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Novotel Hamilton Tainui Hotel 4 stars

Customer review rating 4.4/5 14,991 reviews

ALLSAFE approved hotel

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Novotel Hamilton Tainui
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+ 13 Services

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HAMILTON Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204 hamilton
new zealand

Tel: +6478381366

Fax: (+64)7/8381367

Check-in from 14h00

Check out up to 11h00

  • ANGELSEA ST :  STATE HIGHWAY 1 HAMILTON CENTRAL

  • By plane

    AUCKLAND MANGERE INTL At 130km / 80.79 miles

  • By plane

    HAMILTON At 15km / 9.38 miles - Shuttle paying

  • By plane

    PALMERSTON At 700km / 437.5 miles

  • By train

    FRANKTON RAILWAY STATION At 2km / 1.25 miles

GPS :-37.785992, 175.282622

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

RESTAURANT ON ALMA

Type of cuisine: Regional

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY BAR

Unwind in the lobby bar with its large windows and peaceful setting, the ideal place to conduct an informal business meeting over an expresso. Open daily with a great range of tantalising snacks and an international selection of beer, wine and spirits

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE BRIDGES CONFERENCE BAR

Bridges Bar can be opened for your own private after function party. Bridges Bar is not open unless pre-arranged.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 242

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Hamilton Tainui

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,991 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,494 reviews

Great location

Customer review rating 4.5/5

Anonymous Couples - 24/07/2021 Confirmed reviews ALL

Fantastic service

Kia Ora Stephanie, Thank you for choosing to stay with us recently and for taking the time to provide us with your lovely feedback. It was great to read you enjoyed your time with us! I will be sure to inform Karen of your great comments. Once again thank you for your loyalty to our hotel and to Accor and we look forward to seeing you again soon. Kind Regards, Marteli Studer Guest and conference Coordinator Novotel Tainui Hamilton

Excellent location

Customer review rating 5.0/5

Anonymous Friends - 24/07/2021 Confirmed reviews ALL

Everyone was very friendly and welcoming

Kia Ora Pameline, Thank you for taking the time to provide us with your feedback, we very much appreciate the lovely comments you made. We are constantly reviewing all aspects of the guest experience to ensure we are meeting the expectations of our guests and your feedback on this is very much appreciated. We look forward to welcoming you back to the hotel at some stage in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Central location

Customer review rating 2.5/5

Anonymous Business - 24/07/2021 Confirmed reviews ALL

The hotel was full with our conference members & a sports team staying. It was at times quite packed in the lobby/ bar / breakfast areas for the amount of people all wanting them at the same time. The valet parking took over 25 mins at times to bring the car out as parked offsite somewhere. It was quite a wait with no communication as to timing. The amenties were clean, tidy & breakfast was lovely.

Kia Ora, Thank you for choosing to stay with us recently and for taking the time to provide us with your constructive feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Outstanding staff

TripAdvisor rating 4.0/5

JanineRodge Business - 24/07/2021 TripAdvisor review

Every staff member we encountered, from the front desk to the room attendants was friendly, welcoming, helpful and professional. Special mention must be made of Poppy who served us in the restaurant and bar area. Not only was she very pleasant and enjoyable to chat to as she served us, but from observing her interactions with not only other guests but also her fellow colleagues shows she is exceptional staff member on every level and such an asset to your team.

Great location staff most helpful65

Customer review rating 4.5/5

Anonymous Couples - 23/07/2021 Confirmed reviews ALL

Great good sized bedroom and very comfortable king bed.

Kia Ora Brian, Thank you for choosing to stay with us recently and for taking the time to provide us with your lovely feedback. It was great to read you enjoyed your time with us and we hope to see you again soon. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton
Customer review rating 3.5/5

Simon Business - 23/07/2021 Confirmed reviews ALL

Would have been nice to have know gym was closed and an alternative provided. In room menu for vegetarians is less than average.

Kia Ora Simon, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. My apologies for the lack of communication around the renovation of our gym and spa area as well as the alternative options we provide. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Ok

Customer review rating 3.0/5

Joey R. Families - 23/07/2021 Confirmed reviews ALL

Room did not have sufficient amenities for 3 people e.g towels and had to contact reception. Quite a wait for a table at breakfast.

Kia Ora Joanna, Thank you for choosing to stay with us recently and for taking the time to provide us with your feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Lovely staff

Customer review rating 3.5/5

Australian Families - 22/07/2021 Confirmed reviews ALL

The staff at Novotel are great. Everyone we came into contact with was lovely. The hotel itself was a okay. Small issues let it down, like stains on the curtains in our room, the mattress on my bed had a curve in it, and needed replacing, and whilst the buffet breakfast was great, the sunlight streaming in meant sitting in the dining area, was an uncomfortable experience. The parking was very difficult. Not enough car parks, and valet parking often full meant we had to park at the casino next door. Most of these things aside from parking are easy fixes which let Novotel down, and could be easily corrected. The staff are what makes you want to overlook these issues, because they are so nice.

Kia Ora Tracey, Thank you for choosing to stay with us recently and for taking the time to provide us with your constructive feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. Thank you for bringing your experience to my attention and I will personally escalate your feedback to the Housekeeping Executive and the Food & Beverage manager respectively. As of yesterday we now have 10 extra valet spaces during the week and are working hard to be able to offer the valet service to all of our guests. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

well located good stay

Customer review rating 4.5/5

Janice Business - 22/07/2021 Confirmed reviews ALL

stayed for a conference

Kia Ora Janice, Thank you for taking the time to provide us with your feedback, we very much appreciate the comments you made. We are constantly reviewing all aspects of the guest experience to ensure we are meeting the expectations of our guests and your feedback on this is very much appreciated. We look forward to welcoming you back to the hotel at some stage in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

great

Customer review rating 5.0/5

Lisa Business - 22/07/2021 Confirmed reviews ALL

first stay since covid, some subtle changes, but overall the same great hotel with more hand santizer, which was appreciated

Kia Ora Lisa, Thank you for taking the time to provide us with your feedback, we very much appreciate the comments you made. We are constantly reviewing all aspects of the guest experience to ensure we are meeting the expectations of our guests and your feedback on this is very much appreciated. We look forward to welcoming you back to the hotel at some stage in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Good location

Customer review rating 3.5/5

Mathew B. Business - 22/07/2021 Confirmed reviews ALL

Front desk staff lovely, greeting and check-in and check-out first class, room rate high relative to other hotels of similar or better quality, will shop around next trip to Hamilton. Single use cups for breakfast coffee was very disappointing, a Hotel wearing the Tainui brand should be leading by example and following more sustainable practices than this.

Kia Ora Mathew, Thank you for choosing to stay with us recently and for taking the time to provide us with your constructive feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. I will personally pass on your comments to the head of departments concerned. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Good location

Customer review rating 3.5/5

S P. Families - 22/07/2021 Confirmed reviews ALL

You definitely pay for location

Kia Ora Stephani-Dale, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and I can assure you these will be of great assistance as we continually look to improve all areas of our operation. Once again, thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Great location

Customer review rating 3.0/5

Cherie Couples - 21/07/2021 Confirmed reviews ALL

Check in and out was great. Cleanliness of room left alot to be desired. (Ex, executive housekeeper here) I have photos I'm able to forward.

Kia Ora Cherie, Thank you for taking the time to provide us with your feedback, we appreciate the comments you made. We are focused on ensuring we meet all guest expectations, so it was disappointing to read your comments regarding the experiences you had. Please accept our sincere apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My email address is H2… should you wish to send through the photos you may have as this will serve as a valuable learning example to the team. Once again thank you for the feedback and we hope to be of service again in the near future. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Well located and stay enhanced by pleasant nd welcoming attitude of hotel personnel

Customer review rating 4.5/5

John I. Couples - 21/07/2021 Confirmed reviews ALL

From time we pulled up outside the hotel we were welcomed by pleasant young man who helped us unload our belongings onto trolley and his associate took that to our room, which was excellent and well appointed. The service in the dinning room was enhanced by the delightful waiter whose humor and conversation we enjoyed very much. Bar personnel too were good but i would suggest a Baileys cream should be served in a liquor glass rather than a whiskey glass which absorbed most of the Baileys. Departure as good as arrival with willing assistance loading the car. What really impressed us was when I called two days later re a pullover i had lost your telephone lady could not have been more helpful and she located the item and couriered it nd i received it today, Well done I say!! and excellent stay.

Kia Ora John, Thank you for choosing to stay with us recently and for taking the time to provide us with your lovely feedback. It was great to read you enjoyed your time with us! I will be sure to share your comments with the rest of the team as this will serve as a welcome encouragement. Wonderful news that your pullover has been returned safe and sound. Once again thank you for your loyalty to Accor and we look forward to seeing you again soon. Kind Regards, Marteli Studer Guest and Conference Coordinator Novotel Tainui Hamilton

Anniversary

TripAdvisor rating 4.0/5

KIA K 14/04/2021 TripAdvisor review

Anniversary with my wife and spent the weekend in Hamilton . The unit was very spacious and was nice and clean . Ordered room service , was disappointed with the food as it didn't seem it be very fresh The staff were very helpful and front desk was very efficient when booking in and arriving Enjoyed the quick exit on the Sunday morning when leaving , thank you

Well worth the experience

TripAdvisor rating 5.0/5

paeakau 11/04/2021 TripAdvisor review

The services we experienced (at reception, at room service, at the bar and at breakfast were very professional, warm and welcoming. The room (overlooking the panoramic view of the Waikato River) was very comfortable with the standard amenities - air conditioning and heating; tea, coffee, hot chocolate, sugar milk, an iron and ironing board, a box of tissues, shampoo, conditioning, show gel, body lotion and a hair dryer available. The best was having a nice room to stay in. The least liked was having to check out!

Amazing

TripAdvisor rating 5.0/5

687val 02/04/2021 TripAdvisor review

Always stay here when in Hamilton it is in town so plenty of shops and restaurants. Staff are always friendly and the rooms are great.Breakfast is great and Poppy is amazing makes a great coffee. Good selection for breakfast

What's the point of accor membership

TripAdvisor rating 3.0/5

GoPlaces23980661374 Business - 01/04/2021 TripAdvisor review

I spend the summer travelling NZ and stay at a lot of Accor hotels as a result. I have accumulated points to attain Platinum status yet I consistently been forgotten about and not provided any benefits. It's disappointing as I find the service across the Accor Novotel's incredibly inconsistent and it is frustrating when people I travel with receive benefits and I don't and when I question it I'm told they don't have my number which I have registered numerous times before and they still don't acknowledge the points I have accumulated. So I ask you, what is the point?

Long weekend away

TripAdvisor rating 5.0/5

59paulj 25/03/2021 TripAdvisor review

We love staying at this hotel, it is so central to most locations (we even took a taxi to Hoyts cinema at the base) The staff are excellent and so helpful from the Concierge, Front desk, restaurant staff and the most important the ladies that clean the rooms they are all fantastic. we had a room in the new section and these are beautiful . we will be back soon, have to support local Accor hotels

Kia Ora 59paulj, Thank you for taking the time to provide us with valuable feedback regarding your recent stay with us. It is a pleasure to receive positive feedback which I am sure will serve as a great motivation for the team here at the hotel. Thank you again and we hope to welcome you back again soon. Regards, Novotel Tainui Hamilton.

Great location, good staff.

TripAdvisor rating 5.0/5

RandalF26 Business - 15/03/2021 TripAdvisor review

This is our go-to place to stay in Hamilton. The location is great and the staff has always been great. There are four good restaurants across the street, and there is a shopping district just up the block and across the street.

Kia Ora RandalF26, Thank you for taking the time to provide us with feedback regarding your recent stay. We are glad you enjoyed our location, we love being right in the heart of Hamilton with so many great eateries and retail shops around for our guests to enjoy. Thank you again and we hope to welcome you back soon. Regards, Novotel Tainui Hamilton

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