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Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,584 reviews

ALLSAFE approved hotel

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Mercure Oxford Eastgate Hotel
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+ 6 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,488 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 1.0/5

Anonymous Couples - 26/07/2021 Confirmed reviews ALL

The room was unbearable hot and the aircon didn’t work. The breakfast was appallingly low quality - no tomatoes or mushrooms, awful quality sausage and very bad coffee.

Hotter than the sun

Customer review rating 2.5/5

Andrew L. Couples - 26/07/2021 Confirmed reviews ALL

Air Con failure in the rooms

Good location to restaurants and tourist attraction.

Customer review rating 4.5/5

Angus Solo - 26/07/2021 Confirmed reviews ALL

Very enjoyable 2 night stay. I upgraded my room and was glad to find the air con working during the recent heatwave, other were not so fortunate from what I heard at the bar. I was in the new block so everything seemed like new still. Room was a good size but very small window for some reason. Breakfast was OK, lots to choose from but the hotel needs more than one toaster as always seemed to be a queue for it. Staff were very friendly and always said hello and got on with their jobs quietly and efficiently. Overall a good spot for a few night.

Good centrsl location

Customer review rating 4.0/5

Paula D. Couples - 25/07/2021 Confirmed reviews ALL

Good 1 night stay in annexe building room with air con very comfy bed modern furnishing with walk in shower staff very friendly

i was well looked after. I arrived early and was got into a room early which helped with work.

Customer review rating 5.0/5

Anonymous Business - 25/07/2021 Confirmed reviews ALL

I have stayed many times before. I like the position and this time there was a particularly helpful person on reception.

Great hotel for exploring Oxford

Customer review rating 5.0/5

Natalie E. Families - 24/07/2021 Confirmed reviews ALL

I took my sister to Oxford for her 30th birthday and stayed at the Mercure Oxford Eastgate Hotel and it was a fantastic experience. Great centrally located property with lovely friendly staff. We had to rearrnage the trip three times due to Covid but the team was excellent and very helpful. I'll be back if I'm ever in Oxford again! Thank you

Good stay

Customer review rating 4.5/5

David M. Couples - 24/07/2021 Confirmed reviews ALL

Hotel was lovely, room a bit small but fine for our needs. Staff were lovely, food was good no complaints at all.

Happy stay

Customer review rating 4.5/5

Mark H. Couples - 24/07/2021 Confirmed reviews ALL

We only had one problem with the hotel which was we booked a privilege room and when we got to our room notice a fan in the room even though there was air con. We went out for the afternoon only to come back to find out why the fan was in the room we contacted the reception about the room and were told they would relocate us to a new room and this was done very quickly. The new room was so much better thank you very much.

Dissapointing

Customer review rating 2.0/5

Anonymous Families - 24/07/2021 Confirmed reviews ALL

Very poor service, poor air conditioning, non existent room service

Great location

Customer review rating 5.0/5

James C. Couples - 22/07/2021 Confirmed reviews ALL

Only a 1 night stay, but all staff were very welcoming and helpful.

Great location, fantastically friendly and helpful staff, spacious and well equipped room.

Customer review rating 4.5/5

De… Friends - 22/07/2021 Confirmed reviews ALL

Great experience. I've stayed in 4 hotels in the last month and this has been the best by far. Staff are unusually friendly and cheerful. You get the distinct impression that it's a happy workplace. We had a privilege room which was spacious and well equipped. Bathrobes, little fridge with complimentary water and soft drinks and lovely quiet air conditioning in this unbearable heat. Nice big shower with great pressure and a touch button start. As with a lot of UK hotels, the rooms are a bit past their best but this was good where it mattered. Little sitting area, plugs next to the bed, good linens amd towels, spacious. Position of room looked out over car park so no road noise. Directly over outside terrace but guests are a respectful lot so no disturbance really. Choice of food for 2 course dinner on DB&B was a bit basic. Burger, pizza, chicken and chips, ceaser salad, vegetarian spaghetti. The restaurant is more like a pub than a restaurant. Food was well cooked and tasty though. My cooked breakfast order got forgotten and forgotten again when I chased it up. I got the impression this wasn't that unusual. It was frustrating but the staff were apologetic and I've had much worse experiences in the past month. Hotels are really struggling to get their processes and staff back up to speed. Overall great stay. Perfect location in am interesting building with great staff. Lounge and outdoor terrace very nice. Oxford parking charges are ridiculous so use the park and rides.

Great location

Customer review rating 5.0/5

Paul T. Couples - 22/07/2021 Confirmed reviews ALL

All the staff were great really nice place, stayed in the new building,rooms excellent and modern would recommend.

Well located

Customer review rating 3.5/5

Lyn J. Couples - 22/07/2021 Confirmed reviews ALL

Could not fault the staff. Food excellent. Not happy about not being inform by Secrets Escapes or hotel when I phoned regarding parking charge. Extremely annoyed about lack of room service, no information on arrival and NO INFORMATION in room that towels would not be changed. How could you even dry them with no heating or heated towel rail. Only ONE tea bag in room, had to ask for refills.

Enjoyable Stay

Customer review rating 4.0/5

Nicola L. Couples - 22/07/2021 Confirmed reviews ALL

The air con in our room didn’t work, the room was far too hot as it was 30 degrees outside and we were on 3rd floor but apart from that lovely stay. Very clean, good location, nice helpful staff.

Great Location

Customer review rating 5.0/5

Roberta B. Friends - 22/07/2021 Confirmed reviews ALL

Felt very welcome, we were always acknowledged by the staff whenever we entered the hotel. Everyone was very friendly.

Great location, lovely staff.

Customer review rating 4.5/5

Susan F. Families - 21/07/2021 Confirmed reviews ALL

Came to Oxford for 3 night city break. Hotel is in a great location, easy to get everywhere. Had everything we needed.

Very enjoyable

Customer review rating 4.0/5

John B. Couples - 20/07/2021 Confirmed reviews ALL

Stayed for 3 nights for sightseeing in Oxford good location and clean airy bedrooms

Fantastic 2 night break

Customer review rating 5.0/5

Nesta W. Couples - 20/07/2021 Confirmed reviews ALL

Stayed in the new block, loved the quirky decor, and the bed was the most comfortable bed I’ve ever slept in. Staff were lovely and friendly, hotel immaculate, food excellent. Couldn’t fault this hotel.would definitely recommend .

Excellent stay

Customer review rating 5.0/5

Tim Couples - 20/07/2021 Confirmed reviews ALL

Location ideal for exploring Oxford. The staff were friendly and helpful. Afternoon tea and breakfast were delicious. Bedroom was a good standard, effective air conditioning and no noise from neighboring rooms. Look forward to a return visit with my children.

2 night break

TripAdvisor rating 5.0/5

broafallon 20/07/2021 TripAdvisor review

Fantastic 2 night break visiting my daughter.Location in the city centre , convenient to shops, restaurants, pubs etc.Stayed in the new block and loved the quirky decor, slept in the most comfortable bed ever, air con was brilliant in the heatwave we had.All the staff were friendly and went out of their way to help.Hotel was spotless, food excellent, couldn’t fault this place.Highly recommend.

Dear Broafallon Thank you for your review in regards to your 2 night break. Glad you enjoyed the Décor and the conformable bed. Its is always a pleasure to hear that the staff went out of there way to help. I will share your kind words with all. We hope to see you again in the near future. Kind Regards Bradlee Pillay

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