Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.6/5 2,783 reviews

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7 Alma Street, 3244 HAMILTON, New Zealand

Description

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

Our accommodation(s)

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Hotel location

Novotel Hamilton Tainui

7 Alma Street
3244 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone
Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,783 reviews

Customer review rating 5.0/5

Turama H. Business - Confirmed reviews ALL

Comfortable and excellent staff engagement from front desk to concierge to restaurant.

Customer review rating 3.0/5

Justin M. Business - Confirmed reviews ALL

Front desk Staff were friendly and effective as we staff in the restaurant. Beard was comfortable rooms were immaculately tidy. However on return to the room in the evening and having gone to bed, I woke up after midnight to find the room was humid and stifling. Attempting to work the air-conditioning control as per the instructions failed suggesting it was faulty, resulting in an uncomfortable night with broken sleep.

Kia ora Justin, Thanks for sharing your feedback with us. I'm glad to hear you enjoyed the hospitality and found our staff friendly and effective, along with the comfort of your room. However, I’m truly sorry to learn about the trouble you faced with the air-conditioning. I understand how important a comfortable environment is for a good night’s sleep. Your experience is important to us, and the Maintenance Team have already attended to this issue and remedied the situation. Again, our sincere apologies and thank you for bringing this to our attention. We appreciate your kind words and hope to welcome you back for a more comfortable stay in the future. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Elijah T. Business - Confirmed reviews ALL

Great service from the Valet, Reception to the room.

Kia ora Elijah, Thank you for taking the time to leave such a glowing review of your stay with us. We’re so pleased to hear that you had such a great time and that our hotel exceeded your expectations. Your positive comments are greatly appreciated and will be shared with our team, who will be thrilled to hear them. We look forward to the opportunity of welcoming you back for another memorable stay in the near future. Kind regards, Beverley Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 4.5/5

Murray W. Couples - Confirmed reviews ALL

We thought the shower water volume/ pressure was marginal. Bed a little tired

Kia ora Murray, Thanks for your feedback. I’m glad that overall you enjoyed your stay with us but I appreciate your comments about the shower pressure and bed comfort, and we’ll definitely take them into consideration for future improvements. Best regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Customer review rating 2.0/5

Paula M. Couples - Confirmed reviews ALL

We checked in on Sunday, the 8th. The check-in staff was amazing. Went to our room, and the first thing I noticed was a slight smell. Then my partner used the toilet, and it wasn't clean. It hasn't been cleaned around the rim. Also, there was a clear written note from the last occupant on the desk, which makes you think it hasn't been cleaned or dusted. Other than that, it was a nice room and very quiet. It is our second time staying, and the drop in room cleanliness is obvious compared to our last stay. Plus I booked for 2 pax with breakfast, but on checkout, I was told I was only booked for 1 pax and would have to pay for the other person. So, a bit confused on my end. Reception sorted out, but still a bit annoying.

Kia ora Paula, Thank you for taking the time to share your feedback. I'm really glad to hear that you enjoyed our location and found the room quiet. However, I’m truly sorry to learn about the cleanliness issues you encountered during your stay. I completely understand how important a clean room is, and I appreciate you bringing this to our attention. I'll make sure to address this with our housekeeping team to ensure it meets our standards moving forward and apologise again for letting you down this time. Regarding the breakfast booking, I can see why there was some confusion at checkout as your reservation was made for only one adult. It's our goal to provide a seamless experience, and I’m pleased to hear our reception team was able to help you. Thank you for your understanding, and we hope to provide you with a more consistent experience on your next visit. Warm regards, Bev Guest Relations Coordinator Novotel Tainui Hamilton

Other web-users rate our hotel

  • 737 reviews 8/10 Location
  • 1,233 reviews 8.2/10 Room
  • 1,511 reviews 8.9/10 Service
  • 15 reviews 2.1/10 WiFi
  • 466 reviews 7.9/10 Cleanliness
  • 448 reviews 8.2/10 Comfort
  • 424 reviews 7.3/10 Food
  • 323 reviews 8/10 Breakfast

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