ibis Kayseri 3 stars

Customer review rating (ALL Rating) 4.2/5 919 reviews

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Alsancak Mah Kocasinan, Bulvari No 161-2, 38110 KAYSERI, Turkey

Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Easy access to the city center and airport

  • International and Local food offers on ibis Restaurant , 7/24 Bar & Snack Services

  • Web corner and free Wi-Fi in the entire hotel

  • Free private parking area

Our accommodation(s)

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Hotel location

ibis Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-2
38110 KAYSERI
Turkey

GPS:38.735443, 35.497447

Telephone
Fax +90 352 207 30 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

CAFE

Restaurant serving international cuisine as well as a Turkish specialities .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  919 reviews

Customer review rating 5.0/5

Xhevdet K. Business - Confirmed reviews ALL

Thank you

Dear Xhevdet K., Thank you for your kind words. We are delighted to hear that you had a positive experience at ibis Kayseri. Your appreciation motivates our team to continue providing excellent service to our guests. Best regards, ibis Kayseri

Customer review rating 0.5/5

Ahmet S. S. Couples - Confirmed reviews ALL

Although we specifically requested a non-smoking room, there was a strong smell of cigarette smoke when we entered the room. I informed the reception, but they said there was nothing they could do and only offered to change the bed sheets. I accepted. Later, a staff member came, removed the old sheets, left the clean ones on my lap, and left the room. We had to make our own bed. Due to the heavy cigarette smell, we struggled to sleep and had difficulty breathing throughout the night. This situation seriously affected our overall stay in a negative way. No matter where you go in the world, Ibis usually provides a consistent standard of quality and service. Unfortunately, this hotel was far below that standard.

Dear Ahmet S. S., Thank you for sharing your feedback regarding your recent stay at ibis Kayseri. I sincerely apologize for the inconveniences you experienced, particularly concerning the strong cigarette smell in your non-smoking room. It is our priority to provide a comfortable environment for all guests, and I regret that we fell short in this instance. I understand the frustration you felt when your concerns were addressed with limited options. Our aim is to ensure that every guest has a pleasant experience, and I acknowledge that the service you received did not reflect our standards. The cleanliness and comfort of our accommodations are of utmost importance, and I appreciate your comments about the bedding situation. Please be assured that your feedback is valuable to us, and we will review our procedures to enhance our guest experience moving forward. We hope to have the opportunity to serve you better in the future. Best regards, ibis Kayseri

Customer review rating 5.0/5

Suat K. Couples - Confirmed reviews ALL

Our room was spacious enough, and the breakfast was good. We stayed there during our visit for ski tourism. Having breakfast at the hotel saved us time compared to having breakfast out.

Dear Suat K., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, spacious accommodations, and breakfast offerings. It is gratifying to know that our services contributed to a convenient ski tourism experience. Goodbye and best regards, ibis Kayseri

Customer review rating 5.0/5

Claudio R. M. B. Solo - Confirmed reviews ALL

I had a wonderful stay at the Ibis Hotel. First of all, the reception team was incredibly helpful and welcoming; they made me feel at home right from the start. ​The rooms were very clean and well-maintained. I was especially impressed by the bathroom—it was spotless and perfectly hygienic, which is always my top priority. On top of that, the breakfast was fresh and delicious, and the hotel restaurant had a great atmosphere with lovely food. A big thank you to the whole team for their hospitality. Highly recommended

Dear Claudio R. M. B., Thank you for your kind words regarding your recent stay at ibis Kayseri. We are delighted to hear that our reception team made a positive impression and that you felt welcomed from the outset. It is wonderful to know that you found your room, particularly the bathroom, to be clean and well-maintained, as we take pride in our hygiene standards. We are also pleased that you enjoyed our breakfast offerings and the atmosphere of our restaurant. Your recommendation means a great deal to us, and we appreciate your recognition of our team's efforts. Thank you once again for choosing ibis Kayseri. We look forward to welcoming you back in the future. Best regards, ibis Kayseri

Customer review rating 5.0/5

Niall R. E. Solo - Confirmed reviews ALL

I had a wonderful stay at the Ibis Hotel. First of all, the reception team was incredibly helpful and welcoming; they made me feel at home right from the start. ​The rooms were very clean and well-maintained. I was especially impressed by the bathroom—it was spotless and perfectly hygienic, which is always my top priority. On top of that, the breakfast was fresh and delicious, and the hotel restaurant had a great atmosphere with lovely food. A big thank you to the whole team for their hospitality. Highly recommended

Dear Niall R. E., Thank you for taking the time to share your positive experience at ibis Kayseri. We are delighted to hear that our reception team provided you with a warm welcome and that you found your room to be clean and well-maintained. It is gratifying to know that our breakfast and restaurant offerings met your expectations and contributed to your overall enjoyment of your stay. Your kind words serve as a great encouragement to our team. We appreciate your recommendation and hope to welcome you back in the future. Best regards, ibis Kayseri

Other web-users rate our hotel

  • 331 reviews 8.5/10 Location
  • 757 reviews 6.3/10 Room
  • 683 reviews 9.2/10 Service
  • 11 reviews 9.7/10 WiFi
  • 569 reviews 8.2/10 Cleanliness
  • 280 reviews 8.7/10 Breakfast
  • 239 reviews 8.8/10 Food
  • 5 reviews 1.4/10 Bar

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