’t work so i left window a little bit open (security cable didn’t allow full opening anyway) and a bat came in the room so i had to change room at 2 am in the morning. and yes the new room was also filled with cigarette scented but i couldn’t bother anymore at that hour. not a good night sleep.

Dear Pasnai P., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I booked because the hotel is close to the airport; clean, quiet

Dear Barbara Ruth R., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

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Other web-users rate our hotel

  • 394 reviews 8.6/10 Location
  • 696 reviews 5/10 Room
  • 776 reviews 9/10 Service
  • 19 reviews 8/10 WiFi
  • 502 reviews 7.4/10 Cleanliness
  • 409 reviews 3.2/10 Comfort
  • 269 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.