Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

peaceful an relaxing.

A two night stay on business, this is a difficult time but the hotel is well prepared for coping with all the COVID restrictions.

We arrived just at the time of additional restrictions being put in place. Staff were helpful in a challenging time. We had a short stay but a very welcoming one. Any issues were sorted very quickly and in a friendly manner. This is despite the stress staff must have been under. It’s a shame we did not get to stay any longer but I hope that we will be back soon.

We have stayed at this hotel on a number of occasions and have always enjoyed our visits. The hotel has an excellent dining room with daily changes to the menus, and a great bar area. With Covid, some things were a little different, but at all times the staff were helpful, cheerful and courteous. My wife and I recommend this hotel to you.

The hotel facilities were good including the gym and pool being open. the gym had a good level of equipment for a hotel. The breakfast and evening dinner were very nice as was the food in the bar. The only disappointment which we mentioned to the duty manager Karen on departure was the drink limit in the bar. We understood we must order a meal with drinks no problem. However, this was restricted to two drinks after eating. As hotel residents we felt this was unnecessary as it is not a Govt requirement and having ordered a fair amount of food and whilst watching a film on the tv the refusal for a further drink kind of spoilt the evening somewhat. We were subsequently told that a way round it would have been to take a drink the our room then come back to the bar which seemed a bit daft and rather than 'finding a way around' a pedantic restriction a bit of common sense would have been better.

We enjoyed our stay, staff are amazing and room was fantastic and our treatments were amazing if I had to say anything negative would be that we weren’t told that no facilities were open ie steam room etc but we understood why also it was my daughters birthday and when booked you said you provide balloons at the table but nothing was there other then that it was great to relax

Enjoyable couple of days, good food and facilities and friendly staff

Came for a small wedding staff were fabulous lovely place to stay

Booked a stay over due to working in the area following day, staff really helpful and polite .only downside was the Dining room was a little grubby and dated , lots of clutter with trays wine glasses ad plates left onto of a covered piano I’m guessing it was . Only other disappointment was we booked a package with a spa treatment included, reception when booking in never mentioned or asked what treatment we required as it turned out we had to leave at 7.30am earlier than expected due to work so we couldn’t use the spa. unfortunately, but it’s not the point when you’ve paid for something it should be offered.

Very good stay. Difficult for hospitality in the current climate but was always made to feel welcome and everything was always taken care of

Staff were friendly and helpful. Great food and lovely room

Great one night break. Staff very pleasant in difficult circumstances. Not sure the noisy party toys were a good idea in the restaurant though. Food was very good. Didn't really appreciate a telephone call 10mins after checkout time when almost ready to leave. Would love to come again in normal times.

Lovely

Very comfortable stay lovely grounds but disappointing that whilst a guest you had to eat if you wanted a drink in the bar. Breakfast was nice and Xmas dinner. The room was overall clean but to see the the dirty brown bath Matt rolled up in the corner let it down.

Disappointing. Dirty bathroom blocked drain full of hair moved to a less well appointed room regardless of the fact the hotel was almost empty