Mercure Shrewsbury Albrighton Hall Hotel & Spa

Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,309 reviews

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Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

GPS:52.75736, -2.746925

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16. All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,309 reviews

TripAdvisor Rating  4.0/5  2,830 reviews

Disappointing

TripAdvisor rating 2.0/5

tobyb527 Families - TripAdvisor review

On a positive note, the staff were friendly and front of house were very helpful. Pool a good size and perfect for a morning swim. The hotel states that it is dog friendly but be warned if you bring a dog you are put into a room last decorated in 1970 outside of the main hotel building, we had to change the first room given to us as dank, dirty (particularly the windows and carpet) and smelt of damp. Second room was very, very tired, particularly the bathroom which was like a 1970's hospital facility, taps also all loose from the basin and shower missing parts and no hot water both days which is crazy. When booking, we were informed Breakfast was not included (rather disappointing at £332 for a 2 night stay). When we came to check out we were told that the rate DID include breakfast (we had eaten elsewhere to avoid the £15.50 charge per person) which was ridiculous! This hotel, whilst a beautiful building with lovely grounds, needs updating, there also needs to be a hands on Manager present and visible, he / she was only available at the end of the phone over the 3 days and didn't make an appearance. Last point, please employ someone who can make Hot Chocolate!!! It was undrinkable! We won't be revisiting.

Great food but improvements needed.

Customer review rating 3.5/5

Rob B. Couples - Confirmed reviews ALL

2 nights there and food was excellent. Room however have only one twin 23A socket + a few outdated round pin 5A sockets! Staff resources struggled in restaurant on 2nd evening (as many other restaurants presently). Pleasant staff.

Tearful

TripAdvisor rating 1.0/5

Stacey-Ann B Couples - TripAdvisor review

Had the worst experience at this spa. I had a back, neck and shoulder massage and now I’m in so much pain!! I have bruises all across my shoulders and can’t even lie down without screaming in pain!!! Definitely will not be recommending this to other people!!!

Dear Stacey-Ann B I am sorry to learn of your experience with our Spa and trust that you are now recovered? I am of course greatly concerned by your comments and would be grateful if you would contact me directly at the hotel to provide more detail so I may further investigate. In the meantime, thank you for your feedback. Yours sincerely Andy

Wedding

TripAdvisor rating 5.0/5

heatherdL9832HG Couples - TripAdvisor review

Having recently had our Wedding at the Albrighton Hall Hotel, we would just like to say what a fantastic day we had. We could not have wished for anything better, which resulted in us having a very special day. We would like to thank Sam, Christian, Jamie & the staff for all they did to make it so special. Nothing was too much trouble & we give the venue, food & bedrooms 10 out of 10. Thank you all so very much, it’s a day we will never forget. Heather & Chris Walker

Dear heatherdL9832HG Thank you for taking the time to share the experience of holding your wedding at Albrighton Hall with the Tripadvisor community. Myself and the team were so pleased to read your feedback, and thrilled that you have noted so many individuals for their outstanding guest service. It was our pleasure hosting your wedding day and we hope to welcome to you back in the near future. Best regards Andy

Customer review rating 2.0/5

Rani M. Couples - Confirmed reviews ALL

Disappointed with room cleanness, restaurant service slow so did not stay for dessert.. and our spa treatment time was changed😞

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Other web-users rate our hotel

  • 467 reviews 9.3/10 Location
  • 1,445 reviews 6.1/10 Room
  • 1,360 reviews 7/10 Service
  • 33 reviews 5.8/10 WiFi
  • 955 reviews 4.8/10 Food
  • 525 reviews 5.3/10 Breakfast
  • 516 reviews 4.6/10 Cleanliness
  • 464 reviews 5.9/10 Wellness Area

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