Novotel Hamilton Tainui Hotel 4 stars

Would have been nice to have know gym was closed and an alternative provided. In room menu for vegetarians is less than average.

Room did not have sufficient amenities for 3 people e.g towels and had to contact reception. Quite a wait for a table at breakfast.

The staff at Novotel are great. Everyone we came into contact with was lovely. The hotel itself was a okay. Small issues let it down, like stains on the curtains in our room, the mattress on my bed had a curve in it, and needed replacing, and whilst the buffet breakfast was great, the sunlight streaming in meant sitting in the dining area, was an uncomfortable experience. The parking was very difficult. Not enough car parks, and valet parking often full meant we had to park at the casino next door. Most of these things aside from parking are easy fixes which let Novotel down, and could be easily corrected. The staff are what makes you want to overlook these issues, because they are so nice.

stayed for a conference

first stay since covid, some subtle changes, but overall the same great hotel with more hand santizer, which was appreciated

Front desk staff lovely, greeting and check-in and check-out first class, room rate high relative to other hotels of similar or better quality, will shop around next trip to Hamilton. Single use cups for breakfast coffee was very disappointing, a Hotel wearing the Tainui brand should be leading by example and following more sustainable practices than this.

You definitely pay for location

Check in and out was great. Cleanliness of room left alot to be desired. (Ex, executive housekeeper here) I have photos I'm able to forward.

From time we pulled up outside the hotel we were welcomed by pleasant young man who helped us unload our belongings onto trolley and his associate took that to our room, which was excellent and well appointed. The service in the dinning room was enhanced by the delightful waiter whose humor and conversation we enjoyed very much. Bar personnel too were good but i would suggest a Baileys cream should be served in a liquor glass rather than a whiskey glass which absorbed most of the Baileys. Departure as good as arrival with willing assistance loading the car. What really impressed us was when I called two days later re a pullover i had lost your telephone lady could not have been more helpful and she located the item and couriered it nd i received it today, Well done I say!! and excellent stay.

Anniversary with my wife and spent the weekend in Hamilton . The unit was very spacious and was nice and clean . Ordered room service , was disappointed with the food as it didn't seem it be very fresh The staff were very helpful and front desk was very efficient when booking in and arriving Enjoyed the quick exit on the Sunday morning when leaving , thank you

The services we experienced (at reception, at room service, at the bar and at breakfast were very professional, warm and welcoming. The room (overlooking the panoramic view of the Waikato River) was very comfortable with the standard amenities - air conditioning and heating; tea, coffee, hot chocolate, sugar milk, an iron and ironing board, a box of tissues, shampoo, conditioning, show gel, body lotion and a hair dryer available. The best was having a nice room to stay in. The least liked was having to check out!

Always stay here when in Hamilton it is in town so plenty of shops and restaurants. Staff are always friendly and the rooms are great.Breakfast is great and Poppy is amazing makes a great coffee. Good selection for breakfast

I spend the summer travelling NZ and stay at a lot of Accor hotels as a result. I have accumulated points to attain Platinum status yet I consistently been forgotten about and not provided any benefits. It's disappointing as I find the service across the Accor Novotel's incredibly inconsistent and it is frustrating when people I travel with receive benefits and I don't and when I question it I'm told they don't have my number which I have registered numerous times before and they still don't acknowledge the points I have accumulated. So I ask you, what is the point?

We love staying at this hotel, it is so central to most locations (we even took a taxi to Hoyts cinema at the base) The staff are excellent and so helpful from the Concierge, Front desk, restaurant staff and the most important the ladies that clean the rooms they are all fantastic. we had a room in the new section and these are beautiful . we will be back soon, have to support local Accor hotels

This is our go-to place to stay in Hamilton. The location is great and the staff has always been great. There are four good restaurants across the street, and there is a shopping district just up the block and across the street.