Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Speedy check in and out. Great outdoor dine & drink area beside within the gardens & waters edge. Gym was very clean with plenty of sanitising products available. Bathrooms could do with some TLC but other than that a pleasant stay again.

Staff friendly, room good and the setting was lovely. The dinner we ate was average at best. My salad garnish had "off" salad leaves which I asked to be replaced. The spring rolls were hard and were in danger of flying off the plate when I cut into them. The coffees were hot,brown water with no taste at all. The breakfast on the other hand was really good and very well presented. The brewed coffee was delicious and I really enjoyed it. What I can't understand is the total contrast with the 2 meals both served by attentive staff but completely opposite ends of the standard rating. Dinner I would say 3 but your breakfast I would say 9.

Friendly staff red carpet at reception needs replacing Looks shabby no WiFi in are room 70 Which is a must these days and a reception sign needs putting up Watched several peopleWalk past it

Stayed at Albrighton hall for my wife’s birthday. Hotel really nice. Room was clean, facilities were excellent we made use of the spa and treatments and the food was really nice too. All reasonably priced too.

After a chaotic check in we enjoyed our three day stay. We were disappointed with the food menus particularly the limited choice for breakfast. Our room in the stable block was very comfortable.

Our group has used this hotel for a number of years and each visit has been a good experience - the staff are friendly and the service good.

Great base for exploring Shrewsbury. All the staff were great and attentive, beautiful grounds. Decent size room. Fan was provided as the room got very warm. Really enjoyed the food both evenings.

Good location and enjoyed our stay.however not too happy with the 100 pound deposit required on booking in. We had our evening meal included in the price but very small portions left us both still hungry. Breakfast better but was just warm not hot.

The place is a little tired, the Henry hoover has given up the ghost in the hall ways in the block we stayed in, carpets needed a good clean, there was no freshness I’ve seen better in a travel lodge. The room needed redecorating although the furnishings were nice and tasteful the catches on the windows felt like they were falling off! The bed and linen was clean and fresh and the room was clean but the shower plug hole was broken. The scrambled eggs were awful, I can cook better, they’d over cooked and they’d put the milk in at the wrong time so it was watery not creamy the rest was okay but no jam or marmalade and you could tell when the change over chef for the long weekenders when the hotel was busier. The location was good and first appearance nice but I could see your struggling with staff ratios I’m not a hotel critic, but I’ve stayed in better and your not cheap

The food was fantastic and the hotel grounds and public rooms are wonderful. Our room (94 in the stable block) was not so good - the wifi did not work and the bathroom was very shabby and in need of refurbishment.

Excellent staff looked after us well - even Ethel the ghost apparently added to our experience! This was our second stay under Covid restrictions and we look forward to a visit when you are operating fully.

Overall good experience. Large room could be improved with different layout

Spa Break overall lovely- spa could do with more regular cleaning - particularly in the changing rooms, gym and around the pool area. Lots of staff but no one cleaning.

Good sized room, beautiful outdoor wedding, breakfast ok.

Helpful staff, great building lovely grounds. Had sales meeting which took place in the state room off reception area. Team provided excellent service throughout the day. Due to covid lunch was delivered to the meeting room sandwiches only.