Mercure Manchester Norton Grange Hotel & Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 447 comentários

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, Reino Unido

Descrição

Extras do hotel

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Nossas acomodações

Localização do hotel

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
Reino Unido

GPS:53.581386, -2.175206

Telefone
Fax +44 1706 516781

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  447 comentários

Classificação no TripAdvisor  4.0/5  2.172 comentários

Certificado de excelência 2024

Disappointing

Classificação TripAdvisor 2.0/5

DayTrip57465253876 Romântica - Avaliação certificada TripAdvisor

We have stayed at Norton Grange before and had a wonderful experience, but this time was completely different. The spa treatments and facilities were top notch but the experience went downhill when we went down to the restaurant for dinner. For starters we couldn't be seated in the restaurant as there were two birthday parties, so the hotel had put tablecloths on some of the small tables in the bar area. Our table was directly in front of the temporary reception desk and the front door, through which the stink of cigarette smoke wafted regularly. It was also situated about 20 feet from the bar. The table next to us had leftover food on the tablecloth and dirty cutlery & wine glasses, it remained like this the entire time we were sat there. The service was abysmal - after being seated we were not offered anything to drink and left sat at the table with our menus. We had to ask a waitress serving another customer to take our order. After waiting a further 30 minutes for our drinks to arrive, my wife had to go to the bar and ask where our bottle of wine was. It arrived shortly after this with no glasses. After waiting another 15 minutes I had to go to the bar to ask for two wine glasses. Three hours later we managed to finish our meal and I was told that I should pay at the bar. The staff then tried to charge me for the orders at two other tables including our own. All in all a terrible experience in the restaurant and judging by the amount of complaints coming from people on other tables around us, not an isolated one.

Soothing spa and fabulous treatments

Classificação TripAdvisor 5.0/5

Lynne H Avaliação certificada TripAdvisor

Loyal customer of the Norton Grange was a loyal member for 15 years before moving too far. Fabulous welcoming spa facilities and relaxing vibe. Spa treatments pure indulgence taking you away from the stressors of life, special thanks to Tammy you are always superb 😊 and run a great team. Will be back again next month 😊

Excellent Service

Classificação TripAdvisor 5.0/5

ArunmNitt Família - Avaliação certificada TripAdvisor

Property is nice. Food was ok. Some dishes are extraordinary This is one of the few properties in UK the gold and Platinum members can expect the kind of services which are supposed to be provided. Unlike 90% of the Accor/Mercure hotels in UK has no clue on what Gold/Platinum members are and what are they entitled for. Especially redeeming the points/ I will definitely stay here again

Dear Arun Good Afternoon Thank you so much for taking time to share this fabulous review further to your recent stay with us. Fatima is trilled to learn your kind words. it was an honour to have a Accor group Loyal guest like you onsite. We look forward welcome you back in near future. Best Regards Rama Arimilly General Manager

Mercure Norton used too be my fave hotel by far such a shame and over priced

Classificação TripAdvisor 2.0/5

stacie l Avaliação certificada TripAdvisor

Stayed at this hotel on a few occasions and it’s been amazing however this time I went I was so disappointed the room I was given had a broken kettle so many stains on the wall and a huge red wine stain on the carpet although the staff was so helpful and there all so friendly I’m afraid the hotel has seen better days I went too the spa and had too pay a extra five pound for a robe and towel which I thought was provided with the room booking the spa was lovely and clean thou so not one complaint there Came too ordering room service after being charged an extra 5 pound for them too bring it too me they delivered me a frozen Chicago town pizza with some rocket salad on top and a stale cheese board with stale hard cheese and soggy crackers and charged me 45 quid pound for the pleasure Came too breakfast time and I took 3 portions of fruit too my table and all three of them was off the watermelon and orange was fizzy it was that bad I then tried pineapple same again ended up with a packet of Alpen which was nice I suppose but not worth the money in the slightest I told a member of staff who just shrugged and took it away no apologies no nothing at that point I decided too leave and go get a proper breakfast elsewhere fair too say I won’t be returning such a shame as I’ve had so many lovely nights there not sure what’s happened since my last visit early in the year

Dear Stacie Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Please accept my sincere apologies, that your experience did not meet your expectations. we do not want to lose a loyal guests like yourself. If you change your mind, please drop me a line, so that I can personally ensure an enjoyable stay for you. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Schönes Hotel, gutes Essen, Gym hervorragend

Classificação TripAdvisor 4.0/5

Michael G Avaliação certificada TripAdvisor

Das Hotel ist kein 08/15 Kettenhotel. Historisches Gebäude mit Flair. Es liegt "etwas" außerhalb, daher benötigt man ein Auto, wenn man nicht im Hotel essen möchte. Essen hervorragend und zu empfehlen. Gym sehr gut ausgestattet. Immer gerne wieder

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 156 comentários 9.3/10 Localização
  • 560 comentários 7/10 Quarto
  • 574 comentários 8.1/10 Serviço
  • 10 comentários 5.2/10 Wifi
  • 301 comentários 8.4/10 Centro de Bem-Estar/Spa
  • 209 comentários 6/10 Limpeza
  • 194 comentários 6.8/10 Café da manhã
  • 131 comentários 5/10 Atmosfera

Com a tecnologia Trustyou

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.