ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,493 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

Book this hotel
Room 1

Superior Room with two single sized Sweet Bed by ibis, 43-inch smart TV with screen sharing feature and more, all catered for up to 2 adults.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)

Superior Room with one king-size Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and more. Up to 2 adults and 1 child sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Deluxe Room, High Floor with one Queen Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults and 1 child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Deluxe Room, High Floor with two Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Deluxe Room, High Floor with one King Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults and 1 small child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Superior Room with three Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and more. Up to 3 adults.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Superior Room with one King & one Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and more. Up to 3 adults and 1 child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Superior Room with one Single Sweet Bed by ibis, wheelchair accessible with walk-in bathroom, 43 inch smart TV with screen sharing feature and more. Up to 1 adult only.

  • Views:

    City View

Max. number of persons
1
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 534 rooms
  • 3 rooms for people with reduced mobility
  • 35 family rooms
  • 29 connecting rooms
  • 483 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • German
  • English
  • Indonesian
  • Japanese
  • Korean
  • Dutch
  • Russian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet
  • Breakfast à la carte

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Ibis Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.88 ft
  • Parking pricing: 2.09 € 3 SGD Per hour

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

Le Bar at ibis Singapore on Bencoolen is a casual bar in the heart of the Bras Basah.Bugis precinct, home to museums, monuments and Le Bar. Situated at the crossroads of arts, heritage and design.

Enjoy drinks and cocktails at the 3-star ibis Singapore on Bencoolen's Le Bar, 24 hour open. Alcoholic beverages served from 7am to 1am.

The ibis breakfast is an 'all-you-can-eat buffet' served between 6.00 and 10 AM, combining all the elements of a traditional continental breakfast as well as international Asian dishes including Japanese, Indonesian and Chinese options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,493 reviews

Customer review rating 5.0/5

Patricia B. S. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Quah H. K. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Samuel M. H. S. Business - Confirmed reviews ALL

Dear Samuel M. H. S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and clean. We appreciate your comments on the breakfast buffet, as we continuously strive to enhance our offerings for our guests. Sincerely, Marina

Customer review rating 5.0/5

Chalotorn G. Business - Confirmed reviews ALL

Dear Chalotorn G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and suitable for your needs. We look forward to welcoming you back in the future for another enjoyable experience. Marina

Customer review rating 3.5/5

Steven M. Business - Confirmed reviews ALL

Dear Steven M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you felt welcomed by Chaw and that her recognition positively impacted your experience. However, I sincerely apologize for the inconvenience you encountered during your departure. Our team aims to provide a consistent level of service. We understand that as a platinum member, your expectations are heightened, and we strive to meet those expectations consistently. Your feedback has been noted, we will work closely with all relevant departments on improvements. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Best regards, Marina

Customer review rating 2.0/5

Quah H. K. Business - Confirmed reviews ALL

uncomfortable. Floor damp. Likely due to the aircond. slippery alongside the dampness. and when booking, i specifically requested for "Away from lift". Unfortunately, was provided right next the lift. Disappointing..

Customer review rating 4.0/5

Samuel M. H. S. Business - Confirmed reviews ALL

The breakfast buffet could be better.

Dear Samuel M. H. S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and clean. We appreciate your comments on the breakfast buffet, as we continuously strive to enhance our offerings for our guests. Sincerely, Marina

Customer review rating 5.0/5

Chalotorn G. Business - Confirmed reviews ALL

Comfortable

Dear Chalotorn G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and suitable for your needs. We look forward to welcoming you back in the future for another enjoyable experience. Marina

Customer review rating 3.5/5

Steven M. Business - Confirmed reviews ALL

Stayed here for over 14 years and it was the first time the receptionist remembered me and really made me happy!! Her name was Chaw!! However, on my departure date, cafe waiter at reception asked me to bring my luggage to checkin counter and even after I explained to him I usually leave it behind the reception counter, the waiter insisted I check it in at reception. I unwillingly do so and when returning back to the cafe reception, I see 2 guests in front of me enter the cafe with their rolling luggage without requiring to check them in really ticked me off!!!! I instantly complaint to the guy immediately and showed him my displeasure!!! Something like this can ruin my day especially in the morning on my final day before returning to HK…. I do wanted to be treated differently because I’m a platinum member but definitely not in this way!!!

Dear Steven M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you felt welcomed by Chaw and that her recognition positively impacted your experience. However, I sincerely apologize for the inconvenience you encountered during your departure. Our team aims to provide a consistent level of service. We understand that as a platinum member, your expectations are heightened, and we strive to meet those expectations consistently. Your feedback has been noted, we will work closely with all relevant departments on improvements. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Best regards, Marina

Customer review rating 5.0/5

Patrick R. Solo - Confirmed reviews ALL

This hotel always gives more than advertised. Friendly well-trained staff

Dear Patrick R., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff provided you with excellent service, and that you found our offerings exceeded your expectations. Your feedback is greatly appreciated. Sincerely, Marina

Customer review rating 4.5/5

Elizabeth M. P. Solo - Confirmed reviews ALL

Centrally located, good facilities and ideal for a short stopover.

Dear Elizabeth M. P., Thank you for your kind words regarding your recent stay at ibis Singapore on Bencoolen. We are pleased to hear that you found our location and facilities to your satisfaction. We look forward to welcoming you back for another enjoyable experience. Marina

Customer review rating 5.0/5

Bruce A. S. B. Families - Confirmed reviews ALL

I so loved my stay that me and my wife will defintietley be coming back to ibis on Bencoolen - The staff were woundeful and helpful - My onlyt little issu is the TV - I am from Australia with an English background - I found it hard to navigate youtube on your TV as the writing was in Chinese - I did work it out enogh to be OK

Dear Bruce A. S. B., Thank you for your kind words regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you and your wife enjoyed your time with us and found our staff to be wonderful and helpful. We appreciate your feedback regarding the television interface, and we understand that language barriers can be frustrating. Your comments will be noted as we continually strive to enhance our guest experience. We look forward to welcoming you back on your next visit. Best regards, Marina

Customer review rating 3.5/5

Julie P. S. Solo - Confirmed reviews ALL

The IBIS Bencoolen was a mid-tier hotel with all the amenties, friendly staff, good aircon in the room, comfortable bed with a range of pillows and a nice shower. When I asked to not have breakfast on my last day as I was flying out early the reception staff said they couldn't credit breakfast even though they wouldn't provide anything at 5.30am. They said something about coffee being available or a takeaway box but when I asked at 5.45am on my last day if there was any breakfast (as I had to pay for it) I was told there was no breakfast until 6am. This put a damper on my stay but the rest of the hotel amenties and service were great.

Dear Julie P. S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Singapore on Bencoolen. We are pleased to hear that you appreciated our location, the comfort of your room, and the friendliness of our staff. However, I regret to learn about the inconvenience you experienced with the breakfast service on your final morning. We understand how the miscommunication can be disappointing and we are sorry for the inconvenience. We strive to provide our guests with the best possible experience, and your comments will be taken into consideration as we review our breakfast offerings and early morning service. We appreciate your understanding and hope that the positive aspects of your stay will encourage you to consider us for future visits. Best regards, Marina

Customer review rating 4.5/5

Gustavo A. B. O. Families - Confirmed reviews ALL

My only recommendation for family room is that consider 2 queen beds instead 1 king and 1 single

Dear Mr. B. O., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your suggestion regarding the family room configuration and will certainly take it into consideration for future improvements. Best regards, Marina

Customer review rating 4.5/5

Prakash G. C. Couples - Confirmed reviews ALL

I had requested for early check in and I was given a room well before the check in time.

Dear Prakash G. C., Thank you for your positive feedback. We are pleased to hear that our team was able to accommodate your early check-in request. Delivering exceptional service to our guests is our priority, and your kind words are greatly appreciated. Best regards, Marina

Customer review rating 0.5/5

Jack J. E. Families - Confirmed reviews ALL

I am shocked by the lack of services at your hotel. I would have expected to get a room to talk with the police. Also I am shocked about the increase of the deposit. Via e-mail I understood I could bring the equivalent of 100 Singapore dollars in Euros, but staff at the hotel told me to deposit 200 Euros for two rooms. I beg your pardon! Furthermore, I find your staff not so kind and welcoming as compared to Ibis hotels in London, Jakarta, Yogyakarta, Bradford and Prague. Perhaps its just a cultural difference between us Europeans and Asians. I can’t imagine though. I was so disappointed at the current state of the rooms and corridor. It felt like an Ibis budget hotel that I visited a while ago in Northern England. My expectations were much higher for a 4 star rated hotel. For example, where was the wardrobe? Why did the toilet seat not fit on the toilet? The wall paint was not a good state either. I can only say one positive thing about your hotel. Mrs. Wendy was so upbeat and so lovely. She did an amazing job. The rooms were clean and to us she made us feel welcome at the hotel. Throughout we have missed understanding from your side. The whole visit to Singapore turned out to be negative because of this hotel experience at your Ibis hotel. All in all, I am hoping the best for you all. I am hoping for improvements and maybe we will come back again after improvements have been implemented and after your response.

Customer review rating 4.0/5

Anna H. Families - Confirmed reviews ALL

Easy to top up water. Great service. Good breakfast

Customer review rating 4.5/5

Jerry L. K. Y. Families - Confirmed reviews ALL

Good. It does get busy in the reception, opening a 3 line may help reduce the wait time.

Customer review rating 5.0/5

Ian B. R. Solo - Confirmed reviews ALL

Overall a very satisfying stay. Housekeeping did a wonderful job, congratulations. F and b was very good BUT there could be a couple more western items for breakfast ie baked beans, grilled tomatoes or beef sausages etc.

Customer review rating 4.0/5

Ashar A. Families - Confirmed reviews ALL

Best location and servicea

Customer review rating 4.5/5

Tak H. L. Solo - Confirmed reviews ALL

Living environment is comfortable, bus stop and MRT stop is very close to the hotel

Dear Tak H. L., Thank you for your positive feedback regarding your stay at ibis Singapore on Bencoolen. We are delighted to hear that you found our location convenient and enjoyed our ambience. We look forward to welcoming you back in the future. Marina

Customer review rating 4.5/5

Jane A. T. Families - Confirmed reviews ALL

7 nights holiday stay

Dear Jane A. T., Thank you for your positive feedback regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you enjoyed our great location during your holiday. Your satisfaction is our priority, and we appreciate your support. Best regards, Marina

Customer review rating 5.0/5

Sally A. H. Solo - Confirmed reviews ALL

I stayed 6 nights. I really value cleanliness and I was not disappointed. The hotel is clean, safe, my room was brilliant, comfy bed, clean bathroom. The staff are so accommodating. Easy access to MRT, I walked to Little India & Arab street. This hotel will be my go to for Singapore trips from now on. Well equipped gym with free weights, weights machines , treadmills, bike etc. I didn’t attend breakfast so can’t comment. Thank you Ibis Bencoolen for your hospitality.

Dear Sally A. H., Thank you for your kind feedback regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you appreciated the cleanliness of our hotel and found your room comfortable. It is always rewarding to know that our staff's efforts to provide accommodating service have made a positive impact on our guests. We are also pleased that you enjoyed the convenient location and the well-equipped gym facilities. We look forward to welcoming you back for your future trips to Singapore. Best regards, Marina

Customer review rating 3.0/5

Xiao L. Friends - Confirmed reviews ALL

Facilities are outdated

Dear Xiao L., Thank you for your feedback regarding your recent stay. I sincerely apologize for any discomfort caused by the size of the room and the noise levels. Your comments about our facilities are noted, and we appreciate your insights as they help us in our continuous efforts to improve. Best regards, Marina

Other web-users rate our hotel

  • 2,405 reviews 9.7/10 Location
  • 2,280 reviews 7.3/10 Room
  • 1,839 reviews 8.1/10 Service
  • 42 reviews 8.4/10 WiFi
  • 1,138 reviews 9.2/10 Cleanliness
  • 745 reviews 8.4/10 Breakfast
  • 392 reviews 8/10 Vibe
  • 26 reviews 1.2/10 Pool

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