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Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,842 reviews

ALLSAFE approved hotel

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Mercure Oxford Eastgate Hotel
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+ 15 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Hotel services

Keepers Kitchen & Bar

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Hotel Services And Equipments
  • Hotel informations
    • 81 rooms
    • One room for people with reduced mobility
    • 3 family rooms
    • One connecting room
    • 81 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • Shuttle
    • LONDON HEATHROW AIRPORT Additional charge

Our accommodation(s)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,842 reviews

TripAdvisor Rating 4.0/5

1,539 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, great staff

Customer review rating 4.0/5

R.r Solo - 24/10/2021 Confirmed reviews ALL

Overall good. Breakfast was great. Just a little cold in the bedroom, could not increase heating. Pillows too firm, should have a duck down option.

A great stat

Customer review rating 5.0/5

Sheila Friends - 24/10/2021 Confirmed reviews ALL

We booked two rooms with breakfast for one night. Staff in all areas were very friendly and helpful - we were made to feel very welcome. The rooms were very comfortable and the hotel is in an excellent location. Breakfast was good with a wide choice of hot and cold items..

Disgusted that I’ve put in a complaint to Rochelle to no response

Customer review rating 0.5/5

Georgia C. Families - 23/10/2021 Confirmed reviews ALL

Hello, I stayed at your hotel on Monday 12th October with a Groupon voucher. We booked a privilege room but were not given any of the things we were supposed to (nespresso machine, water / mini fridge, robes, slippers etc). We went to reception and asked Quiddy (who was very lovely, as was the other girl that worked there) and she said that unfortunately the team couldn’t get the coffee machine etc to us until the morning as they had gone home. We then spoke to Rochelle, who said she would send an email and CC me in, so that we can get a refund. She also said we could talk about it with her in the morning. I didn’t receive any emails at all that evening and still haven’t since. We went to the office again in the morning and Rochelle wasn’t there as she had apparently changed to the evening shift. We had to spend part of our stay standing at the reception trying to sort out all of this out, and as you can imagine this really dampened our stay. You have good reviews on tripadvisor and I didn’t expect this at all. Thanks Georgia

Noisy but central

Customer review rating 2.5/5

Katy P. Families - 22/10/2021 Confirmed reviews ALL

We paid for a privilege room which unfortunately for us was at the front of the hotel. The noise from the busy main road was bad and kept us awake till 4am. Then at 8am workmen started drilling below our room. They might as well have been in the room. The reception staff were lovely and embarrassed but for the cost of the hotel I would not expect this.

Nice hotel, a few small issues

Customer review rating 3.5/5

Guym Couples - 21/10/2021 Confirmed reviews ALL

A nice hotel in a good location for our first stay in Oxford. A few issues, toilet was continually streaming water from the cistern until we were shown how to wiggle the buttons. Hot water ran out on both mornings we stayed. Breakfast was good quality but luke warm. It would have been nice to know we had booked in on the day of the Oxford 1/2 marathon before we tried to drive in! Overall, a solid 7/10 let down by these issues especially after paying £50 for an upgraded room.

Amazing!

Customer review rating 5.0/5

Chris Couples - 21/10/2021 Confirmed reviews ALL

Great hotel, fab location & a car park!

Perfect Location

Customer review rating 5.0/5

Martyn P. Couples - 21/10/2021 Confirmed reviews ALL

Two night stay over because I was running the Oxford Half Marathon. Hotel was fantastic with a first class room and great staff.

Will return again.

Customer review rating 4.5/5

Anonymous Friends - 20/10/2021 Confirmed reviews ALL

Lovely hotel, well situated, very clean, good food, very friendly, helpful professional staff-reception and dining. One low mark for the evening receptionist who although very nice was having an extremely loud private conversation at reception with exrenely loud laughter while diners were eating. Not professional.

Location, room, food, staff - all great

Customer review rating 5.0/5

Bridget Q. Families - 20/10/2021 Confirmed reviews ALL

Just excellent. Great helpful staff and excellent food. Very comfortable room and unbeatable location. Thanks you I had a great time.

Excellent position in the heart of Oxford itself

Customer review rating 4.5/5

Mr. K. W. D. Couples - 19/10/2021 Confirmed reviews ALL

The hotel was ideally placed closed to Merton college where our daughter was due to metriculate as part of Oxford University but is ideally placed also close to all colleges and the main shops of Oxford. The staff at the hotel were excellent and friendly and answered all queries. Hotel parking is tight and is on a first come first served basis. The bedroom we had on the top floor was comfortable and clean. Would be our hotel of first choice when we come back to Oxford.

Very poor

Customer review rating 1.0/5

Mrs H. Solo - 19/10/2021 Confirmed reviews ALL

Terrible room - single female traveller expected to cross dark unlit car park to stay in an annexe for which the door was completely open and consequently accessible to the public as it is not necessary to go through the main hotel to reach it. Coming back to the hotel after dinner in College necessitated also going through the unlit alley to even reach the unlit car park. It felt unsafe and inappropriate. I have stayed at the hotel many times before and the annexe is clearly new, so I won’t be staying with Mercure again as it should go without saying that guests wish to feel safe.

Comfortable well decorated rooms

Customer review rating 4.0/5

St A. Business - 18/10/2021 Confirmed reviews ALL

One night was enjoyable as the room was wonderful. Breakfast was good despite the temporary dinning area whilst the main one is being refurbished. Well located off the main street.

Overpriced for what it is, but a good location

Customer review rating 2.0/5

Laura Couples - 18/10/2021 Confirmed reviews ALL

Shabby room and not a particularly comfortable bed with a basic tea/coffee tray - not even a biscuit! But the hotel had very friendly and helpful reception staff who were factastic.

Disappointing

Customer review rating 2.5/5

D R. Couples - 18/10/2021 Confirmed reviews ALL

Although the hotel is in a good location, the overall experience was disappointing. The hotel interior is tired and could certainly benefit from refurbishment. The room was no more adequate than that of a Travelodge. The facilities in the room were minimal and some elements were not working. It was difficult to have a good nights rest as there appeared to be no soundproofing at all. However, the staff were very pleasant and helpful.

Incredibly hot and incredibly unhelpful reception team

Customer review rating 0.5/5

Katie M. Families - 18/10/2021 Confirmed reviews ALL

We had a dreadful stay at the Mercure. So much that we both agreed we wouldn’t stay again even if it was free. From the moment we checked in until the moment we left, it was almost laughable. We were travelling with a baby and multiple large suitcases as we had been in the UK for six weeks… access into the hotel is impossible. No one offered to help with the luggage, so I had to make three trips up and down to get our bags to the room whilst carrying a baby. No parking was available so my mum had to park at least 15 minutes walk away and is not very mobile due to a serious fall. The rooms were uncomfortably hot with broken air con and we only had one shower gel and one conditioner/ shampoo for two nights between us. The beds were made up in the wrong configuration. It was just a really bad and uncomfortable stay. Would never stay again. Worst Accor group hotel I have visited.

Lovely room and the Hotel was well located

Customer review rating 4.0/5

Gerald Couples - 17/10/2021 Confirmed reviews ALL

In general we were very pleased with the Hotel, room and breakfast. However did not find it acceptable that neither coffee or bar snacks were available in the bar. The reason given that they were doing work in bar kitchen. Still not acceptable and let’s the rest of Hotel experience down.

Well located, good stay.

Customer review rating 3.5/5

Sebastien P. Couples - 17/10/2021 Confirmed reviews ALL

It was an overall good. Was disappointed that the room wasn’t cleaned and the cooked breakfast wasn’t hot enough.

12 noon checkout - thrown out at 10.30am

TripAdvisor rating 1.0/5

davidL631EV 17/10/2021 TripAdvisor review

Returned to hotel at 10.30 to freshen up and do a few thisngs after outside breakfast/meeting. Found my door wide open and staff member changing sheets, towels etc. Pointed out I had not yet checked out but no interest. Raised the matter at reception - and about security risk that an unknwn person was able to pick up bag in room. Reception said I could use lobby rest room. Gobsmacked by this attitude. Never in 50 years of international travel have I been treated this way..

Good afternoon davidL631EV My sincerest apologies that you had this experience as this is not the type of service we wish to provide to our guests. Please may you let me know your details so that I can investigate this further with our team. Kindly email us directly on h6668-rd@accor.com and we will get back in touch with you. Kind regards Bradlee Pillay

Exceptional Stay

TripAdvisor rating 5.0/5

bquirky2021 14/10/2021 TripAdvisor review

I had 15 nights at this wonderful comfortable hotel with a perfect Oxford location. My room was exceptional and the staff friendly and always prepared to put in the extra mile. The meals were excellent. The reading lounge was lovely after a day exploring. I cannot fault this hotel or it’s staff.

Dear bquirky2021 Than you for your Exceptional review on TripAdvisor. Glad to hear that you had a great long stay with us. I will share your positive feedback with all team members. We really hope to see you again in the near future. Kind regards Bradlee Pillay

Generally good but noisy guests

TripAdvisor rating 3.0/5

graemehall233 21/09/2021 TripAdvisor review

Generally a good hotel for its price point, and certainly very well located. Unfortunately my stay was spoilt by very loud noisy guests drinking and shouting outside beneath the window to my room until at least 2am. Not directly the hotel's fault perhaps, but I feel that the hotel could perhaps police this sort of behaviour better

Dear graemehall233 Thank you for your review, Please accept my apologies for the noise created by other guests, I will pass on your feedback to the nights team, to be more visual in identified these types of issues. I again apologise for this experience and we hope to better serve you in the near future. Kind regards Bradlee Pillay

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