Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.6/5 2,767 reviews

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Novotel Hamilton Tainui - Image 1
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7 Alma Street, 3244 HAMILTON, New Zealand

Description

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

Our accommodation(s)

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Hotel location

Novotel Hamilton Tainui

7 Alma Street
3244 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone
Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,767 reviews

Customer review rating 3.5/5

Rachel S. Business - Confirmed reviews ALL

Great people, tired decor, comfortable bed.

Kia ora Rachel, Thanks for choosing to stay with us and for your feedback. I’m glad to hear you enjoyed the hospitality and comfort of our beds. We appreciate your thoughts on our decor, and I’ll be sure to share that with the team as we strive to improve our guests' experience. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.5/5

Tessa W. Business - Confirmed reviews ALL

The hotel is pleasant enough, but the cleaning standards could be improved. I found a glass in my drawer with a lipstick stain on it, which certainly wasn’t mine as I hadn’t used the glass. I left it out, hoping it would be taken away, cleaned, and replaced, but unfortunately the same glass was put back in the drawer the next day with the stain still on it. There was also dark hair (not mine) on one of my “fresh” towels. On the positive side, the room was spacious and the valet parking service was excellent. However, the welcome gift – a few jet plane lollies in a ramekin – felt quite odd and not very welcoming at all. I travel with Accor frequently, and this was by far the most disappointing welcome "gift" I’ve received.

Kia ora Tessa, Thanks for sharing your feedback with us. I’m glad to hear that overall you enjoyed y stay, however, I’m truly sorry to learn about the cleanliness issues you experienced in your room. It's definitely not the standard we aim for, and I appreciate you bringing this to our attention. I have already communicated your comments to the Executive Housekeeper in order that they can address these concerns with the team to ensure a better experience for our guests in the future. I also understand that the welcome gift didn’t meet your expectations. We’re always looking for ways to enhance our guest experience, and your input is invaluable in that process. Thank you for being a loyal Accor member, and I hope we can welcome you back for a more pleasant stay next time. Best wishes, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.5/5

Craig B. Couples - Confirmed reviews ALL

As always staff were excellent, room was well maintained and clean. My only frustration was the valet parking, at forty-two dollars a night the price is getting up there, and that one of the benefits is your car will be waiting for you anytime you want as long as you give notice of what time you would like it, that would be great if anyone in the lobby or the concierge answered the phones, I understand it is busy at 10.30am but we tried for over 30 minutes to get through on the phone and eventually gave up and had to wait in the lobby while our car was bought up.

Kia ora Craig, Thanks for taking the time to share your thoughts with us. I'm glad to hear you found our staff excellent and that your room met your expectations and I truly appreciate your feedback about the valet parking experience. I understand that waiting for your car can be frustrating, especially when you're trying to reach our team. We strive to provide timely service, and I’m sorry to hear that we fell short during your visit - please know that your comments will help us review our communication process to ensure better responsiveness in the future. Thanks again for your feedback, and for your loyalty to Accor Craig,we hope to welcome you back soon for an even better stay! Kind regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Paul D. Solo - Confirmed reviews ALL

I've stayed at the Novotel a number of times. Though very well located and a perfectly nice hotel, the best thing about it are the staff, who are some of the friendliest and most welcoming hotel staff I've encountered anywear in the world.

Kia ora Paul, What a wonderful review - thank you!! It really is good to know that you enjoyed your stay- and especially the genuine manaakitanga shown by the team here. Thanks for taking the time to share your feedback - and the fantastic score, we're delighted you chose to stay with us! We can’t wait to welcome you back again soon for another amazing stay! Have a great day! Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.5/5

Charlene G. Business - Confirmed reviews ALL

Fuss free and easy

Kia ora Charlene, Thanks for taking the time to leave a review about your stay. We’re glad to hear that overall, you enjoyed your experience here at the Novotel Tainui. We’re always striving for excellence and aim to please all of our guests, so we’re glad that we were able to meet your needs during your stay. Your loyalty to Accor is important to us and if there’s anything we can do to make your next visit even better, please don’t hesitate to reach out to us. We appreciate your feedback and look forward to the opportunity to serve you again in the future. Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Other web-users rate our hotel

  • 749 reviews 8/10 Location
  • 1,229 reviews 8.2/10 Room
  • 1,524 reviews 8.9/10 Service
  • 14 reviews 2.2/10 WiFi
  • 467 reviews 7.7/10 Cleanliness
  • 441 reviews 8.2/10 Comfort
  • 326 reviews 8.1/10 Breakfast
  • 252 reviews 5.3/10 Value

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