Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating 4.1/5 5,038 reviews

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Mercure Shrewsbury Albrighton Hall Hotel & Spa
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+ 20 Services

Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road
Albrighton
SY4 3AG shrewsbury
united kingdom

Tel: +441939291000

Fax: (+44)1939/291123

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 93.5km / 58.1 miles

  • By plane

    COVENTRY At 110.7km / 68.79 miles

  • By plane

    LIVERPOOL At 115.7km / 71.9 miles

  • By train

    SHREWSBURY At 3.2km / 1.99 miles

GPS :52.75736, -2.746925

Our accommodation(s)

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16. All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double Room

  • Max. number of persons: 2
  • Views: Lake View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

THE OAK ROOM

Type of cuisine: International

The Oak Room restaurant has original features, boasts a relaxed atmosphere and a feast of tantalising, seasonal dishes. Accompany your meal with a glass of wine from our Les Grand Vins which have been specially selected by our panel of experts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1630 BAR

Non contractual photo

The 1630 Bar serves drinks and light meals throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 306

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Shrewsbury Albrighton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,038 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,612 reviews

Lovely spot and very comfortable

Customer review rating 5.0/5

Keith M. Business - 28/02/2021 Confirmed reviews ALL

Considering the conditions, in house room service food was very good. Lovely grounds for a little wander. Room very comfortable, would have preferred real coffee facility rather than the ubiquitous instant sachets.

Dear Keith M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We provide tea & coffee making facilities within each room - if you required any additional coffee or tea, then please ensure you ask reception and they will be happy to pass these to you. If you would like a room with a coffee machine & coffee pods, please ensure you book a Privilege Room or above. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirsty Front Office Manager

Comfortable room

Customer review rating 3.0/5

Anonymous Business - 13/02/2021 Confirmed reviews ALL

Nice stay let down by the food

Dear Sion G., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With you being a Night Worker, we adapted our schedule where possible and offered Breakfast to you upon arriving back at the hotel etc. During this difficult time, we are making sure that we are able to adapt where possible. Sincerely, Kirsty Front Office Manager

very pleasant stay

Customer review rating 4.5/5

Anonymous Business - 10/02/2021 Confirmed reviews ALL

peaceful an relaxing.

Dear Paul r., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your review & we hope to see you again in the near future! Stay Safe, Kirsty, Front Office Manager

Safe & Comfortable Stay

Customer review rating 4.5/5

Paul A. Business - 01/02/2021 Confirmed reviews ALL

A two night stay on business, this is a difficult time but the hotel is well prepared for coping with all the COVID restrictions.

Dear Paul Thomas Mr A., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to seeing you again soon! Stay Safe, Kirsty Front Office Manager

A good (albeit short!) stay

Customer review rating 4.5/5

Linda Families - 07/01/2021 Confirmed reviews ALL

We arrived just at the time of additional restrictions being put in place. Staff were helpful in a challenging time. We had a short stay but a very welcoming one. Any issues were sorted very quickly and in a friendly manner. This is despite the stress staff must have been under. It’s a shame we did not get to stay any longer but I hope that we will be back soon.

Dear Linda E., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to seeing you again in the near future! Stay safe, Kirsty Front Office Manager

Another great visit

Customer review rating 4.5/5

David M. Couples - 05/01/2021 Confirmed reviews ALL

We have stayed at this hotel on a number of occasions and have always enjoyed our visits. The hotel has an excellent dining room with daily changes to the menus, and a great bar area. With Covid, some things were a little different, but at all times the staff were helpful, cheerful and courteous. My wife and I recommend this hotel to you.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. Thank you for your kind words about your stays with us and inparticular this recent stay. We are pleased that you are return to us and we hope to see you again in the future! Sincerely, Kirsty Front Office Manager

relaxing stay

Customer review rating 4.0/5

Steve Couples - 05/01/2021 Confirmed reviews ALL

The hotel facilities were good including the gym and pool being open. the gym had a good level of equipment for a hotel. The breakfast and evening dinner were very nice as was the food in the bar. The only disappointment which we mentioned to the duty manager Karen on departure was the drink limit in the bar. We understood we must order a meal with drinks no problem. However, this was restricted to two drinks after eating. As hotel residents we felt this was unnecessary as it is not a Govt requirement and having ordered a fair amount of food and whilst watching a film on the tv the refusal for a further drink kind of spoilt the evening somewhat. We were subsequently told that a way round it would have been to take a drink the our room then come back to the bar which seemed a bit daft and rather than 'finding a way around' a pedantic restriction a bit of common sense would have been better.

Dear steve W., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. Thank you for your kind comments regarding your hotel stay, use of leisure facilities & your evening + breakfast in our Oak Room Restaurant. I am sorry to hear that you did not like the ruling regarding alcoholic drinks in the bar. Unfortunately this has been set by the Government and not ourselves. You are, as you rightly said, able to do takeaway option so you are able to order at the bar and take back to the room. Sincerely, Kirsty Front Office Manager

Good Stay

Customer review rating 4.0/5

Shelley B. Families - 04/01/2021 Confirmed reviews ALL

We enjoyed our stay, staff are amazing and room was fantastic and our treatments were amazing if I had to say anything negative would be that we weren’t told that no facilities were open ie steam room etc but we understood why also it was my daughters birthday and when booked you said you provide balloons at the table but nothing was there other then that it was great to relax

Dear Shelley B., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted the issue regarding the balloons and I am sorry these were not provided Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely surroundings

Customer review rating 4.0/5

Jerry Couples - 01/01/2021 Confirmed reviews ALL

Enjoyable couple of days, good food and facilities and friendly staff

Dear Jeremy H., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirsty Front Office Manager

Good stay

Customer review rating 4.5/5

Lynn H. Families - 31/12/2020 Confirmed reviews ALL

Came for a small wedding staff were fabulous lovely place to stay

Dear Lynn H., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirsty Front Office Manager

Lovely setting, friendly staff

Customer review rating 3.5/5

Anonymous Business - 31/12/2020 Confirmed reviews ALL

Booked a stay over due to working in the area following day, staff really helpful and polite .only downside was the Dining room was a little grubby and dated , lots of clutter with trays wine glasses ad plates left onto of a covered piano I’m guessing it was . Only other disappointment was we booked a package with a spa treatment included, reception when booking in never mentioned or asked what treatment we required as it turned out we had to leave at 7.30am earlier than expected due to work so we couldn’t use the spa. unfortunately, but it’s not the point when you’ve paid for something it should be offered.

Dear Martin C., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that you were not able to have your treatment - in your Terms & Conditions of the booking, it does state to call the Spa & Leisure team as soon as possible to book. Unfortunately, the hotel reception do not have access to their systems. Thank you again for sharing your experience. Sincerely, Kirsty Front Office Manager

Easy Access and a really enjoyable stay. Food was amazing in restaurant

Customer review rating 5.0/5

Mr S. Couples - 29/12/2020 Confirmed reviews ALL

Very good stay. Difficult for hospitality in the current climate but was always made to feel welcome and everything was always taken care of

Dear Sam S., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish a Happy & Healthy New Year. Sincerely, Kirsty, Front Office Manager

Beautiful hotel

Customer review rating 5.0/5

Kay S. Couples - 29/12/2020 Confirmed reviews ALL

Staff were friendly and helpful. Great food and lovely room

Dear P/K S., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. Thank you for your kind words regarding your stay over Christmas with ourselves. I will be sure to pass your feedback on to the rest of the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish a Happy & Healthy New Year! Sincerely, Kirsty, Front Office Manager

Lovely hotel. Great facilities

Customer review rating 4.0/5

Simon Couples - 29/12/2020 Confirmed reviews ALL

Great one night break. Staff very pleasant in difficult circumstances. Not sure the noisy party toys were a good idea in the restaurant though. Food was very good. Didn't really appreciate a telephone call 10mins after checkout time when almost ready to leave. Would love to come again in normal times.

Dear Simon B., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that you received a phone call from reception after checkout time to see if you have vacated the room - we do advertise this to be by 12.00 noon and then charge per hour for late checkout. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish a Happy & Healthy New Year. Sincerely, Kirsty, Front Office Manager

Extremely helpful,friendly and polite staff

Customer review rating 5.0/5

Philip B. Couples - 28/12/2020 Confirmed reviews ALL

Lovely

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. Thank you for your kind words regarding our staff and stay with us. We wish a Happy & Healthy New Year. Sincerely, Kirsty, Front Office Manager

Comfortable stay within nice grounds

Customer review rating 3.5/5

Clare C. Couples - 28/12/2020 Confirmed reviews ALL

Very comfortable stay lovely grounds but disappointing that whilst a guest you had to eat if you wanted a drink in the bar. Breakfast was nice and Xmas dinner. The room was overall clean but to see the the dirty brown bath Matt rolled up in the corner let it down.

Dear Clare C., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We wish a Happy & Healthy New Year. Sincerely, Kirsty, Front Office Manager
Customer review rating 0.5/5

Lynne Couples - 24/12/2020 Confirmed reviews ALL

Disappointing. Dirty bathroom blocked drain full of hair moved to a less well appointed room regardless of the fact the hotel was almost empty

Dear Lynne M., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kirsty, Front Office Manager

Worst stay I have had here

Customer review rating 0.5/5

Anonymous Business - 19/12/2020 Confirmed reviews ALL

Terrible. The breakfast service was awful , cold coffeee Very cheap ingredients, bacon looked like a piece of shoe leather. The Bread was a cheap packet brand absolutely awful texture.My wife wanted a boiled egg but was told she could only have fried or scrambled. No explanation provided. She asked for toast and was offered white or brown. She chose brown . After a while they came back and said they had run out of brown. The next day my wife opted for just porridge and was told they had run out . I was amazed I had to pay the full room price for 2 nights. I have stayed at this hotel many times over the last 7 years but I will not return. Couldn’t give a damn about the customer.

Dear Paul B., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your comments to the Operations Team. Sincerely, Kirsty, Front Office Manager

Perfect from start to finish

Customer review rating 5.0/5

Natasha W. Couples - 18/12/2020 Confirmed reviews ALL

We decided to book an intimate wedding eight weeks ago and then a week later got plunged in to another lockdown. Even with all this going on and the uncertainty of whether the day would go ahead, the whole experience was brilliant. Caroline was amazing and we managed to organise our wedding in a matter of days and it really was perfect so thankyou! The room we stayed in on the night was gorgeous, I think it was he Romeo and Juliet suite. All the staff were polite and friendly and our while experience was brilliant.

Dear Natasha J., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. Thank you for your kind words about your wedding here at the hotel. I will pass on your comments to all of our departments. We wish you a lifetime of happiness, Kirsty, Front Office Manager

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - 17/12/2020 Confirmed reviews ALL

Staying to due working close by. Even during lock down it was a great base to work from.

Dear Lucy G., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcoming you again in the near future, Kirsty, Front Office Manager

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