Novotel Manchester West 3 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.196 comentários

Novotel Manchester West - Image 1
Novotel Manchester West - Image 2
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Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • WIFI grátis no quarto e na área pública

  • Estacionamento privado no local

  • Café da manhã completo a partir de 12 de abril. Menu noturno reduzido até 17 de maio

  • Quartos Family e conjugados disponíveis

  • Área de recreação infantil interna e externa

Nossas acomodações

Localização do hotel

Novotel Manchester West

Worsley Brow, Worsley, Salford
M28 2YA MANCHESTER
Reino Unido

GPS:53.50145, -2.384557

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais bem-vindos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

RESTAURANT

Entretenha seu paladar no Novotel. Desfrute de uma série de pratos locais e internacionais simples, mas autênticos, em um ambiente casual.Seja para comer ou apenas beber algo, nosso restaurante possui o diferencial que você só encontra no Novotel.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.196 comentários

Classificação no TripAdvisor  4.0/5  1.102 comentários

Highly recommend this hotel

Classificação TripAdvisor 5.0/5

chloe_woodhams Avaliação certificada TripAdvisor

We absolutely loved this hotel. The room was lovely, had everything we needed. Breakfast was 5*. The hotel had a lovely gym too, and a lift for those unable to use the stairs. Check in and check out was easy. We will definitely stay here again when we visit Manchester.

Hello Chloe_woodhams, Thank you for taking the time to review your stay at Novotel Manchester West. We are delighted that you found our hotel rooms and gym perfect for your stay. At Novotel Manchester West, we strive to ensure all of our guests have a pleasant experience from check-in through check-out and we are glad that it was a good experience for you. Thank you for you kind words about our 5 Star breakfast, here at Novotel, we strive to provide our guests with the best experience possible, and we are so pleased that this was your case. We look forward to welcoming you back soon! Best Regards Novotel Manchester West

Very good hotel with generous rooms

Classificação TripAdvisor 4.0/5

615anitah Romântica - Avaliação certificada TripAdvisor

Very good facilities for a 3* hotel, includinga gym. Lots of positives with some minor points that stop me giving this hotel a 5. The positives Decent sized carpark Easily accessible from the motorway and close to amenities Good sized room with a sofa. Comfortable bed. The blackout curtains do an excellent job. Complimentary toiletries and good sized towels. A couple of biscuits along with the usual tea and coffee. Plenty of storage space. The extra inner door reduces noise from the corridor. The drawbacks Whilst the separate toilet initially seems like a good idea, the lack of a sink in the compartment makes it poor for hygiene. You have to open 3 doors to get to a sink to wash your hands. The shower is over the bath. This isn't a problem in itself but the overall design means the shower heads are are too low. The rainfall head in particular was only any good for very short people or children. The lighting in the room was, like many hotels, not really good enough for putting on makeup or reading However, overall a very good hotel with good staff and the added bonus of being a short drive from a park and ride into the city, a pub and restaurant.

Dear Anita, Thank you so much for taking the time to share your experience at Novotel Manchester West. We appreciate your generous feedback and valuable insight. We are thrilled that you found our spacious rooms, complimentary toiletries, good sized towels, and blackout curtains to be of great quality. It is great to hear that you also enjoyed our carpark, accessibility from the motorway, storage space and separate inner door for noise reduction. We understand your feedback regarding the design of the toilet without a sink and the low positioned showerheads, and appreciate you bringing these points to our attention. We would like to assure you that we take all customer feedback seriously and use it as an opportunity to improve our guest experience. Once again, we thank you for your patronage and look forward to welcoming you back soon. Sincerely, Novotel Manchester West

Big chain, little care

Classificação TripAdvisor 1.0/5

Sam591 Avaliação certificada TripAdvisor

This is a big chain hotel located quite a distance from Manchester (between 30 and 60mins drive depending on traffic). Drinks and food significantly overpriced for what is effectively mid level pub grub. Some staff were reasonable, but many were rude and appeared to not want to be there. There was a situation where I asked if the bar was still open (this would have been my first drink as I'd only recently checked in) I was told by the barman 'yes'. I said directly to him 'OK is it alright if I go for a cigarette first?' he replied 'yes'. Then whilst I was having a cigarette, I saw him close the bar and leave. I went back in and the receptionist said 'the bar is closed'. This was nothing more than militant awkwardness ie he wasn't wrong to affirm my ability to smoke, and he wasn't wrong to close the bar, but anyone with an ounce of customer relations would have at least said 'you can go for a cigarette but I'm closing very soon, so it might be closed when you get back'. I wasn't, nor never would ask for the bar to kept open just for me, but this just felt a bit impersonal. I suppose that's what you get a big chain hotels, the staff don't really care about how they or the brand is perceived, they're just there to offer the minimum they can get away with. There is no real passion, nor even interest in how the brand is perceived. There is nothing to do in and around the area, no shops, bars etc, there is a pub at the end of the lane, that was only loud because it had a group of miscreants in it. The hotel bar had mainly groups of Business men, and sole travellers like myself. The staff weren't really for talking so all in all I was bored. Rooms weren't fitted adequate aircon so I'd hate to stay there in summer. TV was basic. Only saw a tiny gym as far as facilities go. So probably one of the worst hotels I've stayed in, and I've stayed in many. A change to the advertised location, and major overhaul on staff culture are required to make this hotel come anywhere near what it purports to be.

Dear Sam591, We are very sorry to hear that you had a negative experience at our hotel. We strive to provide our guests with a positive and memorable experience, and it is clear that we fell short in this case. We have reviewing your feedback and will be speaking to the staff involved in your stay to ensure that they are aware of the importance of providing excellent customer service. We would also like to apologize for the inconvenience you experienced with the bar closing. We understand that this was not a satisfactory experience and are currently reviewing it, If you would be able to clarify for us in regards to the bar service, as per your review you said you just checked in and the bar was closed, but according to our system you check in mid day and the bar is open all day long. We appreciate you taking the time to share your feedback with us. We value your opinion and will use it to improve our services in the future. Sincerely,

Non sound proof walls

Classificação TripAdvisor 2.0/5

Trish G Avaliação certificada TripAdvisor

Room is spacious and clean. We stayed for two nights. Walls aren’t sound proof. On our last night, i had trouble sleeping as there was a baby crying in the middle of the night. Called reception but no one picked up. Same baby crying again in the morning. I told the staff at the desk, i think her name is Monica. She is white, with long dark brown hair and wears glasses. I was told “oh you should’ve addressed this so we could’ve switched you rooms” when i said i called and no one picked up she said “oh there is no missed calls here” she is very defensive and very unapologetic. RUDE INDEED. I stayed in other ALL hotels and this is the only one that gave me trouble sleeping. I would not recommend staying here if you want to relax.

Dear 96trishg, Thank you for taking the time to share your experience with us. It's great to hear that you found your room clean and spacious. We're sorry to hear that the walls weren't soundproof and that you were disturbed by the baby crying during your stay. We understand how important it is to have a good night's sleep while travelling, and we're sorry that wasn't possible for you this time. At Novotel Manchester West, we always strive to ensure our guests feel welcome and comfortable during their stay with us. Our team is committed to providing quality service at all times, our sincere apologies on behalf of the team and please be assured that we will speak to the team member and revisit the customer service training Thank you again for bringing this matter to our attention and for giving us the opportunity to improve in future. We hope you'll still consider staying with us again in future. Regards, Novotel Manchester West

Nossa viagem à Manchester

Classificação TripAdvisor 4.0/5

wilsonrobertodos2017 Romântica - Avaliação certificada TripAdvisor

Gostamos muito , apesar de não ser muito central, mas foi uma experiência incrível. Andamos pelos arredores e descobrimos um recantos lindos , Valeu a ida. Voltaria e indicaria para amigos . Mas precisa estar disposto andar um pouquinho.

Thank you for your review and score.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 495 comentários 9.3/10 Localização
  • 1.133 comentários 7.4/10 Quarto
  • 1.053 comentários 9.1/10 Serviço
  • 29 comentários 6/10 Wifi
  • 553 comentários 8.5/10 Café da manhã
  • 470 comentários 7.7/10 Limpeza

Com a tecnologia Trustyou

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