Novotel Hamilton Tainui Hotel 4 stars

When we arrived at the reception desk by a lady who seemed familiar, she too remembered us.. Our room was just what we needed- an easily accessible room for my walker/wheelchair,the room was very clean.

Overall it was good although the welcome amenities were lacking and as a Member I expected a little more.

The majority of my stay was great but for the terrible breakfast. I had a buffet cooked breakfast which was cold. the scrambled eggs and bacon were look warm at best. I will seriously consider not havong breakfast here in future.

Nice room, welcoming staff. Breakfast option is a little bit limited though.

Very comfy with superb food and staff

Very enjoyable.

The staff at the Tainui Novotel were so welcoming and helpful. Great convenient location.

Great experience, staff helpful. There were a few problems with restaurant when we ordered dinner. The bread wasn't what we ordered. Only problem was a false fire alarm.

Aircon was broken. The actual room temp would not go down even though the temp in the indicator had been put to coolest possible. Called staff to checked and came 10 mins after which is reasonable. The staff acknowledged the issue and went back downstairs to talked to the mgr in charge. Did not hear anything until i called again 45 mins later. Only then we were given another room. This was not acceptable as the room was HOT!!!

The room was well appointed and spotlessly clean. I did not like the lillies at reception desk. The pungent ordour filled reception area and triggered a sneezing fit.

I class Novatel as being a middle type of hotel with all that you need in it. It never wows you, but it is sufficient. Staff are always okay, but not exceptional. All in all it is a good middle of the road hotel to stay at.

Very happy with the service provided. Specially breakfast buffet.

Cutlery would have been handy, otherwise perfect

Our short stay at Novetel was lovely. The staff were so polite and accommodating. The rooms were well furnished and decorated. The beds and pillows were extremely comfortable

We stayed with our family and friends when we married at Hamilton Gardens (an incredible venue!). The staff at Novotel were very accommodating for our group. The rooms were clean and tidy; the staff friendly and helpful. My new husband and I were very surprised to have our room decorated with flowers and a cold bottle of sparkling rose when we returned to our room as newlyweds. The only frustrating bit was the construction at the front entry to the hotel when coming and going. But construction doesn’t last forever!!!! Thank you Novotel Hamilton.