Novotel Hamilton Tainui Hotel 4 stars

Customer review rating 4.3/5 11,594 reviews

Novotel Hamilton Tainui
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+ 26 Services
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Room 1

Number of guests
Children's age

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How it works?
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • River or city view, WIFI, work area, cable TV

  • Relaxed lobby bar, fitness centre, sauna

  • Modern Local Fusion Cuisine

  • Range of versatile conference rooms for effective events

  • Choice of bars, cafés and restaurants nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • HAMILTONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204
hamilton
new zealand

Tel: +6478381366

Fax: (+64)7/8381367

Check-in from 14h00

Check out up to 11h00

  • ANGELSEA ST :  STATE HIGHWAY 1 HAMILTON CENTRAL

  • By plane

    AUCKLAND MANGERE INTL At 130km / 80.79 miles

  • By plane

    HAMILTON At 15km / 9.38 miles - Shuttle paying

  • By plane

    PALMERSTON At 700km / 437.5 miles

  • By train

    FRANKTON RAILWAY STATION At 2km / 1.25 miles

GPS :-37.785992, 175.282622

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 King size bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with two double beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft

Superior Family Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 king size bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

RESTAURANT ON ALMA

Type of cuisine: Regional

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. Until further notice Restaurant on Alma will providing room service only between the hours of 7am-10pm, for the health and safety of our guests the restaurant is closed

Menu (PDF)

Lunch

11:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Unwind in the lobby bar with its large windows and peaceful setting, the ideal place to conduct an informal business meeting over an expresso. Open daily with a great range of tantalising snacks and an international selection of beer, wine and spirits

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BRIDGES CONFERENCE BAR

Non contractual photo

Bridges Bar can be opened for your own private after function party. Bridges Bar is not open unless pre-arranged.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 242

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Hamilton Tainui

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,594 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,435 reviews

Abrupt Welcome

TripAdvisor rating 4.0/5

rachgasston 30/06/2020 TripAdvisor review

I do like Novatel Hotel generally but the one in Hamilton needs to get its act together with customer service. When you prepay your stay online as an accor member, and you can have that supposedly seamless check in and check out, you do not need to be told at the front counter on your welcome, that you have only paid a deposit for your room. The girl at the front desk of Novatel Hamilton is not a very welcoming sort of person who has an abrupt tone and an impatient persona. She needs to welcome you with : Your stay in the room is all paid for (she can see that its been done with a credit card days before and it has come out of your own credit card) and now we need a credit card to put on file for any extras you may incur during your stay. That is clear, precise and exact. Rather than insisting you have only paid a deposit on your room. That is confusing and appears that you have more to pay on your room stay. She needs instruction in customer service so her persona is welcoming, cheery and exact. Other than that, the stay was fine.

happy again

Customer review rating 4.3/5

Chris Solo - 28/06/2020 Confirmed reviews ALL

the staff are what make my stay here fantastic

Dear Chris, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

Well located

Customer review rating 4.3/5

Anonymous Families - 28/06/2020 Confirmed reviews ALL

Good location unfortunately shower was cold in morning

Dear Fiona M., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Disappointed in cleanliness

TripAdvisor rating 4.0/5

LijlanieS 28/06/2020 TripAdvisor review

The bath wasn't cleaned at all upon our arrival. The carpets were very dirty -even dirty marks on the walls. Even when we specifically requested the bath be cleaned properly the next day, it still wasn't done properly. Especially in light of Covid-19, one would expect the hotel to have far higher standards on cleanliness and hygiene.

Pleasant and quick walk to town

Customer review rating 4.3/5

Ross H. Couples - 27/06/2020 Confirmed reviews ALL

Nice stay

Dear Ross, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager
Customer review rating 4.3/5

Michael Business - 26/06/2020 Confirmed reviews ALL

Excellent service and rom but room service food was stone cold

Dear Michael O., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Great stay

Customer review rating 4.3/5

Rob N. Business - 26/06/2020 Confirmed reviews ALL

Fantastic

Dear Rob, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager
Customer review rating 4.3/5

Anonymous Couples - 25/06/2020 Confirmed reviews ALL

Very comfortable stay thank you. Nice rooms and great service.

Dear Melinda, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

Do they want our business after lockdown?

Customer review rating 4.3/5

Simon Couples - 25/06/2020 Confirmed reviews ALL

Total inflexibility in restaurant hours on what was the biggest night in Hamilton since the lockdown.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Novotel last Saturday night and in particular the lack of service from the F&B team. I have responded to you in a separate e-mail, which i hope you have received. Regards Philip

Good stay.

Customer review rating 4.3/5

Dww Business - 25/06/2020 Confirmed reviews ALL

Stayed overnight for business meeting.

Dear Dean, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel soon. Sincerely, Warm Regards Ammie Hardie - Sales Manager Novotel Tainui Hamilton

Good location

Customer review rating 4.3/5

Christine Families - 25/06/2020 Confirmed reviews ALL

Very friendly staff. Warm friendly greeting upon arrival.

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards Philip Hilton - General Manager Novotel Tainui Hamilton

Over night stay

Customer review rating 4.3/5

Debbie Couples - 25/06/2020 Confirmed reviews ALL

Great welcome, excellent room, and breakfast in the morning.

Dear Debbie, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

Comfortable,clean warm accomadating place to stay.

Customer review rating 4.3/5

Julie T. Families - 25/06/2020 Confirmed reviews ALL

welcomed by some familar faces who were ,as previous so kind and helpful..a lovely atmosphere at this hotel.have been before and we will be back..fantastic room rate,170 including breakfast...really happy....

Dear Leslie, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

great location, friendly staff , spacious suite

TripAdvisor rating 4.0/5

rangiorachap Business - 25/06/2020 TripAdvisor review

nice spacious suites, this hotel is our hotel of choice. Overlooking the river and with the new rooms also this hotel offers plenty of choice. Friendly staff and good food if you want to try the restaurant.

Ok

Customer review rating 4.3/5

Peter Business - 24/06/2020 Confirmed reviews ALL

Very poor selection of beer. Beer from Holland, Germany, and of all places, Mexico. The biggest selling beer in NZ, DB Expert, none. Tui. none and Waikato the beer of the area, the biggest sponsor of the region, none.

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Ammie Hardie - Sales Manager Novotel Tainui Hamilton

Fantastic Stay

Customer review rating 4.3/5

Graeme Couples - 24/06/2020 Confirmed reviews ALL

We had fantastic stay and were really impressed with the brand new executive rooms, they are stunning !! They have a fantastic walk in shower, modern stunning decor and a very comfortable bed with top quality linen. We were also greeted with a very friendly receptionist and our dinner was 5 star top notch ! The Lamb rump just melted in my mouth :) Was great to see the Buffet breakfast back, they had a great choice of food and had hand sanitiser placed every where which most people were using after using the tongs. We loved our stay so much we have booked a room for ourselves and family again this weekend. Kiwis treat your self to stay at this Hotel and support this great team of people.

Dear Graeme, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. We pleased you loved the new rooms as much as we do. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Ammie Hardie - Sales Manager Novotel Tainui Hamilton

Perfectly located

Customer review rating 4.3/5

Esther F. Families - 24/06/2020 Confirmed reviews ALL

Comfortable Dedicated and caring staff Safe Close to everything I needed

Dear Esther, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back into our hotel soon. Warm Regards Ammie Hardie - Sales Manager Novotel Tainui Hamilton

Great location very comfortable

Customer review rating 4.3/5

Anonymous Couples - 24/06/2020 Confirmed reviews ALL

Tema was very helpful - clean and tidy - great menu

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Ammie Hardie - Sales Manager Novotel Tainui Hamilton

well located and friendly

Customer review rating 4.3/5

Gwynmarie T. Solo - 24/06/2020 Confirmed reviews ALL

I found the hotel warm, clean and staff friendly. The food in the restaurant was great and very enjoyable and it was a lovely surprise to have fresh berries in the middle of winter. The be was very comfortable and the shower had great water pressure. Love the shampoo and conditioner provided and would love to get a hold of more, my hair and skin was soft and refreshed.

Dear Gwynmarie, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards Philip Hilton - General Manager Novotel Tainui Hamilton

Style & Comfort

TripAdvisor rating 4.0/5

ErenaT9 24/06/2020 TripAdvisor review

My partner and I reallly enjoyed our stay here at the Novotel. I arrived to be greeted by the Valet. So polite and helpful. I left her with my keys and went into check in. Was greeted warmly by the reception staff for priority check-in. Lobby area and even the toilets were very clean. Our room was clean and tidy. Loved our bed. Very big and spacious, but best of all so very comfortable. Our ensuite was quite compacted, however, I absolutely love the shower space. The room had the bare essentials which we were both happy with. Very chic interior. Our room service we ordered was promised to the estimated time. Our attendant was such a busy man but maintained such a bubbly and professional persona to him. He was fabulous. Thank you so much to the staff for their generous hospitality. I look forward to staying again, but hopefully for a longer duration.

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