Novotel Hamilton Tainui Hotel 4 stars

Great as usual...

On both visits to the restaurant our meals were brought to the table before the cutlery. Cooked breakfast was brought out straight after the continental , should have been brought out after I had finished eating my cereal.

After being in lock down for a couple of weeks it was a real treat to come here and relax in style with everything at our door step.

Well looked after the time we got There and service we received was Pretty pleasing at this particular time. We found that we couldn't access the door at the back door so we could go that way to access the Street. Thanks again.

What can I say, always a great place to stay

all the staff we encountered in our 3 night stay were very friendly and welcoming whilst maintaining all covid safe precautiona

Everything was amazing. I only have a small issue with one thing. Ordered the soup of the day and the duck fried potatoes during the day and it was absolutely delicious. Then Ordered again at night and it definitely wasn't the same. Wasted money and didn't end up eating it. Was so disappointed. Other then that everything was amazing. Staff are great with service.

The bathroom had a really bad smell....drains. We had to cover the drains with a wet face cloth. The coffee and sugar must have been there since before lockdown as it was rock hard. We are in Hospitality and always strip the room to help housekeeping The king mattress was very stained and only had a single bed matress cover. Very upset that we slept on this. Yuk !! Be observant of miss-matching glasses and mugs. This shows lack of attention to detail . For $200 a night this is not acceptable. Especially for such a big organisation who professes to be a prestigious hotel group.

Was a good place to stay when I couldn't go home. Food was yum, and the bed was very comfortable. The couch was good, but not the most comfortable.

Enjoyed my stay here again. This is the third or fourth time I have stayed here for work and really like the rooms. Comfortable beds, good supply of towels and quiet and warm. The staff are always pleasant and helpful. This time I got a carpark so was greatful! Easy checkout as it was the night that lockdown was announced. Appreciated the fast service for breakfast to my room and the free masks and non contact checkout. All the best to your staff during lockdown. Stay safe and well!

1 Night for conference only Good stay

Visited for my wife's birthday. Great service good food easy check-in conformable rooms for family. Location was extremely central and my request for Riverside room was sorted by complimentary upgrade to a riverview. Exceeded expectation.

Every staff member we encountered, from the front desk to the room attendants was friendly, welcoming, helpful and professional. Special mention must be made of Poppy who served us in the restaurant and bar area. Not only was she very pleasant and enjoyable to chat to as she served us, but from observing her interactions with not only other guests but also her fellow colleagues shows she is exceptional staff member on every level and such an asset to your team.

Anniversary with my wife and spent the weekend in Hamilton . The unit was very spacious and was nice and clean . Ordered room service , was disappointed with the food as it didn't seem it be very fresh The staff were very helpful and front desk was very efficient when booking in and arriving Enjoyed the quick exit on the Sunday morning when leaving , thank you

The services we experienced (at reception, at room service, at the bar and at breakfast were very professional, warm and welcoming. The room (overlooking the panoramic view of the Waikato River) was very comfortable with the standard amenities - air conditioning and heating; tea, coffee, hot chocolate, sugar milk, an iron and ironing board, a box of tissues, shampoo, conditioning, show gel, body lotion and a hair dryer available. The best was having a nice room to stay in. The least liked was having to check out!