Mercure Stratford upon Avon Shakespeare Hotel

Customer review rating (ALL Rating) 4.1/5 991 reviews

Mercure Stratford upon Avon Shakespeare Hotel - Image 1
Mercure Stratford upon Avon Shakespeare Hotel - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Less than a 5 minute walk from the Theatres.

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Onsite carpark on Sheep Street £15 per night. Spaces can be reserved for blue badge holders.

  • Meeting rooms which can accommodate up to 75 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER STRATFORD UPON AVON
United Kingdom

GPS:52.191051, -1.707574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE QUILL BAR & LOUNGE

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening, it is the ideal location to meet friends for drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  991 reviews

TripAdvisor Rating  3.5/5  2,658 reviews

Poor customer service.

TripAdvisor rating 1.0/5

Stay624224 TripAdvisor review

I booked our stay direct with the hotel for our wedding anniversary. I assumed that for the price I paid we would be staying in the characteristic hotel as shown in the pictures, however we were sent across the carpark to a separate building. Sam on the front desk checked us in, told us there were no car park spaces but we seen quite a few on our walk over the car park after he had sent us 10 minutes down the road to an ncp car park. He gave us no imformation regarding dining, breakfast, house keeping etc and told us that the better rooms were on a first come first serve basis. The location was excellent, however Sam on the front desk needs some lessons in customer service and therefore will not be recomending this hotel when friends and family come and stay with us.

Wouldn't stay again

TripAdvisor rating 2.0/5

GoPlaces13739107676 TripAdvisor review

We booked this hotel for my birthday. We got to the room, cold, tv didn't work and tired. We moved to a different room, nicecand big but cold. No heating. The staff were really polite and the breakfast was lovely. It would be nice to have a biscuit in your room with your coffee. Great location,parking good. Wouldn't stay again but put the stay down to experience.

Good but in desperate need of refurbishment

TripAdvisor rating 3.0/5

EllinsHM TripAdvisor review

This is a good hotel but let down by the fact that it needs to be completely redecorated. The place has clearly not been touched in years. Staff were friendly an helpful. In its current state of repair I would not go back out of choice but if it was the only hotel available would use it

Avoid at all costs

TripAdvisor rating 1.0/5

Cruiser48047048842 Business - TripAdvisor review

On arrival the car park was full , I rang to ask where to park no reply After parking on the street I went to reception, joined a line of people and eventually got a room The hotel is old and shabby and smells damp and fusty , my room was like a shoe box , the carpet thread bare and the vent in the wall hanging off , I often travel on business and this was the WORST hotel I have stayed in years it’s a dump There is no wonder they call it Shakespeare he probably laid the carpet before he left !

Great location

Customer review rating 4.5/5

Judy Couples - Confirmed reviews ALL

Very easy check in process and friendly staff. Very comfortable bed too. The bottles of water in the fridge were very welcome.

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Other web-users rate our hotel

  • 1,388 reviews 8.8/10 Location
  • 1,732 reviews 5.6/10 Room
  • 1,252 reviews 7.5/10 Service
  • 20 reviews 5/10 WiFi
  • 841 reviews 8/10 Breakfast
  • 694 reviews 4.7/10 Amenities
  • 606 reviews 3.5/10 Cleanliness
  • 577 reviews 6.1/10 Vibe

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