Mercure Blackburn Dunkenhalgh Hotel & Spa

There was an extremely large and unbelievably loud wedding on the night we stayed, so instead of putting other guests in the other side of the hotel away from the noise we were put in a room above the wedding. When we asked how long this was going to go on, the receptionist was frosty and unhelpful. We eventually got them to move us to another room, smaller but blissfully quiet, why did they not do this in the first place? We were not alone, other people were moving rooms but there was no offer of help with the move, The hotel is 4* and we were hoping for a nice meal, so we were astonished at the laminated menu we were given and the choice of food you might expect in a Toby or Harvester. Restaurant was dusty - check the tops of the radiators guys! Disgusting.

What a disappointment. First we were given a very basic room instead of the executive room we had paid for. There happened to be a medical conference when we were there so the staff were just interested in these people, this became more obvious at breakfast when my husband and I were left waiting for any sort of attention while three members of staff fawned around a table of three doctors getting them warm milk and room temperature water as one of the party spat grape pips out onto the floor where we were sitting. The breakfast was a shambles. The bacon was undercooked and the scrambled egg was the worst my husband had ever tasted sausage was raw The second night of our stay we went for our evening meal and were quickly seated and ordered our food and then once again we were forgotten about. Other diners around us were served while we waited and waited eventually we caught someone's attention. AsI had only ordered nachos I didn't think there would be a problem but out it came stone cold with unmelted cheese. By this time the restaurant manager was standing in a corner talking to herself with her head in her hands . It was a very surreal experience. The breakfast the next day was no better. What was supposed to be a relaxing weekend turned out to be anything but.

Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service

A really enjoyable 2 night break on a deal too good to refuse. Our room was big, clean and spacious, also well equipped with a Nespresso coffee machine and a fridge which we actually didn't use. The telly was huge and there was a copious amount of cupboard and wardrobe space which we sparsely filled! The towels were big and fluffy and we so regretted not bringing our bathers for free use of the swimming pool. The hotel was very near the motorway exit and easy to find with a big car park. All staff were extra friendly and helpful and breakfast tasty with a good range of items. We had a lovely break exploring an area we hardly knew.

Me and my girlfriend recently visited this hotel and spa for a 2 night stay and the only word that comes to mind is average. When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant. The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night. The breakfast the day after we felt was the best part, huge variety and cooked perfectly. The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all. After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food. In an overall nutshell would not come back to this hotel at any costs. Hotel itself: 8/10 Staff service: 7/10 Food: 3/10 Wait time for food: 2/10