ibis Hamilton Tainui 3.5 stars

Customer review rating (ALL Rating) 4.5/5 1,878 reviews

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18 Alma Street, 3204 HAMILTON, New Zealand

Description

Hotel extras

  • Affordable 3.5 star accommodation at riverside location

  • Close proximity to local attractions

  • Restaurant & terrace bar onsite

  • Conference facilities for up to 80 delegates

Our accommodation(s)

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Hotel location

ibis Hamilton Tainui

18 Alma Street
3204 HAMILTON
New Zealand

GPS:-37.785736, 175.282974

Telephone
Fax +64 7 859 9201

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAAKONA

Taste local flavors from a variety of tapas overlooking the Waikato River. Casual ambiance and vibrant shared spaces for everyone to use, not just hotel guests. Grab a drink or snack, sit back, relax and enjoy the stunning river view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,878 reviews

Customer review rating 5.0/5

Marilyn R. Couples - Confirmed reviews ALL

Staff facilities location awesome

Kia ora Marilyn, Thank you being a loyal guest of Accor! We’re so grateful for your continued support and are thrilled to hear that you had a fantastic stay with us. Your loyalty means a lot to us and we’re so glad that we could continue to provide you with the level of service that you’ve come to expect from us. Thank you again for your kind words and we can’t wait to see you on your next visit. Have a great day! Beverley Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 5.0/5

Ellen B. Business - Confirmed reviews ALL

Staff were amazing, could do enough for you. Hotel was clean and tidy - highly recommend!

Kia ora Ellen, Thank you so much for leaving us such a perfect score! We’re thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations in every way. We strive to deliver exceptional experiences for all of our guests, and it’s great to know that we hit the mark for you. Thank you again for your kind words and we look forward to seeing you again soon! Have a great day! Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 4.0/5

Jan G. Friends - Confirmed reviews ALL

This is our fourth time staying here. It never disappoints. The staff are amazing. Rooms clean and well appointed.

Kia ora Jan, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff made a positive impression. It's always wonderful to welcome back our returning guests and we can't wait to see you again soon! Kind regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 2.5/5

Nicola P. Business - Confirmed reviews ALL

The location was great, clean and tidy rooms. I had a few issues with valet parking on both days and staff being able to locate car and/or keys. Staff were not overly helpful

Kia ora Nicola, Thanks for sharing your thoughts with us. I'm glad to hear you enjoyed our location and found the rooms clean and tidy. I’m sorry to hear about the valet parking issues and that our team fell short in assisting you. Your feedback is invaluable, and we’ll make sure to share it with the team. Kind regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 2.0/5

Theo K. Business - Confirmed reviews ALL

While the facilities themselves met expectations, I was disappointed by the overall level of customer service throughout my stay. Across multiple areas — including reception and the restaurant — interactions felt consistently unwelcoming. Staff appeared disengaged, and there was little sense of hospitality or warmth in their communication. At times, it felt as though simple requests or interactions were being treated as inconveniences rather than part of the guest experience. This created an atmosphere that was quite surprising for a hotel of your standard. On a positive note, the valet staff member I encountered stood out as friendly and approachable, which highlighted the contrast even more.

Kia ora Theo, Thank you for sharing your thoughts with us. I’m really sorry to hear that your experience with our customer service didn’t meet your expectations. This is a real shock to us and so disappointing to know that our team’s interactions felt unwelcoming as hospitality is at the heart of what we do. I’ll be sure to share your feedback with the staff to help improve our service. On a brighter note, I’m glad to hear the valet staff member made a positive impression! We appreciate your understanding and hope you’ll consider giving us another chance in the future. Your experience is important to us, and we want to make sure your next stay is more in line with the standards we strive for. Best regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Other web-users rate our hotel

  • 780 reviews 8.3/10 Location
  • 1,101 reviews 7.6/10 Room
  • 1,241 reviews 9.2/10 Service
  • 15 reviews 6.4/10 WiFi
  • 463 reviews 8.6/10 Cleanliness
  • 452 reviews 9.2/10 Breakfast
  • 322 reviews 8.5/10 Food
  • 257 reviews 5.2/10 Value

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