Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating 4.1/5 4,827 reviews

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Mercure Shrewsbury Albrighton Hall Hotel & Spa
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Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3km from Shrewsbury railway station

  • Leisure facilities, including swimming pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road
Albrighton
SY4 3AG
shrewsbury
united kingdom

Tel: +441939291000

Fax: (+44)1939/291123

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 93.5km / 58.1 miles

  • By plane

    COVENTRY At 110.7km / 68.79 miles

  • By plane

    LIVERPOOL At 115.7km / 71.9 miles

  • By train

    SHREWSBURY At 3.2km / 1.99 miles

GPS :52.75736, -2.746925

Our accommodation(s)

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16. All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double Room

  • Max. number of persons: 2
  • Views: Lake View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

THE OAK ROOM

Type of cuisine: International

The Oak Room restaurant has original features, boasts a relaxed atmosphere and a feast of tantalising, seasonal dishes. Accompany your meal with a glass of wine from our Les Grand Vins which have been specially selected by our panel of experts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1630 BAR

Non contractual photo

The 1630 Bar serves drinks and light meals throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 306

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Shrewsbury Albrighton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,827 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,571 reviews

Good location

Customer review rating 4.1/5

Anonymous Friends - 15/09/2020 Confirmed reviews ALL

Disappointing. We first seen this offer on Secret Escapes but couldn’t book the dates with it so called the hotel direct. Thought we booked bed& breakfast but when got there room only. Asked about booking dinner in restaurant and told fully booked both nights.Went to bar to eat and not happy menu not much choice. I checked when passing dining room and no way were they fully booked. I asked next morning to see if we could eat in restaurant and was told a group had cancelled and to to back later to confirm this. They said they would put us in if possible. When we returned after lunch we were told they had cancelled but couldn’t fit us in as over 100 booked!!!!????? This was rubbish as we passed dining room on way out to eat and no way was the room full. Funnily enough after returning to the hotel there was a fire evacuation and there was nowhere near the amount of people at the hotel as they had said!!!! We were two couples and went for a relaxing break away and didn’t envisage having to get in car at night to find somewhere to eat. Breakfast on the last morning was was over a 25 minute wait to just give give our order and that was after I asked a member of staff as people were being served who had arrived after us. All in all a disappointing stay and will never stay at one of your hotels again.

Dear Diane W., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

So so

Customer review rating 4.1/5

Roy Couples - 15/09/2020 Confirmed reviews ALL

We decided to stay one night at the Mercure Shrewsbury Albrighton Hall Hotel & Spa to celebrate our 30th wedding anniversary before going to another hotel for the weekend. First impressions on arrivel was good, removal of all the extra covers on the bed and cushions was fine, lovely clean room .Excellent Covid-19 precautions in place around the hotel.We had booked through travelzoo one night bed and breakfast with evening meal and a bottle of wine.The hotel does not accept any cash so you have to use a card to settle the bill which was most annoying. The evening meal was a minimum menu which was fine ,veg soup for starter Awful, extra £12 for rump steak wow! but nothing on the menu jumped out at me, ended up with Steak and Ale pie because they had run out of Steak(before 8pm shocking).Well it didn’t get any better five small pieces of meat one was grisly the other four, tough as old boots, wish they had said there was mushrooms in it on the menu as I’m not a fan and wouldn’t have ordered it ( there was more mushrooms than beef). Dessert We ordered two cheesecakes (our favourite)soggy biscuit base and tasted like a birds catering packet mix. Coffee ,ordered one cappuccino for my wife and an espresso for me. Called over the staff member in charge and asked him to identify what coffee we had received ,the cappuccino was maybe a latte and wasn’t sure what mine was as it was in huge bowl and they were both stone cold, I asked if he would drink them he said no and would speak to his colleague and not change us (instant coffee in the room was 500% better).I think new cups, correct cups and staff training at Starbucks. On leaving we had to pay for dessert £13.90 we ate it so we will payed ,now this was Wednesday 26 August which the Mercure website was advertising Eat out to help out so I asked if we qualified and was told that they were not in it. I asked at reception to clarify and they said they could not do it as they haven’t got a button on the till and asked the government to take them off it.( Something fishy going on here maybe wink wink Extra income) Breakfast was a good set up , our order was taken immediately cornflakes,toast, full English, fruit juice and the coffee was ok. The only thing that spoiled breakfast was the cornflakes never appeared. We also went to the spa and had a swim, excellent Standard We had a problem with the shower that would not turn off (we just put the shower on the floor so it didn’t bother us) and a loose floor tile stepping out of the shower which I reported on leaving( this was already on there maintenance list for the day ) Would I stay here again ? Yes probably I’d also like to say the staff were all very well presented and polite. I would have breakfast again but other than that I would eat elsewhere.

Dear Roy B., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

Amazing stay

Customer review rating 4.1/5

Sian M. Couples - 15/09/2020 Confirmed reviews ALL

Perfect stay, amazing staff, beautiful hotel and fantastic facilities.

Dear Sian M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely place, convenient location, friendly helpful staff

Customer review rating 4.1/5

Mike Couples - 14/09/2020 Confirmed reviews ALL

We were very happy with the lovely situation and the attractive buildings, all staff were very pleasant and helpful the room was very nice and comfortable, with just a slight issue about the bathroom plumbing, which was given some attention during our stay.

Dear Jan A., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely grounds clean room

Customer review rating 4.1/5

Den Friends - 13/09/2020 Confirmed reviews ALL

The room was clean and comfortable with a lovely view. The one evening meal was edible but not one of the best I've had. Poor selection and rather bland. I heard someone mention the menu hadn't changed from the previous evening so we would not have been pleased if we'd decided to have two evening meals. The breakfast also was not one of the best so the second day I only had porridge. The hotel was quite nice apart from the food. Would stay again but wouldn't opt for breakfast and evening meal

Dear Denise J., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to hear about the issues you had with the food and I have passed your comments onto the chef to discuss. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Decent stay

Customer review rating 4.1/5

Gerard M. Business - 13/09/2020 Confirmed reviews ALL

Staff very friendly and welcoming and will do anything for you. Limited choices available on evening menu. One staff member on breakfast duty stops the experience from being a 9 or 10/10.

Dear Gerard M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely Hotel

Customer review rating 4.1/5

Robert D. Couples - 12/09/2020 Confirmed reviews ALL

Lovely hotel, lovely staff especially Aaron in Restaurant. Would highly recommend and as a travel agent i will certainly be doing that.

Dear Robert D., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Everything 100%

Customer review rating 4.1/5

Sheila K. Couples - 12/09/2020 Confirmed reviews ALL

Beautiful setting. Staff cudnt be more helpful. Felt very safe in the hotel. Food was gr. U hav done a Brill job

Dear Norman D., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Good food nice surroundings

Customer review rating 4.1/5

Russell K. Couples - 12/09/2020 Confirmed reviews ALL

All good

Dear R K., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenniufer Sibbald-Wall

Apart from breakfast service a good stay

Customer review rating 4.1/5

Roger R. Couples - 11/09/2020 Confirmed reviews ALL

Nice room but poor view and noisy as we were at the back, did not answer email to confirm which part was open so we did not pack for the pool.

Dear Lena R., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry certain aspects of your stay were not as good as others as we do aim to always give the best standards and service even in these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall
Customer review rating 4.1/5

Gill C. Couples - 11/09/2020 Confirmed reviews ALL

Lovely surroundings... nice room Planned on going for a swim but at only 30 minutes at a time and an extortionate charge of £7 for hire of robe it just wasn’t worth it..very disappointing. Food ok. Staff nice enough.

Dear Gill C., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

Pleasant Stay

Customer review rating 4.1/5

Paul A. Business - 10/09/2020 Confirmed reviews ALL

A pleasant business trip. The hotel is operating to a good standard despite the current restrictions.

Dear Paul Thomas Mr A., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Could be better

Customer review rating 4.1/5

Ann Couples - 10/09/2020 Confirmed reviews ALL

The accommodation was fine. The problem was breakfast where you were not allocated a specific time but were advised to have breakfast early rather than later. The breakfast was very poor as you had very little choice and if you requested an extra you were informed that mushrooms for example were only for the vegetarian breakfast The breakfast was not anywhere near as good as our last day at the premier in Liverpool

Dear Ann F., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you did not enjoy your breakfast and I have passed your comments onto the kitchen department Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely surroundings, comfortable room

Customer review rating 4.1/5

Sue F. Friends - 10/09/2020 Confirmed reviews ALL

Lovely surroundings, comfortable room, delicious dinner and ambiance, breakfast lacking, lukewarm,and quality poor, and no fruit, hard to make waitress understand requirements. Spa treatments not as good as could have been for the money, and jacuzzi could have been available with restrictions.

Dear Sue F., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your comments with regards to breakfast onto the food and beverage manager to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

First Get Away

Customer review rating 4.1/5

Reg C. Couples - 09/09/2020 Confirmed reviews ALL

Hotel was a bit chaotic with many clients not adhering to social distancing and not taking any notice of exit or entrance only requirements. Room bathroom was not that clean with build up of dirt on shower screen. Dinner was well organised, but breakfast was not well controlled and food options not fully explained. The star of the show was Kirsty on reception. Made us feel valued and gave us great ideas for popping into Shrewbury which we thoroughly enjoyed.

Dear Reg C., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

A change from home

Customer review rating 4.1/5

A D. Couples - 09/09/2020 Confirmed reviews ALL

Felt safe

Dear Conrad D., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Beautiful setting

Customer review rating 4.1/5

Jo Families - 08/09/2020 Confirmed reviews ALL

Lovely old Manor House set in beautiful grounds. Easy to find and staff very welcoming and helpful. Rooms are spacious and clean. Food nice although it was hard to find any filling in the chicken and leek pie!

Dear J H., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Good stay shame about the food!!

Customer review rating 4.1/5

Barbara Couples - 08/09/2020 Confirmed reviews ALL

The staff were amazing unfortunately the food was very poor

Dear Barbara R., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your feedback to the chef and thank you for sharing this with me We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

Spa break, let down by spa

Customer review rating 4.1/5

Emma H. Couples - 08/09/2020 Confirmed reviews ALL

Hotel was nice, food was ok. Not impressed with breakfast and how was served etc. Get a little canteen like. Room was nice but bed very hard and very uncomfortable as well as pillows. We called to pre book our spa treatment for the day we were leaving as we wanted to spend the day in Shrewsbury town the day of arrival. Before checkout I called the spa to check my time and was advised it had been booked for the previous day when I’d requested the following day the week before. Was very disappointed and the guy was a little unsure how to handle the complaint. I spoke to reception and they refunded £40 but we paid £200 for the stay with the spa and evening meal. We’d of got this cheaper just booking a hotel stay and paying for evening meal, or we’d of at least ate out so again a little disappointed. Overall not a great experience but we did enjoy the stay for a night away from the kids as we did this as an anniversary treat hence why so disappointed.

Dear Emma H., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your constructive feedback to the team and thank you for sharing this with the hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall
Customer review rating 4.1/5

Ian G. Couples - 08/09/2020 Confirmed reviews ALL

Staff as always very helpful .We staying in room 1 which was spacious and met all our needs. In other hotels we have stayed at since covid they did have plastic covers n the remote controls. just a thought. We booked Dinner Ned and Breakfast.I am assuming all the evening meal was home cooked and whilst the menu was limited we were both delighted we what we had. I was able to use the pool facilities both on arrival and following morning it before breakfast. Very good . Breakfast was good We have been 3/4 times in the past 10 years and aware that one of the staff a waiter is still there after all this years. .

Dear Alex g., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer sibbald-Wall

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