Novotel Kayseri 4 stars
Customer review rating (ALL Rating) 4.3/5 428 reviews
ALLSAFE approved hotel
Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center
Modern conference facilities
Web corner and free Wi-Fi in the entire hotel
International and Local, Food & Beverage offers on Nov'ist Restaurant
Easy access to the city center and airport
Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey
KAYSERI ERKILET At 2km / 1 miles
KAYSERI ERKILET At 2km / 1 miles
KAYSERI At 1km / 0 miles
GPS:38.735816, 35.498283
Check-in from - Check out up to
Restaurant serving international cuisine as well as Turkish specialities.
Nov'îst Bar serves a wide selection of snacks and regional wines in a stylish and relaxed environment. Enjoy your drinks while watching your favorite sports or taste our cocktails.
Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...
Accessible room
Accessible room
Customer review rating 3.0/5
Seyfi Families - Confirmed reviews ALL
Room was not clean (especially the carpet) , We (our baby included) could not sleep due to heavy cigarette smell, help desk wasnt much of help...
Dear Seyfi A., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10
Customer review rating 4.5/5
Alex Couples - Confirmed reviews ALL
High level of service, good food in the restaurant, clean rooms.
Dear Alexander S., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10
Customer review rating 4.0/5
Peter C. Business - Confirmed reviews ALL
My first visit to Kayseri and enjoyed my stay for the few days I was there.
Dear Peter John C., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10
Customer review rating 5.0/5
Sy. Couples - Confirmed reviews ALL
Sympathetic, caring, helpful staff. Clean, reliable accommodation. Special thanks to the long-haired, sweet lady at the reception.
Dear Yuliia S., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10
TripAdvisor rating 4.0/5
driveronroad01 TripAdvisor review
Cleanliness of the room. The carpets are dirty, dusty and some foods on it from the previous guests. We saw some foods under the sofa when the house keeper open it for my son. That is not something usual for Novotel. I hope it is for just once. Additional to this, The room temperature was too high even we kept the AC off. Because the season, the cold mode of AC was not functional. It was about 27 celsius degree, I measured it with my watch. We had to open the windows while it was raining outside. We got sick after all.
Dear driveronroad01 We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
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