Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Comfortable room, appreciated having one with dedicated desk and proper coffee machine, made all the difference since I was there for work!

Hotel food is very poor. Not much selection if your staying more than 1 night. Unfortunately I stayed there 6 nights. Food was always late and looks like it was all just thrown together. Womg be staying again if I can help it.

Lovely room very clean staff very welcoming

The staff looked after me so well during my stay.

Considering the conditions, in house room service food was very good. Lovely grounds for a little wander. Room very comfortable, would have preferred real coffee facility rather than the ubiquitous instant sachets.

Nice stay let down by the food

peaceful an relaxing.

A two night stay on business, this is a difficult time but the hotel is well prepared for coping with all the COVID restrictions.

We arrived just at the time of additional restrictions being put in place. Staff were helpful in a challenging time. We had a short stay but a very welcoming one. Any issues were sorted very quickly and in a friendly manner. This is despite the stress staff must have been under. It’s a shame we did not get to stay any longer but I hope that we will be back soon.

We have stayed at this hotel on a number of occasions and have always enjoyed our visits. The hotel has an excellent dining room with daily changes to the menus, and a great bar area. With Covid, some things were a little different, but at all times the staff were helpful, cheerful and courteous. My wife and I recommend this hotel to you.

The hotel facilities were good including the gym and pool being open. the gym had a good level of equipment for a hotel. The breakfast and evening dinner were very nice as was the food in the bar. The only disappointment which we mentioned to the duty manager Karen on departure was the drink limit in the bar. We understood we must order a meal with drinks no problem. However, this was restricted to two drinks after eating. As hotel residents we felt this was unnecessary as it is not a Govt requirement and having ordered a fair amount of food and whilst watching a film on the tv the refusal for a further drink kind of spoilt the evening somewhat. We were subsequently told that a way round it would have been to take a drink the our room then come back to the bar which seemed a bit daft and rather than 'finding a way around' a pedantic restriction a bit of common sense would have been better.

We enjoyed our stay, staff are amazing and room was fantastic and our treatments were amazing if I had to say anything negative would be that we weren’t told that no facilities were open ie steam room etc but we understood why also it was my daughters birthday and when booked you said you provide balloons at the table but nothing was there other then that it was great to relax

Enjoyable couple of days, good food and facilities and friendly staff

Came for a small wedding staff were fabulous lovely place to stay

We stayed for 3 days booked a double bed which turned out to be twin beds zipped together so the bedside tables were about 2ft away from the sides of the bed nearly fell out when you leant over to turn the lights off no room cleaning during stay so no 4 star service due to cv but no reduction in price. Full English breakfast not very full informed they don’t do poached eggs only fried or scrambled a full portion of scrambled egg would fit on a teaspoon1 small sausage one bacon 1 hash brown & a tomato & baked beans 1 slice of toast asked for more toast but only got 1 pre packed butter between 2 of us no consistency in service you just waited for the waiter serving what ever you wanted mentioned it at the end of stay Told I should have complained at the time I said they were basic things that shouldn’t require complaint in a 4 star hotel. Was going to use this hotel as a base for future 2-3 Visits annualY to family but decided not Good value for money.