Novotel Kayseri 4 stars

Customer review rating (ALL Rating) 4.4/5 721 reviews

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Novotel Kayseri - Image 1
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Novotel Kayseri - Image 4
Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan, 38110 KAYSERI, Turkey

Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

Enjoy modern decor and ergonomic comfort: Queensize bed and sofa, bath or shower, work area, LCD TV, and internet access, hair dryer, laptop size safe, minibar, tea/coffee facilities.

  • Views:

    City View or Garden View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 15,4'/39 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Garden View
See availabilities

All our Superior Standart Room features plus a Nespresso coffee machine, Smart TV and in-room entertainment, enriched room amenities, bathrobe & slippers, free high-speed WIFI .

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

An unforgettable experience combining relaxation and focus. Our suite rooms treat you like a VIP: free Internet, free soft drinks from minibar, Nespresso Machine and DVD playeR.

  • Views:

    City View

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 15,4'/39 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Shoe polisher

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey

GPS:38.735816, 35.498283

Telephone
Fax +90 352 207 30 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 96 rooms
  • 2 rooms for people with reduced mobility
  • 39 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Public
  • 100 parking spaces
  • Parking for a month
  • Parking for a week

NEFAİS RESTAURANT

Photo out of - NEFAİS RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Cooking style
International
Capacity
80
Accessibility
Accessible service
38110 Kayseri, Turkey
Telephone +90 352 207 30 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Restaurant serving international cuisine as well as Turkish specialities.

NEFAİS Bar serves a wide selection of snacks and regional wines in a stylish and relaxed environment. Enjoy your drinks while watching your favorite sports or taste our cocktails.

Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  721 reviews

Customer review rating 5.0/5

Yigit K. U. Business - Confirmed reviews ALL

Dear Yigit K. U., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, appreciated the cleanliness of your room, and found our reception staff helpful. It is our aim to provide a comfortable experience for all our guests. Goodbye, Novotel Kayseri

Customer review rating 5.0/5

Carsten S. H. Families - Confirmed reviews ALL

Dear Carsten S. H., Thank you for your kind feedback. We are delighted to hear that you appreciated the cleanliness, spaciousness of our rooms, and the convenient location. It is wonderful to know that your family had a comfortable stay with us. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Amjad A. K. Couples - Confirmed reviews ALL

Dear Amjad A. K., Thank you for your kind feedback regarding your stay at Novotel Kayseri. We are delighted to hear that you enjoyed our location, breakfast, and the assistance of our staff. Your positive remarks are greatly appreciated. Goodbye and best regards, Novotel Kayseri

Customer review rating 5.0/5

Adem A. Couples - Confirmed reviews ALL

Dear Adem A., Thank you for your positive feedback. We are delighted to hear that you enjoyed your overnight stay, appreciated our efficient check-in process, and found our staff helpful. It is also gratifying to know that our breakfast met your expectations. We hope to welcome you back in the future. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Cihan I. Friends - Confirmed reviews ALL

Sayın Cihan I., Nazik yorumunuz için teşekkür ederiz. Temizlik konusundaki standartlarımızı korumak adına sürekli çalışıyoruz. Sizleri tekrar ağırlamaktan mutluluk duyarız. Saygılarımızla, Novotel Kayseri

Dear Yigit K. U., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, appreciated the cleanliness of your room, and found our reception staff helpful. It is our aim to provide a comfortable experience for all our guests. Goodbye, Novotel Kayseri

Customer review rating 5.0/5

Carsten S. H. Families - Confirmed reviews ALL

The rooms are clean and really spacious. A bed was made up for my child inside the room. We easily reached the center. We really liked the cleanliness and comfort of the hotel.

Dear Carsten S. H., Thank you for your kind feedback. We are delighted to hear that you appreciated the cleanliness, spaciousness of our rooms, and the convenient location. It is wonderful to know that your family had a comfortable stay with us. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Amjad A. K. Couples - Confirmed reviews ALL

Well located , nice breakfast , helpful staff

Dear Amjad A. K., Thank you for your kind feedback regarding your stay at Novotel Kayseri. We are delighted to hear that you enjoyed our location, breakfast, and the assistance of our staff. Your positive remarks are greatly appreciated. Goodbye and best regards, Novotel Kayseri

Customer review rating 5.0/5

Adem A. Couples - Confirmed reviews ALL

Quick Check in, helpful staff, easy parking without payment, super and tasty breakfast

Dear Adem A., Thank you for your positive feedback. We are delighted to hear that you enjoyed your overnight stay, appreciated our efficient check-in process, and found our staff helpful. It is also gratifying to know that our breakfast met your expectations. We hope to welcome you back in the future. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Cihan I. Friends - Confirmed reviews ALL

It is one of the cleanest places I have stayed. You need to maintain this standard. Thank you.

Sayın Cihan I., Nazik yorumunuz için teşekkür ederiz. Temizlik konusundaki standartlarımızı korumak adına sürekli çalışıyoruz. Sizleri tekrar ağırlamaktan mutluluk duyarız. Saygılarımızla, Novotel Kayseri

Customer review rating 5.0/5

Elmas D. Solo - Confirmed reviews ALL

Clean rooms and bathroom.

Dear Elmas D., Thank you for your kind feedback regarding the cleanliness of our rooms and bathrooms. We are delighted to hear that you enjoyed your stay with us. Your comments are greatly appreciated as they motivate our team to continue providing excellent service. Goodbye, and best regards, Novotel Kayseri

Customer review rating 5.0/5

Wen H. C. Solo - Confirmed reviews ALL

Clean room and staff was helpfull.

Dear Wen H. C., Thank you for your positive feedback. We are delighted to hear that you found our hotel clean and our staff helpful. Your kind words serve as a great motivation for our team. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Suad B. Families - Confirmed reviews ALL

The rooms were lovely and the breakfast was even better than I expected A huge thank you ms gamze at the reception for her friendly demeanor she helped us with every question we had until our departure day her cheerful and friendly attitude and excellent guest communication perfectly reflected the hotel is professionalism

Customer review rating 5.0/5

Mert C. Business - Confirmed reviews ALL

Rooms are clean and comfortable

Dear Mert C., Thank you for your positive feedback regarding your recent stay at Novotel Kayseri. We are delighted to hear that you found our rooms clean and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Ilir G. Business - Confirmed reviews ALL

Fast check inn, clean room, free water, 24 h reception, great breakfast.

Dear Ilir G., Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay, particularly enjoying the fast check-in, cleanliness, and breakfast offerings. Your kind words motivate our team to maintain high standards. Best regards, Novotel Kayseri

Customer review rating 2.0/5

Benoit V. A. D. Couples - Confirmed reviews ALL

Polite staff but the bathtub was clogged making showering difficult. I didn't expect this from a Novotel.

Dear Benoit V. A. D., Thank you for your feedback regarding your recent stay. We regret to hear about the inconvenience you experienced with the bathtub. Your comments are valuable, and we will take them into consideration as we strive to enhance our guests' experiences. Goodbye, Novotel Kayseri

Customer review rating 4.0/5

Utku K. Friends - Confirmed reviews ALL

Carpet smells dust and window seals are blowing air and noise.

Dear Utku K., Thank you for your positive feedback regarding the cleanliness and helpfulness of our staff. We appreciate your comments about the carpet and window seals, and we will certainly take these observations into account for future improvements. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Ahmed S. D. Families - Confirmed reviews ALL

First of all I’d like to thank the smiling staff. The whole team is focussed on the customer satisfaction. The location of the hotel is just brilliant. 6-7 minutes drive from the airport. I literally woke up at 5 AM and was checked in at the gate at 5:30 which is not comparable with other destinations. 25 minutes drive to the ski center, the reason why we stayed here. Breakfast was just phenomenal. I stayed in different Novotela around the world and this was like in a 5 star hotel and the best of all. Also our room upgrade privilege was honoured: I’d just criticise the room keys which is a general problem with many Accor hotels. They need an update. We’re in 2026 and much modern options should be available.

Dear Ahmed S. D., Thank you for taking the time to share your positive experience at Novotel Kayseri. We are delighted to hear that our location and the quality of our breakfast met your expectations, as well as the attentiveness of our team. Your acknowledgment of our efforts to provide customer satisfaction is greatly appreciated. We understand your concerns regarding the room key system. While this is an issue that many hotels face, we appreciate your feedback and will consider it as we continuously strive to enhance our guest experience. Your input is invaluable in helping us identify areas for improvement. We look forward to welcoming you back on your next visit. Thank you once again for your kind words. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Onur G. Couples - Confirmed reviews ALL

As always was very pleasant stay . Stuff was very kind and helpful. Clean rooms and great breakfast.

Dear Onur G., Thank you for your kind words regarding our staff and services. We are delighted to hear that you enjoyed a pleasant stay with us, appreciated the cleanliness of our rooms, and found our breakfast to your liking. Your feedback is greatly valued. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Margaret D. Solo - Confirmed reviews ALL

Friendly reception Good bed and room Great breakfast and staff. Close to airport

Dear Margaret D., Thank you for your kind words regarding your recent stay at Novotel Kayseri. We are delighted to hear that you appreciated our friendly reception, comfortable accommodations, and the quality of our breakfast. Your feedback regarding our location is also greatly valued. Best regards, Novotel Kayseri

Customer review rating 4.5/5

Sibel S. E. B. Families - Confirmed reviews ALL

We stayed at the hotel for 3 nights. It was a skiing vacation for us. It was only a 30 minute drive to the mountain from the hotel. The temperature of the rooms were just right. Breakfast was satisfying. Real coffee beans, for those that are coffee addicts :)

Dear Sibel S. E. B., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient for your skiing vacation and enjoyed the comfort of your room. It is gratifying to know that you appreciated our breakfast offerings, particularly the real coffee beans. We hope to welcome you back for another enjoyable stay in the future. Best regards, Novotel Kayseri

Customer review rating 2.5/5

Celik O. Families - Confirmed reviews ALL

Although overall the hotel staff was friendly and helpful, we were surprised how dismissive the receptionist during the check-in. I reserved two rooms months before our arrival and called the hotel three times to make sure that the rooms to be reserved side by side on the same floor. I was reassured by the hotel staff member that they took a note about that. The rooms we got were facing each other - no problem there - on the fifth floor that was designated for smokers - that's the problem. The receptionist did not inform us about that fact despite the presence of our children on our sides. After entering our rooms, we realized that the rooms were for smokers. We went downstairs, with our laguages in tow, and had to change our rooms. It puzzled us why the receptionist did not bother to ask whether we were ok with staying in a room and on the floor that smells cigarettes.

Dear Celik O., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Kayseri. We appreciate your kind words about our overall staff friendliness and helpfulness. However, I sincerely apologize for the experience you encountered during check-in. It is concerning to hear that the receptionist did not adequately communicate the room assignments and the implications of being placed on a floor intended for smokers. Your expectations regarding room arrangements should have been met, especially given your prior communications. I understand how disappointing it must have been to find your accommodations unsuitable for your family. Please be assured that your feedback will be shared with our team to ensure that a more attentive and informative approach is taken in the future. We value your input as it plays an essential role in enhancing our guest experience. Thank you again for your comments, and we hope to welcome you back under better circumstances. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Monika S. Business - Confirmed reviews ALL

Very good hotels. Clean and comfortable. My room was large and had a bathtub. The bathroom was very clean. The bed in my room was large and comfortable. My room was cleaned everyday. I lıked ıt very much

Dear Monika S., Thank you for your kind words about your recent stay at Novotel Kayseri. We are delighted to hear that you found the hotel clean, comfortable, and enjoyed the spacious room and amenities. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Milos R. Business - Confirmed reviews ALL

Thanks for all the staff. Hygienic hotel and room.

Dear Milos R., Thank you for your kind words regarding the comfort and hygiene of our hotel. We are pleased to hear that our staff made your stay enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Kayseri

Customer review rating 5.0/5

Vanja R. Families - Confirmed reviews ALL

Clean and tidy rooms. They were helpful with transportation. Everyone was friendly

Dear Vanja R., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our rooms clean and our staff friendly and helpful with transportation. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Kayseri

Other web-users rate our hotel

  • 184 reviews 9/10 Location
  • 396 reviews 8/10 Room
  • 473 reviews 9.4/10 Service
  • 5 reviews 7.9/10 WiFi
  • 356 reviews 8.9/10 Cleanliness
  • 210 reviews 9/10 Breakfast
  • 124 reviews 8.8/10 Food
  • 7 reviews 0.9/10 Wellness Area

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