Novotel Hamilton Tainui Hotel 4 stars

The overall stay was fine, room was clean and tidy and the central location was fine. I was disappointed in your Wifi stance of having to pay for wifi in my room. In this day and age I find this an interesting business decision.

Hotel was nice. Over priced and valet was extra money. There was no option to park the car myself.

Excellent service, very friendly and helpful staff. Room service was quick and food was great. Room was cleaned very well. Linens were fresh and towels were new and not worn.

Staff were extremely professional and helpful, from start to finish. Sorted checkin and bag storage, and delivered bags to room so it was all set when we returned. Same on departure, absolutely seamless. Big room, very tidy and comfortable, if a bit cramped with two beds and a slightly unnecessary small table in addition to the desk. Great shower! Good location, near some excellent food options. Overall, really good.

Unremarkable. Front desk staff could be more welcoming. Room is ok. Welcome platter and card to recognise my gold status was a nice touch but there was no water in the room.

Short stay to escape Auckland. Comfortable and of a good quality for the most part.

Customer service and rooms were top class

Very good except the lack of parking and additional cost of $25 to park

Everything as should be. Helpful staff all round

relaxed atmosphere, very welcoming staff

We arrived early and checked in and left our luggage. On our return the room was ready & the luggage already in the room. The room was clean, comfortable bed and quality shower.

Restaurant is average. Inadequate monitoring of breakfast buffet supplies and food runs out without replenishment. No one offering to cook fresh breakfast eg omelette, fried eggs, etc, which should be normal for a hotel of this standard. Dinner - no market fresh fish like snapper, hapuka etc - just every day salmon. Not enough light fair - choices of salads etc. Meat heavy menu. Also, annoyingly, alhough you offer beef steak, lamb and pork all your sauces are beef steak sauces - no apple sauce which goes with pork or a mint sauce or mint jelly which goes with lamb. Bizarre. I asked for apple sauce to go with my pork but was told that was impossible. It should be on your menu. Apparently your chef wasn't skilled enough to even make any on request - pureeing an apple etc seemed to be beyond his skills to assist a guest. Bedrooms were fine and reception staff friendly. No sign all week of any concierge or someone to help with luggage which was strange, as we had a lot.

Nice central location by the river unfortunately let down a bit by the building work that are going on although there was surprisingly little noise or disruption for the amount of redeveloped . Our room had a very nice view of the river but some of the fittings were certainly showing signs of wear and tear with considerable staining on the carpet. Staff were friendly and efficient and certainly made for a pleasant stay. The outside terrace area could do with some of the cushions on the seating being cleaned or replaced as the staining on some of the fawn cushion covers doesn’t give a great impression.

We always enjoy staying at this hotel. Usually we stay in winter but this time we were able to sit on the deck overlooking the river. Charming.

Very accommodating with looking after bags when we arrived early and then took up to room pre checkin. Check out easy - valet parking very reasonable compared to a lot of Auckland hotels