Novotel Kayseri Hotel 4 stars

Customer review rating 4.4/5 2,685 reviews

ALLSAFE approved hotel

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Novotel Kayseri
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+ 20 Services

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Kayseri

Alsancak Mah Kocasinan
Bulvari No 161-1 Kocasinan
38110 kayseri
turkey

Tel: +903522073000

Fax: (+90)352/2073010

Check-in from 14h00

Check out up to 12h00

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By plane

    KAYSERI ERKILET At 2.5km / 1.55 miles

  • By train

    KAYSERI At 1.5km / 0.93 miles

GPS :38.735816, 35.498283

Hotel services

NOV IST RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 96 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 39 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Novotel Parking
    • On site
    • 100 parking spaces
    • Public
Well-being
  • Fitness Center
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Play area
    • Indoor playground for children

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 114

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Kayseri

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,685 reviews

TripAdvisor Rating 4.5/5

374 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 0.5/5

Ilker Solo - 24/09/2021 Confirmed reviews ALL

1- When I entered the hotel for check-in; I had to wait around 10-15 minutes as there was only 1 receptionist available and nobody helped me as a priority. 2- During the check-in; the receptionist provided me with a free drink coupon which I can use during my stay. On the coupon; it clearly states: Cannot be used for premium class drinks. I had ''Double Raki'' as I had thought that Raki is not a premium class drink so that I could use my coupon. However, after I had the drink; the waitress told me that the coupon is only valid for 'Single Raki' and I have to pay for the drink. I spoke to the receptionist afterwards and he told me that he would do me a favor and he charged half of the Raki. 3- The most important part of the story happened during check-out. I had made my reservation at Novotel Kayseri on September 9th through ALL mobile application Bed and Breakfast including tax for 55.45 Euros. However, during check-out; I have seen that the price listed at the hotel for 1 night is 43.45 Euros including tax. I have asked why the room price I have from the application is higher than what I see at the reception (even though I should have a lower rate because of Silver membership in the ALL app and because I made my reservation around 2 weeks ago) ; the receptionist told me that the price on the screen is faulty and subject to change.

Dear Ilker S., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Terrible

Customer review rating 0.5/5

Umut B. Friends - 25/07/2021 Confirmed reviews ALL

I booked hotel from app. One double room with my partner. Reception not chek in me without they see my partner. That’s why I spent 5 hours outside of hotel. Because my partner was comes from far away and hotel rejected my check in without her.

Dear Umut b., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good stay

Customer review rating 4.0/5

Marco Business - 12/07/2021 Confirmed reviews ALL

I could stay for one night only. Room was ok, dinner was good. Breakfast was poor

Dear Marco C., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10
Customer review rating 0.5/5

Ali T. Business - 12/06/2021 Confirmed reviews ALL

I am not satisfied at all with the hotel, very bad service, there is only 1 bed and a sofa in the room for 3 people, I do not recommend you to use it at all, just spend unnecessary money And don’t spend time with this

Dear Ali T., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Wonderful

Customer review rating 4.5/5

Can A. Business - 18/04/2021 Confirmed reviews ALL

All things and service were extremely high quality

Dear Can A., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Very nice stay

Customer review rating 4.5/5

Selçuk T. Business - 15/04/2021 Confirmed reviews ALL

It was a really nice experience to stay there. Rooms are comfortable and the staff are really kind to guests. I would not think of staying at another hotel as long as Novotel is there

Dear Veli Selcuk T., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Nice stay

Customer review rating 4.0/5

Guest Solo - 03/03/2021 Confirmed reviews ALL

There is smoke smell in a non smoking room. That was the only bad thing.

Sayın Batuhan I., Novotel Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Good stay

Customer review rating 5.0/5

Natali Couples - 22/02/2021 Confirmed reviews ALL

service was 1/10

Dear Ilia P., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

We had great experience staying at Novotel Kayseri

Customer review rating 5.0/5

Lado Families - 03/02/2021 Confirmed reviews ALL

Just excellent!

Dear Vladimir G., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Smells smoking in the room

Customer review rating 0.5/5

Oleg Families - 31/12/2020 Confirmed reviews ALL

In non-smoking room smells smoking...the waiters on breakfast were rude...I've been asked hotel people and manager to change the reservation to my accor account several times, but they didn't done that issue

Dear Oleg R., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mustafa DAĞHAN Novotel & ibis Hotel Kayseri Operasyon Müdürü / Operation Manager T. +90(3… - M.+90(530)555 94 14 F. +90(3…

Perfect price Qualty

Customer review rating 5.0/5

B. Friends - 19/10/2020 Confirmed reviews ALL

Perfect price Qualty

Dear Murat B., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mustafa DAĞHAN Novotel & ibis Hotel Kayseri Operasyon Müdürü / Operation Manager T. +90(3… - M.+90(530)555 94 14 F. +90(3…

iyi konaklama

Customer review rating 4.0/5

Güleryüzlü H. A. Solo - 02/09/2020 Confirmed reviews ALL

reception/restaurant/housekeeper vs. tşkr.

Sayın Huseyin S., Novotel Kayseri ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Mustafa DAĞHAN Novotel & ibis Hotel Kayseri Operasyon Müdürü / Operation Manager T. +90(3… - M.+90(530)555 94 14 F. +90(3…

Quality/Price-ratio is acceptable

Customer review rating 3.5/5

Jack Business - 09/03/2020 Confirmed reviews ALL

Rooms are becoming old and renovation should be considered. Good personal. Very friendly and helpful

Dear Jack Von L., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür ÇÖZGENER Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (533) 209 70 10 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Good stay

Customer review rating 4.0/5

Kerem A. Solo - 04/03/2020 Confirmed reviews ALL

Thank u

Dear Mahmut Kerem a., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür ÇÖZGENER Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (533) 209 70 10 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Cost effective hotel

Customer review rating 5.0/5

Merve Couples - 25/02/2020 Confirmed reviews ALL

The hotel was very comfortable and cost effective. Also it has a good location which takes 20 minutes to Erciyes Skiing center by car.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Özgür ÇÖZGENER Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (533) 209 70 10 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Very nice..

Customer review rating 4.0/5

Yesim E. Business - 03/01/2020 Confirmed reviews ALL

Receptionist was extremely helpful as I was not happy with the first room I was booked in. He managed to move me to a better room even in a crowded time. I am grateful to him. cannot remember his name but thank you very much.

Dear Yesim Gozde e., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür ÇÖZGENER Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (533) 209 70 10 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

good

Customer review rating 4.0/5

Irem A. Business - 03/12/2019 Confirmed reviews ALL

clean, tidy, constant standard for Novotel

Dear Irem Akin K., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür ÇÖZGENER Novotel & Ibis Hotel Kayseri General Manager Novotel & Ibis Otel Kayseri Genel Müdür Phone: +90 (352) 207 30 00 Direct : +90 (352) 207 30 09 Fax : +90 (352) 207 30 10 Mobile: +90 (533) 209 70 10 Yeni Pervane Mah. Kocasinan Bulv. No:161 38110 Kocasinan / KAYSERI www.accor.com | www.accorhotels.com

Good Hotel and Good location

TripAdvisor rating 4.0/5

Emrullah K Family - 03/05/2016 TripAdvisor review

Location of the hotel is close to city center and also easy point to reach the airport. Rooms are clean and comfortable. We were able to fit in the room with 2 kids. Breakfast is good, they have msny selections. Service is good and personnel are polite.

Dear Guest , We thank you for choosing Novotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in Novotel Kayseri in the near future. Sincerely Yours, Hotel Management

Excellent venue

TripAdvisor rating 4.0/5

Peter G Family - 26/05/2014 TripAdvisor review

The room was very clean and comfortable. All the staff were very helpful and curtious. Close to airport. Required to print vouchers and boarding passes which was Reilly available at their business centre.

Dear Guest , We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri. Sincerely Yours, Hotel Management

Overnight in Kayseri

TripAdvisor rating 5.0/5

NIKKOLAE Friends getaway - 17/10/2013 TripAdvisor review

Very pleasant stay, easy to find hotel, not so far from city center. The rooms are very well decorated, large bathrooms and excellent sound proof windows. The staff was very friendly and ready to help!

Dear NIKKOLAE, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Kayseri. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel. Kayseri Novotel Managment

Our most recent 20 reviews

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