Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.6/5 2,715 reviews

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7 Alma Street, 3244 HAMILTON, New Zealand

Description

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

Our accommodation(s)

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Hotel location

Novotel Hamilton Tainui

7 Alma Street
3244 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone
Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,715 reviews

TripAdvisor Rating  4.1/5  1,591 reviews

Customer review rating 4.5/5

Alyce R. Business - Confirmed reviews ALL

It's always a pleasure staying at the Novotel. Friendly, helpful staff and nice rooms.

Kia ora Alyce, Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed your stay and appreciated our friendly team and comfortable rooms. I duly noted your comments regarding parking and have updated your profile to request this for all your future stay - I hoe this works for you. It’s always a pleasure to have you with us, and we can’t wait to welcome you back again soon! Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.5/5

Julia H. Couples - Confirmed reviews ALL

Although the hotel took my credit card and sent me an email to say I could do fast checkout I actually did check out personally and for some reason they hadn’t stored my details so they kept emailing me ! But it was their fault as I had given my credit card details - I had to ring them in the end although I tried to get them to ring me at the Auckland hotel !! I was very disappointed with how they handled that

Kia ora Julia, Thanks for sharing your experience with us. I’m really sorry to hear about the confusion regarding your checkout process. It sounds frustrating to have to deal with multiple emails and phone calls, especially when you expected a smoother experience. We strive for efficiency in our service, and it's disappointing to hear we missed the mark. I have already flagged this to the Duty Manager to pass on your feedback to the team along with the impact it had on your experience, so we can improve in the future. Your comments are invaluable to us and we thank you for your loyalty to Accor Julia. Thanks again for your understanding. Kind regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Gill B. Couples - Confirmed reviews ALL

Thanks to T for organising room and Alfie for sorting out our dining points.

Kia ora Gill, Thanks for your kind words! I’m glad T could help with your room arrangements and that Alfie sorted out your dining points. We appreciate your feedback and hope to welcome you back soon! Kind regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Rodney G. Business - Confirmed reviews ALL

Everything was great. The staff the room the restaurant

Kia ora Rodney, Wow, thank you for the awesome review! We’re delighted to hear that our team was able to make your stay with us a memorable one and will be sure to let the team know that they delivered and that you appreciated their friendly and helpful service. Thank you for your loyalty Rodney and again for your kind words - we look forward to seeing you again soon! Have a great day! Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 3.0/5

Darryl C. Business - Confirmed reviews ALL

Stains on furniture in room, no filtered water in room, no tables available for buffet breakfast - only tables covered in dirty dishes, buffet was pretty much cleared out on a Sat morning at 10am, reception didn't provide any helpful/alternative parking options.

Kia ora Darryl, Thanks for sharing your feedback. I’m sorry to hear about the issues you encountered during your stay, especially with the cleanliness and breakfast experience. We appreciate your comments and I have just shared them with the relevant department managers to ensure they're addressed with our team to enhance our services for your future visits. Regarding the lack of water bottles provided in your room, we place re-fillable water jugs in each room with a card advising you that these can be filled at the Lobby Bar. There is a complimentary filtered water tap on the bar (easily accessible to guests) which offers a choice between still and sparkling water. This is to complement our sustainable efforts in reducing single use plastics and I hope this works for you in the future. Again we apologise for this lack lustre experience Darryl and hope that we can offer you a better stay next visit. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

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Other web-users rate our hotel

  • 743 reviews 8/10 Location
  • 1,242 reviews 8.1/10 Room
  • 1,524 reviews 8.8/10 Service
  • 14 reviews 4.4/10 WiFi
  • 470 reviews 7.8/10 Cleanliness
  • 450 reviews 7.9/10 Comfort
  • 315 reviews 8/10 Breakfast
  • 249 reviews 5.3/10 Value

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