Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

There was a few minor problems which put a downer on the trip, doors breaking, key cards being de activated, potential false advertising with the rooms

The hotel is very nice, really traditional old building and the rooms are in keeping with that. The breakfast was very nice and staff very friendly. Improvements needed in some areas, our room got very hot, it had 2 radiators but we were unable to turn one of them off. Also i arranged for a chocolates and balloons to be in room when we arrive but it wasn't there, they got it sent up once i called reception but still wasn't the service id expected.

The hotel is lovely and grounds are very nice. The spa was great as well however it was not made clear that with a double room and two meals for dinner, and two people checking in, that we had been allocated only one breakfast. With this not being clear we did not have the chance of paying the lower pre booked rate and we were charged a extortionate amount for one breakfast on check out.

Had 1 night stay via a wowcher deal. Food amazing, spa treatment excellent, lovely room overlooking lake.

Very enjoyable stay in our home county. Very welcoming. Nice areas to relax. Didn’t have time to use spa area. Clean white linen, bedroom and dining room. Dining room excellent for food and service.

Stayed here now a few times and all the staff are welcoming and friendly without that effort which we all have experienced and hate . Well done to all from check in to evening meal to fitness center to breakfast a big thank you to all . Although could offer poached eggs and some Black pudding on the breakfast menu , only because I like that .

great stay, rooms luxurious and very clean

I made this booking in October so was very surprised to be located in the Stables which necessitated putting coats and outdoor shoes on every time we wished to avail of facilities in the hotel. Only having one key between two meant that we were not free to use leisure facilities whenever we wished. Our time had to be coordinated. The heating in our room no 86 could be improved.

Very friendly staff and we loved our Privilege room. The spa pool was smaller than we'd expected, but lovely and warm.

We had an enjoyable short stay with friends and made good use of the spa facilities. The hotel public rooms were comfortable and well maintained. The lounges and dining rooms were particularly attractive. The spa was well run and staffed by welcoming and proficient people. We were less impressed with the dinner menu in its narrow menu choices and the overall quality of the food. Improving the restaurant food in terms of choice and quality of cuisine would make the experience better.

Checking in time, was different to our confirmation details, confirmation stated 2pm, Receptionist insisted 3pm. We had to wait around for over 1 hour. Our Privilege Room number 50 was really nice, But to access the Restaurant and Bar we had to climb 12 Sets of Stairs each time we departed our room in the Lakeside Building , also the same to access the leisure suite. We were not informed off this difficulty when we booked our Privilege Room Upgrade, or at checking in at reception. We were woken up by an Alarm sounding at 4am on Thursday morning, we immediately went into the corridor expecting to see other guests out there, but none appeared, so I telephoned reception to find out what was going on, I was informed that it was the Fire Alarm, the problem was under control, but should the alarm go off again, Then we should evacuate our room. We were concerned that the Alarm might go off again so we stayed awake the rest of the night, as we felt uneasy about the situation. No member of the staff called to reassure us that everything was under control after the initial alarm going off and our departure.

It would have been 10/10 but scored lower due to breakfast and the staff in the oak room.

good leisure facilities although one of the cross trainers arms needed looking at as loose, room excellent , spacious clean , good bed the card reader to the outside door into the block I was staying in kept faulting, reception staff very helpful in sorting out and then showing an alternative way inside back to the bar & reception

I was disappointed with my room No wardrobe to hot unable to turn heat down and noisy ask reception if I was next to boiler room other than that it was ok. Enjoyed the wedding lovley attention to detail.

Lovely stay, only downside was the attitude of the head waiter in restaurant at breakfast. All other staff were very polite & friendly but he had a very poor attitude & was quite rude & looked grubby.