ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 767 reviews

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Description

Hotel extras

  • Great value for money and convenient free parking

  • Friendly and professional service  nothing is too much trouble

  • Excellent transport links, including buses, trains and M4 access

  • Clean, quiet, modern rooms with free Wi-Fi

  • High-quality food and drink, including a breakfast buffet

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

The stylish restaurant at this hotel in Swansea basks in natural light and serves energy-boosting breakfasts as well as evening meals with an international flavour. There are light bites, vegetarian dishes and gluten-free options to cater for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  767 reviews

TripAdvisor Rating  3.5/5  1,097 reviews

Not great

TripAdvisor rating 3.0/5

SanH1 TripAdvisor review

While the staff, Rhianon and Tom were amazing, very professional and friendly, the rest of the hotel needs some work. The room was spacious and clean-ish, although I did find someone else’s Solpadeine under the desk! There was a double divan with the thinnest mattress on, which was extremely uncomfortable, so much so I hardly slept. There is a desk and wardrobe both of which are a good size and functional. There aren’t however, many plug sockets, although I did find an extension cable plugged in. The bathroom had a good sized wet room with shower which was ok and had good water pressure. The bathroom was clean. We decided not to eat in that evening as the menu was generally reheated stuff, not all of which is freshly cooked on the premises, and a very high carbohydrate choice, not great. Eating out at the Tappi Pavilion Indian was a good choice. Breakfast was not great, the cheese had been ‘cut’ into portion slices for some time as they had not only dried out, but had hardened and was inedible. The ham was ok and of a decent quality, however the yogurts were decanted, probably from a catering pack, into little jars, I would not eat those as there was no labelling for expiry dates! The sausage was awful which led me to have the ham and cheese which was equally not great! The French baton bread was stale. Not good overall, and I would not return but the staff try hard to make guests welcome.

Excellent stay

Customer review rating 5.0/5

Dippydora Solo - Confirmed reviews ALL

The staff are so welcoming and always ready to help.

Dear Guest, Thank you very much for your kind review. We're thrilled to hear that our team made such a great impression on you; they really are a bunch of stars, always ready to assist with a smile. It's like they have a sixth sense for when someone needs a cozy Sweet Bed or a tip-top breakfast to start the day! It would be a pleasure to welcome you back. Best wishes, Kate Davies, General Manager

Welcoming with an appreciation of loyal customers

Customer review rating 5.0/5

Gary L. Friends - Confirmed reviews ALL

Perfect

Dear Gary, Thank you for taking the time to share your review. We're over the moon to hear you felt welcomed and appreciated as one of our loyal customers. It's guests like you that make our day! We're not thrilled to hear about the hiccup with the bathroom drain, but glad we could tackle it swiftly for you. Rest assured, keeping everything shipshape for your comfort is our top priority! We hope we will have the opportunity to see you again in the future. Best regards, Kate Davies, General Manager

Good stay, excellent hotel staff

Customer review rating 5.0/5

Carina K. Families - Confirmed reviews ALL

We stayed with you for a weekend for a sports event in Swansea. It was also my daughter’s birthday. The hotel was very clean and well located with parking. The staff were excellent and helped us organise plates etc for my daughter’s birthday cake and also helped with an early breakfast. We couldn’t have asked for more, thank you.

Dear Carina, Thank you very much for your kind review. It warms our hearts to hear that our team went the extra mile for your daughter's birthday – they're stars at making special days sparkle! And getting started with an early breakfast must have set the right tone for your sports-filled weekend. We're also chuffed that our commitment to cleanliness shone through during your stay. While our location is indeed a hop, skip, and a jump from parking and the beach, we're sorry if any noise from the nearby road played a less-than-pleasant tune during your visit. Rest assured, we're always on the lookout for ways to ensure our guests' comfort. It would be a pleasure to welcome you back. Best wishes, Kate Davies, General Manager

Excellent..again

Customer review rating 5.0/5

Mick Business - Confirmed reviews ALL

Excellent

Dear Mick, Thank you very much for this kind review of your recent stay. I'm thrilled to hear that your room was spotless after our team's diligent work on Wednesday—it's the kind of service we love to provide! And hey, we're glad you noticed our efforts to comply with Welsh legislation for sustainability. It's true that keeping everyone informed is an ongoing challenge, but we're working on it, and your feedback helps us do better. We believe that every little step counts towards a greener future! We look forward to seeing you again soon. Best regards, Kate Davies, General Manager

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Other web-users rate our hotel

  • 459 reviews 8.9/10 Location
  • 814 reviews 6.8/10 Room
  • 822 reviews 9.6/10 Service
  • 21 reviews 8.7/10 WiFi
  • 429 reviews 7/10 Cleanliness
  • 283 reviews 8/10 Breakfast
  • 242 reviews 9/10 Value

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