Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.6/5 2,734 reviews

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Novotel Hamilton Tainui - Image 1
Novotel Hamilton Tainui - Image 2
Novotel Hamilton Tainui - Image 3
Novotel Hamilton Tainui - Image 4
7 Alma Street, 3244 HAMILTON, New Zealand

Description

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with two double beds

Photo out of - Superior Room with two double beds

A spacious room with two double beds, ensuite bath or shower, river or city views, complimentary fitness centre access, work area, TV, broadband internet access, safe and more. Up to 2 adults and 2 children.

  • Views:

    City View or River side

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 4 pers. max
  • 29 m² / 312 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View or River side
See availabilities

A large spacious room with modern décor, ergonomic comfort and high end facilities: broadband internet and iPod docking station. Perfect for couple or the business traveller wanting more space.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

A large spacious room with modern décor, ergonomic comfort and high end facilities: broadband internet and iPod docking station. Perfect for a family or the business traveler wanting more space.

  • Views:

    City View or River side

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Designed with flow of the Waikato River our brand new Executive rooms feature a dream-like wall feature, natural colours and soft edges. Choose from 1 king or 2 double beds and enjoy added amenities, internet, espresso coffee machine, bathrobe & slippers.

  • Views:

    City View or River side

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Designed with flow of the Waikato River our brand new Executive rooms feature a dream-like wall feature, natural colours and soft edges. Choose from 1 king bed and enjoy added amenities, internet, espresso coffee machine, bathrobe & slippers.

  • Views:

    City View or River side

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3244 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone
Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 217 rooms
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • 217 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

In Balance Gym

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 21.04 € 42 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Valet parking
  • Electric car recharging units 3,7 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

RESTAURANT ON ALMA

Photo out of - RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Cooking style
Regional
Chef name
Makisi Tulikihakau
Capacity
80
Accessibility
Accessible service
7 Alma Street, 3244 Hamilton, New Zealand
Telephone +64 7 957 8020
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

THE BRIDGES CONFERENCE BAR

Photo out of - THE BRIDGES CONFERENCE BAR

Bridges Bar can be opened for your own private after function party. Bridges Bar is not open unless pre-arranged.

Bar Type
BAR
Telephone +64 7 838 1366
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Bridges Bar can be opened for your own private after function party. Bridges Bar is not open unless pre-arranged.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,734 reviews

Customer review rating 4.5/5

Tony G. Couples - Confirmed reviews ALL

Kia ora Tony, Thanks for your lovely feedback! We're thrilled to hear that you enjoyed your stay. It’s great to know we could meet your needs for a quick visit and hope to welcome you back soon! Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.0/5

Jo N. Business - Confirmed reviews ALL

Kia ora Jo, Thanks for your lovely feedback. I'm glad to hear you enjoyed your stay and found our staff helpful. I appreciate your comments about the bar service and the availability of certain items; your insights help us improve. We’re always striving to enhance our guests' experiences, and I’ll be sure to share your thoughts with the team. Best wishes, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 2.5/5

Rebecca C. Business - Confirmed reviews ALL

Kia ora Rebecca, Thank you for taking the time to share your recent experience with us. I would like to extend my sincerest apologies for the lack of service you were faced with after a long day. This is not common for the team to not be helpful. Being in the service industry this is the only reason why we all choose to be in hospitality, to serve our guests, and i apologise deeply that this was not the case for you. I will work my team over the next couple of weeks to bring this back in line so that we are back where we should have been in the first place. I hope you have a lovely rest of your week and thank you again for providing this feedback to help us be better. Ngaa manaakitanga, Toni Baker Operations Manager

Customer review rating 4.0/5

Bell D. Business - Confirmed reviews ALL

Kia ora D., Thanks so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our location and staff. I'm sorry about the state of the elevator carpet and wanted to assure you that it isn't usually like that! We were (and still are) currently replacing carpets on the 3rd floor, where the laundry is located. This has resulted in mess from the floor being taken under-foot into the elevator from guests using the laundry - which is located on the 3rd floor. We hope to welcome you back for another great experience soon with new carpets and a clean elevator! Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.0/5

David N. Business - Confirmed reviews ALL

Kia ora David, Thank you for taking the time to share your recent experience with us. We really appreciate your feedback as you have raised some points that allow us to provide a better experience overall for all of our guests. We strive to deliver on great comfortable stays so i will forward this to our Executive Housekeeper to look at. Have a lovely rest of your week. Toni Baker Operations Manager

Kia ora Tony, Thanks for your lovely feedback! We're thrilled to hear that you enjoyed your stay. It’s great to know we could meet your needs for a quick visit and hope to welcome you back soon! Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.0/5

Jo N. Business - Confirmed reviews ALL

always a nice stay, getting a bit pricy , even with membership. Over all the reception staff are very helpful . Needs for bar staff, we had to wait a few times while staff were mixing drinks or to come to bar to serve us , no tomato juice

Kia ora Jo, Thanks for your lovely feedback. I'm glad to hear you enjoyed your stay and found our staff helpful. I appreciate your comments about the bar service and the availability of certain items; your insights help us improve. We’re always striving to enhance our guests' experiences, and I’ll be sure to share your thoughts with the team. Best wishes, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 2.5/5

Rebecca C. Business - Confirmed reviews ALL

I was really disappointed with the room service selection, I requested the fish on top of the beetroot, feta, kumera salad, both items were on the menu so unsure why the woman I spoke to was so unhelpful and not willing to ask the kitchen if they could accommodate, I was very tired so just decided to order the salad on its own, it wasn’t worth the price, it was very small. The room had a stale musky odor.

Kia ora Rebecca, Thank you for taking the time to share your recent experience with us. I would like to extend my sincerest apologies for the lack of service you were faced with after a long day. This is not common for the team to not be helpful. Being in the service industry this is the only reason why we all choose to be in hospitality, to serve our guests, and i apologise deeply that this was not the case for you. I will work my team over the next couple of weeks to bring this back in line so that we are back where we should have been in the first place. I hope you have a lovely rest of your week and thank you again for providing this feedback to help us be better. Ngaa manaakitanga, Toni Baker Operations Manager

Customer review rating 4.0/5

Bell D. Business - Confirmed reviews ALL

Nicest hotel Hamilton in good location

Kia ora D., Thanks so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our location and staff. I'm sorry about the state of the elevator carpet and wanted to assure you that it isn't usually like that! We were (and still are) currently replacing carpets on the 3rd floor, where the laundry is located. This has resulted in mess from the floor being taken under-foot into the elevator from guests using the laundry - which is located on the 3rd floor. We hope to welcome you back for another great experience soon with new carpets and a clean elevator! Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.0/5

David N. Business - Confirmed reviews ALL

The hotel is clean and comfortable. The room has no luggage stand built in or provided. The cups provided to use with the coffee machine are too big. There are only two artificial sweetener sachets provided each day. The small carton of milk provided is hard to open easily. None of these things are a major issue but fixing them would probably be easy and inexpensive and provide a more pleasant experience.

Kia ora David, Thank you for taking the time to share your recent experience with us. We really appreciate your feedback as you have raised some points that allow us to provide a better experience overall for all of our guests. We strive to deliver on great comfortable stays so i will forward this to our Executive Housekeeper to look at. Have a lovely rest of your week. Toni Baker Operations Manager

Customer review rating 4.5/5

Katrina H. Business - Confirmed reviews ALL

good stay, breakfasts were good and well catered, Staff were incredibly helpful at every point of contact ... My only concern was parking, however i think that is common for inner city Hotels.

Kia ora Katrina, Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that you were happy with the friendly service you received during your stay. Our team works hard to ensure that guests feel welcomed and taken care of, so it’s great to hear that they were able to deliver on that during your visit. We do have valet parking (this usually needs to be pre-booked) and there are some free spots adjacent to the hotel along the riverside - but these are on a first come, first served basis. I appreciate that this can be a challenge when the hotel is running at a high occupancy, but please know we can always pre-book you a valet park- please just reach out to us directly next visit. Thank you again for your support and we look forward to welcoming you back soon. Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.0/5

Phil J. Business - Confirmed reviews ALL

Came to Hamilton for a conference and chose the Novotel mainly for convenience and location. Very happy with the room and the service from all the staff

Kia ora Phil, Thanks so much for your lovely feedback! We're thrilled to hear that you enjoyed your stay and found our location convenient for your conference. It's great to know our team's service made a positive impact. We hope to welcome you back soon! Kind regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Anthony V. Business - Confirmed reviews ALL

Always great to stay there.

Kia ora Anthony, Thank you for your wonderful feedback and loyalty! It's always a pleasure to have you stay with us, and we're delighted to be your favourite! We look forward to many more visits with you! Have a great day! Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 2.5/5

Pwee L. C. Families - Confirmed reviews ALL

Pillows are too soft.

Kia ora Pwee L., Thank you for your feedback, we can only move forward on our journey to pursue excellence if our valued guests, such as yourself, share their thoughts with us, so thank you. We are grateful of your time and hope to see you again sometime in the future, Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 2.0/5

Cher A. Business - Confirmed reviews ALL

Found room to be a bit dirty, blanket was covered in long black hair and lots of. Unfortunately needed it as bedding not overly warm, dirty towels left in but folded up and very expensive on this stay. I thought with me coming up 3 x month to stay for work, there would have been a better deal but was issues with been booked in, with name and email wrong but now sorted

Customer review rating 5.0/5

Jennifer W. Couples - Confirmed reviews ALL

Perfect

Kia ora Jennifer, Thank you so much for leaving us such a perfect score! We’re thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations in every way. We strive to deliver exceptional experiences for all of our guests, and it’s great to know that we hit the mark for you. Thank you again for your 100% 'perfect' rating and we look forward to seeing you again soon! Have a great day! Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.5/5

Cinal C. Couples - Confirmed reviews ALL

I recently stayed at Novotel Hamilton as an Accor Plus Explorer Gold member and appreciated the room upgrade. The upgraded room was a nice touch and something I valued as part of the membership benefits. Unfortunately, the overall experience was significantly let down by an interaction with one of the restaurant staff members. There were two ladies working during the shift, and I am specifically referring to the staff member who was not the manager. Her manner was rude, dismissive and came across as unnecessarily arrogant. The interaction lacked the level of warmth, professionalism and hospitality I would expect from a Novotel/Accor property. It is disappointing when one staff member's attitude can overshadow the otherwise positive aspects of a stay. Hospitality is a key part of the hotel experience, and interactions like this can unfortunately tarnish the reputation of the brand. I would also strongly recommend that restaurant staff consistently wear visible name badges. There were two ladies on duty, but without a name badge I am unable to identify the particular staff member I am referring to. This would make it much easier for management to follow up on specific service concerns and provide appropriate feedback or training. I hope management takes this feedback constructively, as the room upgrade and other aspects of the stay were appreciated. However, the restaurant experience left a disappointing impression and could have been handled much better.

Kia ora Cinal, Thank you so much for taking the time to share your most recent experience with us. We appreciate the time it would have taken to provide valuable and thoughtful feedback to us with the hope of being able to make helpful changes for the long-term experiences that we aim to deliver. I have been able to review this specific day and would first like to apologise for the interactions you encountered with our team that night. I can assure you that this is not aligned with our purpose statement that we live by and we always share how our interactions dictate the overall impression that a guest has about a place. For the first step, i will ensure that every team member wears their name badge. This is a significant part of our brand standards and i will ensure that this is done today. Secondly, i will share this feedback with the team as a valuable lesson for them to take away and work on. Our management style with our teams highly encourage a genuine warm hospitality feeling to make everyone feel like they are coming home, and on this occasion, i apologise that it was not the case. As disappointing as it is to hear that we have not delivered on this, it is just as disheartening to know there was a person on the other end of this encounter. I will take this feedback and ensure we put measures in place to regulate this to avoid another person being left with this feeling too. Thank you so much for your feedback. I hope you have a beautiful rest of your week. Ngaa manaakitanga Toni Baker Operations Manager

Customer review rating 5.0/5

Anna V. L. Business - Confirmed reviews ALL

All staff we met were amazing and very accommodating and genuinely friendly. Room was great, as was the food. Already looking forward to staying with you next time.

Kia ora Anna, It was lovely to have you stay with us and I'm delighted you enjoyed your time here! Thanks for the great comments- and score - and we look forward to your next visit. Kind regards, Bev Guest Relations Coordinator Novotel Tainui

Customer review rating 3.0/5

Megan J. Couples - Confirmed reviews ALL

We had booked an executive room as we wanted a couch to sit on. The room we were given did not have a couch. When I queried this at reception I was told we were in an executive room. I explained the photos showed a couch. He offered no assistance or options. We were very disappointed with the false advertising at booking.

Customer review rating 4.5/5

Anna F. Business - Confirmed reviews ALL

stayed for the property transaction conference and really enjoyed the amenities

Customer review rating 4.5/5

Tania B. Business - Confirmed reviews ALL

We had a lovely experience, great location and room was comfortable. Checkin was extremely busy when we arrived. However, the 2 staff members were great.

Customer review rating 4.5/5

Sita H. Couples - Confirmed reviews ALL

I have stayed with Novotel Hamilton many times, and always a warm and welcoming environment. Always a pleasure to stay here.

Customer review rating 2.5/5

Chris B. Families - Confirmed reviews ALL

After 2pm room not ready, was told I would be contacted when ready, arrived back to check in after 9pm still without a call to say room was ready. For someone that has been in the accor program for many years from Platinum to Gold it was the most average experience and then topped of with a couple of broken shortbread biscuits in bad packaging in the room that I guess was a welcome gift pffft

Customer review rating 4.0/5

Camille B. Couples - Confirmed reviews ALL

Great stay with an upgrade room. Parking to even check in was not great.

Customer review rating 3.5/5

Kelepi C. Couples - Confirmed reviews ALL

Great location and facilities all within the hotel. Loved the valet parking option

Other web-users rate our hotel

  • 739 reviews 8.3/10 Location
  • 1,184 reviews 8.1/10 Room
  • 1,420 reviews 8.8/10 Service
  • 9 reviews 4.2/10 WiFi
  • 444 reviews 7.8/10 Cleanliness
  • 409 reviews 6.9/10 Food
  • 356 reviews 8.4/10 Breakfast
  • 246 reviews 5.6/10 Value

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ibis Hamilton Tainui 3.5 stars

Customer review rating (ALL Rating) 4.5/5 (1664 reviews)

At 42 m

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