Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,424 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Oxford Eastgate Hotel
See on a map
+ 13 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,424 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,431 reviews

Tremendous Service in a great location

Customer review rating 4.2/5

Anthony W. Business - 03/01/2021 Confirmed reviews ALL

The hotel and its staff could not have been more welcoming and I enjoyed my stay at the Eastgate a historic building with a contemporary twist right in the heart of the city of dreaming spires of Oxford. The staff and management could not have been more welcoming, they were professional and efficient yet very friendly, having the time to dedicate to making sure that my stay was exceptional, nothing was too much trouble and they all went that extra mile to assist. Special mention to the amazing Nelly. The room was a compact beauty which was exceptionally clean and very well decorated yet above all it was comfortable. The bed was lovely and I slept very well with no noise from outside. The bathroom was a contemporary delight with excellent walk in powerful shower. The room was complemented by excellent wi fi which made up for the terrible, dated television which only broadcast a few free view channels and not the promised satellite channels. The train station is about a twenty-minute stroll away (or a quick £1.20 bus ride), taxis are available but expensive, the central coach station is a ten minute walk away and local buses stop just outside. Shopping, bars, pubs, restaurants, etc are on the doorstep as are lovely walks around the city and along the River Thames Highly recommended to all.

Dear Mr Tony, Thank you for your fantastic review! It is very much appreciated. I am so glad you did choose our hotel for your Christmas break. It such a pleasure to meet you ! Have a great Year and I hope 2021 will be a great one for you and your family. Kind Regards, Nella Skenda Rooms Division Manager

Lovely Christmas Break

Customer review rating 4.2/5

Mark, N. E. Solo - 28/12/2020 Confirmed reviews ALL

Lovely Christmas break

Dear Mark, Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy 2021 for you and the family. Kind Regards, Nella Skenda

Nice Staff

Customer review rating 4.2/5

Surj Couples - 27/12/2020 Confirmed reviews ALL

No sleep for duration of 2 night stay!

Dear Surjit T., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nella Skenda

Excellent customer service

Customer review rating 4.2/5

Robert Families - 27/12/2020 Confirmed reviews ALL

Nella is really good! Room and breakfast were nice. Great location.

Dear Rob, Thank you for your fantastic review! It is very much appreciated. I am so glad you did choose our hotel for your Christmas break. It such a pleasure to meet you all and please pass my regards to everyone ! Have a great New Year and I hope 2021 will be a great one for you and your family. Kind Regards, Nella Skenda Rooms Division Manager

Well located

Customer review rating 4.2/5

Donna P. Families - 21/12/2020 Confirmed reviews ALL

Excellent location, friendly staff , very clean throughout, warm and cosy reception/dining area - will definitely stay again - breakfast was also great

Dear Donna, Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Great welcome

Customer review rating 4.2/5

Katrina L. Couples - 20/12/2020 Confirmed reviews ALL

We had a most enjoyable overnight stay. We were made to feel very welcome and as it was my partner’s birthday we were treated to a free room upgrade and they left cakes and a card in our room which was a really lovely touch. Great location too. Would definitely go back.

Dear Katrina L., Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

The greatest staff!

Customer review rating 4.2/5

Karen Business - 16/12/2020 Confirmed reviews ALL

I have stayed at this hotel many times and I can say honestly that in all the hotels I stay in, the staff here are the best! Absolutely outstanding! They make it their ambition to treat each guest like they are their only guest! Extraordinary and well done to them!

Dear Karen, Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Helpful friendly staff, great location and modern large room.

Customer review rating 4.2/5

Phil W. Couples - 16/12/2020 Confirmed reviews ALL

Despite the COVID restrictions in place the hotel was perfect for our weekend stay, the friendly, professional service that we received was definitely worth a positive mention.

Dear Phillip W., Thank you for your fantastic review! We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be such a pleasure if you could share your comments on Trip Advisor to give us some support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda

Lovely hotel, brilliant location and friendly staff!

Customer review rating 4.2/5

Jasmine M. Couples - 15/12/2020 Confirmed reviews ALL

This is one of the loveliest Mercure hotels we have stayed in! The staff were so friendly and helpful from the second we walked in. The location is perfect for easily exploring Oxford and great value - we will definitely come back!

Dear Jasmine M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Can I please ask if you could add your kind comments on TripAdvisor. Sincerely, Mercure team

A really enjoyable visit

Customer review rating 4.2/5

Steve L. Couples - 11/12/2020 Confirmed reviews ALL

A lovely room. Very friendly, helpful and efficient staff. Particular mention must go to Nella who did so much to meet our needs and make it such a great stay. Also to Komnas for the very friendly and efficient room service.

Great location

Customer review rating 4.2/5

Pete Couples - 09/12/2020 Confirmed reviews ALL

The hotel is well appointed with generous sized rooms. The reception team are warm, friendly, welcoming & helpful. The room was clean, tidy & well kept.

Dear Mr Pete , Thank you so much for your feedback. It was such a pleasure having you here in our hotel. I trust you had a great trip back home. I will happily welcome you back any time in the future. Kind Regards, Nella Skenda Rooms Divisions Manager

Tired hotel, needs attention

Customer review rating 4.2/5

Tracey O. Friends - 07/12/2020 Confirmed reviews ALL

Very tired hotel with filthy carpets. Woodwork was scuffed and paint chipped. Had much nicer stays with in a Premier Inn!

Dear Tracey O., Thank you for your feedback. I would like to apologies for letting you down. I deeply apologies that you found most of your stay unpleasant. I am taking all your notes and putting together a training plan for my team. I hope you will give us a second chance in the future. Kind Regards, Nella Skenda Rooms Division Manager

A very nice stay

Customer review rating 4.2/5

Stuart T. Business - 22/11/2020 Confirmed reviews ALL

I was made welcome and there staff did everything in their power to make my stay pleasant.

Dear Stuart , Thank you so much for your feedback. It was such a pleasure having you here in our hotel. I trust you had a great trip back home. I will happily welcome you back on Monday. Kind Regards, Nella Skenda Rooms Divisions Manager

Excellent location, great stay

Customer review rating 4.2/5

Jonathan Families - 11/11/2020 Confirmed reviews ALL

Friendly and efficient.

Dear Jonathan , Thank you so much for such a great review. It was such a pleasure having you here in our hotel. I trust you had a great trip back home. I hope we will have you back soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Well Located

Customer review rating 4.2/5

Tina F. Solo - 04/11/2020 Confirmed reviews ALL

Looked after very well by the Team at the Mecure. Nice room, breakfast fine though dinner options were disappointing.

Dear Anthoula, Thank you so much for such a great review.It was such a pleasure having you here in our hotel.I trust you had a great trip back home. We all miss you here and I hope we will have you back as you promised. Kind Regards, Nella Skenda Rooms Divisions Manager

Fantastic stay from start to finish

Customer review rating 4.2/5

Olivia Couples - 03/11/2020 Confirmed reviews ALL

Fantastic stay in the Mercure Oxford Eastgate hotel over 31st October. Weird times with new measures but our stay felt comforting and we were so well looked after. Check in was smooth, the room was ready by 2pm and we were even upgraded to a privilege room after leaving a note that it was my partners birthday. Little touches like a handwritten card and chocolates when we got into the room made it all more memorable. Staff so welcoming and happy to help. We will stay again when we return to Oxford. Thank you for a lovely stay.

Dear Olivia, Thank you so much for such a great review.It was such a pleasure having you here in our hotel.I trust you had a great trip back home. Kind Regards to you and your parents. Nella Skenda Rooms Divisions Manager

Great location and friendly staff

Customer review rating 4.2/5

Ruth Families - 03/11/2020 Confirmed reviews ALL

We enjoyed our short stay at the hotel. The COVID precautions were followed well and we felt safe. The room was a good size, clean and the shower was great. We had breakfast which was simple but nicely cooked. Our room was hot though plus the windows didn’t open, we needed the air conditioning to keep the temperature down. The staff were really helpful and friendly.

Dear Ruth, Thank you so much for such a great review.It was such a pleasure having you here in our hotel. Regarding the small issues that did let you down, we will take the chance of the lock down to fix them.My apologies indeed.I trust you had a great trip back home. Kind Regards, Nella Skenda Rooms Divisions Manager

Great stay!

Customer review rating 4.2/5

Angie Couples - 03/11/2020 Confirmed reviews ALL

I treated my son and his wife to a night in your hotel for his 40th birthday and they absolutely loved it. He said he and his wife had a wonderful welcome which made his birthday extra special. They said the room was superb, elegant and clean with a lovely view of Oxford’s wonderful architecture. Thank you for making my birthday gift such a treat.

Tired in need of work

Customer review rating 4.2/5

Karen Couples - 28/10/2020 Confirmed reviews ALL

The room was so tiny you had to walk sideways to get past bed and not hit tv on wall to get to the bathroom .. window would not shut and if pulled looked like it would fall off , so was cold and rain came in . Afternoon tea was poor ... and breakfast was awful , at least 4 people around us including myself got the wrong breakfast delivered as the staff had difficulty understanding the order , was no choice just informed full English what eggs you want poached or fried ? Sent beans back 3 times 1st were stone cold , 2nd lot just warm then 3rd lot bought out when finished the breakfast and plates cleared away , I understand that there has to be reduced menu but surely what little there is could be done well

Dear Thomas , It was great to meet you. Thank you so much for taking the time to share your feedback. Please let me start with apologising about all you bad experience here at Mercure. Surely we have let you down and this makes me feel very sad.I am extremely sorry to hear that many aspects of your stay weren't right.We do learn from our mistakes and all your feedback it is much appreciated.I have put a plan together and we are working on becoming better and learning from all the mistakes mentioned. I have passed your comments to all my staff. I do hope you will give us a second chance and we will not let you down in a future visit. Kind Regards, Nella Skenda Rooms Division Manager

Great Location!

Customer review rating 4.2/5

Anonymous Business - 26/10/2020 Confirmed reviews ALL

This hotel is extremely convenient as its location is perfect: right in the middle of town. Service is great and the employees are always helpful and pleasant. They also are very respectful of the safety/hygiene measures during the pandemic.

Dear Tania E., It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I have passed your comments to all my staff. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in oxfordshire