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ibis Kayseri Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 3,463 reviews

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ibis Kayseri
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+ 11 Services

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Easy access to the city center and airport

  • International and Local food offers on ibis Restaurant , 7/24 Bar & Snack Services

  • Web corner and free Wi-Fi in the entire hotel

  • Free private parking area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Kayseri

Alsancak Mah Kocasinan
Bulvari No 161-2
38110 kayseri
turkey

Tel: +903522073030

Fax: (+90)352/2073040

Check-in from 14h00

Check out up to 12h00

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By plane

    KAYSERI ERKILET At 3.5km / 2.17 miles

  • By train

    KAYSERI At 1.5km / 0.93 miles

GPS:38.735443, 35.497447

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

CAFE

Restaurant serving international cuisine as well as a Turkish specialities .

Our accommodation(s)

Our guest reviews for
ibis Kayseri

100% genuine reviews from our guests

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ALL Rating 4.3/5

3,463 reviews

TripAdvisor Rating 4.5/5

468 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located

Customer review rating 5.0/5

Aybike Couples - 10/01/2022 Confirmed reviews ALL

Good stay

Sayın Aybike O., ibis Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Hotel under construction, unsatisfied

Customer review rating 1.5/5

Abdussalam Business - 04/01/2022 Confirmed reviews ALL

The hotel is going under construction and I reserved two rooms. Both rooms were given to us right next to where the construction was going on. We were traveling from city to city and would sleep at different times due exhaustion, but couldnt sleep because of the construction work. We were not notified at check in before hand that they had construction going on, or offered to stay at a different location. I was very happy the first time i stayed at Ibis hotel and thats why i came back, but this unfortunate situation really disappointed and dissatisfied me and the other guests with me.

Dear Abdussalam H., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management
Customer review rating 3.0/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

Hotel room was OK and it´s cleaning also. Restaurant / bar need to wait waiter very long time and during breakfast also to have coffee etc. After waiter came service was quit good id waiter stay .... not go somewhere else , Novotel restaurant ??

Dear Jari O., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good

Customer review rating 5.0/5

Mehmet M. U. Business - 28/11/2021 Confirmed reviews ALL

Thanks yours and ı

Sayın Mehmet Murat u., ibis Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Not good

Customer review rating 2.5/5

Anonymous Business - 15/11/2021 Confirmed reviews ALL

The breakfast was standard, no variations and chicken soup was basically store brought Knorr soup. Although I requested a smoking room, that does not mean the curtains should smell like smoke. Effort is to be made to keep the room clean. If the curtain smelled like smoke it makes me question how often the bedsheets and covers are cleaned and changed?

Dear H. Hiba Farah Muhammed Abdalla, Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Well located good value

Customer review rating 3.5/5

Anonymous Couples - 07/11/2021 Confirmed reviews ALL

We enjoyed our stay of one night. Room was clean. Staff was friendly. We went to have breakfast downtown which was close by.

Dear Sabine S., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

GOOD BREAKFAST.

Customer review rating 3.5/5

Arnold Couples - 04/11/2021 Confirmed reviews ALL

GOOD BREAKFAST.

Dear Arnold Jr P., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Excellent

Customer review rating 5.0/5

Emire E. C. Families - 03/11/2021 Confirmed reviews ALL

Thnx for all staff in İbis Kayseri. They were all excellent ,smart and helpful ; especially Ms.Rukiye and Mr. Mehmet at reception and the operation manager Mr. Mustafa and the others. The Hotel accepts also pet. That is the most important thing for our accomodation. Thnx for everything İbis Kayseri.

Dear Emire Esra C., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Gut

Customer review rating 4.5/5

Öner A. Families - 24/10/2021 Confirmed reviews ALL

Gut gut gut

Dear Oner A., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Perfect accomadation for visştors og yours

Customer review rating 5.0/5

Mehmet M. U. Business - 24/10/2021 Confirmed reviews ALL

I m glad to be yours and resevation and house keeping And food and beveragev

Dear Mehmet Murat U., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good Stay

Customer review rating 3.5/5

Bülent N. Business - 18/10/2021 Confirmed reviews ALL

It was really very difficult to reach the telephone and mailbox of the hotel. I tried it many times.

Dear Bulent N., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

clean and structured

Customer review rating 4.0/5

Anonymous Business - 30/09/2021 Confirmed reviews ALL

Employees were good. Only one of the breakfast service waiter was not kind person.

Dear Izzet S., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good place for a business trip

Customer review rating 4.0/5

Jesus N. Business - 21/06/2021 Confirmed reviews ALL

Everything was as expected except for the cigarette smell in the room.

Dear Jesus N. Franco, We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Nice hotel, very bad service

Customer review rating 1.0/5

K. M. Business - 15/03/2021 Confirmed reviews ALL

We have offered room service multiple times but none of them were on time, on the other hand were extremely late. Even though we have requested only beers to rooms, they were showed up almost in about an hour. In addition, in the restaurant; most food shown in the Menu were not present. The behavior of the personnel were highly disappointing as well.

Dear M. K., Thank you for taking the time to tell us about your experience at the ibis Kayseri. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

A place to stay in Kayseri

TripAdvisor rating 4.0/5

adomaob Business - 07/03/2021 TripAdvisor review

Doing business in Kayseri you will never get it wrong for stay in ibis hotel kayseri because you will get value for your money, services very good, proximity to the airport very perfect. Recommend you

Dear adomaob, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management

Great stay downtown, easy to drive skiresort

Customer review rating 5.0/5

Tansu B. Families - 28/02/2021 Confirmed reviews ALL

Reasonable price and 30 mins drive to skiresort. Comfortable and a little bit small rooms but great for stay safe. Door to skiresort shuttle was great. Helpful stuff is a plus.

Dear Tansu B., We very much appreciate your comments regarding your stay at the ibis Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Perfect welcome!

TripAdvisor rating 5.0/5

Tolgahanboluk Business - 10/02/2020 TripAdvisor review

Hi.Mr. Mehmet IMAMOGLU, thank you for welcoming us beautifully.We would also like to thank Mr. Mehmet for informing about LE CLUB campaigns.And we would like to point out that the hotel breakfast is fantastic. Tolgahan BÖLÜK

Dear Tolgahanboluk , We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management

Good service for a good price

TripAdvisor rating 5.0/5

Faruk K Business - 09/12/2019 TripAdvisor review

I stayed at IBIS for business. It is very close to the airport, as well as the city center. It is always very clean and the check-in check out is no hassle. Open buffet breakfast has choices and if there is any little problem, the staff is there to fix it right away. I wanted the eggs to be cooked a little more, and the next thing I know they bring me my well done eggs. You really get a good service here. I will be staying here again.

Dear Faruk K , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management

Good quality hotel with friendly staff

TripAdvisor rating 5.0/5

ozgurertugrul Family - 08/06/2019 TripAdvisor review

This was a budget hotel with perfect price performance ratio. Staff was friendly and helpful. Room was clean and satisfactory in terms of basic needs. Location of the hotel is very good. Free parking is great. I will stay again

Dear Guest , We thank you for choosing ibis Hotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Hotel Kayseri in the near future. Sincerely Yours, Hotel Management

Room and payment

TripAdvisor rating 3.0/5

Gökhan Y Family - 07/06/2019 TripAdvisor review

I paid the hotel via your website. Although it was turkish lira, tha bank charged me 21 TL more. I dont know the reason and there was no solution from the hotel about it. I wanted to cancel the payment and wanted to pay at the hotel but they said it was impossible.

Dear Guest, We thank you for the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. Please share your reservation details via e mail ( h6904-gm@accor.com ) .We will check all details and inform you soon . We hope we will have the pleasure of welcoming you again soon in ibis Hotel Kayseri . Sincerely Yours, Hotel Management

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