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Novotel Hamilton Tainui Hotel 4 stars

Customer review rating 4.4/5 13,265 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Hamilton Tainui
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+ 24 Services
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Hotel extras

  • River or city view, WIFI, work area, cable TV

  • Relaxed lobby bar, fitness centre, sauna

  • Modern Local Fusion Cuisine with choice of bars, cafés and restaurants nearby

  • Range of versatile conference rooms for effective events

  • ALLSAFE Accredited

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HAMILTONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204
hamilton
new zealand

Tel: +6478381366

Fax: (+64)7/8381367

Check-in from 14h00

Check out up to 11h00

  • ANGELSEA ST :  STATE HIGHWAY 1 HAMILTON CENTRAL

  • By plane

    AUCKLAND MANGERE INTL At 130km / 80.79 miles

  • By plane

    HAMILTON At 15km / 9.38 miles - Shuttle paying

  • By plane

    PALMERSTON At 700km / 437.5 miles

  • By train

    FRANKTON RAILWAY STATION At 2km / 1.25 miles

GPS :-37.785992, 175.282622

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 King size bed

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with two double beds

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room with 1 king size bed

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft

Superior Family Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with 1 king size bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
Rooms

Our restaurants and bars

RESTAURANT ON ALMA

Type of cuisine: Regional

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Menu (PDF)

Lunch

11:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Unwind in the lobby bar with its large windows and peaceful setting, the ideal place to conduct an informal business meeting over an expresso. Open daily with a great range of tantalising snacks and an international selection of beer, wine and spirits

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BRIDGES CONFERENCE BAR

Non contractual photo

Bridges Bar can be opened for your own private after function party. Bridges Bar is not open unless pre-arranged.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 242 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Hamilton Tainui

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,265 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,471 reviews

Very comfortable

Customer review rating 4.4/5

Kristina Families - 20/01/2021 Confirmed reviews ALL

Last minute booking for family. Easily accommodated. Room and beds clesn and comfy. Sheets soft not crispy which was great.

Dear Kristina H., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

It was quite nice.

Customer review rating 4.4/5

Serena Solo - 20/01/2021 Confirmed reviews ALL

I enjoyed my stay there but thought the lighting in the rooms were quite dim. The desk area didn’t have much light and I had to move a lamp there to work at night. I also came back to my room one day to find one of the covers for my contact lens cases went missing and looked everywhere but couldn’t find it! It was also mildly annoying hearing knocking on doors every morning from housekeeping and talking outside my room.

Good Location

Customer review rating 4.4/5

Sally Families - 20/01/2021 Confirmed reviews ALL

The hotel was in a great location with the hotel itself was in a good condition. The strange policy related to parking with a service to valet park your car for an additional 25 NZ Dollars was just another revenue based tact as in effect it was really just paid parking and should have been advertised as this on the website. There were about thirty free spaces outside but the only access to the hotel carpark was via the "valet parking" The room was very comfortable Breakfast was pretty average and again the strange need to reserve almost half the tables was a bit frustrating whilst a family of four needed to use two separate tables? Probably would not go back mostly as I hate all the hidden extras.

Customer review rating 4.4/5

Anonymous Families - 20/01/2021 Confirmed reviews ALL

Nice hotel but lacking in small touches for ansupposed 4 star hotel. Minimal bathroom amenities, fridge not working, dirty marks on walls

Good Stay

Customer review rating 4.4/5

Nicole Families - 19/01/2021 Confirmed reviews ALL

Staff good, room needs a little TLC, eg clean the carpet and put a walk in shower.

Dear Nicole G., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have contact Housekeeping to ensure this room is carpet cleaned as soon as possible. Please note we have a choice of walk in showers if this is preferred. If we get the opportunity of welcoming you back, be sure to mention this when you book. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Very nice

Customer review rating 4.4/5

Chetan Families - 19/01/2021 Confirmed reviews ALL

The room was great. I only had 1 issue. I was woken up very early when the rubbish truck came to collect the rubbish. It was just outside my room and it was very noisy for a long time

Honestly one of the best Accor hotel experiences

Customer review rating 4.4/5

Wei Friends - 18/01/2021 Confirmed reviews ALL

Had a wedding in Hamilton and stopped in by the Novotel in Hamilton. From checking in to checking out it was a seamless process with great customer service and quick process. Beds in the suite were delightful.

Dear Wei, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

Smiling friends are the staff

Customer review rating 4.4/5

Peter W. Couples - 18/01/2021 Confirmed reviews ALL

We are all one big family

Dear Peter, Thank you for choosing to stay with us and for taking the time to provide us with your feedback. We very much appreciate the comments you made and we hope to be of service again in the near future. Regards Philip Hilton General Manager

The service was good - staff were very friendly and helpful

Customer review rating 4.4/5

Bronwyn T. Business - 18/01/2021 Confirmed reviews ALL

The room was very clean and quiet - loved the double headed shower!

Dear T. T., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Awesome location

Customer review rating 4.4/5

Karen K. Couples - 18/01/2021 Confirmed reviews ALL

Just really enjoyed my stay bed was very very comfy amazing shower just overall awesome stay at novotel tainui hamilton loved it will definitly be staying there everytime i stay in hamilton and will definitly reccommend to friends and family

Dear Karen K., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Everything was awesome

Customer review rating 4.4/5

Emma Couples - 18/01/2021 Confirmed reviews ALL

Service quick efficient and helpful. Food amazing. Room amazing will come again

Dear Emma G., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

fabulous stay

Customer review rating 4.4/5

Deb C. Families - 18/01/2021 Confirmed reviews ALL

We were in a new river side room. The room was very comfortable and nicely decorated the only small downside was the bathroom door we had bit of trouble with it locking and unable to open it.

Dear Debbie C., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Great hospitality.

Customer review rating 4.4/5

Greg R. Couples - 18/01/2021 Confirmed reviews ALL

Staff were very helpful and friendly and our room was so spacious and very comfortable. Most enjoyable and relaxing place to stay at.

Dear Greg R., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Not sure I trust Novotel Hamilton

Customer review rating 4.4/5

William Families - 18/01/2021 Confirmed reviews ALL

We had a great stay enjoyed the hotel and stay but we left an iPad in the room, no one called or emailed us to tell us this was left in the room, we ended up coming back to the hotel to stay another night, again no one mentioned or told us we left an iPad it wasn’t until the next day after checkout I asked if they might have it and they went out the back and got it. It seems strange they don’t report lost property and this has left me unsure I trust this hotel and we won’t ever be returning to this hotel due to this dodgy encounter.

Dear William S., Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we have a very strict policy around items left behind by our loyal guests. When an item is found in a guest room or public area is is immediately brought to the Executive Housekeeper who enters the details it into a log and then the item is stored in a safe only accessible by management for 6 months. Any items of value is brought immediately to the Front Office Manager who stores it in their safe which is under 24 hour video surveillance. On an average day we can receive in excess 40 lost property items from our guest rooms. The storage and tracing of these items is a large undertaking and whilst we will always endeavor to proactively reach out to our guests we recognise we can't always do this in a timely manner. I am glad to hear that we had your iPad and were able to produce this from our safe as soon as this was mentioned showing our systems are working effectively. I am however very sorry you were not contacted prior to reaching out to us and the level of mistrust this has caused. Here at Novotel we recognise that trust is paramount to ensure the satisfaction of our guests. I do hope the explanation around our systems in place goes some way to help understand the effort the team goes too to ensure our guests receive their lost property items. Should you wish to discuss this matter or any other aspect of your stay in further detail, I would be more than happy to make a time to talk further at a time that suits you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Easy and perfect.

Customer review rating 4.4/5

Keith P. Couples - 18/01/2021 Confirmed reviews ALL

Everything was great - food, cleanliness, location. Staff are excellent, although just odd staff member possibly not the right person in the right job.

Dear Keith P., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Couple Bliss

Customer review rating 4.4/5

Anonymous Couples - 17/01/2021 Confirmed reviews ALL

The 1 and only downfall was the colour of the spa pool water, leading us to not have a spa during our stay. The water was murky and grey.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Great hotel but the bed was way too soft

Customer review rating 4.4/5

Fiona Business - 17/01/2021 Confirmed reviews ALL

Everything about Novotel was great except for the bed. It was far too soft and I woke up several times during the night with a sore back. I would only stay again if there was the option for a firmer bed.

Dear Fiona H., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note we do offer a variation in our mattress that may be more to your liking. We can remove the topper which will firm up the bed or we can also add a firming board underneath the base to add further support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Great stay in a great location

Customer review rating 4.4/5

Lauren Couples - 17/01/2021 Confirmed reviews ALL

My husband and I stayed at the Novotel as we were attending a wedding in Hamilton. When we walked in, the FOH staff were friendly and welcoming. Our suite was lovely and clean. It also had a great view overlooking the river and we appreciated not being on the side of the Main Street, which meant we could get some sleep! We included the buffet breakfast when booking the room. It was nice to not have to try and find somewhere to eat and there was a variety of foods and beverages for us to choose from. We also appreciated having a secure car park to leave our car in as we were able to walk everywhere we needed to go. Checking out was fast and easy. We would happily stay here again.

Dear Lauren K., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

Lovely stay

Customer review rating 4.4/5

Koenraad Couples - 17/01/2021 Confirmed reviews ALL

Quiet room. Helpful staff. Great location for exploring Hamilton and its restaurants and gardens.

Dear Koenraad K., We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

One night stay - was fine

Customer review rating 4.4/5

Cw Solo - 17/01/2021 Confirmed reviews ALL

All was pretty easy. Staff were accommodating and friendly. If there was an area to improve, I'd suggest it is in their local knowledge.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Grayson Croasdale Front Office Manager Novotel Tainui Hamilton

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