Novotel Kayseri 4 stars

Customer review rating (ALL Rating) 4.2/5 489 reviews

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Novotel Kayseri - Image 1
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Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan, 38110 KAYSERI, Turkey

Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

Our accommodation(s)

Hotel location

Novotel Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey

GPS:38.735816, 35.498283

Telephone
Fax +90 352 207 30 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NEFAİS RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  489 reviews

TripAdvisor Rating  4.5/5  443 reviews

Certificate of excellence 2023

very well located in the heart of kayseri

Customer review rating 5.0/5

B. H. &. F. Families - Confirmed reviews ALL

we were greeted with warm and friendly front desk. the check-in process and key issuance is very efficient and in next moment we were in our room. the room was very neat, tidy and comfortable. my kids love the room ambience and cleanliness. we had a very pleasant stay and courteous personnel from Novotel Kayseri. they are always ready and available to assist. thank you Novotel Kayseri :)

Dear H. Bin Abd Hamid B., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel &. ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Prima hotel bed goed ligging oke

Customer review rating 4.0/5

Mustafa P. Couples - Confirmed reviews ALL

Prima hotel goed bed en ligging perfect

Dear Mustafa P., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Disappointing

Customer review rating 3.0/5

Steve M. Couples - Confirmed reviews ALL

The room that we were given was Hot and was facing the highway You could not open the windows because of the noise Air-conditioning only works in certain times of the year As such the room was very hot The only solution they could offer us was a pedestal fan

Dear Stephen Patrick M., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Unbearable Stay: Outdated Facilities and Sleepless Nights

Customer review rating 0.5/5

Benson Friends - Confirmed reviews ALL

I recently stayed at Novotel Kayseri, and I must say the hotel’s hardware is outrageously outdated. The hairdryer isn’t your usual one—it’s more like a warm air blower from the year 2000. The power outlet on the TV wall didn’t work, but the worst part was the air conditioning. While the outside temperature was a cool 5°C, which was great, the room’s heating was unbearable. No matter how low or weak we set it, we kept waking up sweating. When we switched to cooling mode, it still blasted hot air. I asked the front desk, and they told me it was a central air system, meaning cooling wasn’t an option. The bizarre part is, the hallway and lobby temperatures were perfectly comfortable—neither too cold nor too warm to sleep. The staff suggested we open the window, but that turned out to be an even bigger nightmare. One side of the hotel faces a busy highway with heavy traffic even at 2 or 3 AM. The other side? A railway track with trains passing by in the middle of the night. To top it off, around 6 AM, the mosque’s loudspeakers woke us up with their morning call to prayer. In short, opening the window means no sleep due to noise; keeping it closed means sweating through the night. Honestly, this hotel fails at providing the basic necessity of a good night’s sleep. Avoid staying here at all costs. 我最近入住了Novotel Kayseri飯店，必須說飯店的硬體誇張地老舊。那個吹風機根本不是一般常見的吹風機，更像是2000年代的暖風機。電視牆的插座是壞的，但最糟糕的是空調系統。外面大約5°C的氣溫其實很好，但房間內的暖氣熱到讓人多次被熱醒。不管怎麼調整強弱，最後都還是會熱醒。改開冷氣，結果依然是暖氣在運作。 詢問櫃檯後才得知是中央空調系統，無法開冷氣。奇怪的是，走廊和大廳的溫度卻剛剛好，既不冷也不熱，完全不會影響睡眠。飯店竟然建議我們開窗，但這是更大的悲劇。飯店一側面對車流量非常大的公路，凌晨兩三點依然車來車往；另一側則是鐵路，半夜還有火車經過。更痛苦的是早上六點左右，清真寺的喇叭直接開始廣播晨禱，把我們吵醒。 開窗根本沒法睡，關窗又熱到無法入眠。這樣的飯店連最基本的睡覺需求都無法滿足，真心奉勸大家千萬別住這裡。

Dear Hao Hsiang Y., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Little problems but generally good.

Customer review rating 3.0/5

Gordon Friends - Confirmed reviews ALL

Had a booking for 2 suits, but at arrival there was just one suite available . At the end we got one suite and one other room. If you have booking confirmation the rooms should be available on arrival.

Dear Gordon T., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

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Other web-users rate our hotel

  • 150 reviews 8.8/10 Location
  • 306 reviews 6.8/10 Room
  • 385 reviews 8.9/10 Service
  • 11 reviews 9.3/10 WiFi
  • 242 reviews 7.6/10 Cleanliness
  • 142 reviews 8/10 Breakfast
  • 110 reviews 8.6/10 Food
  • 7 reviews 3.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.